From the business
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
katherine Nordborg
2021-05
I absolutly love the service at All Paws. I've been bringing my poodle mix there for a few years and without fail they are the best groomer we've had. Schedule your appointments though they book up quick!
Susan McCool
2022-05
Not many groomers work by appointment, my dog is in and out in 1 hour. That's wonderful, because my dog is nervous. Most groomers, you drop off the dog for several hours, that just makes them more stressed. I was so grateful to find All Paws Pet-Salon, for this reason specifically. It doesn't hurt that LaKeisha and Dina are extremely knowledgeable, professional and ethical. I know my dog is safe there, and that speaks volumes for this grooming business.
Alyssa Coyle
2021-05
Today I had my second visit at All Paws, the groomer clearly cares very much about her craft and her patients. I was a wreck when I walked in. I know it's just a grooming but still I was anxious for my old kitty. They did a wonderful job with my boy a few months ago who needed a shave due to matted fur and of course they did a wonderful job today as well. So thankful for you guys. I cannot stand the thought of my pet being uncomfortable with matted fur but you guys erased all that fear. She is home now and happy!
james griffin
2019-05
I like this salon a lot. It's small and intimate. What I like about this particular salon is the one animal at a time, unlike other pet store salons that will take hours with your animal. I dont like the fact they cage your pet while working on others. Lakeisha as all paws owner works one on one with your pet. Dogs, cats and rabbits will be taken care of like her own. Her gentle dog is always there to greet your pet. Her appointments run a couple months ahead sometimes so book early, I book mine 3 months ahead as she is done every 5 weeks.
Cynthia Strenk
2020-05
Took my old dog there for several appointments. She would lay down on floor and resist going in. I wish I had listened to my dog. Her actions have never happened at other groomers. It is an hour appointment so tried for convenience. But the groomer was not friendly to either my dog or me. With only an hour grooming leads me to believe she rushes through the time and cares little about animals and a lot about money. My dog never reacts badly at any groomers. I highly recommend you go elsewhere. I wished I had listened to my dog.
Isabella Richard
2020-05
First time grooming my cat ever and could not be more pleased with the outcome. He is a fluffy feline and had a section of his fur that was matted. They booked him an appointment promptly. Once there, greeted by the owner and her dog and both were very friendly. His lions mane is gorgeous as ever and he was in and out in 45 minutes.
Rachel Griffin
2022-05
We love it here. We have been bringing our anxious cockapoo here for many years and love the results (and the cute bandanas they provide!) Dina and LaKiesha do an amazing job and have been super accommodating to us. It is super important that they don’t crate our girl, which they don’t. Love that they are one on one with the dogs.
Veronica Adrianna Campoverde
2018-05
I love this place! After a very bad experience with our local PETCO, I had almost given up hope on finding a good groomer with reasonable prices and close to home for my Sal (Yorkie). Until I found All Paws! They do an awesome job on my Sal and he is very well taken care of while in their hands. They are very popular so I suggest making a few appointments ahead of time so you don't miss out. Absolutely love them and won't be looking anywhere else for services for Sal! :)
K M
2019-05
Extremely impressed with this salon, having been a former pet groomer it is hard for me to say that someone did 5 star work, but here, for my feline, I could not have expected better. I called last minute a day or two before Easter weekend, with an elderly cat that they had not groomed before, and they were able to fit her in that evening. They were accommodating, I told them what I wanted over the phone, and paid ahead - all so my husband could drop off quickly since he was watching our infant.My husband called right away telling me how cute our cat looked and how she was purring. They even sent her home with a toy! Will 100% be going back when it’s time for my kitties next trim!
Michelle Edelstein
2021-05
I am sincerely grateful for everyone at All Paws for taking such wonderful care of my cat Freeway. Freeway has gorgeous long fluffy soft hair that makes him very sick (like needing to go to Tufts hospital sick)when he grooms. My vet advised me to have him religiously groomed! After reading every review on every groomer in the state of MA, cuz I am crazy in love with him and I'd die if he ever was hurt, I decided to give All Paws a try. They were so loving and gentle with Freeway and frankly me! He gets a great lion cut, his nails are nicely trimmed and they even clean his ears. When they put him back in the carrier, he gets all goofy chewing on and rubbing his face all over his new catnip bag. When I get home and unzip his carrier he bounces out just enough to say "hey I look and feel FABULOUS". All Paws keeps my cat healthy, they are caring and they offer a necessary service to animals that have illnesses that require grooming. I have learned just how necessary All Paws is and how much I appreciate them since COVID. Thank you All Paws...stay healthy and safe...Freeway needs you!
Deborah D. Carvalho
2021-05
***In response to Dina's reply below (original review below):The fact that you fight back with every one of your clients' negative reviews and don't even have the humility to say "I apologize" or "I'm sorry that you felt that way" or "what can I do to improve my service" speaks to your bad customer service and character. That's the reason for my stress that day, Dina. I'd appreciate at the very least that you'd acknowledge my frustration instead of using this forum to insinuate that I must have other stressors if I didn't like the service provided. That there's no way it could have been you. You continue to convince me that there's no reason for ever coming back and to not recommend you to others.That day it was your choice to operate your business without the appropriate clearances from the state and you had the AUDACITY of asking me if I'd like to pay the $300 if I were seen picking up my dog at your place of business after you refused to return him to me at the location and time that we agreed upon.___I recommend All Paws for Lakeisha’s work. I give 5 stars to LaKeisha and her flexibility, politeness and AMAZING work! I’m always happy with the result when I pick up my pup. I’ve been going there for at least 4-5 years.HOWEVER, I chose “not recommend” and give 1 star to the receptionist, Dina. She is unbelievably rude and condescending. Unfortunately, as of today they’ve lost business with 2 family members and other friends who went there due to an incident that occurred today.So it’s your decision if it’s worth your time and energy to deal with Dina in order to get impeccable work done with LaKeisha.
Jessica Powers
2022-05
I’ve been bringing my dog here for a couple of years now. The owner and her mom are just wonderful. Great towards my dog. They do an amazing job. My Lola always looks so adorable when I pick her up.
Dan Cronin
2017-05
The Lady who handles our pets is AWESOME!!! People don't appreciate what she does for are loved animals. We Appreciate you. And what a joke about you should answer the phone. Id rather have you take care of my Dog and get back on the phone within 24 hours is great. So stop your belly aching people and get a life. I left a message and you called me back within 12 hours a scheduled an appointment. Thank you
Tara Pelkey
2019-05
I just picked up my 2 ragdoll mix cats from their grooming appointment (only 2nd one in 5 years)and I am thrilled at how they look. They are both not very social to strangers and kind of scardy cats but they needed to be groomed. I was apprehensive but the woman assured me that they would only do what the cats would tolerate. The cats are currently playing around the house like any other day.Very professional and always with the best interest of your pets as top priority.
Daniel Marsala
2020-05
I'd just like to update my review of All Paws. We started coming here probably 6 or so years ago with our senior Beagle named Lilly which we rescued when she was just 2 years old. Lilly had extreme anxiety issues around people and dogs that she did not know which made it difficult to take her to be groomed especially at the big box stores like Petco and petsmart due to the amount of people and dogs that were there.Finding All Paws was a blessing due to the fact that they only take 1 pet in at a time and that pet is their sole focus. Lilly was always treated wonderfully and after Lilly crossed the rainbow bridge we received a very lovely card from All Paws expressing their condolences over Lilly's passing.We now have 3 Labrador Retrievers the oldest Kona being 5 years old who started going to All Paws with her big sister Lilly. Kona Leela and Remi absolutely adore LaKeisha and Dina and love their trips for their spa days.I wouldn't bring our girls to any other groomer.
Kyla Wesley
2022-05
I was very excited to make an appointment with them as I live right down the street. The person I spoke with was very rude as they said they don't take my kind of dog " poodles or any type of oodles." Just disappointing, if you don't take certain kind of dogs that's okay but please be more professional.
Venessa Brookee
2020-05
I am absolutely disgusted with the performance from this company. This is the utmost, unprofessional company I have seen. They can not handle getting a bad review, so they decided to call animal control on an attempt to “get back at us.” Animal control said it themselves, and they were here for about two minutes and saw the way we take care of our cats, and left. This place has the worst customer service skills, and they can not handle any kind of customer conflict, without acting like children.
Schnelle Carvey
2022-05
I used to go to Petco for grooming for my teacup Maltese, but after working with All Paws Pet Salon I never returned to Petco. Her work is astonishing!
themartins12
2018-05
Barely deserves the one star. The customer service was horrible. She said our cats did not cooperate, which is one thing, but to be outright rude about it is a completely different thing. Not to mention that even though all of the agreed services were not performed, we still paid the full amount and even tipped them because it's the right thing to do. I wish this business did the "right thing" by actually treating me with dignity and respect instead of being rude and nasty about the situation. As a side note, we have purebread cats that have never stuck their claws out to anyone, including strangers, that have entered our home. I highly recommend you find another place to go.
Patrick Ford
2019-05
I am only giving one star, because I cannot give 0. I called to have an appointment scheduled for getting my rabbit groomed. Dina informed me that nothing was available and that I would receive a call back when someone canceled. My roommate, the co-owner of our rabbit, was in an exchange with Dina via email, inquiring when our rabbit could be groomed. Dina was rude and accused my roommate of being rude and calling her (when the exchange was simply over email) being rude over the phone as well. When I called to voice my displeasure, Dina was rude and hung up on me. Unprofessional. Do not take your beloved pets here. I didn’t even have an appointment scheduled, and I can see why others are unhappy. What kind of business doesn’t even schedule future appointments? Bad business. Let me know if you need somewhere that grooms rabbits. Contrary to what they say, they’re not the only ones.
Anna Alvarado
2021-05
Took my Cat to get groomed,I was looking to see if he would act crazy but NO my cat was very relaxed on our way back home. So 👍to the groomer she did a wonderful Job.
Lisa Rafferty
2021-05
Thank you for taking such great care of our cat, Trot. He came home today a happy camper - trimmed and handsome as ever. He is much more comfortable!
Dustin P
2019-05
Tucker loves Dina and they do a great job. He smells so good and clipped his nails which is a mission. Thank you All Paws Auburn!
Tami Greene
2019-05
Lakisha is the best and so is the woman who works with her! I brought a cat with a heart condition that needed a good brush out and they were amazing!!
Joann Lawless
2021-05
This is the first time we had Barbara she was wonderful my little mixed poodle had a lot of knots in her fur because of the virus stopping service she did a wonderful job on her we will definitely have her again thank you for your patience with my pets
Caitlin Goyette
2022-05
I bring my guinea pigs here to get their nails done. They always fit me in quickly, have good prices and always very nice.
Eric Gardner
2022-05
My wife and I have been bringing our cat Apollo here for a few years now. They always get Apollo feeling and looking good again!
Kelly White
2019-05
blinx, our Maine coon, comes back fresh, lightweight and relaxed after her lioncut! especially with her little decorated catnip bag they give her to take home. :)
Karen Harper
2021-05
Very caring with the pets' best solution first! Highly recommend for the best grooming service (for cats in my experience).
Tina Durski
2019-05
First visit was on 10/12/2018 and it was Excellent! Did exactly what I asked for. My Lily looks great!!! Thank you All Paws 😊
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