Bruce's Hardware

James D

2024-05

Great ol' classic Hardware store guy behind the counter is a class act! Thus store has everything you need from camping to your every outdoor necessities, building, etc.

Sarah Leidhold

2023-08

Such incredibly helpful service! ALSO Rio is the coolest dog in the world! Ask to see her tricks! This is my new favorite store!

Stephen Stecker

2024-01

Bruce is the man. He walked me through options for some home fixes. It is great to see small businesses thriving like this. He is also a smart dude and great conversationist.

Noel Cole

2023-05

Our first stop, whether looking for hardware, paint, cleaning, and gardening supplies. The store is well laid out, and easy to navigate. Bruce is knowledgeable, and helpful. On the rare occasion that he doesn’t have what you are looking for, he will offer to order it for you.We’ve been going there for years, and the store gets better, and better. Why drive all the way to a big box store when you don’t have to. Bruce’s Hardware is a gem.

Heather Gracie

2023-08

There was a huge selection, and Bruce was wicked nice, but my 5 star review is based specifically on his dog, Rio. I love her and she's probably one of the smartest dogs I've ever met.Please make sure to give her head pats when you go in, and if you have time ask to see her tricks.

Linda Shea WSU

2023-05

We were campang nearby we noticed the faucet in our RV was leaking. Not wanting to make the 40 minute trip to the closest Home Depot we took a chance at Bruce's, a mere 10 min drive. I'm glad we did! I was pleasantly surprised that they had the exact cartridge we needed to fix the leak. The folks there were so nice, a real pleasure to find them when we did, now we can continue to enjoy our vacation.

Homebuiltcamper Dave

2021-05

Bruce’s hardware is wonderful local hardware store. The owner built the store himself and his (and the employees) attention to running a high class operation is above no other. They have great prices and it is rare to go in and not have a hardware need met. The store is unbelievably well stocked with hardware items for every need! America was build with the hard work of small business owners and Bruce and his employees have this same innovative quality work ethic. Just an outstanding store. Everyone that works there is knowledgeable and eager to help solve any hardware problem.

Donna Barry

2020-05

Best customer service ever! Great place also to get local service recommendations. Bruce saved us over July 4 by recommending a plumber for a clogged toilet who responded quickly. Support our local retailers. Far better than the big box stores!

Amadeus

2018-05

Bruce is great. I moved to Tolland from the city, and there isn't much out here for stores. He has saved me on several occasions. Good hours, fair pricing, really friendly staff. And he has a really cute puppy that loves greeting customers.

Howard Newhouse

2023-05

Needed something to strap up a cracked car bumper. Staff was super helpful even came out to look at it to help find the best choice. Great store and people and they seem to have a good selection of items.

Jeffrey Hobson

2022-05

EVERYTIME we go to Bruce's Hardware he has what we need. Very kind, patient and knowledgeable..All the staff members are nice, know the store and what they are doing. Can't say that about other atores! The dog is still our favorite part of going!

Greg Wheaton

2018-05

There's a lot packed into this store and the staff are so friendly and helpful. I can say enough good things about Bruce's Hardware. We live in Taunton and we bought an old farmhouse for a summer place in Otis, travelling once a week out here for renovations. Bruce's is my weekly shopping trip . . . He's rescued me time after time!

Rudy Breteler

2020-05

Wonderfully helpful and friendly people work here! We are from out of town, and happened to need something unexpectedly. I’m glad we did—it was a treat to come in and enjoy the nice customer service and homey atmosphere of this good old-fashioned family hardware store. Somebody (maybe Bruce?) even gave me a recommendation for someone local who was willing to take our broken boat trailer off of our hands after it snapped an axle. I wish I could clone your store and take it home with me, so I could shop there all the time. The people of Otis are lucky to have a business like this in their community.

Ryan Mayer

2019-05

We recently rented a rug doctor machine from Bruce's hardware that ended up being faulty. The store very kindly and graciously supplied me with a replacement machine that worked wonderfully. To my surprise, after returning the second machine, the store gave me a full refund to cover my troubles. Some of the best customer service I've ever come across. I'll surely be back.

Larry White

2022-05

We recently purchased a home in the area. We were doing some updates and needed some items. Honestly I stopped in expected I would need to continue to Westfield to find a larger store. But I did not, Bruce's had what I needed a fair price. I think I stopped in three times that day!

Ryan Mackbach

2018-05

Always a smiling face and greetings to help find what you need fast. Convenient for a local shop. Large amount of good in a small town store! Bruce is great at accommodating a small to large custom orders also!

Cynthia Gonzales

2019-05

I went in to look for a specific hand broom. I couldn’t find what I was looking for. As I was walking out the young gal behind the counter began to ask me questions about what I needed. I believe the owner heard us and began searching as well. Not only did they go online to look what their vendors had; they ordered me one😊. The length and effort they took to make me happy was WONDERFUL. GREAT CUSTOMER SERVICE, VERY FRIENDLY. It’s sooooo nice to see this old fashioned work ethic. Thank you for making my day!💫🌟

Kenneth Koval

2021-05

I needed a tub spout with a shower diverter. They had a universal one in stock that appeared it would work, but I was concerned that it may not be the correct size for my pipe and I would end up bringing it back. Bruce opened the clamshell package, we tested it on a sample pipe and it was exactly what I was looking for.

229 E4 Co-op HDFC

2020-05

Love this store and the staff. They’re super nice, knowledgeable and helpful. We are city folks and each time we are at our family’s place in Otis, we have some crazy mishap: septic system going crazy, hornets nest, mice, etc. The owner has been our guide and savior!

Stacey Godek

2020-05

Great place! Outstanding service! Didn’t realized they were closed but since Bruce was still there he let me get what I needed, I’d say that’s top notch customer service! Thank you! Also great to have nearby for quick projects. They have everything you could need.

Deborah Polinsky

2019-05

Bruce and his staff are always extremely helpful, knowledgeable and polite for all of our projects. We recently rented a brand new power washer and with their advice did the job ourselves.

Mark Prest

2022-05

Working in Otis and needed a 20 foot ladder. Stopped in and they had one in stock. Out the door in 15. Thanks. Great job.

Juanita ORourke

2021-05

Went on Bruces’s virtual tour this morning looking for a product, seafoam, found it , jumped in the car drove over and picked it up! How convenient! it!’s a great site...highly recommend using it

Brian Gannon

2021-05

I love this hardware store in East Otis. Packed with more items than you would think, and saves me the trip from going down the mountain.Friendly people and fair prices, what more can you ask for?

Aileen G-P

2021-05

Bruce is a mensch and has a great little hardware store. He and his staff are all wonderful.

TK3D Printing

2018-05

Bruce's hardware always seems to have what I need in stock. It's convenient that this place opened up only a short time after the other hardware store in the area closed!

Jon Lynes

2021-05

As always, Bruce and his crew were very helpful. Great store, great people.

Peter Sullivan

2019-05

This place has just about whatever you need. They pack a lot of useful items in a small place. Quick, friendly and knowledgeable service make them the best in the area!

Robert Bellucci

2020-05

Amazing place, owner goes above and beyond to keep his customers happy. Wish there were Bruce's out there to help customers out!

Chris Brunet

2019-05

A friendly place where everyone is looking to help out, including Bruce himself. Well organized and a large variety of items.