Dollar General

3.8 (389)

940 S Otsego Ave, Gaylord, MI 49735
(989) 448-0544
dollargeneral.com

Claimed
Dollar store
Beauty supply store
Candy store
Convenience store
Discount store
Drug store
General store
Party store
Seasonal goods store
Variety store
Bargain retail chain selling a range of household goods, groceries, beauty products & more.

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Rhonda Spiderman

2019-05

Disgusting this was there for more that 3 days no one cleaned it from the cooler. This place is shameful. No one picks up anything from the floor that's dropped or knocked over. Can not believe the district manager let alone the staff leave it like this, should be embarrassed.

Kaylee Warren

2023-12

Workers are rude and incompetent. I just left my stuff on the counter. Way to go dollar general you really knocked it out of the park with your awful employees.

Isaac Smith

2020-05

They work hard to keep shelf's filled but I can see were they need to hire staff to fill and work back room so there won't be alot of stress on cashier's and others it would make all easier for everyone including shoppers

Christina Stack

2019-05

The store could be good if:1) they would clean the store. I've never been in a small store with such mess. You can't walk down the isles without having to kick things out of the way because the staff don't pick things up.2) the employees were personable. Employees are so rude and will not help if asked. 3) If the employees cared about doing their jobs right as much as they care about dancing to the music on their phones. 4) if the employees would stay off their phones. I tried to asked an employee down an aisle a question and she had her phone to her ear. She held up her index finger and told me to give her a minute. The customer service in this store is honestly the worst I have ever seen.

Richard Wise

2018-05

This store is somewhat good, it depends on what time of day and the day that you go. Items are packed on the shelf or gone and will not be in till the next truck gets here next week. Very narrow iles with some of them blocked by boxes of things that need to go on the shelf. With two employees at the regester, one to check customers out and the other to check if the other is checking customers out, this one should be stocking. Very unorganized store.

Ronnan McAdow

2019-05

This store is terrible, there is almost zero staff, the only staff here are often rude and come as fast as they go. This store has no real manager or assistant manager. Prices are out of the park in this store as well. I've stood waiting for a cashier to get off her phone for over two minutes before. I made the mistake of asking an associate where something was and she said "right next to the conditioner" when we asked her where the shampoo was.

Tom Nickerson

2023-12

Great stores and great deals.

Jennifer Harmer

2020-05

Always have to wait either for a cashier to come to the front or in a long line. Cluttered, hard to navigate due to the stacks of product in the aisle ways. A few of the employees are very rude.

Sandra Wilson

2021-05

Even though they didn't have what I went in for, someone stopped what he was doing and looked, double checked. And made me feel like a valued customer. I'll go back to this store.

Spencer Hamilton

2019-05

One of the cleanest dollar generals I have ever been to. Jill, my former boss and new store manager, her customer service was awesome. I highly recommend people shop here.

jordan russell

2020-05

For "Dollar general" they are pretty expensive, for products you can get at the same price at Walmart. There isles are also pretty dirty, not well kept. So this makes the atmosphere different when shopping. There healthcare products are more expensive then other stores in general. I'd only come here if I had to immediately stop to get something, and was to lazy to go into, for example Walmart

Dawn Collins

2019-05

Gwenda was courteous and kind. She apologized for any wait I had, and she greeted every person who came through the door with a kind, "Good morning". Kinda of a breath of fresh air to be greeted in such a way.

Star Loves GAINS

2018-05

They are awesome@this dollar General AND I love the prices I found the softest pajama pants that are camo and I seriously don't know why people pay so much in. Other stores for stuff that is just as good.

TNT The cool video maker

2020-05

Store is always in disarray, cashier's are always friendly and probably over worked hense the disarray. So I give it 3 stars, hire more help for them.

Kim Herrick

2021-05

I nice place, nothing special a typical Doller General. Lots of merchandise available, the clerks were polite, and courteous.

Eugene Branigan

2016-05

Very poor service staff seems to be untrained or ambivalent they must have read the book how to lose friends and distance people.Other stores nearby such as the dollar general store in grayling Michigan are much much better

Jody Martin-Arlt

2020-05

Waited for other worker to come help the casher, 21 of us in line, waited, and waited. dollar general store, your rude, inconsiderate of your customers, and will not get another dime from me.

Kelli Hunt

2020-05

A cluttered mess but they do have everything. Pretty regular prices. Smelled awfully strange in there tho.

Lawrence Baker

2020-05

I really enjoy shopping with the people who work at the dollar store they are very well trained and have a great and friendly environment . I highly give them a thumbs up."

Bri

2019-05

Customer service needs work.... they stereotype customers and need to work on a solution as to how they interact with them. Store does have a decent selection of items.

Tracey Harkrader

2019-05

Every time I go in there the store is a mess and their stock is all over and not put up. There is no one watching the cash register and doors, people could just walk out with there things and that is just sad.

Berts Back

2020-05

Seen one, you've seen em all. Always a good place to grab quick items. They are basically glorified convenience stores w/o slurrpies.

Checkered Flag Interactive Media

2019-05

Decent little store. Its so frustrating that most stores close so early so we used DG instead of a local corner store. Good selection of items overall.

Sandy Falkenhagen

2020-05

A great place to go and get what you need and get out fast. Has A lot of good things and even food.

Roger Robbins

2019-05

I buy a lot of stuff there can I get good service the people are friendly easy to find things I'll go back

Tracey Guaiana

2019-05

This store stinks like "pot" I got very sick in there! Went into the back of the store by the storage room and the smell was so strong I had to leave.

Becca B

2020-05

Great employees and always very clean and organized store!! Absolutely wonderful customer service!

Jesse Coolbaugh

2020-05

Great price, great deals, and alot of name brand products. Don't have to wait in line like Walmart.

silvanathecat

2019-05

Good for quick shopping visits, but doesn't always have what you need.

Gmail Email

2020-05

They have a good variety of items and their prices are good. It seems very unorganized and cluttered though.

Opening Hours

Monday 8 AM-9 PM
Tuesday 8 AM-9 PM
Wednesday 8 AM-9 PM
Thursday 8 AM-9 PM
Friday 8 AM-9 PM
Saturday 8 AM-9 PM
Sunday 8 AM-9 PM

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