Dawson's Hardware

Chris Erickson

2024-04

Will always try Dawsons first before any big box store. Team is knowledgeable and helpful and they have a ton of items!

stephane bellande

2022-05

I called the store and spoke with Aldo. I needed a snow blower and they were sold out everywhere. Aldo had the last one. I was able to place the order and he help me with the delivery. The great thing was they did not deliver to my address. He stay after the store closed to help me. He was very helpful and answered all my questions concerning my the snow blower. He was prompt, and very responsive. I would recommend him and his store. Thank you for the great customer service.

Tyler Hendrickson

2023-06

Horrible. Ordered something online got the email confirm for pick up and went in. Told it was being assembled. Waited an hour asked how long and they hadn’t started. “Chick” (didn’t catch his name) was extremely rude and provided no empathyGo elsewhere this place is nothing special.

Claudette Yutkins

2023-05

Great store with everything you need. They just expanded to add even more items. Store is organized, clean, and staff is always helpful.Zak and the fellow who wears a winter hat was very helpful yesterday when I needed help with a project. Too bad the owner of the parking lot can’t fix the parking lot hot top, paint new lines and keep up the parking lot island landscaping. The parking lot lights don’t work and need painting. The sign entering the shopping area is over grown with weeds and needs painting. I am grateful to the store owners who are still here serving the needs of the community, I just wish the owner of the property was a dedicated to the towns people as the shop owners are.

Christian Schoenberg

2022-05

Nice to have this small place nearby - I really want to like them, but NONE of their employees wear masks. Frankly boggles the mind. I’ll stick to Home Depot (as much as I despise them).Ridiculous response - your employees are literally coming with 1 foot of customers asking if they can help. Not a great way to protect your neighborhood as a local business.

Bonnie Ford

2022-05

My husband went to this store to get furnace filters we had a $5card that came in the mail. We were 2 cents short so he got a nail file. The person would not honor the card because of 2 cents my husband offered to give the 2 cents and he still refused than he told my husband it was worth 2 cents for him not to come back to his store. There is no customer service or manners at this store. We will tell everyone we know how badly my husband was treated and never go there again. Rude people bad policy

Dennis Robitaille

2020-05

Visited the store on 4/17/20. Asked a clerk for the location of an item. He gave me the isle number, but I couldn't find the item. I asked another clerk and he gave me the same isle number. Was disappointed that the clerks did not come over to assist me. I contacted the owner via email later that day and expressed my frustration. He said normally the clerks would assist in finding the item, but because of the virus issue he instructed them not to accompany customers. The owner apologized for the inconvenience (but it really wasn't his fault or the clerks). The next day the owner personally delivered the item to my home and it wasn't even a big ticket item ($12). He also informed me that I could order anything on-line with free shipping. My faith in shopping locally was restored.

Joanna Rozen

2019-05

Great prices and awesome service. The employee who helped me was immediately invested in helping me find the right section, understand my options, and taught me how to use all the buttons or replace blades on the string trimmer. He even carried out some larger items to my car. When one item was tough to fit in the car, he mentioned he could drop it off as I lived nearby.

J. Froio

2021-05

Great to have them back in business. Staff is knowledgeable and friendly. I use the nuts and bolts aisle heavily. Its so great to have them nearby and I shop there any time I can, rather than Home Depot or Lowes.

Dan Cook

2020-05

Unfortunately this five star family business has closed. Many thanks go to the fabulous staff of friendly, knowledgeable folks who worked there. We hope you all find good homes down the road.A sad day for your loyal customers, now doomed to wander the parking lot of Home Depot/Lowes begging for assistance.Rest in peace, Dawson's, Rest in peace.

Victor Olmstead (Vixtor)

2024-04

They saved 6 brackets for me.

Frank Cotton

2020-05

Having a hardware store in Topsfield is fantastic. Dawson's is my go to place for pretty much anything, from Benjamin Moore paints to organic hands soap, and everything in between. If you haven't been to Dawson's lately... What are you waiting for?

Holly Lee

2020-05

Always had a decent amount of items, small, knowledgeable staff. Unfortunately they have closed at the time of this review. They have been replaced by another hardware store but I haven't been there yet.

Gary Bergmann

2018-05

Dawson's is the reason I don't need to shop at the Big Box hardware stores. Great selection and incredibly knowledgeable service. Jack and his team are the best!

Elizabeth DeLana

2021-05

This is the best hardware store around. Very helpful. Knowledgeable about many areas. Be sure to ask for Riley he will take very good care of you. Thank you Dawson's.

Jeanne Schmeichel

2019-05

Great customer service. Even if you don't think they carry it, they do. Need a key made? Hour plus at box store, 5 minutes at dawsons. Love this place and the employees

Richard Bickerton

2021-05

This is my local hardware store. They have a good selection, knowledgeable staff and excellent service. I usually try them first for the items they carry.

James Mitchell

2014-05

Friendly service, surprising selection, always seem to have what I need for simple projects around the house, and better than a long trip out to the big box stores.

Kris Klein

2019-05

Friendly knowledgeable staff... No problems with parking... Great selection on a very wide variety of products and brands

Joseph Kelley

2021-05

Great having this place so close to home. They stock an impressive amount of useful things in such a small footprint.

Ken Stowe

2017-05

Have most things that you will need. Very friendly and helpful staff. Often saves me a trip to the big stores.

John Reidy

2021-05

Great place for hardware needs, and closer than the big box stores. Always has what I need.

Banafsheh Ehtemam

2020-05

Got everything I wanted. Owner is wonderful and staff , professional, helped me carrying items in my car.Thank you

Steve Lubinski

2021-05

I ordered a new Weber Grill online and they assembled and delivered it for me at no extra cost.

Bouziane Benabed

2023-05

Great store and very helpful staff.

Law Tem

2022-05

A great local hardware store with knowledgeable and friendly staff.

James Borek

2019-05

JACK is the best so is Shemp, Great downtown store, should have been mine, but Jack's ok

J Igres

2021-05

Had just what I was looking for, well stocked friendly staff. Buy Local!!!

Jorge Castaneda

2019-05

Amazing Prices, Run by a great staff and Great Owners! Will definetly return in the future :)

Jeffrey Schutzman

2019-05

This is the go to place for hardware or help fixing something. Anything they don't have they will get for you.