The Continental Shoppe

4.2 (139)

1729 Centre St, West Roxbury, MA 02132
(617) 323-9511
thecontinentalshoppe.com

Claimed
Pet groomer
Pet boarding service

Accessibility

  • Wheelchair accessible entrance

Reviews

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DeAnne Lombardi

2024-04

We've taken our dogs to the Continental for grooming all their lives (over the past 15 years). They're always well taken care of and come out looking great! Brian, Whitney, and Jordan all are incredibly kind and accommodating, and they've been so good about making sure our anxious Lily feels safe and comfortable there after the loss of our other dog, Chewie. They're on top of making sure we know what's going on with our beloved pets and it's greatly appreciated. We highly recommend The Continental!

Maria DelPizzo

2024-02

My dog and I had an excellent experience at the Continental Shoppe! They did a great job dog grooming and my dog was happy to be there! They go above and beyond with care and are very flexible with pick up time to fit my schedule. Will definitely be coming back!

Kasey Griesmer

2024-04

This place is amazing. The owner puts such love and care into every animal she sees. It’s also a family run business, and you can feel the family culture in the treatment you and your dog receive. So nice to find a place you can trust for your fur babies. Thank you Continental Shoppe!!

Bob Linscott

2024-04

Every time I take my dog Obi to the Continental her tail is wagging and she can’t wait to get in the door. Once inside the staff all greet her and call her by name (whether it’s been two days or two months since they’ve seen her). That makes Obi feel so welcomed and cared for and it makes it easy for me to leave her knowing she has a full day of play ahead, or more if she’s boarding. The cherry on top is that she comes home and is wiped out! The staff is amazing. Angel, the guy who manages the boarding, went out of his way to call me during my trip because he knew I was nervous leaving her for the first time when she was a puppy. She’s in great hands at Continental. I highly recommend them!

Nora Lin

2024-03

Do not bring your pets here for grooming.We've brought our dogs here a number of times with two incidents. The first one a minor accident (groomer sprayed shampoo in our dog's eye, causing some redness and irritation for a few days), the second one a significant miss that leaves us questioning the competence and trustworthiness of this business. We won't be back and strongly recommend others consider other groomers.We left our rough collie with instructions not to cut or shave his coat and the groomer shaved all but his head and tail. They even got a bit of his whiskers. Regardless of our clear instructions, any groomer should know that you should not shave a double coated dog for health reasons. Our collie had some matted spots, but previous groomers have had no issue getting these areas out. They did not reach out to ask if it was OK to shave matted areas, nor did they call to give any type of heads up that he would be shaved. If they had called and said they couldn't groom him due to his matting, we would have picked him up without the groom.At the end of the day, fur grows back, but we highly question the competence of this grooming business and will not be going back.

Amanda Sestito

2024-03

I had never brought my cats to the groomers before, but this place was recommended by a friend so I tried it out. The team was super friendly and welcoming to my kitties, who are usually afraid of strangers. When I went back for pickup the kitties looked great! Their fur was trimmed nicely, no hair balls or matting in sight and most importantly they were calm and happy :) Highly recommend the Continental Shoppe for cats or dogs!!!

Nick Higgins

2024-04

From a dirty walk in the woods to being an attention grabber. I bring my dog here not just because of the great customer service, but also because the staff is always very friendly and my dog absolutely loves it there. (It’s hard to get him to want to come home sometimes) The staff take great care and they make sure their work is done with a high standard and quality. From a dirty walk in the woods to being an attention grabber, the Continental Shoppe is 100% the place to go!

Brian Mc Veigh

2024-04

Love the team over at the Continental. I have a large male German Shepherd who doesnt always love everyone. But whenever we pull up outside the Continental he is running inside to go see his favorite groomer Rose! The whole team is excellent with him and I couldnt be happier either. Would reccomend to anyone!

Katie Ward

2024-03

Fabulous experience at the Continental Shoppe! This is my third time getting my dog groomed here and now I can officially say, this is my new go to! We’ve been trying to find a consistent groomer and are so happy that our Golden enjoys the team here. Keep up the great work and thank you!!

Lisa Sousa

2024-04

We love the Continental! Our 2 cavaliers go to Whitney for grooming. She treats them like kings and they always look and smell great. Jordan keeps everything running smoothly and always makes sure we have appointments and reminders.

Christina Papianou

2024-03

The new team at the Shoppe are awesome. They really care about your dog's wellbeing during the visit and they're all friendly and professional. My dog came back happy/relaxed instead of stressed like after visiting other groomers. I will happily continue to bring my dog here for grooming and might start to use them for daycare as well.

Carly Porteus

2024-02

The continental shoppe is the best grooming and boarding shop I’ve used in all my years of owning dogs and cats. Not only do I take my animals there now, but we’ve been going to the shop for every dog we’ve owned since it opened and love all the staff and owners! They do an amazing groom and you also can have piece of mind when you drop your dog off there to be board. Thank you continental shoppe!!

Leanna Shea

2024-04

Love the Shoppe!! I bring my dog to their daycare and he is always so excited to get there and play with the other dogs. The staff are polite, professional, responsive and know my pup by name. I love seeing the frequent updates of him playing outside with all his friends on the Continental’s instagram page. Can’t recommend this place enough!

David Thomas

2024-03

I am so happy to have found the Continental Shoppe. Their attention to detail and genuine love for animals truly shine through in their work. My dog always looks and feels fantastic after each visit. Highly recommend!

Sarah Fitzpatrick

2024-02

The Continental is a great small business to support! You can tell the people working there love animals and enjoy spending their days with your pets. The dogs have a blast at daycare and I love getting glimpses of them playing on the instagram page during the day. Grateful to have them close by!

Susan Paola

2024-05

3rd time here and they are amazing from the front desk to the groomers!

Joshua

2022-05

Very clean place and professional service. The groomer John Murtagha was exceptional and took great care of Chico. Below are a before and after photo! We look forward to continuing to bring him here.

Katherine Ramey

2024-04

Cassidy has been grooming our bernedoodle for several months and we couldn't be happier with the results, plus she is wonderful and easy to schedule with. Highly recommend Cassidy!

Allison MacLellan

2023-06

The groomer does a really good job here but unfortunately the business is not run well. It’s disorganized and chaotic. Several times I’ve showed up an appointment and they don’t have it in the books and look at me like it’s inconvenient to “fit” my dog in. I showed up for an appointment today and was told that there are now grooming appointments for 2 weeks. When I pointed out that I had an appointment the counter person said they thought they called everyone and cancelled.I’m not going back.

Maryanne Dineen

2024-04

Maisie got a great bath and nail clipping and I am very happy and satisfied as I always was with my Gracie’s visits.

Rosemary Palmer

2024-02

Having known the current owner of The Continental for 15+ years, I can say without a doubt that the care they will provide your pet will be exceptional. Hearts and service of gold.

Agent Venom

2023-08

My daughter works here. Her second job, absolutely awesome place. Super friendly. Clean, their skill level with the animals is phenomenal. They also board and have a great relationship with their customers and their regular "family" customers which everyone becomes. Bring all your pets and literally just sit back and take a break let the incredible pros take care of your babies while you relax.

Isabel Tapia

2021-05

They shaved my very fluffy cat in the middle of winter without asking me. I then called hoping to talk to somebody about a refund. The employee I spoke to was incredibly rude. I told I don’t appreciate the way he spoke to me and he just raised his voice almost to the point of yelling. I repeatedly told him I am not interested in arguing with him I just wanted to talk to a manager. Rather than take my information down so a manager could call me he just hung up on me. When I eventually get to talk to a manager they absolutely REFUSE to give me a refund even though they completely shaved my cat against my permission. This is hands-down the worst customer service experience I have ever had. If you have any love and respect for your pets a highly highly highly recommend you go anywhere else.

Alexa Castaldi

2024-03

They really do a good job with the hair cuts the bath I'm not so sure about honestly and it is a bit pricey but if you need them they're there and do what they're supposed to.

Leslie North

2024-04

Staff was excellent good customer service and reasonable prices very easy to get to as well

Katie Howarth

2023-05

We have been taking our Coton, Wilson here for 2 years; mind you we do not live close so whenever we get him groomed we stay out for the day until he is done. This last time, we dropped him off at 10am and requested him to be done by 3pm. We heard nothing and decided to come back at 4pm and he hadn’t even been groomed yet. The groomer said he would be done by 5pm, and then we still had yet to receive a phone call. We come back at 6pm, the groomer had LEFT FOR THE DAY, NO PHONE CALL, and when I came in my dog was the only one left upstairs and was painfully howling. I asked the guy working if he was done and he said yes, and I asked why didn’t we get a call then??? “Apparently” he had JUST been finished getting groomed. To come back to pick him up and the groomer already having left for the day is absurd and unprofessional. Also, he got no bow tie or bandana, on St Patty’s day!!!!! We like the quality of the grooming but the communication between the workers is nonexistent. They do not care about telling you the truth and therefore do not care about your dogs.

Jessica Talbott

2023-06

Love the continental so much! I'm actually a groomer here and was the kennel manager pre-covid. During my time away because of COVID I learned how to groom and 4 years later have made a full circle and came back, because of my love for the clients and they're sweet fur babies! I can promise you that the receive the best care and I love them as my own!! If you need anything for your dogs/cats give me a call at the shop! I'm there Tuesday through Saturday 7-10am weekdays and 8-10 Saturday, hope to hear from y'all soon!!!

Stephanie Spaide

2020-05

Love Alex the dog groomer. He knows how to give Paidi a great English Setter cut. I think of him as the zen stylist because communicates with Paidi without words.

Taline Tokatlian

2024-04

Don’t go there Worst place ever I had a appointment the just didn’t not groom my do for show nail got $65

Kristina Milewski

2023-05

Very disappointed. Dropped my dog off at 8a, they said she would be done by 3p. We arrived at 3p and they hadn't even started on her grooming. They said to come back in 45 minutes and she would be done. 45 min later, they still weren't done. It wasn't until 5p that they groomed her. Her groomer, Jackie, missed mats under her armpits and behind her ears. When we got home, our dog was so thirsty, it's as if she didn't have any water all day. We are very disappointed in this experience and will not return. We spoke with the groomer about this and she said we could come back and she would get the mats out. However after this experience, we will not be returning.

Opening Hours

Monday Closed
Tuesday 7 AM-7 PM
Wednesday 7 AM-7 PM
Thursday 7 AM-7 PM
Friday 7 AM-7 PM
Saturday 8 AM-6 PM
Sunday Closed

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