CVS

Elizabeth Gallant

2023-12

Not sure if this pharmacy is any better than the one in Ipswich. The technicians here are usually decently nice but overall super unprofessional especially yesterday. I gave my feedback when CVS sent me a email to give feedback on my visit. So I did and I got a long novel email from the Pharmacist Stephanie who claimed she "didn't see me standing there" waiting to be helped to pick up my script. Hunny you looked right at me! I could see your face as you were full on loudly venting about your personal problems to the poor girl at the register who clearly was not wanting to hear about it. Everyone is dealing with something keep it out of the workplace.

El Has Campeador

2024-01

Would give zero stars if possible. Horrible attitude, no sense of prioritization or urgency. Absolutely need more employees but are actively betting people will just wait in long lines.Waited 20 minutes bleeding only to be told to wait another 40.Avoid avoid avoid.

Chris Smith

2024-04

The pharmacists are the best. My insurance was being difficult and they handled it with compassion and professionalism. Thank you.

Melissa Witt

2023-10

The worst CVS. The pharmacy is always slow, has a line and half the time they are not open. They take lunch everyday 130-2 and they have reduced the hours so much. They close @7pm m-f and Sat /sun at 5pm. The store is a mess and there is never any cashier's anywhere. The staff at the pharmacy are not friendly at all. It's like being in the line at the DMV.I'm talking my business elsewhere.

Michael K

2023-11

This store is awful. The pharmacist that was working today was rude when I was picking up. When I paid for the prescription and went back to ask if I could pay for a drink there and she was rude and just said no with an attitude.Poor customer service.

Susan Burton

2023-05

Sadly the pharmacy staff at CVS, Rowley, Ma is overwhelmed and it shows. On many occasions in the last 3 months, the staff has be unhelpful, curt and even rude. Today was the last proverbial straw. After receiving conflicting information on the cvs robo prescription line and the cvs courtesy text I tried to reach the pharmacy for almost an hour before I hung up. I have been a customer for 30 + years! I understand working in retail can be stressful at the best of times, but if you can't put your best foot forward in dealing with the public you should consider another profession.

Chris Campbell

2023-05

Made an appoint for a covid booster, had a confirmation email. After waiting in line they said they lost the record and refused to provide the booster even when I showed them the email confirmation. Pharmacist was very rude and dismissive and said he didn't have the time to double check and just to be clear he even admitted my email clearly showed I had an appointment, just didn't care. Incompetence is bad, but not giving a flip is so much worse.

Jeff Hotchkiss

2023-08

Worst customer service of any store.... they shut down from 1 to 2 for lunch with no public notice. To bad I just drove 20 minutes to pick up my prescription after receiving their text that it was ready.

Patricia Houseknecht

2023-10

My Dr. Sent a prescription to this CVS in Rowley, MA at 1:52 on Tuesday afternoon, I attempted pick it up on Wednesday at about 11:00 a.m.It was not ready, but if I could return in about 30 minutes, they could do it....amazing!!

Luke Zimmerman

2022-05

Went in for a covid-19 vaccine today, and was refused service despite the fact that they claim they take walk ins. The lady at the desk claimed they were "short staffed" but there was only one other person there waiting to get a vaccine. She then offered me no help or potential solutions, and made me feel like she just didn't care, very unprofessional. I was willing to wait until she had taken the other patient, but she said again that they were short staffed and said i couldn't get the vaccine today. My experience was very negative and highly unprofessional. If your planning on getting the covid vaccine I would look elsewhere to another location, or make sure you schedule an appointment because they will not take walk-ins despite what they say on their website, and numerous signs around the store saying they do.

Dustin Juliano

2023-09

Not only are their hours wrong on here, AGAIN, I’m here before 9 when they close, but they’re all locked up. Unacceptable.

Michele Ouellette

2017-05

The pharmacy is horrible. The women are so rude and they clearly haven't learned the HIPAA Guidelines. Yesterday she shouted from across the pharmacy "what's your prescription for?" Then got mad when I wouldn't answer. They call me 1000 times a month to get me to refill stuff I don't need refilling, yet when I call in a refill and assume it to be ready nobody can call me and tell me it's not in stock! Like I have nothing else to do!

V Yesenia

2016-05

The pharmacy staff is extremely rude. Miserable people who always snap back at you on the phone and sneer disgust when they hear a Spanish name. When you go for your prescriptions, they make you repeat your name ten times because "its unfamiliar to them" and then throw the prescriptions at you to get you out of that store as fast as possible. Avoid this place at all cost. They're rude and borderline racist.

Jody Pellecchia

2021-05

The most rude people you will ever come across work in the pharmacy - there is one women who obviously does not like people - why she is allowed to work here is just mind bobbling - there are 2 ladies that are very nice - I have been in this CVS enough times in the last 25 years that I know them all by name.

Richard “Rich” Poillucci

2018-05

If I could rate this zero stars I would. WE had a $10 off coupon here and they did not apply it. After they told us on the phone they could we went in to have it applied and they told us that they couldn't. OK whatever we can use it somewhere else as it did not expire til the 15th. However then they proceed to bad mouth us and say "She got a good deal I don't know why she is whining" ...Mind you this was the manager. So what if we got a good deal. That was our choice to use all the coupons/shop the sale! They need to show some more respect for their customers and I will be reporting this to corporate.

Ron Verow

2016-05

because of my wife's illness I am there weekly to fill medications & I earn cvs bucks & buy many different items their for her. I rate the Pharmacy staff top rate- always calling me Mr V. & always asking about her. The young man name Doug part of staff is very friendly & very, very helpful. The staff out front are as equally as helpful.Thanks CVS Rowley.

Libby Marshall

2018-05

Had the Worst time trying to get a prescription filled, my doctors office send`s prescription refills electronically to the Rowley CVS. Friday CVS claimed that they had no request from my Drs office, tried again on Monday still nothing, called Drs office, they had responded to request 2x on Friday and 2x times on Monday, CVS actually did acknowledge the 2nd request on Monday! Why is Rowley CVS having such a hard time receiving electronically sent prescription refills? The only reason this review has 1 star is because I can not submit the review without it!

Geoff S

2023-10

Says open until 10:00 PM on here. Closed before 8:45. Thanks for wasting my time!

J Igres

2021-05

The cashier at the pharmacy has to go. She has zero people skills, is abrupt and borderline rude. She clearly should not have contact with customers.

maggie lant

2022-05

Nice staff, very helpful, wait usually not too longHad one problem with a refill said not in stock, then they looked for it, voila it was there, took longer than usual but got it same day

Steve Kercher

2023-05

Really hard to get a human on the phone. Through many steps and about 3 minutes they disconnected me.

C. Rose Bergeron

2017-05

I've found the CVS, Rowley Pharmacy staff to be very helpful. The technician, by the name of Doug, is particularly pleasant and accomodating!

Cardboard Card Cartel

2023-05

Hours are not correctThey routinely close the store 30-60 mins early. Not dependable. Go elsewhere

Derek Cooper

2023-05

Excellent pharmacy staff.Always helpful

Riley Regan

2016-05

we Called and they said they didn't carry revos but Ik they do! I'm sorry

Katharine Kozbe

2024-04

Horrible attitudes......

joe medeiros

2023-05

Rude employees don't answer phones when you call

L Wil

2018-05

The store was neat with good selection. The staff greats you when you enter and are very friendly.

Matt Kenney

2018-05

Pretty quality. Short guy behind the counter was a boss

Eric M

2017-05

Good service, but always crowded.