4 (159)
247 Hancock St, Springfield, MA 01109
(413) 264-4251
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Melyblaze Gardens
2024-03
Great customer service, however check your receipts when using coupons because for some reason this location coupons do not always work. Even if it’s advertised in store their computers do not recognize it. For example the swifter wet mop refills coupon ($2 off) did not load yesterday and the manager could not figure out why even though they advertised it in store and online.
The Illusive Man
2019-05
Family Dollars are an appreciated addition to the community. They have a wide and affordable selection of most things people really need on an everyday basis. The staff is rather attentive to their tasks and the inventory is often well stocked and shelved. The store is tech savvy and allows for pay using cards and your phone. Would be nice if they added a self check out, and stocked more organic food options.
Daniele L
2024-04
Update to 2nd review:The outside parking lot has seen much improvement since my last review.(I couldn’t believe the dirty diapers)The staff is great, the inside is always clean and prices are competitive.My stars go up again.PLEASE, summer is coming, don’t let the parking lot trash overflow.____________________________________________________________________________________Update to 1st review:OMG how things have changed here in the hood.I've never seen so much trash at any business in all my life. Every single garbage can seriously overflowing, SO much garbage/trash all over the parking lot and gathered along the curbs and the fence, stuck inside ALL the shrubs and all over the grass..WHAT THE HECK HAPPENED HERE???Down to 2 stars instead of ZERO, from 5 because the staff is so friendly and helpful.___________________________________I went in here last night, my third visit since opening a couple days ago. It’s very new so it’s still very clean and organized.They have recorded voice that comes over the intercom inside and out, saying that everything is being recorded and is on video, that’s great because it’s a high crime neighborhood, and you can hear it loud and clear from the parking lot. Hopefully it won’t turn into a Meeting place for local dealings.I hope the cameras extend a little further backwards in the parking lot, the police are always asking anyone in the neighborhood with cameras to register to help deter crime.The cashier I had last night was a Hispanic girl, great attitude, very cheerful and friendly. We actually laughed about stuff, unlike some of the other places you go where they don’t even smile.Because it’s located in my neighborhood, it’ll become a frequent quick stop-to-shop place for me, so long is it doesn’t turn ghetto.
Charles R.S.
2023-12
Some employees don't have the education to handle costumers . I don't recommend this family dollar for kind and respectful people.
Eugene Thurston
2023-05
I come here quite often I usually can find everything that I'm looking for. And the staff is very helpful when asking for products that they may have they will help you find it.
Bonnie Hannah
2021-05
No carriage and I went to do a large grocery shop but turned around and left. Your loss of business because of no carriage available. Not the first time this has happened as well.
Diana C
2021-05
The parking lot is filled with glass, the aisles not stocked but plenty of help standing around. 2 girls behind register talking to some guy hanging around took cashier 3 minutes too notice me handing her money!!!
Athenia Ward
2018-05
Best one I've been in. Clean very neat you can find everything but it's very new place Saturday is grand opening. Its a convenient place where I will go if it stays clean.
jamar taylor
2019-05
Cleanest one I've been to the other locations usually be so cluttered with boxes everywhere but this one is spotless and their customer service is great...TOP NOTCH
Eugene Thurston
2023-05
This was my first time going to this store. They have alot of items including food items and the accept Ebt. Cards.
Trevi Hall
2018-05
Neat, clean, friendly staff and you can take the carts to your car unlike the State St. store. Love it!😍
Wendell Hassell
2021-05
A great neighborhood min - retail store. With a variety of small family foods and other products a long with good friendly service staff.
Willie Fisher
2022-05
They didn't have any carts or baskets. SMH I'm disabled and needed help to carry my items.
Seham
2023-05
WORST FAMILY DOLLAR !!! slow manger & staff. if i can rate this place a -0 i will!! do not go here. even dollar tree is better.
jennifer esteves
2021-05
That's my favorite store you find everything for less and the stuff is great
Jay Morales
2018-05
The best familly dollar ive been into.. Love the employees vibe.. There night crew is very respectfull.. And very friendly.. This is my new shopping destination.
Vickie Bouknight
2021-05
The store has a lot of items that most Family Dollars don't have. I was impressed.
Brian Howell
2019-05
This Family Dollar was the best that I have ever seen..It was clean and very well organized..and the staff..very hospital and polite
JOHN CRUZ
2019-05
This is an up-and-coming neighborhood and we welcome business such as Family Dollar I'm very happy they are in the neighborhood.
Donald Ramsey
2022-05
I don't know how, but Family Dollar forget to take off the sensors on the items you buy!!SMDH
Stella Brown
2023-05
I LOVE THIS STORE.. ND ITS RIGHT AROUND THE CORNER FROM MY HOUSE... COULDN'T BE ANY HAPPIER!!!!
Carrie A Kay
2019-05
Customer service was good. Some prices were great.
Boring Gamer
2019-05
Great place for a quick stop for something you might need or want
Shanessa esquide
2019-05
I love this store has alot of cool stuff
Antonia Gomez
2019-05
My go to store for all my household needs great prices
H Rivera
2021-05
Always love family dollar,I don't care where I still love it
Anthony “BigDaddy” SmittySmith
2021-05
The store I went to bed a lot cleaner and the clerks need to smile more
Maria Navarro
2023-05
Great place to get what you need..
Lee Vaughn
2019-05
Terrible store staff visiting with friends,even the manager ,very slow.
Wanda Ruiz
2019-05
I like it but needs more clothes for adults and blankets for bed
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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