2.3 (38)
189 Watertown St, Watertown, MA 02472
(617) 332-5528
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Angela Ferara
2023-10
I was discharged from the hospital with few prescriptions, one of them for antibiotic; my husband went to pick up all my prescriptions , got home and few hours later we realized there is no AB. He went back, questioned the pharmacist and she said - “ oh, we do not have it!”. Unbelievable! How can they put people’s health at risk like that?? I understand that they do not have it but she should inform the patients and try to transfer the prescription somewhere else.Few weeks later the doctor called in with another medication- it took them more than 24 h to fill the prescription. I understand that they are understaffed but maybe they should consider closing this location so at least people would know to go somewhere else to get the medication that they need!
Alex Locke
2024-01
The pharmacists who work here are great, but the pharmacy is totally understaffed. CVS needs to prioritize a good customer experience over profits by hiring more pharmacy workers.
D. WIlson Ochoa
2023-10
Absolutely one of the worst locations in the CVS system. This morning I had a vaccine appointment at 10am and the pharmacy had been scheduled to open at 9am. A pharmacist didn't arrive until 10:20am, and by 10:35am there was a waiting crowd that was still waiting to be served while the pharmacist was struggling to get the computers to work. There was no apology from her on why she was an hour and 20 minutes late. I saw numerous persons leave without their medicine, and I had to leave without the vaccine. Thi is not the first time I've been treated badly there. Something should be done.
Frieda Bowerman
2023-09
Bar none the best experience I have ever had at a pharmacy. The pharmacist was patient as I asked questions about my medication, and she along with the tech worked together to quickly verify and fill my prescriptions so I could have the medication I needed to help my breathing prior to close. Kahsai and Elizabeth were both extremely professional not only to myself but those I saw in line before me. I appreciate their professionalism and it really made my day. I would recommend this pharmacy location!
S. He
2023-10
People have been waiting for over an hour to get vaccinated, then we were told they ran out of the covid vaccine. The staff does not even bother to notify people outside waiting in a long line, and just sit inside take their sweet time to chat.
Ella Galinovsky
2024-05
This cvs clean and spacious. It has most of what I need always, friendly staff
Tony Templa
2023-11
Wish I could leave 0 star ,but we can't!!! Crazy waiting time on vaccinations, even with appointments.. IF YOU ARE RECEIVING WIC !!!DONT GO THERE ,THEY WOULDN'T TAKE WIC AS A PAYNENT!! I guess only RICH people's shop there..
margaret murphysmith
2023-05
Just left the pharmacy after a horrible experience picking up an antibiotic for my teenager. Yang was at the pick up register, extremely rude and disrespectful asked me three times to spell the name and then told us there was no prescription but I had just called and confirmed on the phone. (yes, I did the CVS survey on my receipt) she was verbally offense to my differing abilities teen who was navigating the check out process with me. Ableism in it’s most pure form! She literally told her to hurry up (one person in line behind us) and threatened to not allow her/us to use our cvs discount card because the little machine was not working correctly. She then pushed a bag toward us and told us to bag our own purchase. The prescription was not even ready! We had to wait and then wait again because they did not flavor it as requested by the MD. Take a look at how professionally the med was mixed. Lovely little pieces of foil in the liquid! Unbelievable. Buyer beware.
C S
2023-07
This pharmacy has major staffing issues. The last 3 times I've been in, the pharmacy was either closed entirely or had no dropoff/consult service because only a single tech was working. This from a company with an 86.8 billion market cap? Inexcusable.
Negar R.
2023-05
Got a message at 9:05pm that my RX is ready for pickup. Dropped by in 10 minutes to pick it up to be told that the pharmacy is closed! Such a disregard for people’s time is not okay! If you can’t even manage to send proper communication through text why bother?!
Emily
2022-05
There is something wrong at this CVS. They do not pick up the phone. 20 minutes on hold is too long for a pharmacy call. There is clearly no communication and everyone seems miserable at every CVS I've ever been too so you know upper management sucks.
C Bro
2022-05
Minute clinic, was told when I got there that they take walk ins, and if you didn't have an appointment you just had to wait until there was an opening. There are 2 nurses, one was with a patient the other was not, asked me if I had an appointment, I sad no, they said we can't take you, even though nobody was there waiting.. I asked why if there was noone there, didn't answer me just said there is an urgent care down the road. I asked again, they both just turned around and shut their doors. If they had provided a reason, I wouldn't be upset. Very unprofessional.
Kayla Brady
2019-05
This has been my main pharmacy for years. Every one of the employees I have met there have been very friendly and helpful. The pharmacy staff are knowledgeable and can answer all your questions. Their minute clinic does get very busy during cold & flu season, but that's to be expected.
Kathy H
2019-05
I have used this pharmacy for the last 12 years. I moved and not so close now, but I still have all mine and my family prescriptions filled here. They are by far the best CVS I have worked with. The pharmacy staff is on point with any answers to your questions and always very polite and helpful.
Jesse Walters
2017-05
Worst pharmacy I have ever been to. dropped prescription over night, went back next morning and sat nearly an hour waiting for someone to fill it when i was the only customer. very disrespectful and incompetent managers and people in charge. they should work at the DMV the way they enjoy and go out of their way to make your experience as tedious and frustrating as possible. you are lucky to get a script filled here without a hitch and it is obvious they go out of their way to deny you your medication. this joke of a place should be shut down and put under investigation for incompetence and negligence...... I will NEVER give any cvs my money again because of the mongaloids behind the pharmacy counter.
Sam Schwarz
2022-05
I came in before my workout and I new I had to get something to drink. So I went with the Poland springs gallon water jug for my workout. The manager Krystina who rung me out was very nice and friendly. The other employee Karina was very nice too.
angela fezio
2021-05
The pharmacy takes forever to fill a prescription. They promised it would be ready after work, five hours after I called. It was not ready. The technician hung up the phone on me. Worst pharmacy ever.
Tom Frost
2021-05
I called over10 days ago to have a prescription filled, they said they would contact the doctor, NO ONE EVER CALLED OR SENT MESSAGES. I CALLED TODAY AND WAITED 15 MINUTES NO ANSWER, I CALLED BACK WAITED 20 MINUTES AND WHEN THEY PICKED UP THEY HUNG UP WITHOUT TALKING.TERRIBLE TERRIBLE STORE.
Cheryl Hovsepian
2019-05
I asked the worker lady for bathroom and the worker said you can’t use bathroom. I said look post “restroom “. Didn’t on only employee soEven I bought soda ... I shld go bathroomBig sighs
heaven don
2017-05
Horrible I dropped off my script at 1pm and its still not ready at 9:40 pm. I didnt receive an apology for being inconvenienced. All was said to me was " I wasnt here earlier"
D A
2019-05
My son picked up a loaded mouse trap in this store ..was on the bottom shelf of the toy isle .. (Real great spot for it)
Stefan Wolpert
2023-05
Rude pharmacy department. Would not let me purchase other items at the pharmacy while waiting.
Carol Walker
2019-05
I have used this CVS for years. It is well-stocked and the pharmacists have always been extremely helpful.
Brendon Camp
2023-05
Wendell was the nicest nurse I’ve ever had
Hillary
2022-05
Can never get a hold of the pharmacy for a prescription I need , switching pharmacies now
Monday | 8 AM-10 PM |
---|---|
Tuesday | 8 AM-10 PM |
Wednesday | 8 AM-10 PM |
Thursday | 8 AM-10 PM |
Friday | 8 AM-10 PM |
Saturday | 8 AM-10 PM |
Sunday | 8 AM-10 PM |
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