3.8 (98)
51 Franklin St, Westfield, MA 01085
(413) 579-0014
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ana E “Anabella” Cruz Nazario
2021-05
Not many people but nice always costumes services thanks
Honeybear Cookie
2022-05
I went in to the Famiy Dollar in Westfield Ma a few days ago and I couldn't believe the condition of this store. No organization, boxes piled up in aisles, nothing was on shelves, random spills in the aisle. OSHA would have a field day as it's a hazardous environment. I noticed loitering and looked like drug deal in store. Nobody was there to help. Long lines at checkout and staff were miserable. But I can understand that. Either fix the store or close it because someone will get hurt in there
Mike Ike
2022-05
I came into looking for a tarp and some plastic totes, neither were in stock. It smelled like a dirty baby diaper and no one bothered to ask me if I needed any help finding anything, however the woman stocking was very concerned that someone was going to be mad about the door getting fixed... I couldn't believe how empty this place was, looked like it was ready to close down- I'll go up the Rd to dollar general in Southampton...this place MN reds a real Manager bad!!!
Jeremy Robert
2020-05
I am here almost on a daily basis and I enjoy being able to get just what I need to and occasionally I will find a conversation starter to bring home. This is a well lit store with a good mannered knowledgeable staff. Downside is staff is limited so stock is Sometimes sparse but they will definitely help.when they can.
Shawn Kelly
2023-05
Decent store to shop at. Prices are good. They seem well stocked up on items and staff are freindly .
Gary Wolfe
2019-05
I like shopping at Family Dollar for used he has some good products for a good value. The store can be a little cluttered sometimes and not as kept as it could be but I still enjoy shopping there. Not saying it's dirty or anything just could be better kept. Great place for Westfield though have quite a few things that you wouldn't realize they sell.
Misty Reyor
2018-05
The employees are pretty nice, but the store isn't. It's always cluttered with boxes of unopened product, while the shelves remain bare. The last 2 times I was there, it wasn't busy at all. There were at least 2 employees that I saw, and maybe 3 customers, myself being one of them, and no one stocking shelves. I miss the family dollar in easthampton, but when I just need a few things, it's obviously not a practical drive. At that point, I just go to Walmart.
Laurel Neathawk
2023-11
Great service ....great merchandise too
Fight4ever413
2023-05
It's a lot more open and more of a variety of all things. New store is a lot better than before.
T Papa
2022-05
So total nightmare. Store is unstocked filthy, cashier was I think high, Franklin St Westfield Ma...corporate needs to check this location out because it's disgusting.
Taylor M
2018-05
To be honest i wouldnt even give this store a full star.. This is the worst store ive ever been to. My 7 year old niece almost got ran down by an employee he didnt say excuse me nor did he apologise for almost knocking her down. Secondly the manager is extremely rude and wouldnt even acknowlage us.. This store is completely disorganized and dirty. I will never EVER EVERRRR shop here again!!
Stephanie W
2018-05
Nice staff but a little crowded and messy. You can find some really good deals sometimes though which makes it worth your while to wander.
Awilda Colombani
2020-05
This store is a total wreck i have never seen anything like it seriously understaffed i feel for the employees whom struggle to maintain and cant keep up usually they one or 2 people to keep up impossible
Tonia Williams
2023-05
Since Dollar Tree bought them the store is a lot cleaner! Brand new shelves and freezers. Still boxes blocking all the isles though.
Victoria DePrille
2021-05
Very clean store, had everything I was looking for and more, didn't know a dollar store could have so many great deals!
Margaret Ruby
2019-05
The prices are ok depending what u get,,but mostly good ,service is great on some days and fair on others,,sometimes wish there was more stuff,I my friend ralph,and chris
Lori Dearborn
2019-05
There are lots of cute unexpected things in here. Not everything is $1 if that's what you're expecting, but everything seems to be priced lower than if it were in another store.
Therese Allen
2018-05
Customer service is an absolute joke and apparently anyone is hirable, I’m sorry but if you can’t answer basic questions or transfer someone to a manager you shouldn’t be working there let alone answering phones 😔 the stores is always dirty smdh terrible!!!
David Dockery
2019-05
Nice place with friendly staff. It's a much better place with the new manager and staff.
Mark Simons
2019-05
Great place to walk around ,feel cozy and buy what you want good prices
Matt S.
2017-05
This is a good store, they have some great deals on products!
Ang Denno
2019-05
All the employees there are incredibly helpful helpfuland great personalities thank you!
Tom Cefaratti
2024-04
Needs to be cleaned
Denise Heatley
2022-05
Lots of empty shelves and clutter in the aisles made it hard to walk around.
Stephanie Nimchick
2018-05
Current employees are very nice, polite and helpful.
Anthony Flores
2018-05
I work here, the people are amazing and you get your daily laughs here
Juan Santiago
2022-05
Thanks very much for the recognition, was glad to have helped
Scott Machler
2018-05
Same old thing lots of people in line only one register open and two other employees doing other things and not running register.
Mark Czerniak Jr
2021-05
Could be cleaner but cleaner then theyve been and they generally have what you need.
Jennifer Lagacy
2018-05
I'm always at the dollar store my children love the store aswell
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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