3.8 (128)
281 Shrewsbury St, Worcester, MA 01604
(508) 756-1968
restaurants.subway.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
prxblmz
2023-12
I ordered a toasted sandwich with steak, bacon, pepper Jack cheese , lettuce , mayo, green peppers & other additions and this is what they sent me on door dash ..... not toasted 1 pepper, 1 piece of bacon that didn't even look cooked, no steak , no cheese, heap of mayo... it was literally a lettuce and mayo sandwich on cold bread. How is this acceptable behavior ? Absolutely INSANE.
Spiro Treska
2023-12
There’s a person making sandwiches and another hanging out in the back hitting a vape. Coughing all over the place, and speaking Portuguese to the girl making my sandwich while showing her memes off her phone.Furthermore, if you walk into a sandwich shop and ask for a BLT but the person behind the counter doesn’t know what a BLT is… you shouldn’t order. But being hungry, I figured I’d pick something else.No hospitality or customer service here.I’m glad I had this experience so the next person doesn’t.
Rafaella Souza
2024-04
…More
Clay Mangiameli
2023-08
…More
Sunflower 75
2023-11
…More
Jennifer Young
2022-05
I’ve never had a bad experience before but this is the first time I’ve been here in years and the spinach was wet and old. I can still taste it in my mouth. I didn’t have the heart to say anything because the worker was nice. But i had to spit out the rest of the sandwich.
Dan Perruzzi
2022-05
Bought a small Italian there. I had to tell the woman there what meat does into an Italian and she put 3 pieces of 3 different meats, loaded it up with lettuce and wrapped it up. It was basically all bread with very little meat. Never going there again and if your looking for a good sub don't go there either.
mary muniz
2019-05
Fine before but now they have two kids in there they don't even know what they're doing but this is not the only thing they also have a older woman she's worse she's super slow going to these places to get food fast but no the guy he takes forever he just like he's counting every little piece that he puts in the sandwiches and then you have to repeat yourself three times he's slow like a mule it took me today 30 minutes just to get sandwich and in top of that the guy gives me an attitude my lunch is 30 minutes they should put more people in people that know what the hell they're doing
Luisa Coronado
2022-05
I would definitely recommend this place, the staff is so kind and they always remember my order, I don't have that much time for lunch but they always make sure I take advantage of every single minute of it by being fast and efficient. LOVE THE SANDWICHES !!!
Storm Rockwell
2019-05
After re-opening, it went downhill. There's no standards (unevenly distributed toppings, bread cut awkwardly, poorly prepped veggies, over toasted) and really slow. Not sure why they closed for a bit but the previous staff were awesome. Fingers crossed it improves because I used to go multiple times a week. I'll try again in a monthVisit #2: 5 months later It's a bit better but missing Subway's standards. My sandwich was put together pretty poorly and I believe it was done by a manager. I'll have to avoid this location.Visit #3: Not sure why i thought it would be better but i tried again. Bread was overcooked (before being toasted). Topping poorly distributed. What was pretty concerning was the older lady was touching a dirty tablet with her gloves on in between finishing another customers sandwich. I brought it up at the end but she dismissed it saying "We know that, thank you" when I watched her do it less than a minute ago. The younger employee seemed great, the older one seemed to not care.Over the 3 times I've tried it in the last 6 months, not once have they met the typical subway standards. Used to be a regular customer when it was under different management.
Hafiz Jibril Mukhtaar
2023-05
The service is really good but the way the staff act isn't really comfortable it's like they don't care about your order either way the subs are really good
Michael B
2022-05
Idk if it was a bad time but the woman they have working tonight on the shrewsbury street location is clearly on something … she was barely able to complete our order. Might wanna check on your employees
Fransisco De jesus
2023-05
This place is awful. first off the owner answer the phone as if you were calling someone personal number no greeting. Didn't say hello thank you for calling SUBWAY RUDE ACCENT SO BAD YOU COULD BARELY MAKE OUT HIS WORDS BROKEN ENGLISH. GO GET ENROLLED IN A ENGLISH COURSE.
valeria arellano leon
2022-05
I really like the sandwiches here, they are so tasty and super fresh. Great environment and most important is always super clean.
Brad
2022-05
Good location, nice people, and a nice place to sit and eat. East park (Christoforo Columbo park) is right across the street too!For a subway branch this is one of the better ones in the city.
Erjon Metohu
2019-05
The staff are nice but way too slow. There were only two people in front of me and two staff and it took 15 minutes to get my wrap. Come on!
Angel Rivera
2021-05
This is my second time that i go to this location and the same employees did my order im going to be honest i worked for subway for 10 year this person doesn’t know how to wrap a sub or a wrap please teach your employees better
Varun Kudchadker
2022-05
Just like any other store in the franchise. Clean location. Unfortunately, The last time I ordered here, they left out the bacon from my chicken and bacon melt.
Ricardo Javier García Castillo
2022-05
They have good alternative if you are looking for something healthy and fresh. I like the food and the vibe, definitely going back.
George
2021-05
Was ok kind of slow for a subway but meaning busy wise anyways foods fresh never got sick worth the visit
Claudia Caceros
2021-05
The best subs ever, the restaurant is always clean. The staff profesional and friendly
John Taglieri
2021-05
Friendly staff, clean, quick service, and everything was fresh. Can't ask for more than that from a Subway.
jay 1988
2022-05
Usually good but sometimes mobile orders can be slow.
Ennie S
2021-05
When i used the fountain it filled my cup with little black particles, asked for a new cup and she took mine and only dumped what was in it and gave it to me again, disgusting
Angela Gerard
2019-05
Good food and good service, but only one worker was on shift during lunch.
Steven A Patrissi
2021-05
Had to tell them 3 times to make my order!!!! Still did not do it right!!!
lysander ning
2020-05
Closed at 7:45pm despite online saying 8:30pm and the sign on the door saying 9pm. Completely wasted my time driving here.
Stuffy
2020-05
Super long wait, and really slow also they dont have some ingredients for certain sandwiches
Antonio Dan
2020-05
I love their low carbs bread, Great tasty sandwich
Brittney L
2018-05
Love this locations the food is fresh and staff is attentive
Monday | 10 AM-7 PM |
---|---|
Tuesday | 9 AM-9 PM |
Wednesday | 9 AM-9:30 PM |
Thursday | 9 AM-9:30 PM |
Friday | 9 AM-9:30 PM |
Saturday | 9 AM-8 PM |
Sunday | 11 AM-8:30 PM |
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