Rite Aid

Nate Sanders

2024-04

I’ll keep this simple!! Anytime i come in HEATHER has a terrible attitude towards customers. She’s whispering things under the breathe, she rarely greets, and if one dares to ask for cash back she is livid!!! I mean every single time i come in that store and she’s working i wanna just turn around and leave because i know she’s about to be rude! If she doesn’t like giving cash back or simply dealing with customers maybe she should just stock. Because every interaction I’ve ever had with her she’s been rude and seems to have an issue with doing her job! I’ve been considering really reaching out to the higher ups of the company about this issue because i shouldn’t have to feel like I’m asking for much to get cash back on my purchase. It’s an option for a reason! Please sit her down and talk to her or get rid of her! Sincerely a paying customer ! Thank youcashier #49567893Transaction #2138413Store #04956

Stephanie Peters

2024-03

Be forewarned this Pharmacy NEVER answers the phone or will take all day to get through. 3 years ago they blamed it on short staffing, 3 yrs later still an issue. Rite Aid needs to pay their pharmacy staff better or something!

Shannon Allgood

2023-10

I witnessed a very sad situation with a pharmacist at this establishment on the night of 9/29, and I am so glad that customer posted a review as well! The pharmacist Sam Anderson showed nothing but disrespect and hatefulness to a customer that was I was in line behind, the reason was evident that he judged this man based on the color of his skin. This customer was so kind and soft spoken, all he wanted was to be helped with his prescriptions and he was totally looked over, it broke my heart to see this happen to this man that was visibly hurt that in this world we are still just based on the color of our skin, it's just sad and I hope that the corporation terminates SamAnderson

Shawna Sanders

2023-10

Sam Anderson Pharmacist at this location: This individual honestly needs his license revoked and to be removed from this pharmacy and not allowed to practice any longer. He is very unprofessional and unethical. As a medical professional we do not have the right to judge a patient based on medications that have been prescribed to them. As a licensed pharmacist it is your duty to fill the prescription not order it, therefore you do not get to judge the medications given to the patient, you simply fill it as ordered. This individual, on many occasions has failed to do that. What he has done is judge a customer for not only the medications he was prescribed, but also the color of his skin, taking it as far as to call the Grand Blanc Police and waste their time as well. Until this said pharmacist is removed from this establishment I would advise any and everyone to utilize a different pharmacy.

Lateena Martin

2023-09

Title: Disappointing Customer Experience with Eric at Rite Aid, Grand Blanc, MIReview:I am writing this review to express my dissatisfaction with the service provided by Eric, an employee at the Rite Aid located at 5270 East Hill Rd. in Grand Blanc, MI. My interactions with him at the pharmacy counter have consistently been disappointing due to his short and rude demeanor.On multiple occasions, I have found Eric to be dismissive and impolite whenever I approach him with a question or request. It is disheartening to experience such behavior, especially when the other staff members at the same location have always treated me with kindness and professionalism. Eric's demeanor stands out negatively in contrast to the positive experiences I've had with the rest of the team. This was even see by my daughter who is 11 years old. Her question posses was what is wrong with him and why would he roll his eyes at you mom?Whenever I seek assistance or clarification, Eric's responses come across as curt and impatient. Instead of providing helpful guidance or addressing my concerns, he responds in a manner that feels condescending and unwelcoming. It is clear that he lacks the customer service skills necessary to create a positive and welcoming environment for patrons.As a customer, I believe it is crucial for businesses to address such issues promptly. While I cannot speak to the underlying reasons for Eric's behavior, I can confidently state that his conduct is appalling and not representative of the service I expect from Rite Aid. It is disheartening to have a consistent negative experience with a specific employee while everyone else at the establishment has been pleasant and helpful.I urge the management of Rite Aid, specifically at the Grand Blanc location, to address this matter seriously. Customer service is key in any service-oriented business, and the behavior displayed by Eric is not only unprofessional but also detrimental to the overall customer experience. By recognizing and rectifying this issue, Rite Aid can ensure that all customers receive the respectful and courteous service they deserve.In conclusion, my encounters with Eric at Rite Aid, Grand Blanc, MI, have been consistently disappointing due to his short and rude behavior. I hope that by sharing my experience, the management will take the necessary steps to address this issue and uphold the high customer service standards expected of Rite Aid.

Karrie Thomas

2023-10

If I could give no stars I would. The female cashier with the short hair has been rude for years. As if that wasn’t bad enough I was yelled at by a woman working in the pharmacy. Like yelled at. Guess my prescriptions get transferred and all my business that I’ve given this joke of a place for 30 years goes elsewhere. Get it together management.

Ann Wright

2023-06

Rite Aid really needs to step up their customer service. There is no reason they can't be comparable to CVS or any other pharmacy for that matter. My last few times getting prescriptions filled had been a nightmare only because of how they treat their patients.

Taylor Barry

2023-05

Preston is hands down the best employee of all time. And I mean quite possibly the best employee out of all stores in America (not just talking about Rite Aid - any store in general). He is so kind and so professional. Customer service is his jam. That man deserves a raise!

Nicole Corzine

2023-12

A quick trip in, but the store was clean and organized. The young man who helped me was polite and professional.

Nicholas Shemes

2023-07

The fact that I called the pharmacy for 20 minutes straight after they returned from lunch, and no one answered the phone so I could fill an insulin prescription for my wife, is unacceptable. We ended up going through a different Rite Aid.

chloe sanker

2023-05

I am an asthmatic who can’t go without her medicine i find very unprofessional that it takes them a week to fill my prescription that they are out of stock on. If it had just been once or twice i’d be okay with that but this has been my pharmacy sense Nov and every time I try to get my prescription I have to wait a week and lose progress on my lungs. I am sitting here writing this well wheezing because again they do not have my prescription.

James DeWaelsche

2023-05

will never shop at any rite aid again. I've been told that clearly they are unable to perform the simplest task which is what also their jobs revolve around which is counting money. it is apparent that many people and businesses won't accept 400 pennies, $4 worth of pennies because in the simplest terms they are too lazy to count them. rite aid is no exception to this. after a very unpleasant conversation with the manager of the 5370 east hill road location and also with another employee on a separate occasion they just simply will not accept currenc in it's rawest form. don't be in business if you won't accept money.

James Jones

2021-05

So I went into the store this morning and saw the Manager (Scottie) walking around the store and talking to people with his mask under his chin. He walked through the store, came over to the pharmacy counter to void a transaction and stood in front of a customer and next to another employee, with his mask under his chin. Every other employee and customer had their masks on properly, except for him.

Nick Thomas

2016-05

The store itself is clean, a pleasant enough place to do business.Can't say the same for the pharmacy, although I suspect it's one employee in particular that is causing the problem.My dog is on prescription meds and I'm there weekly getting them refilled. So, it's extremely frustrating when I set up the prescription to be filled, arrive an hour after the time the computer said it would be ready, only for it to NOT be ready. It's also very frustrating when that particular employee opts to help another customer instead of immediately assisting you, considering how they forgot to fill your prescription.Upon giving her my name, she looked for my prescription and then mumbled something to me, hung it on the rack and then said "I'll help her first" (pointing to the customer behind me). I asked her, politely, what was going on, and she mumbled something again, facing away from me, so I had to ask her to repeat herself. She rudely responded "She needs to fill it" (referring to her coworker, I assume) and then immediately said "I can help you" (to the other customer).Her co-worker was busy dealing with another customer.

Skylar Tomato

2017-05

The managers are sooo rude. The cashiers are sweet though, but obviously worried about messing up and anxious. The store is unkempt. The pharmacy staff sometimes messes up refills. I'm giving it a 3 stars though for a few certain employees there that have to deal with the general manager.

Karen Terry

2023-05

Close to home. Friendly staff. Great spot for seasonal holiday supplies and decorations. Great for drinks, snacks, groceries, and cold meds when want to be in and out and stay close to home. My favorite spot for vaccinations. Really enjoy that their pharmacy has in-store and drive-thru options.

Baylee Secore

2023-05

They should have pharmacy hours posted online/at the store. The only signage in person is for when they take lunch break, not when they open (which is not the same time as the store). A little communication goes a long way.

J. McDonald

2019-05

Rude pharmacist will never go back. Acts likes she so privilege to be living the “American Dream “ does not know the customs to America’s standards for costumer service.

Walter Sop

2020-05

Elaine, Tracy are worthless lazy employees. Called to see if an item was in stock. Was needlessly transferred and those two employees wasted my time b/c either one couldn't move their @** to see if it was in stock. They were playing phone games. Horrible cust service. Ill go to Walgreens.

Adam Grein

2016-05

The people in the pharmacy need to get their additude in check. When I correct them on a mistake they made billing the wrong insurance I should not be criticized for telling them I owe more money than what they are trying to bill me for. Then to give me an additude when you gave to recontact the insurance company billing department. I will be taking my business elsewhere.

G g

2019-05

Rude pharmacists. Store is expensive. Cashiers are usually friendly and sweet so 2 stars for that. Only reason I would ever stop here is because it's close by.

Dakota Nelson

2022-05

Andy is such a caring, kind and helpful human being. Rite aid should feel blessed to have someone like him representing their company!

Kyle Goulette

2016-05

The pharmacist I dealt with was very rude with me about my insurance information. She was using my old information even though it had been updated in their system. I had to call home and get all the information for her and once she got it and it went through, she was so mad that she was wrong it was almost funny. I'll go out of my way and drive 5 min to town and go to Hill and Dort before going back to Belsey rd. OH, forgot to mention that when crackers and cheese was being craved by my girlfriend, it would have cost 5$ per item. Which was a box of Triscuts and rite-aid brand squeeze cheese. 11$!!!! Thats crazy!!!!

Judi Fitzgerald

2020-05

Always has some neat gifts on sale including these doggie pj's I got for my grand dog. She is not very happy but they are so cute! The back says "I party with Santa"

Michael

2021-05

I don't know why this Rite Aid has such a low rating, every time I've been here they've treated me kindly and they have what I need along with a great pharmacy!

Katie Schuster

2020-05

Extremely rude associates, not willing to help customers. Treat you like everything is your fault as the customer. And proceed to laugh in your face. I will NEVER support rite aid again.

Brian Hemgesberg

2018-05

Some of the employees are nice and some are rude. They also seem to be short handed in the pharmacy also. Overall it's a decent pharmacy.

Brittney Carmichael

2022-05

This pharmacy is the biggest dysfunctional disaster. Everyone acts like they have no clue what’s going on, extremely unprofessional

William Clark

2018-05

Almost always have what I need. Prices are better than anything else nearby and comparable to the extra few more drive into town. Customer service has always been prompt and corteous.

PsychicSource34

2022-05

This is By far the worse Rite Aid I have gone to...the pharmacy gave me the run around ,and the cashier guy at the front is always rude.