Meijer Pharmacy

John Wayne

2023-11

Started a new prescription. They shorted me pills. Ended my bottle and tried to refill via app, but it says I have no refills available. My bottle says I have refills until 2024....Also, seems to take several days to refill scripts here, everytime.

Megan P

2020-05

Hello,So it's been about a month since this happened, but I still wanted to write a review because I don't want what happened to me to happen to someone else. Normally I don't write reviews, but this is important.I've had a pretty good experience with the pharmacy until the most recent interaction. I've been using them for a few years now. I had gotten a couple refills on my prescriptions three weeks previous, however, I was having some emotional and sleeping difficulties. I was having really broken up and light sleep, waking up with night sweats and felt panicked all through the night. Of course this also messed with my emotional health during the day. For 3 weeks I wracked my brain trying to think of what might be going on, was there more responsibility at work, was there a relationship that was strained, anything new I was doing? Was there anything at all that was different than normal? I felt like I was going crazy. I had not changed the dosage of my medicine, but eventually I was at the end of my wits and I checked the medicine just in case. Maybe I should have done this earlier, but I had had no issues prior to this. It turns out that one of my medications, one that I take right before bed, was not at the correct dosage. For a couple years now I have taken .5mg each night. However, when I checked the bottle, it was all the way up to 5mg, no "." before the 5. That is literally 10x the amount of the medication I am supposed to take. Luckily there is no lasting damage and it wasn't a life threatening mishap. But that is a HUGE mistake to make on any medication. It greatly deteriorated 3 weeks of my life.I called my doctor to make sure the prescription hadn't been called in incorrectly, it wasn't. I then called the pharmacy and asked for the manager (I think his name was Josh). I explained the situation and he said he would call in a new prescription for me, he apologized, but in general I had an underlying feeling like this was not a big deal to him. He did say he would make sure I got a gift card for the trouble.When I went in for the refill, I made sure I walked in instead of using the drive-through so that if I had to explain anything it would be a little easier. When I got to the front of the line, the individual said they had it ready and then told me a price. I said that I didn't think I should have to pay for this refill since it was a mistake on their part and asked if they could see any notes in my file about it. She didn't see anything, so I said that I had spoken with a manager. They obviously had not set up anything for me when I came to get the corrected refill. She went and got him, when he came over he said that he sort of remembered the situation, but again, I felt like he didn't really care very much. He said that he would increase the gift card for me for my trouble. I was a bit irritated, but sure, a free refill and a gift card would be okay. Once he got the gift card, he said that he would run the prescription with the card, and then give me whatever was leftover. I was surprised at this! I had thought they would do a little more for the situation, but I let it go. I thought, sure okay it looks like maybe I'll get $8 out of this. He ran it, and then gave me the card and receipt. When I got to the car, I found out that he had not in fact increased the gift card like he had said. What was left over was just $3.That means that for this whole ordeal, 3 weeks of craziness, having to go in for the correction, having to remind them that I should not have to pay, and having to remind the manager of the situation, they patched it over with just $3.It's not about the money, it's about the care that I should have felt and the lack of importance that was conveyed. Had they apologized more or actually shown me that they were going to be more careful or track down where the mistake happened, etc. I would have felt much better. If this had happened with a different kind of medication, it could have been fatal for someone.

Abul Hasan

2020-05

Worst experience in my life at Meijer Plainfield pharmacy today! I was there in the morning to pick up some prescriptions, but some were filled with wrong quantities that insurance doesn't pay for them! So I asked them to change the quantity and I will come in the evening. When I went around 8 PM there was a long line and after long wait I found out only one med is ready but rest of then not filled! I went back to the other window and a lady was very nice to start working on the prescriptions. She asked me to come back tomorrow, but I asked to give me the one is ready. She told me to go to the pick up window. I went to the window and waiting for the assistance. The lady took care one of the customers and left without offering me help! I was patiently waiting and when another customer came she came running to help her but not me! I asked Pharmacist Dan, what's going on? If she does not want to wait on me then is it possible someone else could help me to pick up the one already ready? He was So angry and yielded at me saying F***ing sit! It's not done yet! I asked him, are you a professional? How could you tell a customer F**** word? Then I left the store!If this is the behavior of a pharmacist what else one can expect from the others?? I don't know whether pharmacist Dan W. racist or not but I felt that way because of his indecent manner!! May God bless him to be good

Æ LV

2022-05

Whomever was working the drive thru today was extremely rude and dismissive. Told me I HAD to come inside after waiting in the drive thru, I had to wait even longer bc she made me come insideThen the desk person that helped me said I could've Just come through the drive thru.I've never come inside to get my things.She made me feel extremely discriminated against bc she only said I had to come in after she found out my meds. My meds which are non narcotic and unscheduled class wise.And now she's being rude to the workers helping me.I think her name is Sarah, idk

megw0314

2020-05

One hour wait in the line to receive prescription medicines. Only one person was helping while 4-5 people were waiting... There were no chairs available, so I gave up and went to the drive through. I waited another hour to get my medicine!On Sunday 10:30am, I called to order a prescription medicine that has no prescription number. They hang up on me without taking my message! This pharmacy is dysfunctional!!!

Hollie E

2019-05

I have always had a good experience here until now, very rude pharmacy tech on the phone. I just had a few questions about my refill and she made it seem like I wasn't worth her time at all. She kept huffing and puffing when I would ask a simple question. I work in costumer service I get having a bad day but when someone is nice to you and your rude to them for absolutely no reason then maybe you should get a different job. Very dissatisfied.

j v

2022-05

Sad to even have to post this.... But today I had my script filled as I was sick and needed an antibiotic ASAP. I walked up and met Shenay, Shenae, Shenaay (Sorry I had to ask for her name as I didn't want to go back near her) and was giving all my info, billing, bday, etc. BUT apparently I didn't show my pharmacy discount code from the physician fast enough in the process... and lets just say, she wasn't happy. You can read demeanor PERFECTLY and I know the vibe she was trying to give.... and it was well received. I was so embarrassed, ended up getting switched to another cash register ( THANK GOD) and she told me as we walked away "You needed to tell me that before I entered your script" (OH OK- like I knew that??) BUTT still, I apologized up and down, almost in tears, as I was in so much pain and just wanted my meds... Luckily in the switch I got a new gal at the pharmacy. SHE was amazing! When I shared my frustration she bent over backwards, but I felt she would have regardless. She went above and beyond to help me! I didn't catch her name, but she had an amazing beautiful rose gold engagement ring! So KUDOS to HER! I will now be using a new pharmacy as I will never allow someone to treat me so disrespectfully when I AM PERSONALLY helping her keep her job security. Tons of pharmacy's on Plainfield...Meijer- customer service is HUGE to the general public. Know better do better. Yikes!

Tim Vandentoorn

2017-05

I took free 30 day trial coupon to the pharmacy to be filled. Prior to dropping it off I asked the technician if they accepted this coupon. I was told that it wouldn't be an issue. When I returned a few days later I was told the cost of the prescription was over $300.00. When I asked them about the coupon they told me it wasn't covered unless I has prescription coverage on my insurance. When I told them I was a cash buyer they told me they couldn't honor the coupon. I went to Walmart who filled the prescription without question.

Monica Morris

2021-05

I read many of the other reviews for this pharmacy and saw that many people have been given the incorrect dose for the medication or have had abhorrent customer service. I was fortunate to have had a pharmacy technician who was helpful, and I received the correct medication and dose. Thanks to the other reviews I will always double check my prescription before paying for it.

Shirley Ellinger

2024-02

Great employees, always patient and with great customer service.

Amy Emmons

2020-05

Each time I have tried to get a prescription filled the answer I receive is “give me 30mins.” Three times the same day. I request it to be done at 9am I should not have to call to make sure it’s getting done all day. Meanwhile, the phone calls I make get picked up and hung up on. Then when I go to pick it up the drive thru service is VERY slow. Not impressed at all. Wish there was a closer Meijer with better service.

Sabra Quartz

2022-05

Just got off the phone with one of the ladies who work in the pharmacy and she told me that the nasal spray I needed for my 1 year old was available to buy over the counter instead of helping me get what was prescribed by the doctor for my child after she said it wasn’t in stock. Not helpful whatsoever, and also rude about it.

Ciara McKinney

2022-05

Erica, or Ericka was the best and most helpful pharmacist I’ve ever had! Literally saved my life with helping me figure out GoodRx!! If you need help definitely ask for her, she’s literally so nice

Maarten Martinus

2023-05

they mess stuff up more often than they get it right. this time they forgot a medication and didn’t notice until too late. pharmacy closed, dr office closed. hope my wife doesn’t die tonight

Amanda Palazzolo

2023-05

This is the worst pharmacy around town. They are rude and slow, and if you don't absolutely have to go here - RUN, don't just walk away!

Kabe Reed

2023-05

This place is the absolute worst!! A complete joke!! 4 trips to pick up the same prescription and still have to go back!! Maybe you guys need some more education..

Nicole Hutchins

2022-05

There is typically a longer line when going through the drive-thru, but it is worth it for the convenience!!!!

J s

2019-05

Been lied to and jerked around for 4days trying to get my script. Going to a better pharmacy.

Timothy Meyer

2019-05

Excellent, fast service with a smile and you can use it to add up MPerks. Well worth it.

Ben Dover

2021-05

Trying to speak to a person. Three times I have called and as soon as the line starts ringing they hang up on me.

Ann rich Loswerdoz

2022-05

Great place...friendly people.Would be a great opportunity to work. Good helpers.

rooster0327

2016-05

got dank but not memes

Heidi Miller

2022-05

The line is so slow