4.2 (592)
122 Arsenal Yards Blvd, Watertown, MA 02472
(617) 923-1044
marshalls.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joe W
2023-09
Clean store, lots of variety, restroom has a good pedal to avoid hang usage. The line can get pretty long if you're attempting to check out.
Maxwell Krem
2023-05
We had a good experience shopping here. We found what we needed (men’s dress shirts) plus another item, overall satisfied with selection and prices. This is a clean-appearing, spacious store. Dressing room was clean, and the process was convenient. Lots of shopping carts. Parking is convenient as well.
Endrina D
2021-05
Great place to find almost everything you need when it comes to clothes. During Christmas you can find anything you need to be ready for the season. To be honest I couldn't walk all of it, but I'm definitely coming back! Everything looks more organized than Burlington, also they have they own brand "marshall", so you'll be able to find popular brands and also Marshall's
Zareth Nasser
2024-02
I asked for a new credit card because mine was expired and the employee run my credit and gave me an extention of credit. Which I did not approve, hurting my credit. Answer I got was I am sorry. They did not correct the transaction.
Tonya Pino
2024-01
I've already left long winded praise on TJMaxx. Marshall's is a sister company and just as good. Brand names for less (do they still have this slogan?) and they mean it.
Shawaz
2023-12
Really, really poor service from the manager here. But the cashiers and employees will go above and beyond to help you find what you need. Very impressed with the employees here, with the exception of the manager at 1:47PM on Sunday, November 5th, 2023. I won't be returning again, only due to the poor social skills of the manager.
VSW Podcast
2024-01
Miserable experience. First off store is trash stuff everywhere’s manager is a conceded narcissist named Jose. The customer service from Ardyelle was no better. Again terrible customer service expertise will never come back to this location. Try needham where there is class and people know how to treat others!!!
Autumn Dee
2024-04
I absolutely love this Marshall’s. Clean, nice staff, & MANY hidden gems. 😊
Mukiletschert25 Flo
2022-05
It's lovely shopping in Marshall 😃. Prices are very good for designer stuff.
RoadTrip NewEngland
2023-05
Good selection of mark downs, better selection for women. This location has a good deal of home goods, toys, etc you might not see at other locations. Parking is free at Arsenal Yards
Val Kogan
2024-01
Marshalls is a store for the most generally needed goods. This year Christmas shopping is different: there is no reall holiday SALE at all for whole store.
DORKUCHO TANIHU
2019-05
Marshalls is under rebuilding and it reopened in spring 2019 .this is what is going on with the ARSENAL MALL all the stores have been closed for the rebuilding .My next visit I will send pictures of how the Mall will look like.
Grace Fu
2023-11
Nice big store with free parking lots, always amazing prices.
Kay Loverde
2023-08
Not a bad selection. Not a lot of bright colors in Menswear.
M M
2024-02
NICE STAFF, CLEAN STORE, FOUND SOME THINGS…
Te Liu
2022-05
resembling a TJ Max but smaller, clean bright and inviting.
Timothy Bucciarelli
2023-05
Still a great place for those who love shopping. They've had inventory problems where the quality and availability dropped significantly but it seems to be getting a bit better. Especially great for inexpensive stuff for growing kids.
E P.
2023-05
It needs updating. When they fixed the mall they forgot about them. Nice stores around them though. It was ok experience shopping there. It needs a splash of new inside that store.
Laurie Singletary
2023-05
Okay selection. Didn't have the bath mat I wanted. They do have cute Easter items.
Siomara Montoya
2024-01
very bad attention from employees 😡
Lolita L
2024-03
Nice store and staff
Omar Abi Ghannam
2022-05
Best retail chain for brand-name clothing in best prices. Items are well organized, availability of almost all sizes. There is also section for kids and babies. They have return policy up to 30 days, you can exchange the product or even return it and get your money back. I highly recommend to visit any Marshalls store!
Ovadia Cohen
2023-05
Many brands with good cost.
Caasi
2022-05
My to-go place for guys stuff. Better than the Marshalls downtown and the TJ Maxx because they actually have my size. Great quality items at a discounted price. Please don't go here so I can buy my size
Arianna Pagan
2020-05
Save yourself the hassle and go across the street to Target. Employees are incompetent, and when you do get someone’s attention they then proceed to follow you around the store as if you’re going to steal something. Especially now that they are under construction they are especially snippy. Used to love this store but the service is abismal, the quality for what you pay is not worth it. Go to target, shoot, go to your neighbors garbage because that’s the real equivalent of this store.
Samantha Lovett
2018-05
Alerted customer service to a faulty dangerous product that could possibly cause rust poisoning and they did not care or notify management or corporate. They refused refund or store credit. I've alerted the better business bureau and will never ever shop at this department store again.
faustgirl
2020-05
Its Marshall's so it's always hit or miss. Sometimes I find great deals other times not so much. The whole mall is under construction and this Marshall's isnt the most organized but the staff is friendly and I usually walk away with something I wanted or needed.
Audry Gonzalez
2023-05
I like to go shopping at this place, good prices and I usually find what I'm looking for.
Elinor Beatrice
2019-05
I am usually not a complainer but felt i needed to say something. The cashier was very rude. She argued on giving me cash back on a gift card of $1.05.Who wants a balance of $1.05 on a card?I believe in Massachusetts the store is obligated to give you cash back if the balance is under $5. Not very good customer service. #badcustomerservicemarshalls
EastCoastConspiracy
2019-05
This Marshall's is not bad. I've been coming to the Arsenal Mall for a long time and this is really all that's left of it. However there's new construction for a complex with a giant foundation in fruition on the horizon. So be careful of the detours in the lot, driving and walking.
| Monday | 9:30 AM-9:30 PM |
|---|---|
| Tuesday | 9:30 AM-9:30 PM |
| Wednesday | 9:30 AM-9:30 PM |
| Thursday | 9:30 AM-9:30 PM |
| Friday | 9:30 AM-9:30 PM |
| Saturday | 9:30 AM-9:30 PM |
| Sunday | 10 AM-8 PM |
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