LCI Pet Resort

Hanna Wilde

2024-04

I had called and scheduled a grooming appointment for my dog weeks before as I was boarding for a week and wanted him groomed the day before pickup so he would be clean. I called before the scheduled appointment to verify and ask a few things BEFORE she groomed him and when I called I was told he was “fit in” early therefore I had no say in how my doodle was groomed nor was I able to let her know of the skin issues he has. When he was picked up, he stunk and the cut was actually terrifying. Random chunks of hair was left and his face wasn’t even touched. Looks awful and smells awful. Not pleased whatsoever.In response to owner: correct, I did not preference the groom at DROP off, (as you apparently are super busy) I was calling BEFORE the appointment so it was fresh on your mind. added proof of the call SCHEDULEING my groom appointment almost a month in advance to his stay and was told “11am Friday”. When I called BEFORE his “scheduled appointment” (that apparently means nothing) I asked about putting him in a kennel and letting him out as that is “fair” for any normal dog. Never would I ask anyone to shove my dog in a kennel and leave him there for 24 hours like you make the comment sound. Also when I pick up my dog I am in fact “separating him from dogs he had spent a week socializing with” an there is no “fixing” hanks cut, as it is a shave. I personally trimmed the extra long hairs that were left. All it takes is a simple google search to see how doodles are to be trimmed. Not shaved.

Melissa LaPlaunt

2024-04

Cory and Cindy took amazing care of Frankie and Judge! We were able to spend a week away and we don’t trust just anybody with our boys! Highly recommend and they treat our pups like their own!

Scott Schroeder

2024-01

Drop my dog off at 8:30am. Picked him up the next day at 1:30pm. Charged me $81.00 and took my own food. Place is filthy and my dog smelled of urine terribly. Will never go back.

John

2023-10

I would highly recommend LCI Pet Resort for your dog boarding needs. The owners were very friendly, communicative, and run a professional operation. My dog was recently there for 2 weeks and was well taken care of.Overall I would use them again if the need arises.

Joel K

2019-05

Very unfriendly owners. Never been treated like that by a business owner in my life!!Update to owners answer!!As to there response two separate people with two different experiences in the same day.kevens by phone and mine in person. But ways a business should never be handled.Appointment was clearly made late Sunday on blue tooth to car stereo and I wrote it down as he asked twice about time as habit from his old job. He does it on any appointments.I have never been there before and to get screamed at barely getting out of car after showing up ten minutes early and never being there before. While the correct answer from buisness owner would have been I am sorry but we over booked could we please reschedule even if it was our fault, which it was not. WILL NEVER GO BACK ALREADY GOT NEW DOG GROOMER And over this having better things to do with my time..

Jen Rumphol

2023-05

The owners are super nice. They accommodated our daycare request. Corey was great at drop off, and said I could call and check in anytime.Cynthia was nice and welcoming when we picked Beacon up. I would use this dog daycare/boarding facilty again!

Justice Badgley

2021-05

My dog went as a puppy in good condition where he loved anyone and was happy. A week later after we picked him up he was missing his tags, fur and his harness was destroyed. He was scared of me and acting really wrird. His bed and his fur smelled awful like urine. Now he is terrified of men and urinates himself whenever any male gets near him. I don't think my dog will ever be able to be boarded again and I suspect that he was abused or that something happened to him at the boarding place that changed him. The owner was rude to us and just pushed our dog away into the boarding area when we dropped him off. I would highly recommend spending a couple extra dollars and boarding somewhere else.

Paul Donelson

2020-05

Cindy does a great job taking care of our little six pound poodle, giving him a really nice looking poodle haircut with the pompoms and all. She also gives our Frenchie a bath. Both our dogs come home with their nails trimmed and ready to go for another four weeks. I really don't understand any of the very few negative reviews, except maybe some people are simply negative to begin with!

Kate Bailey

2021-05

As it was going to be the first time leaving our dog overnight, we requested to look at the kennel before dropping her off. The owner seemed hesitant but agreed. We were horrified by what we saw. The grooming area had fur strewn all over the floor and looked like what I can only describe as a murder shed. The kennel area reeked of urine (and not just one dog having an accident, it was like it had never been cleaned) and had the most depressing looking doggy beds. My dog bolted back out the front door and we quickly followed. I suggest everyone else does the same. Maybe I'm just spoiled with the amenities near Detroit but this was in way worse condition than the pound we got our dog from. Just appalled this place is still in business.

Brae Swift

2021-05

I am absolutely disgusted with this poor excuse for a “pet resort”. If you love your pet do not send them here because they will be extremely mistreated and probably effected by it!! My sweetheart of a dog went and was forever changed by his stay there. He is now terrified of men. I wasn’t there I didn’t witness my dog being abused but when your dog goes from being amazing with anyone and loving everyone in the whole world to cowering in fear anytime a man comes near and flinching, hiding, even having accidents when a man tries to touch him I would say that it’s fair to guess he was abused. Don’t let these people make you pay money so they can hit and hurt your dogs who are part of your family find somewhere else your dog deserves better.

Laura Gilchrist

2020-05

I took my dog to LCI while I walked the Mackinac Bridge on Labor Day. I really appreciate that Bodhi was allowed to play with other dogs even though they had never met him before. The kennel on the other side of the bridge would have kept him isolated because they don't temperment test dogs that they only meet once. Having play time made the stay fun for my pup. The owners were down to earth, kind, and accomodating.

Nathan Bailey

2021-05

BEWARE!!! Wouldn't ever leave my dog there. We were hesitant to leave our dog so we asked yo look around. The place was filthy, smelled of ammonia. There was feces in the dogs boarding areas. I cannot believe anyone who cares about their pets would let them stay a second there.

Rachael Farquhar

2020-05

Great option for a day trip in the UP when you can't take you pup. Really not far out of the way if you're staying in St. Ignace or the Soo. Our pup had tons of fun.

Gabriela Moss

2021-05

Cory and Cindy are phenomenal pet care givers. My pup received lots of love and positive attention while at their facility. Thank you very much.

Candice Teske

2021-05

A friendly, health responsible couple who transformed my dog into a handsome fellow. A great bargain. I'll go back and recommend you take your pet there.

One Two

2022-05

The owners take really good care of our pets! They made our dog with separation anxiety feel at home.

Brian Farquhar

2020-05

While vacationing to the great north of Michigan we encountered a small problem a man and children whom wanted to see bears and a family whom brought a precious golden doodle with them ....and the answer was lci pet resort called the day before and we're fit right in, I was met at the door with a smile and great service .....was able to spend a day with the bears and our dog made new friends when back in the area will utilize this service again.....Thank you for taking great care of Chase today

Ace

2017-05

Took our dog here for 3 days owner was very nice and professional. I like that the dogs get to play together. I know our dog had a blast. Thank you.

Michelle LaTocha

2019-05

Our pet was well cared for and we had Facebook updates on his wellbeing when we were gone. Highly recommend LCI Pet Resort to other pet parents!

Jennifer Koscielniak

2021-05

Was able to get right in next day and baby was happy to get her nails trimmed there

Matt Murphy

2022-05

Cindy is a very great lady with all my pets .... 5 stars !!!!

Terry McDonald

2020-05

They took good care of my dog while on Mackinaw Island.

Lana Hasper

2020-05

Very pleased with the grooming job on my Standard Schnauzer. Thanks.

Kim

2017-05

Great family owned kennel, lots of interaction with 2 and 4 legged friends!

Alyssa Mast

2021-05

Always friendly and my dog comes home happy.

James White

2020-05

Your pet will think they're home from home!

Raymond Bell

2020-05

Our dogs loved it.

Duane Bedell

2017-05

Friendly!