Petco

Dan Montesinos

2023-10

I have a couple cats at home and went to the local Petco store to get their litter and food. My kid dragged me to the fish section and encounter what I consider substandard selling of fishes, each in an individual tiny plastic container cup, with nothing in it, most looked bored to death, or about to die from isolation. I will file a report to animal law enforcement, this is the saddest thing. I don’t think exotic animals should be sold at substandard conditions at pet stores, and I believe this practice needs to be banned.

Yvonne Rhodes

2024-01

I go for Vetco veterinarian services. Decent price for my dog vaccines. Beats going to any clinic with outrageous office visits costs. Just my opinion.

Timothy Keating

2024-05

Beware of the petco/vetco scam.petco will be happy to take your money for their vetco clinics but if you need a refund they will tell you vetco is a separate entity and give a useless 800 number.so much a 30 day refund policy . Do yourself a favor and go to a real vet service. P.S. they really should have a no star button for companies like this.🤣

Bill Prindle

2024-02

I dropped by without an appointment to see if I could get my dog Pooch’s nails trimmed. Paige, one of the groomers, was able to do the job. Pooch can be fidgety, but Paige seemed to have a magic touch with him and set right to work. He was calm during the trimming session and she not only cut the nails shorter but burnished them to make them smooth. The price was half what my vet charges and far better quality that the vet too. Paige did a beautiful job, Pooch was happy and so was I.

Chris Aleo

2023-05

Unfortunately this location is a bit of a mess. There doesn't seem to be a strong management presence and the product seems haphazardly located. When I asked for crickets, I was met with an immense attitude and then given about half and half of dead crickets. I asked to speak with a manager after getting nowhere with the associate and both her and another associate said "there was no manager in the store." I hope you have better luck than I did.

Ashley

2024-02

As a regular for my multiple fish tanks I find the staff very informative! They really care about the wellness of your fish and will tell you honestly what you should be doing.

Kaylin Roth

2023-12

I live between this location and the Burlington location but generally choose the Woburn one. The store is bigger and easier to navigate, has a better parking lot, their clearance section is always great to get items to donate to shelters, and the front end staff is friendly (shout out to Andre!).

Gerry Doyle

2024-04

checkout guy was very friendly and personable. and you had everything i needed. whole vibe of the store is friendly and helpful

Chiki

2023-11

If I could leave a half star I would but I have to leave a 1, Eric or whoever the animal manager that is there doesn’t care about selling animals or the well being of them, My friend wanted to hold a bearded dragon that has definitely been there for a long time because she was on the fence of buying them, So I went to find an associate and found The animal manager and he told me we cant hold it because they are short staffed even though there was 3 of them and no customers in the store. It makes no sense to me for trying to keep an animal for so long and not let us hold it or try to sell it.

Amanda Centeno

2023-05

Wow!!! I have spent a lot of time in petcos and this last shopping experience was nothing short of amazing! First I needed assistance getting something off a shelf and the manager helped me. She mentioned to petco peel and assisted me on accessing it on my phone. Then I was chatting with her about my cat puking non stop even after a vet cleared him. The cashier Phyllis gave me her own wisdom and suggested the limited ingredient food line rather than the sensitive stomach I’ve been buying. I decided to change my purchase and also was told about their 30 day return policy regardless of it was opened or not, I spent a good 25 min talking to these friendly, and knowledgeable ladies. Now to test the theory! Thank you!!!

Kathryn Garbuzinski

2024-02

My go-to pet store. The employees are always very friendly and the store is typically well-stacked. I'm very appreciative of all of the accident cleanup stations around the store and my dog is always excited to come here

Karen Socorelis

2023-05

My corgi was happy when I dropped him off and picked him up. He looked and smelled great! Great job on his nails too!

Debbie Sahrbeck

2023-11

Petco Woburn has the friendliest groomers. They all greet you with a hello and a smile and love to see the dogs as rhey arrive giving them lots of attention. They all show how important it is to make the dog feel special on arrival.My puppy can't wait to see his groomer, Kelsey. Kelsey is extremely meticulous in grooming him and it shows with her excellent skills. Its so comforting to know your dog is happy to see his groomer and doesn't get stressed out during his grooming session.

emmy labour

2021-05

Staff is friendly, they work around your schedule and do a great job with hair cuts ✂️very happy I found this place

Jillian Richard

2023-11

The instructor was so great at giving tips to try at home and very knowledgeable across the board. Definitely excited for the rest of my puppy’s training experience!

Josh Duran

2020-05

For some shrimp and fish with my son. Very helpful and knowledgeable aquatic staff. Let us know which fish shouldn't go together and which should.

Chris Kelble

2023-10

Three weeks ago I got some ghost shrimp and I acclimated them and then dumped them in my tank. As days went on I think something in the water from the shrimp bags that had Petco water in it didn’t mix well with my tank water as a weird film developed on top. Because of this I did a 50% water change. So whatever you do, do not dump Petco water in your tank…Well now two days ago my Betta had a little fungal infection and it wasn’t bothering him but I could see it growing on his tail fin… yesterday I go to Petco and tell the associate what’s going on. They gave me a bacterial fighting solution called Artemis’s Microbe Lift to put in the water and said to follow the directions. I put half a dose less than the directions said just to be safe. I then stepped away for 20 minutes to go eat dinner and then when I came back later my fish was dead… thanks Petco associate…

Monica Eisenberg

2022-05

I’ve been to this location twice, I ran into this petco to grab dry food for my cat (unaware that they closed at 8). I got there at 7:58 & I had one staff all up in my business saying he closed in a minute. Mind you I had just closed my own store, so this whole experience was funny & disappointing. The guy who rang me out didn’t look at me once. I get it’s annoying to have someone come in last minute but grow up, it’s retail. Here’s a pic of the time I was rung out, these people were UP MY REAR. it’s 8:00:45, relax.

Gina G

2024-04

Had what I needed but they need to open more registers and have staff smile more. Maybe start with a hello vs what's your phone number.

Courtney Thomas

2024-04

Great variety and love the scoop your own litter refills! Saves money!

Dan Conlon

2023-12

The employees were great, a lot of your prices are WAY more than I would pay online.

Robert Haas

2023-12

I had the 20% off. Petco discount Was told that program was ending soon. But I could resign up. Be grandfather, den, keep my 20% off. If I signed up by a certain date. I was given wrong information. By Petco employee. It was a month before I tried to sign up. I lost out. Petco's mistake, but nobody would help me either by phone or impression. I have done thousands of dollars worth of business in there. Before enjoying my Petco rewards I take most of my business Elsewhere, now too bad.

Aysha Ready

2023-08

Great experince! Just had to make a quick return of an item that was too big and ended up finding more than I was going to buy... Oops, what can I say, my 6 month old puppy is basically my child!

Amy B

2023-10

Beth is the best! She knows how nervous my Shelby girl is but is always excited to see Shelby and makes her feel comfortable. I hope Petco treats employee’s like her well so we always have someone to go to!

Dorothy Estabrook

2023-05

This store was neater and cleaner than other Petcos I have been to. In fact, the messiness of those other stores is the reason I haven't been back! This store was neat, clean and well organized. I went looking for a less expensive cat litter than what I have been using, (because $25 for a bag of litter is insane!) I found that. Was also looking to get guppies to feed to my turtles, they didn't have any but I will probably be back if this litter works as I hope!

Moya Alhayek

2023-12

the place smells so bad when you walk in, and there’s barely any lights. The customer service is terrible too.

Karen Gennari

2023-11

Rick in the fish department was extremely knowledgeable and helped me with my tank set up from start to finish! Great customer service!!

Michael Tiedemann

2017-05

This place has the best fish section I've seen outside a mom and pop store, was so impressed I had to take pictures to share with the forums I'm on

Claire Walthall

2023-05

Been going for 30 plus years. Always has what I need. Got my guineas pig here and he lived for 8 years. Got all my dog food here. Same people have been working there for many many years. I like it better than petsmart.

Dianne Spezzaferri

2020-05

Staff is really helpful, friendly and knowledgeable. They genuinely seem to love animals which makes them my kind of people. Priya and the gang give them a thumbs up 🐕😻👍🏿