Yankee Candle

Adrian Heng

2024-01

If you love fragrance candles, scenting your room/home, Christmas (year round), toys for kids, and more, then you gotta visit this place. Your kids will love it, and odds are you will too. Oh! Great place for a date too. ;o) You'll definitely find a scent you'll like.I've been here every time I'm in the area (I live on the other side of the world). And probably will be back the next time I'm back in New England.

Margaret Honan

2024-01

1.13.24 I think if you come here any time but Xmas season, you'll be fine. Lots of parking. There's a little of everything here, from candles to soaps, clothes, house stuff collectibles, food, Xmas decor, more candles, popcorn, chocolates, a kids toy store etc. One area has a spot where it snows every few minutes. There's lots to see and do here.

Michelle Martínez

2023-09

This was like a wonderland for me - all things Christmas and loads of decor and candles for other seasons too. The parking area is huge and you can spend at least an hour and a half going through the different sections of this little "village". If you are sensitive to smells, be aware that there are many of them, some strong at Christmas time. If thst doesn't bother you, you will really love it. Lots of decorating ideas and gifts for yourself and others, of course! I found the prices to be a little cheaper than in a retail store, but not by much. I will definitely return to Yankee candle.

S D

2024-05

Lovely to visit during the holidays or any other time of the year as less crowded and better for exploring.I wish there were more dining options near by.

SHUYI HE

2023-12

Such a beautiful place with free EV charger right outside of it! But 2 hours driving is quite

Bonnie Lybarger

2024-01

Spent $ 400.00 dollars on candles on 12/14/23 with the promotion buy 2 candles get 2 candles free and your order would be delivered before Christmas. When trying to complete my order on line the website wasn’t working properly. So my order needed to be placed in 2 separate orders. It is now 12/26/23 and my order is still not received. FedEx sent a text message saying my orders are on the way and would be delivered 12/27/23. I’ve spent hours on the phone with specialist and supervisors and nothing has been done to resolve this issue. Apparently the call center is not in the United States. Im forced to wait for my delivery. If I Canceled my order. It would take 5-7 business days for a refund. This will be my last purchase from Yankee Candle. They have lost a valuable customer as i have purchased from them since the 90s when Yankee Candle started their company.

Stefania R

2023-12

So I'm mostly writing this review about the restaurant/take out area, but since it is not an official restaurant, I have to write this review here. The village itself is neat, but if you don't like crowds I wouldn't recommend it. The lines were incredibly long, and in some areas you really couldn't move past people. The decorations and set up were beautiful though, and I can imagine it being a fun place on a weekday when it is less crowded. As far as the little "tavern" that is attached, I would recommend getting food elsewhere. The food was good, but the communication between the staff and guests was quite awful. For one, I asked if they had gluten-free pizzas, as I have a sensitivity. They said they did, so I ordered one, only to find out it was a $10 price jump, taking the price from $14 to $24. That wasn't a huge deal to me, since I was hungry, but I would have liked the staff to tell me how much of an increase it was before checkout so I could have ordered something different. Additionally, both my friend and I ordered the pizzas we did because they had pesto on them. When we received our order there was no pesto. We went back and asked why and they told us they were out. Again, would have been nice to know so that we could have ordered something else. Finally, my friend decided to get a drink at the bar. She told the bartender "I'd just like to order the flight and then close out my tab. Please close it and bring my card back." After 15 minutes, she realizes the bartender still hasn't brought her card back and she inquires about it. He said that she had to pay for her drink at the other end of the bar. She asks why he didn't tell her that he was keeping the cars when she asked him to close the tab as she specifically asked for her card back and he said because people sometimes walk out. She says "I very well could have walked out with my card. It would have been nice to know that I had to close it out myself." So again, I am giving it 3 stars because the food was good and all of these things aren't a huge deal, but I would highly recommend Yankee candle tell its employees to communicate with its guests better. You guys make enough money that you don't need to dupe people into bad orders.

John’s Guitar, Music and Demos

2024-01

Yeah, my family like to come here during the Christmas holiday season because it makes things feel more festive.

L. Joseph

2023-11

Any month of the year is Christmas at Yankee Candle. If you love Christmas and winter, this is the place to be. Don't forget to bring home a souvenir from your visit for yourself or someone special.

DeJa Sims

2023-11

Appointment time 1600 I’m pulling out at 1120 great customer service & it smells so good

Alice Brin

2024-03

I just take someone to work now and then .

Ananana Nanana

2023-11

Got here 10:30 am , now time is 21:18 still here …

piter Mars

2023-10

Interesting experience candle shop with many different versions of scents of all different size.

Inderpal Singh

2023-10

Plz don’t come here that place is not good for pick up the load I come here 1:00 pm but now 8:00 pm still here.

Mark Johns

2023-05

Appointment was at 2:00pm. Checked in at 11:00am. Now it's 7:50pm and still being loaded. My next load got covered because of that. Do not reccomend to come here

Paul McDonald

2020-05

SORRY SO LONG BUT IT NEEDS TO TOLD....I have come to HATE Yankee Candle but my wife loves them so I continue the battle. EVERY time I order online there is an issue. Upon moving to Myrtle Beach, we learned there were two stores here and thought our Yankee Candle conundrum was over. They shutdown the better of the two stores. Now, due to Covid-19 pandemic; I am back to battling online and customer service issues. I had a coupon for Buy 3, Get 3. After carefully placing my order and putting in coupon code, I submitted order. For some reason my debit card didn't process at that time, but it did process an hour later; after the order had already been processed on credit card. I was confused because my debit card had more than enough to cover the $113 and some few cents that attempted to be processed. An hour later I received a notification from my bank that Yankee Candle had charged my debit card, my confusion became more complex. I than checked my credit card online only to find Yankee Candle had processed $210 and some few cents to my credit card; this was the amount WITHOUT my coupon. I pick up the phone to make the dreaded "customer service" call. I informed "Richard" that I was livid and if he couldn't deal with it to go ahead and get me a supervisor.He assured me he was capable...FYI, he wasn't. The charge on my debit card was reversed, so I told "Richard" to cancel the order and reverse the charges on my credit card. He told me he could only refund and it would be put back on my card in 3-5 business days. After screaming numerous choices words and two requests for supervisor I thought I was going to get somewhere. NOPE! The supervisor told me I had two options; had the difference refunded or cancel order and refund the entire amount. I told her neither. I wanted my charges reversed. She said it couldn't be done; BUT they had reversed the charges to my debit card. I have worked as General Manager for years and I know it can be done. I also told her if she cancelled the order that she would lose a customer. At this point I have been on the phone for an hour and I needed compensation for having to do the job Yankee Candle should have done correctly the first time. She then tells me she has a third option. WAIT! She just told me I had two, where did this third option come from? This is where the poor customer service comes in. She tells me as a one time deal, she will ship my complete order and refund my the full amount. That sounds great! BUT remember the poor customer service! She guaranteed me she would personally keep an eye on my order and as soon as it shipped, she would process a refund. Skeptically, I agreed. This all took place Thursday, May 7, 2020. My order shipped Monday, May 11, 2020 and was received on Wednesday, May 13, 2020. I still hadn't seen a refund on my card so, again I pick up the phone for the dreaded call. I spoke with "Wendy" to explain the situation. She had to look at the order. Can you guess what happened? That's right boys and girls! The refund hadn't been processed yet! Wendy assured me she has now processed it; yeah, right. Meanwhile, here we are on Friday, May 15, 2020. I am sick and tired of the lies that Yankee Candle customer service spews from its vial mouth. They care nothing about customer service; only your money. The CEO needs to be fired. The head of customer care needs to be fired. 96 reviews on sitejabbers gives them a 1.56 stars. This is not acceptable as a business. If the CEO will contact me, I will be more than happy to explain why he / she is a failure. Please shut the doors on this horrible company.

p a c

2022-05

YC has no customer service. Does NOT value repeat, long term customers.Order placed 9/25/2021. Arrived damaged, broken/cracked glass, sharp edges. Reported to YC multiple times in multiple ways. No response nor action from YC. Wrote two negative reviews. YC moderated review, refused to publish. Beware YC!

David Schettler

2020-05

Love yankee candle but will NEVER order online again. Ordered on the 11th of December and it's now the 26th of December and still no candles. Recommendation go to store and get your candles otherwise you will fight with a call center that isn't in the same country and could care less about taking care of the problem correctly. Worst experience ever from this company.

Mohamud Jagac

2023-08

AVOID AVOID… Even if you have to cancel it the load please cancel it it’s bad very bad…I get here 10am still at dock 7:30pm

Kevin Dwelley

2023-05

Cool place to visit but becoming more commercializedPizza place with a micro brew in back where Chandler's used to beI still miss the small car museum

Ronald Sisco

2023-05

Great place for all your candle needs with many different types of candles from all the scents right down to the different types of burning wicks they have a candle for everyone 😀

IRAQITRUCKER

2023-05

Truckers easy in and out they loaded me a day before my actual appointment

Brandon Woodall

2021-05

Went there for a truck show. Not much showed up due to rain but it was fun. Also the place believe or not smells like candles.

ROBERT DRECHSLER

2023-11

Great Candles, fudge and a great quick lunch !! 👍👍👍👍👍

Maria Vasconez

2021-05

Terrible never got the candles I ordered or my money back. I called today because I need them for mother's day and got no help from the rep. I will never buy from them again.

william kedzierski

2023-09

Oh they smell so nice.

jeremy Wilder

2022-05

I love this place! Especially this time of year with fall right around the corner. This place is a must

Sharon WAhl

2022-05

Terrible customer service and charged my credit card for product I never received or ordered called several times to get no help

Bernard He

2023-05

So cute!!!

Ali

2018-05

Always a great experience...and it's Christmas year round!