4.5 (268)
56216 M-51 S, Dowagiac, MI 49047
(269) 782-3426
hales.shoptruevalue.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mitchell Barczy
2024-03
A well versed and stocked hardware store where you can find most anything. You'll always be greeted at the door when entering and exiting. Kyle was outstanding in my pursuit of information at the outdoor counter and would highly recommend him and/or Mark as they're very informative.
Tyler Wessendorf
2023-09
I don’t normally leave reviews, but after going to a few bow shops over the years I’ve decided I’m going to make Hales my primary bow shop. I always try to get Kyle as a bow tech when I go there. He’s a knowledgeable and down to earth guy. Always willing to pay attention to little details and fine tune my bow for me, which is appreciated because I’m OCD lol. I would definitely recommend them to anyone who is looking to buy a bow or have work done to theirs.
William Personette
2024-05
Great hometown hardware store. Friendly and knowledgeable staff. We'll stocked with quality merchandise.
Scott Coverstone
2024-01
First time to the store, someone met me right away and asked if they could help. Took me right to my product and sent me in my way. Staff was very helpful and friendly. I wish they were closer
J H
2024-01
Support local businesses. This place has everything or will get it in most cases. I love walking in and having help immediately for anything I'm looking for. Great people and great store.
Audrey Thompson
2024-03
Terrific local hardware store. We stop in probably once a week, and they almost always have what we need!
E. Paige
2023-11
I don't know how, but I consistently find things here that I can't find in the big box hardware stores. And the staff is ALWAYS ready to assist you with whatever you need, which is saying a lot because I do a lot of weird projects. The only thing I would caution against is getting paint made in colors outside of the available paint chips, as I haven't had the best luck with how their software matches colors.
Frank Montgomery
2024-01
Great! Great! Great! Second review here! Always helpful and knowledgeable as well! Great l9cation too! Try the TRUE VALUE first!
Cory Kovacs
2023-05
One of the original hometown mom and pop stores with the true value brand. Throughout the years, they have managed to keep up with the times. You will find a friendly and knowledgeable staff that will always ask you if you're finding what you need. They also have just about everything you would expect to find or need from a hardware store. In addition, they also have an adequate fishing and hunting department with a room set up for bow testing. You will also find a RadioShack (in the same building) for any electronic oddities you may need. To the back, they offer key cuts and window screening services. Whatever you need, just ask.
K Richner
2023-08
The hardware store is very helpful, the Radio Shack inside I give an A for effort but they don't stock common things like USB-C SD card readers , I know RS is never going to be what it was, I think they would really benefit from stocking common products. The person working in RS tried his best he said he didn't even know what I was looking for existed. Almost everything mobile uses USB-C today. So I have to buy from Amazon or drive to Best Buy.
enders227
2023-05
The staff at this store are always so helpful. Nuts, bolts, paint, yard sprays, they have helped me with so many projects!Great staff in the sporting goods dept. They REALLY know their stuff!
Julius Webster
2023-05
Randy quickly diagnosed a problem I was having with a mower. His passion for customer service was conveyed in his demeanor and the way he quickly took action in servicing my mower. Literally zero hassle! Randy's service has won Hales a repeat customer. If you want quality products with even better after purchase service I recommend Hales. Thanks Randy
Herman Barclay
2017-05
Little bit of everything! Helpful staff. A little pricey but I expect that from a small town hardware store. I bet the owner works there and lives close by.
Zack Dietrich
2023-12
My favorite hardware and gun store. Everyone has great knowledge.
Emily B
2023-09
Nancy was extremely helpful and friendly. I don't know much about deck stain and I would have been completely lost without her help.
Wayne Ottinger
2023-12
Everything you need in one place very friendly staff and very helpful
Ken Davis
2022-05
I can’t begin how to express how grateful I am to the excellent staff at Hales. I’m from NC and was in town with a friend who lives locally, for a bow hunting trip. I’m new to bow hunting, but didn’t realize how much I still had to learn. My bow was doing a few things that didn’t seem right, so my friend recommended the staff at Hales take a look at it. Well let’s just say, there were quite a few corrections that needed to be made! Ron Hale took the time, all the way up to the last minute they were open, to make sure I left in good shape! He corrected multiple issues I was having and helped educate me along the way. It was a true example of great customer service and knowledge. If you bow hunt and you don’t go to Hales for your needs, you’re at the wrong place. Again, huge thanks to Ron and his staff! When I return to hunt again, I’ll make sure to continue supporting this incredible family owned business. Even if that is something as simple as some cable wax for my bow. I know if I go here, I’m getting a quality product from a trustworthy source. Thanks again guys!
Adam White
2023-07
Either it's no help or you just can't seem to shake the overboard employee who seems to stalk you as you shop. Out of nowhere they are starting as you pick up an item from the shelf saying, can I help you find something else? 🤦
Kathleen Morse
2023-11
They have almost every thing you will need. Very friendly staff. It's has been a family business for years.
Carolyn Kiper
2023-05
Mark at this True Value store went above and beyond in helping my mother in law to replace all of the parts of her Weber grill that had been stolen. She was able to get everything she needed in one visit due to some creative thinking on Mark’s part. He made sure she was taken care of!!
Molly Nunn
2023-05
Nice hardware store with most anything you may need. It's a bit pricey but worth it to save over spending 30 minutes driving to the nearest Wally World.
Noodles Michigan
2023-05
Prices are really high, but its expected with this fool Democrat that we call president. But overall it's a really nice local business that sells firearms and archery equipment and fishing tackle as well.
Michael N
2022-05
They helped me get exactly what I needed and it was real quick and in a hurry like. I'd recommend anyone doing a project or in need of help going here, also they had some grow equipment, a few toys for the kids and some other fun items, if you got time check them out.
Tami Orr
2023-05
Went to find a faucet screen and Fred the old grey haired man that works there was so disgusting and rude he said if your mom to me in front of the store manager and all the store manager said was walk away Fred. What kind of business is this and that old crazy man still works there what is this business trying to prove I’ve never been to such an unprofessional hardware store in my life I am will make sure I tell everybody about Fred the old manAnd about the manager that lets him talk to the customers that way I will never return nor will any of my friends or family
scunncoco
2023-07
Great place, last time I was here was 19 years ago. Cosmetically it has change, service and product on hand has not.
Momma Is me
2023-05
It's a great place. Little pricey on somethings, but for small town it's a good place.Went into radio shack for my shopping needs. The experience was awesome. Guy new alot helpful and understanding..Not changed
Marc Cahill
2018-05
I dealt with the manager his name is Mark and he is great. Hands on and willing to help in every facet of my shopping experience. This is my hardware store & hunting supply store. I drive one 1/2 hour just too go to this particular store.
CavScout Crider
2024-03
Always very respectful and helpful.
Natasha Dennis
2023-09
One Google has this store connected to another store I called through Google search I wanted Hales hardware store on Broadway newburgh ny which caused confusion please fix this Google
Diana Morehouse
2021-05
The employees are always super helpful. For a small town hardware store they have a big variety. They don't always have what I need, but their friendliness makes up for it. I like to shop local first.
Monday | 8 AM-7 PM |
---|---|
Tuesday | 8 AM-7 PM |
Wednesday | 8 AM-7 PM |
Thursday | 8 AM-7 PM |
Friday | 8 AM-7 PM |
Saturday | 8 AM-7 PM |
Sunday | 8:30 AM-5 PM |
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