Ace - Conwell Home Center

Erdal Demirel

2024-04

While they have all the things one might expect at a hardware store don't expect to get any help. I've been multiple times and can hardly find an employee who either knows what I'm talking about or is even around. Employees always seemed confused. No one is helping you even if they know. They don’t even move a bit. They do not deserve a warmhearted town like this. Worst customer service ever. If you have another option Never choose this place.

Elena Rice

2023-11

Excellent customer service! I recently was shopping at Ace in Provincetown and my purchase was about $40. When I got back to my car I realized I had forgotten to buy batteries. I went back in the store to get the batteries and now my total purchases for the day would be over $50, such that I would be eligible to use my ACE Rewards $10 coupon. I asked the customer service representative (I believe his name was Darian) if I could combine the purchases and use the coupon. Understanding this request likely would cause more work for him, I expected the answer to be no - but he said YES! He combined the transactions, so that I could use my coupon. I found this to be notable customer service as typically when I try to use coupons in general, cashiers will come up with every reason why they don't apply. Thank you Ace for hiring and developing great employees!(Just to note I think this was only possible because I literally had made the first purchase 5 minutes before the second, so if you have purchases a few days apart I don't think they can combine them for the coupon.)

Brett Parson

2023-05

After removing our window AC units for the season, we realized our window screens were damaged and needed repair or replacement. Tim, Darian, and the others at the Ace Hardware on Conwell could not have been more helpful. Based on the condition of our screens, they recommended replacing the screens, but not buying new frames. Not only were they 100% right, but the repairs took just over an hour to complete. We were amazed.As we paid for the work, we were told they would call us when the repairs were completed and the screens were ready for pick-up, possibly up to two weeks. That seemed reasonable, especially since the weather is getting cooler and we will not be keeping the windows open much. Well, as I walked into the house from dropping off the screens, the phone rang. "This is Tim from ACE Hardware. Your screens are done and ready to be picked up." What?! In less than two hours, the task was completed perfectly, professionally, and for far less than buying new screens. We highly recommend shopping there and taking advantage of their experience and skills. Thanks ACE Team!

Semba Ferreira

2023-05

They have the worst service I've ever seen.They put on their website that they are UPS stores, but when I went there twice, they refused to accept the return of a package that Amazon asked me to deliver to UPS. Their employees are unprepared and confused, my experience there was terrible.Your employees need to be better prepared, they could have said from the beginning: "We are not a UPS store and we cannot accept your return", but first they accepted the package, then they went to call me in the car, to say that they could not accept it because they needed an invoice, when I returned with the invoice, your employee accepted the package again and when I asked for the receipt, he returned the package and said that he could not accept it because it was going to Japan, that is, it was really very bad service, no deserves a better rating.

Nancy Lockwood

2023-05

Andy and Joel are so knowledgeable and a joy to work with when I enter the store. Darien is always pleasant and extremely helpful. He goes out of his way to help and always is marketing the store.

Tyler Medley

2023-05

They removed the prices from the merchandise and you have to scan the barcodes with your phone (which doesn't work) so you have to look up the prices by on a tablet that's in each aisle by comparing the SKU number.I do not support this but I understand they are short staffed. I hope they figure out a way to list prices on the merchandise (not on a tablet, not by searching on my phone).The people that work there are awesome. They are friendly, knowledgeable, and it's not their fault there is a dumb price listing thing from Ace.

rich fargnoli

2021-05

Always so helpful, on this visit the staff helped load bags of gravel in my car which I really appreciated. Whatever you need for around the house you can find it here and no need to travel to a "big box" store. Really enjoy being able to support a local business that is well stocked with a great product assortment, carries quality brands like Benjamin Moore, Dewalt and Craftsman and always greets you with a ""what can I help you find today?" Thanks Conwell Ace!!!!!

Mariah Bradford

2023-05

Just had the BEST service ever from Conwell Ace!!! The renters at my house contacted me to say the propane grill broke while I was out of state. Conwell Ace not only assembled the grill for me, but delivered it THE VERY NEXT DAY! I just could not believe they could take care of me so fast -- it was a miracle. And the renters say the new grill is fantastic! THANK YOU SO MUCH CONWELL ACE HARDWARE <3 <3 <3

Conor Terry

2019-05

While they have all the things one might expect at a hardware store don't expect to get any help. I've been multiple times and can hardly find an employee who either knows what I'm talking about or is even around. Employees always seemed confused or just aren't around so bring a list and don't hold your breath on being helped anywhere but the register

N Richardson (OffcerClancy)

2021-05

Garden Center people are rude and not helpful. Folks inside store are, for the most part great. Prices are what you would expect on Cape.

Digital Magic Photography & Design - Stan Segawa

2022-05

Friendly and well informed staff. Fairly well stocked. Got a bit of everything. Plenty of parking - on the street and they gave their own parking lot.

Laura Schlaikjer

2018-05

Cowells has been our go-to place for all our away from home "oops, forgot to bring ____." They have everything you could possibly need. This year we needed 2 tarps and a broom. One year we needed pvc piping to replace a missing tent pole. They have a great beach and garden selection as well.

Robert Ellis Orrall

2018-05

Surprised to find artist supplies- stocked much better than actual "artist supply" store in town and better prices. Great atmosphere, nice people. They have EVERYTHING

John Crosby

2022-05

Good overall inventory, pleasant and helpful staff, convenient location, and fair prices. Parking gets a bit tight at times.

Ron M.

2021-05

Everyone there is always nice and friendly to help you . Prices can be a bit high on some items but then again you can get some things at really good prices. Just need to know where to look

Lucie Jackett

2022-05

I had a wonderful experience! Costumer service was great, I was assisted by a very friendly and helpful girl named Sophia. Spectacular service!! 👏

Clinton Kershaw

2023-05

A great selection. Usually have what I need. The staff is helpful.

Catherine Pfister

2022-05

Great customer service and they have absolutely everything you could ever need!

John Flippen

2016-05

Best service in town. Always helpful and they always have what we ask for in stock or can special order.

Eric Wolff

2019-05

They pretty much have what you need and are very friendly. A bit chaotic and corporate though I find this with Ace stores evetywhere.

Pete G

2021-05

I was able to find what I was looking for. One of the employees was very helpful.All of the employees Are always extremely patient and helpful

Michael Poole

2021-05

This store reminds me of an old school general store. Art supplies, plumbing supplies, electrical, a Radio Shack, paint and hardware. They've got everything!

James Baker

2022-05

A lot of merchandise packed into a small store. Prices reasonable. Found what I was going for.

Susan Wyzik

2023-05

Great place to find what you need they have a great selection

Raquel A

2017-05

Best hardware in town, easy access and very helpful knowledgeable staff. Fair prices competitive w Amazon.

Brian Fitzpatrick

2019-05

Lots of plants, helpful salespeople, especially with the plants. Just turn off that doi-oi-oing sound from the cash register!!

Alex Brown

2022-05

Excellent stock. Great people working there too

Richard Sullivan

2023-05

Don't look for help from any of the employees. Apparently there is only one person who can help anyone.

Paul Cornelio

2023-10

Friendly,Professional, and fully stoked.

Jackie Wilhoite

2019-05

Nice to have a hardware store within walking distance you can't beat it