Byron Center Ace Hardware

Jim Mayo

2024-04

Very friendly. Nice honest people to deal with. They will take time to help you find what you need. Go out their way to help you

Clay Lubbers

2024-04

It's a great mom and pop hardware store that has a little bit of everything. They also sharpen chainsaw blades.

T Smith

2019-05

Maybe it's just me, but I recently learned they are open on Sunday (11am-4pm). This is very helpful as the next closest place is just over 10 minutes away. Always friendly staff and good selection to find those items that break around the house and need replacing ASAP.

peterjwesters

2023-05

I want to like this store because I am in the area and like to support local. However, their pricing on pretty much everything is through the roof. Also, my experience has been that their service is poor and they lack just simply being friendly and welcoming. All that said, I still find myself there for an occasional fastener or single item. I will say their selection is very good.

Alissa Neymeiyer

2023-07

Sales associates at this location are very rude. I've been in a few times & have never had a positive experience upon walking away. The last time I bought anything from there was a screen door repair. It went weeks beyond the quoted time. It wasn't a big deal, but when I called for an update the sales associate was very rude. I said, "I'm calling to see if my screen door is done yet." She replied with a snarky, "Did you get a call yet?" I hadn't, but thought maybe they wrote my number down wrong or something. She was not able to give me an update on timing, just said it will be done when it's done. This interaction was the third rude experience with that specific location. I have not been back since picking up my screen door last summer. Being a Byron Center resident, I like to shop local, but I go to Home Depot now.

Larry Quakkelaar

2024-02

This store is in the midst of remodeling and changing things around that make it a challenge to find things for both the customers and staff.

Iceman Randy

2023-08

Pretty nice ace hardware store here in the Byron center area I've been here once and they have lots of interesting products and I mostly shopped for hardware at the Rockford ace hardware store in Rockford MI but no it's called great lakes ace hardware now original owners sold the business to someone else time to retire I guess his name was Pete of the Rockford ace hardware I've been shopping at ace hardware for many years I prefer ace hardware over true value hardware stores

Diane from MI

2023-08

Terrible service! Walked in on a Saturday morning and 3 young guys were throwing a ball to one another across the store...no greeting, and then they watched me wander around without asking if they could help me. Finally I asked and the kid answered "I have no idea." I answered "that's not super helpful" and then he started to look with me. Certainly not like other Ace stores.

Leo Weber

2023-05

Edward was Very helpful in getting my pressure gauge hooked up, he helped me find all the fitting I needed & even lended me a tool set to get myself back on the road, pricing is a bit high but the help that was provided was above & beyond, I am very happy.

Alicia Vogelzang

2023-05

Dropped a small window off 2 weeks ago on a Sunday. They told us they would have someone look at the window on Monday and call us with the repair cost. No one ever called. We called at the end of the week on Friday. They told us it would be done Monday or Tuesday of the following week. No call. Called back on Thursday of that same week and they told us they would get to it on Friday. No call. Called first thing Saturday Morning. Talked to a someone extremely rude. Who told me that they never promise when the work will be completed and that this is their policy. That they have 100’s of pieces of glass to repair- which seems very much untrue as when we dropped our glass off 2 weeks ago they only had maybe 5 or 6 projects. Talking to the rude customer service representative today- he kept assuring me that I was wrong and that if I kept talking it would keep him/them from getting to my window. I said you can set our window aside and we will take it somewhere else. I could not believe how rude he was- we have been extremely patient and accommodating. It does look as if they touched our window bc pieces of it were taped to the window when we picked it up. I will not be doing business with ACE Hardware in the future.

G. Dane Fritz

2023-09

Clean store, well organized. Great spice selection, better than many other Ace stores in the area. Friendly, knowledgable staff.

Mark Perkin

2023-05

Always nice to be able to go in a find the nut, bolt and washer that I need and actually have someone help me find what I need and offer suggestions to help me. John was so awesome and offered me good advise on my first endeavor of building a platform bed for my son.I'll be back for sure.

Kinga W

2023-05

Great store for finding singular items. I like that they have gazillion of screws, etc. and I can buy only those that I need and not boxes and boxes I won't use. Iv can always find everything I need.

Joe Timmer

2023-06

They are always out of stock on items I need. Do better on keeping your stock up. Very frustrating to run here and have them say they have the part but the shelf is empty.

Drm Mrm

2021-05

Super nice people and helpful too! The employee working in fasteners was attentive, knowledgeable and quite a problem-solver it turns out!I don't go to many hardware stores and don't really know about all the stuff they carry; it just isn't my thing. I went in there with a problem and left with a solution, an inexpensive one at that, in a short amount of time.The person at the register was friendly and professional. I used a credit card and went along my merry way. Also, there's a fantastic ice cream place directly across the street that is opening for the season! Just a fun little bonus!

Bryce Johnson

2022-05

Like all Ace Harware stores. They really are the "happy hardware" folks. I had a tool that needed to be fixed on the fly. My associate and I were able to fix up something in the back, and it really saved the day. This is something that couldn't have been done at a big box store. Highly recommend.

Steven DeJong

2023-10

Very, very helpful personnel, especially the lady that helped me in aisle #7 today for canning supplies

Romey

2023-10

When the cashier tells me I need to go back and get the price for an item that isn't bar coded in their system is messed up.

Christian Wolf

2020-05

Wow, came in here and was disappointed. I'm new to the area and really want to shop the local hardware store. The manager was more concerned with what was happening on his phone than helping me get a new light switch. Spent 10 minutes trying to figure out which switch was best for my new LED can lights. I was also looking for some screws to repair my deck, and I will say they have a huge selection, but no one could be bothered to help me out, even after asking one of the girls working; she just pointed and said it would be down there." Ouch.

Jon Holmes

2022-05

A part I needed for my central air unit was listed as pick up today and the store didn't have it. The two individuals working didn't really help at all besides looking on one shelf and seemed clueless. I ended up going to Ace Hardware in Hastings and found the part and they took the listing down for in store pickup right away. I looked today and this location still has the part listed for in store pickup even though the person working said they didn't have it and looked on the computer.

Kevin Daley

2022-05

I was doing a repair at a local business and needed a plumbing part. I typically don't use this store, but was treated just as if it were my local Ace in Caledonia. I walked in, was asked if I needed help, and was led right to the aisle I needed. I was in and out in minutes.

Damian Huber

2023-05

I always like supporting local businesses but Ace hardware is hard because their prices are so much more but very convenient for pretty much anything you need!

Steve Leedy

2021-05

Decided today that I’m taking a break from shopping here until the pandemic is over. They don’t enforce the mask mandate despite what is posted on their door. Supported them for years even with the higher prices because I believe in shopping local and doing my part in caring for local business but when they can’t do their part to care for the common good of everyone in their community by enforcing common sense best practices during a global pandemic then I guess I’ll have to shop somewhere that does. There is typically 2-5 people in this small store without masks and nothings is ever said.

Hollis Locke III

2017-05

If I need something or just some help on a project, I go here. The employees are polite and helpful. I've gotten everything from rock salt to 2 cycle oil to having them cut some plexiglass for me. Great store.

Austin Segur

2019-05

Ace workwe tried to talk me out of buying ace fertilizer, saying it was poorly constructed compared to name brand varieties and isn't worth the savings. I still got it, and it worked great. Went up to the single cashier and she was no where to be found. Guy that helped me yelled for the girl to come to the front, and then scolded her about leaving the cashier station in front of me and other patrons. 2/5 stars.

Darryl Warsen

2023-05

I called the store with multiple questions and Gabe was above and beyond helpful. I went to the store and he gave good tips on things to try for my project, extremely helpful!

Dave Mata

2021-05

They do not enforce the mask mandate. I saw 2 people out of 6 in the store without masks and the staff said nothing to them. 2 employees improperly wearing masks which were not over their noses. Be professional, demand excellence and protect those with underlying conditions. That's why you get 2 out of 5.

tim bruinsma

2022-05

They told me corporate would not allow them to warranty craftsmen tools even though they sell them. I drove a few miles south to ace hardware in dorr MI they helped me out no questions asked.

Jason Goodell

2022-05

There is just something about small town hardware store that makes me happy. Personalized service and friendly helpful people. Rare to find this is today's big box world.

heather Young

2020-05

So so pleased service and “can do” attitude. I went to Ace Hardware down street from our house. My husband has be shopping over 30 years. Was told to come on Thursday before 8pm to have a coded keys cut for car. When I got there at 530 the man told be they were understaffed and couldn’t do it. There was me and 2 other customers and 6 employees in store.I called and got Luke at the Bryon Center store. He told me he had cut keys but hadn’t didn’t the coded key. But would do his best.I drove out to 84th street where there were 4 cars already there. And when I walked in there were only two workers.A much busier store. And they were still taking time to help me. Luke even called the store manager on FaceTime to have him walk them through. The process when out at my car took 3 minutes may be 5 max.So please with the service. I don’t mind driving out to 84th street from 44th street to get that service again.So disappointed in the 44th street location and how there “expert” key cutter treated me.