Walgreens

Colleen Baker

2024-02

I don’t use the pharmacy here so I can’t comment on that, but every time I go in to buy a few things, there’s a nice man at the counter who is so personable, polite, helpful and friendly.

Norman Whelan

2024-04

I found Kevin to be most helpful in finding the right deal to be had at beneficial times. Thanks 😊

N8 Woods

2023-05

Pharmacy techs get busy and cannot always fill the prescriptions as quickly as they'd like, which is perfectly understandable. However, their customer service here is awful.Just went to pick up a script that was called in this morning. It wasn't ready when I arrived - no big deal. But the way the techs berated each other and blatantly ignored me as they each tried to blame the other was entirely unprofessional.Hate getting my script filled here. The techs need to be retrained!

Treva Whichard

2023-05

I have been going to this location for prescriptions since moving to Orleans in 1989. It was great when it was Brooks and, then Rite Aid, but has plummeted in quality of service since it became a Walgreens. The pharmacy situation is awful - hours are 10-6 M-F and NO HOURS at all on Saturdays and Sundays. With my work schedule I am going to need to change my pharmacy.

Richard Paris

2021-05

Since Walgreens took over this former Rite Aid store, the pharmacy has deteriorated rapidly. The former Rite Aid staff, who were a high-functioning team, have mostly left in frustration. The new staff do not know any of the customers, whereas the old team knew every customer's name and medications. It's clear that he new folks are completely overwhelmed; there are not enough staff for the volume.It now takes days to get prescriptions filled. I just waited on hold for 35 minutes, trying to find out if my 2 prescriptions were ready for pick up. I finally had to hang up without ever getting through. And if I go there to find out, I'll be standing on line for up to an hour, and will most likely find out they are not yet ready, even though they were called in days ago.Errors and mistakes are happening with greater frequency. Customers are furious.This is a town and region with a generally elderly population, and we can no longer rely on what used to be a really good pharmacy.If you need prescriptions filled, please run to another pharmacy. This Walgreens is a complete disaster.

A “AP” P

2023-05

So, I had a terrible experience with the actual pharmacy at this store 2 days ago, but that's not what this pertains to. Today I got an EXTREMELY bad sunburn. After putting aloe with lidocaine on, I found that I was still in DESPERATE need of something for pain, as well as an anti-inflammatory. I arrived at the store at 9:57, they close at 10, but they were closed, and counting their drawers. Now, even though they shouldn't have been closed, they certainly didn't need to re-open the store for me, but they did. People reading this: This is how we are supposed to act towards each other. And, that is what a pharmacy is supposed to be there for. It just needs said that, again, even though they technically shouldn't have been closed in the first place, we need to look out for each other, loke these peopledidfor me in my timeof need. I can't express my thanks enough to the 2 women working there tonight. THANK YOU, and GOD BLESS YOU and YOUR FAMILIES!!! 👪

Lia Rose

2022-05

I was treated with such disrespect by the cashier at the front of the store. Her name was CHRISTINE. When I later called and tried to complain to her manager, she told me she was the manager and hung the phone up on me. After reaching out to the Walgreens corporate office. I later found out she is not in fact a manager. I feel completely violated, discriminated and just shocked at the sheer rudeness she treated me with. I will not let this encounter go unnoticed and I feel others should be warned before innocently encountering this awful cashier!

Ken Struglia

2022-05

Scheduled a vacination with Walgreens. Date and time confirmed by them and they sent me a reminder the day before. Arrive just before my 9:00 am appointment, but pharmacy is closed and doesn't open until 10:00. Pharmacist is there filling prescriptions but will not administer my vaccine even though a have a confirmed appointment. Absolutely ridiculous and a complete waste of my time! So much for valuing their customers. I rescheduled my vaccine with CVS, where I should have gone in the first place.

kevin o'connell

2022-05

Wife learned she had tested positive for Strep. Medication called into Walgreens. Called the number and no human interaction. Went through the menu and told that the prescription was in the que. Checked the website and found that the store closed at 8:00PM. Drove there to see if I could.pick up her medication only to find out that the pharmacy closed at 6:00 PM. Which is on a sign at the entrance, but not on the website. Also the Pharmacy is closed on weekends.We had previously noted that the Pharmacy seemed incredibly slow to fill simple prescriptions, but assumed it was all part of COVID. I'm now convinced that they don't have a clue and will take my business elsewhere.

Debbie Weaver

2021-05

While in line to check out at the Orleans Walgreens yesterday, I observed the most commendable behavior of a store associate named Mary. Mary dealt kindly and patiently with an obviously distraught customer, who was having difficulty getting a senior flu shot, as well as having problems getting her recently purchased Trac Phone to work. It also came to light that the customer’s husband has passed away in May, due to Covid-19. Mary handled the situation professionally but compassionately, and was an inspiring example of how being kind to each other can help make our world a better place. I wanted to write this because too often businesses hear only negative reviews, and this couldn’t have been a more positive event for me to witness. I am only vacationing in Orleans, but would happily return to this Walgreens any time I’m in the area. Thanks for your service, Mary. 🙏

Patricia Dolan

2021-05

Last month I was told my Rx would be filled that afternoon. I went in at 6:00: the Rx had arrived but had not been filled. I waited 30 minutes while everyone who came after me was served.Today I called to find out if the automatic renewal had worked. After being on hold about 25 minutes, I talked to a pharmacist who put me on hold. I was disconnected, so called again and was put on hold, told there was one call ahead of me. That was 50 minutes ago.Have I been dropped? Every 18 seconds, I am still getting the "We are sorry, our staff is answering other calls. Please hold on and we will be with you shortly."Infuriating! Have I been dropped but am still getting the message.Should I hang up and face another 30 min on hold? Should I drive 5 miles to the store and wait there? Except for the brief time I talked to the pharmacist, I have been on hold for 1 hr 20 minutes.

Constance Kremer

2023-08

Kevin is the best. So upbeat and kind. I love when I go in and he’s working.

Peggy Ekman

2023-05

Terrible pharmacy service. What pharmacy closes because they don't have a pharmacist! Lines are long and only one person checking out.

John Fauth

2018-05

Staff is professional, caring and friendly. Best pharmacy around.

Robert Weeden

2022-05

Exceptional service @ Walgreens Orleans, MA. Always looks out for client’s interests.

Alana Lipkin

2017-05

The staff is very helpful. Summer clearance starts later than usual here.

David Samuelson

2022-05

Pharmacy desk is feeble, bad at communicating, and disingenuous

Mark Tuers

2018-05

Awesome Pharmacy Staff . Very friendly.

Molly M.

2018-05

Lots of parking and friendly staff. Pharmacy is very helpful.

Ginny Parker

2021-05

Marvelous Pharmacy Staff! Love them!

Tim O'Brien

2021-05

2 calls 45 min on hold no answer. NOT ACCEPTABLE!

Ian McIsaac

2021-05

Very friendly people and clean store!

Andra White

2021-05

Very nice clean store.

Jay Sullivan

2022-05

Great friendly staff.

Stephen Chase

2019-05

Best Rite Aid ever!!

Jessica Smith

2015-05

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