4.3 (84)
25664 Copper King Wy, Calumet, MI 49913
(906) 934-2491
stores.truevalue.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jean K
2023-09
Nice little business in Iron Mountain near the "North Side" packed with your plumbing, electrical, outdoor stuff, paint, nuts and bolts, you name it needs, so that you don't have to go to the larger company owned store where the people there may not have an answer to your question or know what you want. If you walk into Campioni's you will have a knowledgeable employee greet you right away and who has skills and understanding of what you need and will take you right to the aisle. I have gone in with goofy requests that I don't even know what it is on my list and they do! I love this store.
Craig Whitby
2024-02
They sell literally everything. We stopped on a snowmobile trip. Everything we needed in one stop gas, beer, and trail passes.
John R Benson Jr
2023-05
I'm giving a 5 star rating for service... Elliot was a big help in finding us what we needed to hook up a fish tank vacuum to our sink...Very courteous and knowledgeable about everything we asked of him..I'm giving 3 stars for lack of some of the connector's needed... being out of stock...
Ashley Breitzman
2023-05
Worst service or should I say zero service. Went in to get a gallon of paint and waited at the paint counter for at least 10 minutes. 3 employees helped other customers and never said a word to me (although all three made eye contact with me). When all three were done helping the other customers they all just gathered at the door chatting. Not one said a word to me as I literally walked through their coffee clutch and left either. Go else where. They clearly don’t need or want your business.
Jennette Reed
2022-05
Update: I am updating my original review and giving 4 stars. We have since then been to the store and have had good service and answers to our technical questions. The customer service has improved.Originally I was going to rate as a 1 star but I’m trying to give the benefit of the doubt and a chance to improve - We had the absolute best service last summer when we rented and purchased multiple items for a major home project. The staff at the time seemed passionate and knowledgeable. We highly recommended this store to everyone because of the great service we received every visit.Fast forward to this past month - I’ve been in the store multiple times and have had to look up many answers myself and feel like the current staff doesn’t want to be there or try to be much of a help.There have been many times I have called ahead to confirm they have what I need or questions about a product and every single time I’ve been transferred to multiple people and once I finally get to someone who can answer my question - they make it seem like I’m the biggest inconvenience and didn’t bother to ask any further questions about what I need or even look into if they have it but would acknowledge that they did indeed carry it. So, once I arrived to grab the item that was confirmed - I couldn’t find it and was told that they didn’t carry that item or it was out of stock.I really hope the service improves because we love this store and I couldn’t believe this experience wasn’t just a one time thing.
Jason Conger
2023-05
I tried to return a burnzematic utility torch, and the store manager refused to take it back,, stating that it was used. I agreed with him and told him yes I did use the torch, the problem was every time I turned it over the torch would go out. I offered to pay for a tank of gas because I used some of it, and he offered me $5 to return it. Now I paid $29.96 for the product, and to go buy a tank of the gas to go with the burner cost about 6 bucks. Now remember I had no problem with paying for the gas that I used, and planned on buying a different torch head, one that wouldn't go out when you flipped it upside down, but the manager wouldn't listen and argued with me and told me he was tired of people buying things and using it and bringing them bringing it back. He was rude and very much unprofessional. I spend a lot of time working with tools, hardware, and much more. I will never spend a nother dime in that store when a person like him is called a manager.
michael taylor
2020-05
Real nice hardware store. Has just about everything you need for projects. Good selection of stuff through the whole store, and the staff is very friendly and willing to help. My one and only complaint is that the plumbing section, particularly the quick connect fittings, can be very unorganized and hard to find what you are looking for.
Li Collins
2020-05
Store was clean. That's all the good I can say. The first time I walked out 3 people were standing behind the cash register area but no one was trying to help any customers, so I left. The second time I walked out was because the person I asked for help told me what aisle they "thought" what I wanted was on but made no effort to show me. It wasn't on that aisle. Today I walked out because I wanted to buy paint. I picked out the paint and the color and told the person who was sweeping that I needed someone to mix some paint. She told me she didn't know how and the person in the convenience store was new so she didn't know how, there was no one in the store capable of mixing paint even though they sell paint. I will take my business elsewhere. Unfortunately this town only has true value and ace. Guess which one I'll be going to.
Walter Holcimb
2023-05
Friendly staff. don't quite carry everything you need. quality of tools not top shelf. little pricey on the majority of items.
George Simon
2019-05
A good place to shop for hardware and pther things... Including liquor! The prices are a bit high, like most everything in the Copper Country. This store is well-stocked and the employees are friendly and courteous. This would be a 5 star review but the prices took it down a notch.
Jules
2022-05
Very nice place. Prices are a bit high but they they do have most anything you need. They close at 6 most days but their convenience store is open untll 11:00pm and if you have an emergency and know what you need they will bring you in back to hardware. The convenience store is nice too.
Sue Moses
2023-10
Very pleasant, helpful people. They had everything we needed.
Shannon
2019-05
I had to find someone for help but once I did he was friendly and helpful. Went through some extra steps to ensure what I was purchasing was correct. Also one of the only local hardware stores that are open on Sunday!
Marsha Penner
2020-05
Open on Sunday for starters. Joe helped us out in plumbing and really went the extra mile to cobble together a fix for a broken PVC pipe fitting for our motor home. He could so easily have said, "we dont have that part".
Eric Harrison
2021-05
If you ever need help finding something this is not the location to visit. Not that I'd want it since the only employee ever seen on the floor never wears a mask. The Houghton location is a day and night difference when it comes to help and consideration of the general publics health.
seen conner
2019-05
I've never experienced such internal conflict in a store before! A employee that wasn't wearing a name tag, which after reluctantly giving me her name as Angle wich is a far cry from was rude and also verbally complaining about another employee, Who helped me to the T ,I proceed to the convenience store to where I wait 5 min for a cashier, again not wearing a name tag. This young lady was arguing with another employee named Mike in the office what I amused was her father, after asking is there a problem with your dad? "He's not my dad, asked to speak with the manger, none was present, I suggest drive the extra mile n go to Ace hardware!
Nathan Miller
2021-05
Definitely the cleanest, brightest hardware store I've ever been in. Still loads of general hardware clutter, but that's a plus if you ask me.
Scott Leer
2019-05
Very clean and well stocked store! And, they have EVERYTHING you could ever need. Whether you are a DIYer or a contractor! Great store!
Suzanne Hebner
2022-05
My husband said.Not so sure why it took him so long to find this place. Excellent store with everything you could possibly need.
Dan Hagerty
2023-09
Lots of selections, but limited staff on hand to help out if needed.
Cheryl Turovaara
2023-05
I love this hardware. They have Everything one would need. Plus they are open on Sunday. Thank you ❤️❤️❤️❤️❤️
Bill Nolan
2023-05
Friendly clean got rims and tires for my car reasonable prices
David Makolin
2019-05
They have good tools and good wood supplies pretty much every thing you would need to build a house
Stan Livingston
2023-08
Best hardware store I have been in.
Andrew Storer
2019-05
Amazing service on a late Sunday afternoon. Very impressed by the store and the staff. Leak in laundry room is fixed!!
Zane Freeman
2021-05
Great selection, prices slightly higher than normal, but not too bad. Super clean and organized.
Interstellar Conundrum
2018-05
I like both Ace and this new True Value. Campioni is a real pro. He's always a delight to talk to when he drops in the store.
Steve Kaipio
2018-05
I like this store, they have a good variety of hardware and the prices aren't bad.
Chad Schaefer
2019-05
Helpful and friendly staff, excellent selection, well-kept and clean. Extended hours are nice as well.
USA Reviews.
2018-05
First rate store with the knowledgeable staff to help you get your projects started and done.
Monday | 7 AM-8 PM |
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Tuesday | 7 AM-8 PM |
Wednesday | 7 AM-8 PM |
Thursday | 7 AM-8 PM |
Friday | 7 AM-8 PM |
Saturday | 7 AM-8 PM |
Sunday | 7 AM-8 PM |
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