Walgreens

Robert Newell

2023-12

I just want to say I never had a better experience than when I met Rose at Walgreens at 413 Washington st. Stoughton this is the first time i’ve ever wrote in a review on anything. After two days of Trying to switch my pharmacy from CVS to Walgreens. I dealt with it for two days with no resolution. Rose, resolved the problem within five minutes, which I had spent hours waiting on hold trying to talk to somebody. I personally went down there, and it still wasn’t resolved until I talked to Rose, although Rose a young woman, she thinks like people did in the old days of doing their job and I hope Walgreens realizes this, and commends her on the job she does. I know one thing she could work any company and rise to the top. Good luck Rose and keep doing what you’re doing. You got a great life ahead of you. Thank you again.

Jessica Schneider

2023-10

I had really nice service today. I also got my covid test down through drive through. It went by so smoothly. I had to book it 2 days in advance.The store is really clean store.

Mary H

2023-05

Pharmacists is great but it should not take almost an hour wait on the phone to get an answer to 1 question. Walgreens is seriously slacking with their staffing. Will have to consider switching pharmacies.****UPDATE**** just waited 57 minutes on hold and was hung up on/never spoke to anyone. Do better, we all have jobs and things we would rather be doing.

Mariarosa Imberti

2023-07

Was transferred to Walgreen's when Rite Aid closed years ago- not at all happy with the change. Trying to reach the pharmacy by phone is almost impossible, I have been on hold for almost 1hour 3X on the same day recently, and each time when my turn finally came there was a click and the line went to dial tone.

Elizabeth Kautsire

2023-05

Staff at the pharmacy is so rude. My daughter’s tamiflu was out of stock. I called and asked the pharmacy if they can tell me which Walgreens nearby has it in stock and the woman who answered the phone told me I have to call around to nearby pharmacies looking for it. I then asked her if she can look that up for me and she literally told me she was backed up and too busy to do that. Incredibly rude customer service. I don’t understand why helping me find my daughters medication was not a valuable use of her time. I did end up having to call around and the staff at the canton location was much more polite and willing to help me find my daughter’s medication. Let’s also keep in mind that this is a medication that needs to be started as soon as possible after symptom onset. It’s not like I had a false sense of urgency.On a second instance I sat on hold for over an hour with no one answering. I called 15 mins before they close. (I didn’t know they close early on Saturdays.) I would bet anything by the time I gave up and hung up there were no calls ahead of me and they were just choosing not to answer because it was near their closing time. When I’m usually on hold with them it tells me how many callers are ahead of me and this time as I sat on hold for an hour and I never heard that recording. Just unbelievably bad service. Once the cvs across the street is done being renovated I will transfer my prescriptions there.

Kathy Hammer

2021-05

Almost every single time I go to the drive through pharmacy, no matter what time of day, or what day of the week, there's a long line of cars and it takes on average, 10 minutes per customer. So if I'm car number three in line, I'm guaranteed to be there half an hour. They allegedly have two pick-up lanes but the last time I decided to be cute and use Lane number two, somebody had stolen the delivery cylinder. Of course they didn't tell me this until there were an additional 2 card backed up in the first lane, and I wasn't about to get back in line at that point.

Rachel Antonino

2023-10

Great experience transferring a script here. Staff is always so helpful. Rose helped me get everything sorted! :)

Riderheart14

2019-05

I have one simple question to ask over the phone: how to leave this pharmacy for another? Have been on hold for 41 minutes and counting.The last two times I have tried to pick up my prescriptions here, this Walgreens has misplaced my doctor's orders and made me wait an unreasonable amount of time. (Most recently, half an hour; before that, as many days as it took me to call my doctor and confirm that my inhaler had in fact been prescribed.)

Seb A

2019-05

Used to be a great pharmacy. Now I consistently wait forever for prescriptions. Today it took me 50 minutes waiting to find out they didn’t fill my prescription because my medical plan changed and it will take another hour. No courtesy call, just bad service. Going back to CVS.

Kendel Hall

2019-05

I went to Walgreens yesterday to transfer a prescription as I am new resident to the area. The pharmacist took down my information and asked when I’d like to pick up my prescription and I asked for today, being Friday, as I need my prescription by Sunday. I should have know as the pharmacist did not speak to me at the counter, rather she sat behind her computer and I had to repeat my information multiple times. I called after work today and was on hold for over an hour to find out they never even called my old pharmacy and was told it was not done because the pharmacy was “slammed” and would call now. I informed the person who answered the phone that my old pharmacy was closed after 6 and on the weekends. I told him to cancel my request so now I have to wait for my prescription until Monday when my old pharmacy opens. I’d rather drive a half hour to my old pharmacy than deal with the terrible customer service I experienced at this Walgreens.

CG

2019-05

This store seems small & out-dated compared to other Walgreens. Not the friendliest store if you are shopping with coupons & an older gentleman that seemed to be a manager is there! Also it’s a pretty location. I was there around 8:30pm checking out. Had some problems with some points not posting on my transaction & the manager was not helpeful when the cashier called to help! He was too busy hauling around a cart around the store at a very slow place almost looked he was just there killing time. Cashier was a sweetheart though, too bad management was a fail to him when he asked for help. I left anyhow & got my problem with points taken care of right away near my home immediately! I don’t think being on the floor prancing around killing time is as important as taking care of your customer’s needs & addressing cashier’s concerns! Line was soooo long & the manager instead of checking people out at the 2nd register just told the cashier to hurry up with m transaction right in front of me! I will never give this store my business again! What do 2nd registers or the register at photo center exist for if no other employee steps up to help when it gets busy? Gave this store 2 stars based on the manager’s awful customer service on the night of 6/25/18 around 8:45pm! Cashier was very helpful & truly showed concern for my issue however. Management needs to step up at this location & there should be more help available during busy times!

Sandi Beach

2022-05

This evening I had to set up a Covid testing appointment at Walgreens (online). I was having trouble with setting it up (probably due to my fever), so I spoke to a Pharmacist named Melissa. She was Soooo helpful!!!! She told me that everyone who called, was calling for the same reason was having the same problem as me. She walked me through it, she found the problem, not me. Kudos to you Melissa. I couldn't have done it without you! Many Thanks in Advance!

H J

2019-05

Customer for close to 20 years, visiting location in Stoughton, MA (05755) at least once a month to pickup my wife's and my medication, getting flue shots etc. For last six plus months I was experiencing horrible service at Drive Thru window picking up medications. Waiting for 15-20 minutes behind other car becomes normal, I'm not sure what could cause such a huge delay to process Rx pickup unless insurance and similar issues are being taken care of at Drive Thru window.. If this is the case, I strongly believe those kind of problems should be discussed with customers in question inside of your pharmacy without holding pickup line. I can not consider "ready for pickup" phrase seriously if I need to wait 20-40 minutes depending how many cars are in front of me.. I would never bother to write this letter if that has occurred ones or or twice, I understand there my be staff shortage or other reasons. It became "normal" by my estimate and its getting worst. I can tell existing management is not capable running Walgreens at 413 Washington St in Stoughton, Massachusetts. I hope for quick change, otherwise will have no choice but switch to CVS across the street, I can rarely see more than one car at their Drive Thru window.

Chuck Foscaldi

2019-05

Worst Pharmacy EVER. I wish I could give it a Minus Stars but it won't let me. I will be without 3 of my Medications that are waiting inside the Pharmacy because of power outage. Called & was told that I couldn't get any from the Canton Store. I really need these Medicines, I told them that hopefully I will make it till tomorrow without me getting really sick & was told nothing they can do. Thank You Very Much For Nothing.

Lauren Baez

2021-05

If I could give negative stars I would.Slowest drive thru line ever!! Rudest pharmacist too. Rolled her eyes and raised her voice at me when SHE got the name wrong when she was looking up my script. I Absolutely hate coming here.

Ashley M

2018-05

This store is by far my favorite store. When i walk in and see familiar faces, that's what makes me feel comfortable. Recently, ive noticed a bunch of new employees, eager to work and on top of their game as far as what they learned when hired, i appricate that they want to learn but i enjoy the employees that have been there forever, they are friendly, happy and they understand that i dont need to be asked a million questions. I was there a week ago and was asked 2 times in different isles (by new employees) if i needed anything, it seemed overwhelming. I go to this location at least 3 times a week. Its a shame its not 24 hours anymore. As a mother of 3 under 6, my husband and i relied on this location. Too bad its all corporate now. Im giving 5 stars because i know and appricate the employee's that have been there for years.

Katie Rose

2021-05

Longest wait in line, both in drive thru and in store. staff who don’t seem to have ability to multitask or move quickly. 20 min in line for only 2 customers to get there rx is ridiculous.

Mike Pap

2021-05

Dont try to call the pharmacy no one answers waited on hold for 30 minutes. No wonder they can't compete with CVS. Stick with CVS absolutely horrible pharmacists. So not just the insurance companies making decisions about your health now the pharmacists think they are doctors.

Joseph Shaughnessy

2022-05

I had an appointment for the Flu shot at 4:15 and finally got the shor at 4:50. Why bother making an appointment if the make you wait that long.

Nicholas McDonough

2023-05

Not sure if the workers do not like working here or what. Overworked under paid maybe?? Always a line in drive through maybe fix the second window!

Martin Cohne

2019-05

Sat 11/10/18 . Drove 9 miles to pick up rx. Store closed. Would have been nice to post this on website. Couldn't have moved rx ready for pickup to another store?

Kristina J. Milonas

2020-05

8pm on 5/24 young man working cashier was very helpful and patient with my purchase, great customer service & much appreciated. Thank you!

Ashley Boyle

2021-05

This pharmacy is absolutely the worst. All the technicians are incredibly rude and I absolutely hate coming here.

Antonio Barton

2020-05

Horrible experience everytime I go. Nobody knows anything. They are rude and very unprofessional. Would not recommend. Switching to cvs

Anneke Tabachnikoff

2023-05

Have tried to speak to someone on the phone all day. Does anyone work there or are they out of business ? DISGUSTED.

Relentless MC

2020-05

🤬on hold for 47mins with the pharmacy. Transferring to CVS asap!

Robbie Rego

2022-05

Cashier mike was very helpful and polite to every customer.

Shane Mcneill

2021-05

Absolute worst experience with pharmacy. Very rude and not helpful at all!

Logan Saltzberg

2019-05

People suck & so do places, grab some weed and go watch tv by yourselfYou're welcome

Kelsey Owens

2018-05

everyone is kind and helpful