Walgreens

Allen

2024-04

The store as a whole isn’t a problem, it’s strictly the pharmacy. They always seem to be out of the medication, vyvanse. I’m prescribed this for my adhd and I’ve literally gone weeks at a time without being able to get this. I understand how this may be out of their control, but I politely asked them if they knew when they’d receive more. The lady on the phone said “I don’t know” with an attitude and just hung up on me. Customer service is pretty weak.

Paul Donelson

2023-12

So, yesterday I'm at the Walgreens store to pick up a prescription for my wife. The pharmacist tells me it'll take 20 minutes before it'll be ready for me to pick up. So I tell her I'll sit and wait for it. I sit down right in front of the pharmacist's counter and wait for twenty minutes. Finally, the parmacist tells me it's ready, but that I'll have to go to the back of the line of the three customers who've suddenly appeared at the counter. I reply that I've been waiting for 20 minutes longer than any of those already in line. She gives me a blank look. I tell her, "That's stupid!" as I get to the back of the line. What do you think about that?So, today I go to the same store to pick up a med for my wife. They had run out of it the previous day and had had to order it and had told me to come back the next day after 3pm. So when I get there today they tell me that the doctor had canceled the script! I reply that that couldn't be true and told them that they need to fix their store! I leave and then call the hospital where the doctor was. Getting hold of her, she is flabbergasted and tells me she'll call me back in a few minutes. About 20 minutes later she calls me and tells me that the store had been rude to her, as well. So she sent another script to a competing pharmacy. Amazing! I'll be picking it up tomorrow.

Elise Allen

2024-04

It's pretty bad when I put in for a refill on a prescription online and they never let me know that they needed a new one from the doctor until I called a little while ago to see what was up. So I called my doctors office and they said they never got a fax from then when the lady in the pharmacy I talked with said they sent one. So apparently it is now up to the customer to do all the leg work when they need a prescription filled and there are no more refills because walgreens doesn't let you know. Not a good look.

Lisa Labelle

2024-02

I was already rather done with this Pharmacy when constantly having to wait in line behind six other cars to get our prescriptions. Then on a Saturday night I was very rushed in asking about my son's prescriptions as one was covered and one was not. Mind you I told them he was out of both. It was 5 minutes to 6:00 p.m. their new closing time for both Saturday and Sunday now... and she informed me very impatiently that they were about to close and I could get that information online. So Sunday morning when I went to pick up the prescriptions I asked the seemingly nice lady how much it would cost to pay out of pocket for that prescription as the insurance was saying they would not cover it. She told me even with a discount it was going to be $1,000. Never telling me about the RX coupons you could get by going to RX discount and coupon site online. Mind you it still would have cost $200, but that's a lot cheaper than 1,000! I ended up getting the prescription, but not from walgreens....... instead I got it with the RX coupon from Walmart for $14. It just goes to show it's not just the drug companies anymore trying to make sure they make the most on prescriptions. Sad that they would know a child needed his medication and not do all they can to try to help you afford it. I will never go here again! If you happen to not have insurance or need a discount as a pay out of pocket person...... please go to that site! It's beyond worth it, and avoid the sales people at this place let's face it that's really what they are.

Dancelover 42

2023-06

The woman at the pharmacy today was on the phone with me and immediately raised her voice and spoke over me when I asked a question. I would understand someone cutting me off while I try talking if I was being rude, but I was simply asking a question and did not say anything in a rude tone or anything like that. I don’t know the employees name, but this isn’t the first time she has raised her voice on the phone with me. I wanted help, not to be yelled over. Disappointing how rude people can be when someone is treating them with nothing but kindness and reaching out to them about their concerns. This is unacceptable.

Renee Strong

2023-05

I am absolutely disgusted with this store! It is a 40 minute ride for me one way, I had three teeth pulled and was prescribed a pain medication, only to find out after I got home an hour and a half later that it was not in my bag, so I contacted the store got put on hold with the pharmacy for an hour they still never answered, simultaneously I use my husband's phone & spoke to the store manager at that time, because it is a scheduled narcotic and I had no proof that prescription existed. Only to be treated rudely and hung up on. I was just trying to get it documented or have them contact the pharmacy personally , she replied there's nothing she can do. I guess it was asking too much to walk to the back of the store, even though it involved a scheduled narcotic pill . so I remained in pain throughout the night and the following next morning. Very very poor customer service.

Meaghan Bowman

2023-05

Wouldn’t trust this place with your fedex packages. All I wanted was confirmation that I dropped it off, and they couldn’t provide it. The associate even tried ignoring me and helping others because I wouldn’t leave without it. I’m not the only one either, cuz I called the store for further assistance getting a receipt for my drop off, and the store representative asked if I was the same person who called 15 minutes ago. Super shady. I demanded my parcel back.

Chris Piotter

2023-05

A complete disgrace. Told 30 min for a prescription fill and that they would call when ready. Then came back 2.5 hours later. Without a phone call. Still not done. pharmacist informed us that they would fill it right now and call us back up to the counter when done. After an HOUR. They tell us we can now get back in line and wait for everyone else to be helped. And at this point we have been waiting 3.75 hours for them to refill this prescription.

David Bugbee

2023-05

I use Walgreens as my main pharmacy and have really never been treated in a bad way. They're pharmacist is very knowledgeable and very friendly and always answers your questions. I like Walgreens a little better than like CVS just because I think they have a little bit more selection and their prices are very similar but they do offer better deals. Their staff is also and easy group to get along with however I have been in there before and there's not that many people working so it is kind of hard to find somebody to answer a question for you about where something is located for instance. That would be my only complaint

S C

2022-05

I feel so bad for the pharmacy staff! I had a 4:45 appt today and they couldn’t find me in the system. I could see the guy was flustered. He had a line up in the drive through and in person. He seemed frustrated with me, even though I did nothing wrong and legitimately had the appointment, but I feel bad for them! They are short staffed and what is being expected of them is actually ridiculous!! So pharmacy guy, I see you! You are working hard and I feel for you! I told you I was sorry because people who are truly paying attention see what you are going through! One person at a time is all you can do! Thank you for being a NOW front line hero! I told you I hope your day got better!

Roxanne Louis

2023-05

If I could give zero stars I would! This employee, Harley, was so rude and kept looking at me, saying things about my friend and I behind our backs to her coworker as we shopped through the store! When we checked out she didn’t greet us nor talked to me as I was the one who bought things.Horrible service!

Jeezus H Khrist

2022-05

The chick with brown hair and glasses working the counter at the pharmacy around 5pm today was awesome. Helpful, and cheery, even with being short-staffed, and dealing with one of the most difficult customers I've seen in a while. Kudos to her. You need like 10 more of her.

Tammy Pieske

2022-05

After waiting in line for 40 minutes, I was told they only had a "partial" of my prescription and to come back the following day. The following day I called the automated line and it said my prescription would be ready after 10:45 am so I arrived around noon. After another 30 minute wait I was then told by the agent that it would be about a 15 minute wait. When I asked why so long, she went to talk to the pharmacist then I was told it wasn't in stock and wouldn't be available until Monday, 2 days later! She told me I could not transfer since I was already given a partial. When I called to complain, they lacked empathy or didn't provide any solution other than to say it would be there on Monday by 4:00pm and that if another pharmacy had it I could transfer to a different pharmacy. Which I was just told I could not do!In the very least I should have received a courtesy call stating there was an issue filling my prescription and let me seek alternative pharmacies rather that risk blindness for an untreated severe eye infection.

Robert Curtis

2021-05

I have an infant so I can't go inside, and every time I come to the drive thru it's a minimum 15 minutes. Why does it take this long? Do you need to train people or do you just not care? This place has went way down hill or was a good pharmacy now it's terrible. I was in line for 40 minutes today with no apology or explanation they acted as if it was normal.

Karen Chandler

2022-05

In line way to lo g at the drive through. The male employee couldn't same name of drug . Didn't know other name of drug. Said he doesn't know how to find it I felt highly uncomfortable with him getting my prescriptions. They should have knowledgeable employees.

Megan Cook

2021-05

Everytime I ome to this location, all of the employees are super helpful. This last time, Shelby made a real impression on me, going above and beyond her job duties to try to assist me. When the item wanted to buy in multiples in order to qualify for a sale was out of stodck, she found a way to include me regardless. Making CVS look like a bunch of amateurs!!

Melissa Mosier

2023-05

This place is almost as bad as Meijer. Worst customer service. Never has anything ready despite the automatic calls telling me my prescriptions are ready. Every month it's like this. I'm over it. Taking my business to CVS.

Nancy Dela Rosa

2019-05

I go every Sunday to get the newspaper after I get off from work. I buy the newspaper to get the coupons and the TV guide. I used to get at work because it had one of those little stand to pay $2.50 but my job took it out. At the same time I buy gloves for my job and home. Whatever I need. I clip coupons through my phone. I save a lot of money. Walgreens is close where I live. Also I'm a rewards member for over a year. One of the cashier Eric haves patience with me. He always ask me if a rewards member. He tells me step by step what to do. He greet me with a smile.

Tiffany Yats

2023-05

Waited 45 minutes on the phone to speak with a pharmacist and when they answered it finally I was hung up on. Called back and had to wait another 45 minutes for them to answer my call and was hung up on again. This pharmacy is the worst around.

Kimberly Lake

2022-05

We have lived in several states and we are very, very blessed to have Walgreen's of Adrian, as our pharmacy. We could go to closer locations but I will never change up our pharmacy because of the helpful staff at this store. We highly recommend Walgreen's of Adrian, as your pharmacy.

Claire Smith

2016-05

If you want your prescriptions refilled on time, don't take them here. VERY unreliable when it comes to having your prescriptions ready when promised. I've had to make up to 3 trips to the store to pick up 1 prescription, even though I've gotten an email saying it was ready. I've also had prescriptions that needed my doctor's authorization for a refill, and I ended up having to call my doctor for a refill, even though Walgreens said they would call. I transferred my prescriptions to another pharmacy because I got tired of having to go through all the hassles just to get a refill.

Tonya Halberstadt

2016-05

I love this place. The pharmacist there are amazing. When I had a cough I couldn't get rid of after going to ER a few times, the pharmacist told me to take something different and gave me the combination of meds I would need. I took what he said and got better within days.

Andrea Warner

2022-05

Got a covid test here a week ago for my son and just found out they freaking dropped the ball and never sent it into the lab! Idiots! One of the only local free testing sites and they can’t even do it right! So frustrating as this is effecting my income until I get these results back which now I have to take my four year old to be retested yet again!

Joel Boyce

2021-05

Attendant that has worked there for more than 7 years (she had told me) said that my package was not in the facility even though FedEx said it was delivered. Another attendant then found the package and apologized. Was not the best experience.

Angel Ramirez

2021-05

Dnt go in much but everytime I do I'm treated nicely ... I do have a question tho n can't find anywhere to ask n can't gt help on phone not sure why but how long does a covid result take to gt back to u? Just curious

Ryan Beaubien

2022-05

Pharmacist filled wrong dosed prescription, when asked for him to call doctor to verify the right prescription he said he would but didn't. When asked to do it a second time he said he would if he got around to it and acted as if I was an annoyance. What a joke.

Danny Rand

2019-05

Well pharm tech's playing God with mental health scripts. Delaying release and not understanding that A, I suffer from panic attacks and depression. I just hope she payed back in full. Not ok....

Junior

2020-05

Girl named Shelby thank you for your help with our tenchs machine! Your awesome! She even helped us with a coupon for it. Thank you Shelby!!!!

J Crawford

2022-05

Pretty quick service at the pharmacy most visits. Extremely friendly staff.

Cheryl Lee

2019-05

A big shout out to the photo department! They made a mistake with my order during this Christmas season and by the time I drove back my corrected order was printing ! Thank you!