3.2 (36)
3590 Plainfield Ave NE, Grand Rapids, MI 49525
(616) 447-2563
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lane S
2024-01
The pharmacy staff is the best, especially Marietta and Sean. I have been treated with nothing but respect (My dog too). I look forward to seeing pharmacy friends each time!
K SWARTZ
2024-01
The pharmacist and assistants are always so friendly and helpful. We appreciate how we get our scripts in a timely manner each month.
jj black
2023-05
Horrible pharmacy experience. Sean is the worst, very self important and rude. I moved my scripts to another pharmacy. This pharmacy does everything for their own convenience first and the patients needs come last. Nobody knows what is going on here and are constantly shifting the blame. Also they send you a text saying that you can pick up your scripts and then make you wait a half-hour once you arrive. Worst experience ever.
Karissa D
2023-05
Had a 2:45pm covid test appointment. There was a red suv being helped when I pulled up and a silver suv waiting behind it. After I waited about 10 minutes the silver suv in front of me takes off, no telling how long they had been waiting prior to my arrival. Another 10 minutes of waiting goes by and the red suv gets their prescription and takes off. Since when was it okay to let one car hold up the line for 20 minutes? I could have taken my covid test and been gone with all the waiting. When I finally got up to the tech was rude. She had me waiting another 20 minutes just to get my test. If there’s delays this needs to be communicated to the patient who is waiting instead of leaving them there with no info as to why it’s taking so long. I will never come back to this location again.
colleen issa
2023-05
I would give them zero stars if it was available. I had been with CVS for years. Colleen and the pharmacist were amazing. Never had an issue.They were always friendly and helpful. Unfortunately, they both left and now what remains is a pathetic, rude and unhelpful crew. Yesterday? A staff member AND manager of the pharmacy were so rude that I contacted their DM. The pharmacist said she would no longer fill my prescriptions and would not call my doctor because it was not her job. This younger group has NO respect for ANYONE..I've tranferred my prescriptions elsewhere. And? The DM would not call me to let me know what had been done, as far as discipline.
Ashley Belcastro
2022-05
This CVS went above and beyond to help me out tonight. I pulled up to the store right at closing time (I did not check the hours before coming). Both Danielle and Seth greeted me at the door ready to close up for the night. I told them it was totally fine and I would come back another time. As I was about to leave Seth asked what I needed assistance with. I explained that I wanted to print a photo for my dad’s birthday. Seth then made an executive decision and welcomed me in. He brought me over to the photo desk and walked me through the steps to print the photo for my dad. Needless to say, it was a small gesture but it meant the world to me. Thank you Seth and Danielle for the GREAT customer service!
Patrcia Clemons
2020-05
Nice place. Understaffed as usual. Pharmacy lies to your face. A few nice workers, some ladies look like sour lemons.Only reason I come to this location is there amazing selection and the young gentleman usually at the front register is wonderful.Regards, the best couponer.
Chris Alandt
2022-05
Setup a covid test on Thurs and got an appointment for noon on Sunday. Pulled up to the drive through and there was 6 other cars in front of me. Why did I make appointment 4 days ahead to wait in line? What a bunch of amateurs.
Lyndsey Malosh
2022-05
Went to this store at 650 pm to pick up snacks for a movie night. We rented redbox from the box at their store. The worker that was standing outside SMOKING and on her phone told me the store was closed and refused to let me in. To my knowledge and education you did not close for another 10 minutes. Had to drive to another store. Customer service seems to be lacking at this store.
Erin Elliott
2022-05
This locations said they have at home tests, they do not. And when I went in and asked for a mask because I am sick, and want to protect others, I was told “we sell them” - it’s wild how companies like CVS charge ten dollars for masks and don’t have plenty of covid tests. So frustrating!
Alison Kailing
2023-05
Staff are great, but this freaking drive thru speaker has to be 10 years old. I can’t hear anyone. Fix it please corporate.
R D
2019-05
Excellent service in both the store and pharmacy! You can even manage prescriptions online! Clean and friendly. In fact, Lauren, a cashier, is a sweetheart and helps you out. Much more stock then the Fuller & Leonard store. Enroll in an Extracare Card! You’ll get many more savings!
Emily Nuberg
2019-05
Way understaffed! When i go to get ny meds through the drive through they tell me to keep pulling around if there is a car behind me. They tell me my meds are ready when they are not. Today i tried calling and the phones dont even work. I have to go to cvs for my insurance and i absolutely dread picking them up every single time!
James Madole
2021-05
Very friendly and attentive staff. Pharmacy is quick and responsive. I can find items here that I can't find other places. Some prices very reasonable., others a little higher. Convenient in and out location. I like the multiple parking lot entrances/exits.
Ally Patin
2022-05
Scheduled a COVID test and it was cancelled the day of, due to a "temporary closure". They send an email to reschedule and there is no appointment available for at least another 4 days. Completely ridiculous. Should have pushed back appointments instead of cancelling those who had them booked first.
Victoria Cerutti
2016-05
The service at this cvs is the worst! The pharmacy staff lies to you about your prescription refills and then blames you because it is "your responsibility" to know how many refills you have. I thought I did when the pharmacy staff tells me I have 10, I'm sorry I assume that person knows how to do their job & actually tells me the truth! Never going back ever!
Whitt Kilburn
2017-05
It's a CVS. Not much to write about. At this location the pharmacists are great. Store is clean. Seems understaffed sometimes.EDIT: disappointing quality of CVS photo service. I would not recommend prints here.
Pamela Hall
2022-05
This store is a joke!! My husband has to use CVS because of his insurance and their pharmacy is ridiculous; their hours aren't feasible for someone that works, they don't answer their phones and staff is rarely able to answer questions.
Jodie Fauble
2018-05
Love cvs plainfield location everyone is so friendly from when you walk in the the door , you get a friendly hello , also bob the manager is always there and saying hello to the customers.. the pharmacy is wonderful I just love Colleen she is so friendly and helpful , and they always remember you by name .. much better than Walgreens ....
avenecia
2023-11
Great customer service. Store super clean.
Rose Burgett
2022-05
Pharmacy is very kind and understanding, deliver reliable service and put their customers first.
Stephanie Cornwell
2020-05
Love the pharmacists!! It's unfortunate that I am there so often, but not so bad to have good people looking out for me and my family <3
kay b
2023-05
These people are the worst. Takes forever to get a prescription filled and no one knows what's going on.
Fluffy Pillow
2023-06
The people were so kind and respectful 10/10 experience
Willington Bagaga
2018-05
Had a great experience here. The guy who helped me was quite friendly and experienced in what I was looking for here.
Crystal Morales
2019-05
The pharmacy technician I just spoke to was great!
n s
2017-05
I like this place much better than Walgreens!
Mr. Tower
2019-05
Excellent service always. Helpful staff too.
Trieu Giang
2017-05
Good.
| Monday | 9 AM-10 PM |
|---|---|
| Tuesday | 9 AM-10 PM |
| Wednesday | 9 AM-10 PM |
| Thursday | 9 AM-10 PM |
| Friday | 9 AM-10 PM |
| Saturday | 9 AM-10 PM |
| Sunday | 9 AM-8 PM |
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