Family Dollar

3.7 (106)

665 Liberty St, Springfield, MA 01104
(413) 504-1495
familydollar.com

Claimed
Dollar store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Dee Herold

2024-01

I had been having a really bad day yesterday and I woke up today saying that it was gonna be a better day. Shall I mostly dawn down to the Family Dollar over here and me not having much money, II had to get my little kitten that I just got a couple days ago a litter box. Some food and I want to get a matoid. Well, I wasn't dollars, something short and the manager. I believe he was a manager just now. It happened. The kindness out of his heart, I told him i'd be back for the food because they didn't have a quick enough and you turned around and told me to go ahead and have a very good day, and just that alone made me feel like today was gonna be the best day ever cause someone actually. Was good to me. I've been having it so rough this past few days and everything's been going wrong and for me not to be a honey, even get my cat. A litter box and food cause I'm kind of hurting for money. I had fourteen dollars and this Gentlemen, kindly went ahead and made sure that I didn't go without capital. So he just really made my day, I just wanted to give AAA rating which was totally all 5 stars, and a review cause that man was very sweet and I believe I'm gonna have a better day today. Thank you family dollar for hiring such great employees

sleeepy bae

2022-05

This store is decent, the only problem for me is that there is never any shopping carts and barely enough shopping baskets to carry your groceries with. I have to carry around two baskets full of groceries because there are no shopping carts and it was way too heavy. I also had to wait for a basket because there are not enough. I have never seen a store that literally only has one or two shopping carts that are always taken and a few shopping baskets. It makes my shopping very difficult and I could not get everything I wanted because I could not carry it all. Hopefully they can fix this because it's really inconvenient and makes shopping more difficult than it needs to be, especially for people with disabilities.

Leslie Judith Melendez-Diaz (Leeleechanlee)

2019-05

Some of the staff is nice. Very few actually. This rude lady acted mad sarcastic and made a show, towards my sister, just because she was trying to look at something near the cash register. Block the whole area there if u don't want people there. Saves any of you from being petty. Take a suggestion. I was tired from 3rd shift, I defended my sister a bit upset, does not give the cashier lady the right to act sarcastic and throw my items out of the basket with an attitude. Mostly everyone treats the customers like thiefs. They treated my mom awful. The customer service there sucks. At my job, I keep my cool, even when our patients literately throw us bottles of urine. Work on ur attitude and pardon my tired outburst. Ur supposed to ignore that and keep it moving.

Mike K

2021-05

Poor customer service. Associates walk around the store and look at the line while one waits for someone to show them how to use the cash register. Better of going outside of Springfield if you want decent service.

J W

2023-05

The manager, Sori, is a great guy. His staff respects and listens to him, as he does in return . Keep this man

Shayna Marie

2017-05

Brought my e.s.a dog in with me asked nicely not to pet dog is in work at all time they began to rudely talk in Spanish which i understand perfectly fine. Cashier use alot profanity.

STREET APPROVED

2021-05

Was a good place till i was asked if i needed help told them no im just browsing around an was followed around the store felt uncomfortable an the manager was disrespectful

M. DelLaKream

2022-05

This the raggedyest store ever...they don't answer the phone the shelves are always empty..they don't give out change or cash back

Aristotle Jones

2017-05

Very inconsistent with the service. Good prices but staff isn't friendly and usually long lines. Staff is very unprofessional as well.

Joshua

2022-05

Everything is a mess.Workers sitting down not attending any customers. And when you ask them for something, they give you bad attitude and sarcasm. Smh

Aristotle Jones

2019-05

Absolutely the worst. If you want to feel like you are bothering the employees shopping, make a trip to this Family Dollar. 👎👎👎😤

Eddie Carrasquillo

2018-05

Good place clean

Whoda_ G

2019-05

The store manager at liberty st has a big attitude and doesn't know how to communicate with customers.

Marimer Merced

2021-05

The cashier is so rude! Awful customer service. They don't know how to treat people.

Wilfredo “Wil” Rivera

2021-05

Love this family dollar over others. Staff are pleasant and helpful

Tanya Mattern

2021-05

Associate NOT WEARING MASK CUSTOMER NOT WEARING MASK RUDE CSR WALKED OUT WOULD HAVE PURCHASED OVER 100 WORTH MERCHANDISE HORRIBLE EXPERIENCE!!!!0 rating if I could never shop there again

Irankunda Roza

2018-05

They don't always have what your looking for, other then that their good

Joshua Langlois

2021-05

It's fine, just like every other Family Dollar....nothing to write home about.

Roberta Lamica

2022-05

Not very much of a variety, but there's a variety of clothes.

E77 and the winner Velasquez

2019-05

It's has the simple stuff I want it to be more creative

Jeffrey Ponder

2018-05

Prices are decent. Not the best Family Dollar around.

Eric Scott

2021-05

I like family dollar they everything you need so try it you might like it

Sheila Manolarakis

2021-05

Well stocked plenty of staff.

Virgen Martinez

2021-05

Lot of shelf empty and detergents all over the store

sheila cincone

2017-05

It's ok not to clean and kinda messy

Jennifer Martinez

2018-05

Good store but staff unprofessional

emily nazario

2017-05

Its very messy and to little to move a cart around

Joanne Dittbenner

2019-05

Great store very pleased

Arnita Norris

2018-05

Great bargains great customer service

Sonia Gonzalez

2018-05

They were very friendly

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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