Staples

happylioneatsprey

2023-11

I visit this location frequently, and I have always been able to find what I am looking for. Beyond the standard office supplies, computers and other small, useful office appliances, and some furniture, too, their printing department and shipping station shine bright.Customers are able to return items that are shipped through UPS without having to go to a separate location. The printing department has multiple color copy machines that can also scan and a full array of printing services from posters, banners, and other merchandising items. I was able to get laminating and hole punching done on a project within a couple of hours for same-day pick-up.All of the sales attendants are friendly, able to point you in the right direction, and make every trip a success. This store is an excellent resource, and I'm happy to have it close by.

SeNS Boston

2024-03

I'm using Staples just for Amazon returns and UPS drop ops. Otherwise this store is terrible: unreasonable high prices, lazy and unprofessional stuff, bad variety of products. Do not buy ANYTHING in Staples: buying online can save you 50-150% !

Kenn Roberts

2023-05

I was absolutely in a tough spot because my client needed some last second changes to multiple documents right before a major meeting. I arrived at this Staples location from out of town in an Uber trusting that they could get it done. Not only did Carey S., the Print & Marketing Production Supervisor, save the day, the whole team stayed after closing long enough to complete the mission. The meeting was flawless the next day due in large part to the grace, professionalism and teamwork afforded me by this Staples team. Thank you so much!!

Alejandro He

2024-02

Very friendly service, plenty of parking, always able to find what I need.

Barbara Pasquarosa

2023-09

Had to return a dud amazon package today Went to Staples on Lexington St in Waltham Theirs an employee named Scott who help me carry in this 80lb package help me get the package back to it seller .. Thank you Scott for all your help !!!Love this Staples for return also the design of my husband new company slips!! Scott also helped me with that too…

Catherine White

2022-05

If you are ordering business cards with your own design you might want to go somewhere else. The machine is not reliably compatible with bright colors apparently. My cards were not the same color as the image I used for the background was supposed to be.This is odd because about three years ago I had business cards with the same image made at another Staples and the colors were as bright as in the original image. I was informed all Staples have the same machines. Maybe they have downgraded to cheaper machines. I will look for a smaller business that probably cares more about their customers, and will avoid using Staples.

Megan Cochran

2017-05

The Print & Marketing Services center was so helpful! I created my own wedding registry card by using a template in Microsoft word to add with our wedding invitations. When it was time to print I called the Waltham Staples store to help make sure I uploaded the file to send to the store for print correctly. The customer service Rep was so helpful walking me through step-by-step where to go online to place my order and get exactly what I needed. When I picked my order up in store an hour later a different customer service Rep assisted me in getting return label stickers designed and printed within a couple of minutes. Both employees were great to work with. They were very kind, professional, and most importantly they were incredibly helpful! They took the time to listen to what I needed and made sure they got it taken care of for me in a very quick and efficient manner. I will absolutely be coming back to this store for future printing and copying needs!

Diane Aldrich

2022-05

Ordered print services for a document that involved ONE PIECE OF PAPER. It was an unexpected need and we were in a rush, as we had a client waiting so we ordered rush service. We went into the store to pick it up and the clerk informed us that it wasn't going to be ready for another 3 hours. We asked if he could print it off as we had an urgent need. We couldn't believe the song and dance we got. It's understandable that other customers were ahead of us but we were standing in front of him (he was on his phone when we arrived) and he literally had to press one button to accommodate us. The Staples in Bellingham is way better, customer service is far friendlier.

Geri Morrissey

2017-05

01/29/2017So disappointed in this customer service at the printing area. The sales person was not friendly or helpful. I'm not computer savvy asked how to print a document off my phone, she pointed in the direction of the printer. Great how hard would that be. That was it no other customers at her area for the 25 minutes I was there. Finally after not getting anything to print asked again for help reluctantly she finally came over. She then said, I would have to go into my email to print this document pointered to the computers and walked away. Starting to get an attitude as she has, asked her again politely for help especially at .30 a minute. Still didn't get my document printed. Left disappointed and frustrated and out $3.50 and my time. Hope she has a better day!!!!!Great Customer Service NOT!!!!!!Didn't want to give this even a one star..

Iron Mary Cash

2016-05

The attitudes of the copy staff stink! It's like they are doing you a favor to even acknowledge you. There is one woman - heavy set - younger - who works the day shift - the worst of the offenders! She once tried to have me enter my shipping information into their computer - her job - not mine. When I told her I didn't have my glasses and couldn't see to type she rolled her eyes, and huffed. She then said I would have to wait for someone else - when I asked why (and mentioned that I was in a hurry) she informed me that she was in a hurry as well - a hurry to go home!She remembered me the next time I came in - she wouldn't look me in the eye - and refused to help with an order (that I needed the same day) even though I offered to pay some sort of rush fee.She pointed me to the self-serve and walked away.I called over the manager - he gave me lip service when I complained and I did not see him speak to her the whole time I was doing my job myself.Another night - I just went straight to the self-service area - only to over hear two other of the copy staff talking about how good they denied people that day who needed rush service. They were taking humor in their reaction when they were rude.Needless to say I don't do any more copy work there - there is a FEDEX/Kinkos just up the road.

Harmik Avedian

2023-08

They are great for small biz, sometime we have to wait in line for printing large stuf but in general good store

Matt Cook

2020-05

Great selection of supplies and also easy to find. Good prices on most things (pens in particular are quite expensive, but it is what it is). Cashier was friendly. What you would expect at a Staples, which for me has always been enjoyable.

Ken Busch

2018-05

The router died. I did some research, went to this Staples hoping to replace it with one of the highly reviewed ones I had read about. No luck. Every router there was from the same manufacturer -- whom no one seems to recommend anymore.The staff was friendly enough. If I hadn't wasted my time by making a trip to this store, I'd certainly have more positive to say about them.

Heidi Faith

2014-05

I had a large-scale, custom copying job I needed done and the Copy Center team at this Staples location did a fantastic job. The finished product looks polished, and they even helped me ship it across the country. I will definitely be coming back here for any complicated printing or copying jobs.

Chris Fulton

2021-05

Went into store on a Sunday and virtually every price tag was wrong. Some were wrong from sales the ended the previous day but many had been invalid since October. Register rejected my credit card 4 times before finally accepting it. Abysmal retail location.

Alexandra Boeri

2020-05

Their print department was incredibly disrespectful and rude. I called in advance to confirm if they could bind a 9x12 book, which they said they could. After the print supervisor Jose cut the pages he told me they could not fully bind 9x12. Since they already cut the pages I couldn't take it anywhere else. When I questioned Jose he raised his voice to me and accused me of lying and that I knew they couldn't bind 9x12 to begin with. They were completely incapable of binding. The book had to be rebound 4 times before all pages were bound together. When I did a final check to see if all pages had been properly bound I found that they had ripped certain pages. Every time their print department touched my project they made it worse. Do yourself a favor and go somewhere else. Their print department is inept.

Possibly Human

2020-05

If I could give this place 0 stars I would. Watch out for Staples. They are into bait and switch. They had a 99.99 price taped to the side of the printer from a certain date period including today so I thought it was on sale. They tried to tell me it was the demo price. So I said well can I have the demo one than and they said it wasn't for sale yet. I said well clearly it must be because it's included in the time frame. The tag also didn't say demo price on it. He tried to argue it was on the side and not a front-facing tag. I said clearly when you walk down the isle the tag is large and on the side and you see it as you pass by. He then said let's play a game of devil's advocate. I said sure. His argument was extremely flawed. I said sure that argument would work if the price wasn't stuck directly on the item. It's a good thing I know how to look up consumer laws. If this ever happens to you stick to your guns and pull up the official consumer laws. Baiting and switching is wrong and illegal in Massachusetts. If not for the money do it for the principal. Don't let these scam artists get away with it.

scott williams

2024-05

friendly staff, know what they are doing

holly “Holly” binczewski

2018-05

Customer service during the day at the print center was great, I'm very happy that I went back during the day, as the price to print the same poster- same request - same size was 50% cheaper. I appreciate the lovely young lady who was not trying to make the most expensive poster possible- 15.50 per poster - laminated after coupon was a huge difference (and the reason I printed) compared to 31.00 per poster- not sure where the difference came in but i did notice the first quote included an extra charge for having them ready in an hour when I made it very clear they would be picked up the next evening and "no rush was needed". I appreciate honesty and next time will do my research BEFORE asking for a price. Consistency gains trust.

Jason Lichty

2022-05

Amurah at the printing center is fantastic! She was enthusiastic and worked really hard with the details of my order. As an artist, I really appreciate someone who cares about the quality of print color and accuracy. Thank you Amurah job well done.

Jill Stewart

2019-05

The sales help at the Waltham store is the most helpful of any of the Staples store. A fellow Rami waited on me and I could not believe how kind and respectful he was. I have been a Staples customer for years and I am ever so thankful I selected this one today.

Joe DePietro

2015-05

Calling the store for 2 hours and there is still no answer, how can that happen?When I finally got someone they transferred my call to dial tone, had to call back again and of course still no answer.I will never go there again, sorry I did in the first place.Dropped off something to be copied and it takes 24 hours? ,Can they be that busy, when I walked in there were not to many customers and no one working behind the counter so how busy can they be?

Gary Ainsworth

2018-05

Clueless staff let the line form to 6 people deep while manager was attempting to help customer. Finally after 5-10 minutes of no one being checked out, another cashier showed up.

Andrea Fabre

2020-05

Talked to Jose (Print & Marketing Supervisor) last night and today. Extremely close minded person with not willingness to help at all. I needed to make a couple of holes on a booklet (4x8cm) I made as a Christmas gift. I do not have a hole puncher and since I was in the stores nearby, I went in to see if they could help me with that. He said the price is the same as any binding, even if no material was going to be used, hole punching was hard enough service to charge the 2 holes on the 4cm side as a full 4A binding job. He said that if I was not happy with his rules, I could go buy my own hole puncher. I know at some point I will buy one, but that is not an appropriate answer for this situation. In general, horribly rude service.

Bobby Dazzler

2023-09

Just went drop an Amazon large box return and the staff were great

Free Ralo

2020-05

Why have a sale on office chairs if the popular models are not in stock here? I’ve always bought my chairs at Staples but it seems I can no longer do so. Bummer!

dave j

2023-10

fast friendly personable service from associate thanks!

Michelle Hodder

2018-05

Had everything I needed for my son's school supplies list! 15 cent folders and 50 cent notebooks makes me put money towards other things to prepare him for the upcoming academic year!

Elise Ford

2018-05

very helpful customer service, more suited to mailing, copying, poster making, etc, only ONE person on tech support, but since I was willing to wait, everything was great.

M Mizeracki

2022-05

Store staff manipulates sales price tags while charging higher amounts at the register. When confronted the manager laughed refusing to adjust the charge.