Shaw's

Ken Struglia

2024-01

Shaws is competitively priced with fresh produce and close to where I live, but I won't shop here in the future. The checkout experience continues to be very poor, with inadequate lanes open (only one lane most mornings), no baggers and staff on the register .typically will not bag unless you shame them into it

Kristine Amari

2018-05

Good quality and selection of items. I was able to find everything I needed here. I was also impressed by the bakery - the tiramisu and carrot cake were great (although I don't recommend the peanut butter cake).

Rick Nye

2024-02

Plastic recycling bin is full. Told 3 people and no one addressed in the 30 minutes I was there. Just get rid of the recycling program at this location so people won't waste their time and instead go where the company wants to receive recycling.

meghan

2024-03

The women at the bakery are amazing!!! They made my son a beautiful cake last minute❤️

Johnny Chan

2019-05

Great large chain grocery store in Orleans, MA. Large store, big selection of produce, seafood, and meats. Friendly and helpful staff. The store is clean and well organized. The weekly sales are good and the shopping plaza offers free parking.

Esther Jo

2018-05

I just had a great experience with Shaw's Home Delivery Service it got here 45 minutes before the 2-hour window time they gave me they had updates when she needed to change something or they're out of something my personal shopper name is Margaret and then the driver was wonderful I didn't get her name and fortunately my fault but I love this experience

Lewis Tood

2023-10

We shopped here a few times during an extended stay in town. First, the good: beautiful produce, huge (wide) selection in all departments, the store appears to be extremely clean. The *shopping" is great! The bad: checkout. My goodness -- checkout is a horror show!!! Management: you need to 1)staff the checkouts ADEQUATELY and 2)inform your checkout staff that badmouthing customers is not cool. On point 1: having ONE checkout open at 5:30 PM on a BUSY weekday afternoon, with 6-8 shoppers with loaded carts lined up behind the SINGLE open checkout, with a growing line, is VERY POOR SERVICE! Having your "junior" or "assistant" or "under" manager STANDING AT A PODIUM literally DOING NOTHING while this is happening is EVEN WORSE! Multiple customers approached that person and POLITELY asked if more registers could be opened - he answered no every single time. Were his fingers broken? Too lazy to open a register? On point 2: on a busy Friday mid-day shopping trip, the two open registers were incredibly busy and clearly the checkout staff were frazzled. However, that doesn't mean they should be name-calling the customers. We felt sorry for the checkout staff -- they apparently hadn't had their breaks and were exhausted -- again, this is a MANAGEMENT problem!!!!! So, MANAGEMENT, the recommendation is that you PAY ATTENTION to what is happening at the FRONT of the store. And DON'T ASSUME that everyone wants to do self-checkout. UNLESS and UNTIL you provide DEEP DISCOUNTS to shoppers for CHECKING OUT their own groceries and BAGGING their own groceries (i.e. DOING THE JOBS THAT YOU SHOULD BE HIRING FOR!), we and MOST others won't be availing ourselves of self-checkout at your store, or any other. PLUS, self-checkout DEPRIVES people of jobs who need them. You have what -- at least EIGHT -- registers at the front? STAFF THEM!!!!!!! And by the way, this year is not the first year we've encountered these types of problems at this specific location -- we have been visiting Orleans at least twice each year for the last 10 years and encounter problems with lack of open registers *every* time we shop at this store.

Denise Hyer

2023-09

Busy at 3:30 on a cloudy summer day when the beach forecast wasn't promising, rain expected any moment and traffic on the roadways was heavy.Despite lines at the check-outs, they moved quickly because SHAW'S had thrm staffed with checkers and baggers.

Tara Jill

2023-05

I go to this store a lot and the employees at the deli or stocking produce are very helpful when I try to find items for a shopping app I’ve been doing to make ends meet. Good quality items and well organized. I usually go to self checkout when delivering for the gig economy, but when I do my own shopping, I go to the checkout with a cashier. I sincerely wish the cashiers would be more efficient and not insist on engaging in long conversations with everyone in line. Some people are there to buy groceries and leave and are not there to hear about a cashier’s personal problems or pets. My own mother won’t go to this location anymore because she gets stuck in checkout leaving to listen to a cashier talk to her about some inane topic like gardening or potentially traveling to Bermuda. I understand that working as a cashier is lonely and that this is a vacation town, but there are people who really do have schedules and appointments and don’t have time to listen to the cashier take 10 minutes telling people in front of you about her personal life and then wait another 10 minutes to buy 6 things because the cashier is reminiscing about a family vacation. These are really conversations that an employee should be having off the clock. Please work on training your cashiers to me more efficient

Cameron Tylek

2022-05

A large grocery store with everything you'd expect, including a large beach/backyard items area with blowup floats, chairs, and other leisure activity items.

Lina Christo

2023-05

Store is clean and organized. Anything you need, they probably have it here. Friendly staff, the bakery staff attendant Kevin was very friendly and eager to help us. The service is the best, food selection is wonderful and good sales. You can’t go wrong with Shaws!

Dave Villandry

2023-05

I love Shaws!! Always neat, clean and roomy. I don't feel Claustrophobic in this store. The lovely woman who runs the flower section is phenomenal. Very informative and helpful. She helped me pick out 50 roses for our 50th wedding anniversary. You know without her I would have picked the wrong ones.

Kate Rollenhagen Diggs

2023-05

I come here to recycle plastic bags and film. There are bins in the alcove where the aluminum can recycling machine is. It's very helpful. The store is usually too crowded for my tastes so I get groceries elsewhere. But the other store doesn't have plastic bag recycling.

Rich Littauer

2023-06

Today was a very bad day at ShawsI placed $53 of items in my cart so that I could receive the $5 credit in this week's online promotion...I was encouraged last week to sign up for the New Health Program...and I did sign up. earning at least $15 of credits that do not expire for quite a while.Shaws applied my $15 health program credits against my groceries paid for with SNAP....and The Customer Service Agent said I did not purchase the $50 necessary to get the $5 credit.I asked her to fix it.She said she could not..I suggested that she void my order and let me buy another $12 of Groceries. (To requalify for the $5 off.)She said that she could not do that and she gave me a number to call...@ corporate...She would not call for me and work it out right there with all the paperwork before us.I am not feeling very good about the Health Program right now that had me stressed out while in the Store...with really poor customer service.So..the Lesson...Too many loop holes to let Big Grocery Weasle out of Promotions....So Bag the Health Program....too much Stress.So This Senior Citizen will Return to Shop & Shop more often: first stop in the future .

Katherine Ziemba

2023-05

Very clean store door most items are very well stocked and what isn't stocked is due to shortages everywhere.. The prices are competitive and better than Stop & Shop prices. Employees were all very hopeful and polite.

Leo Klevens

2024-02

Best cold cuts available. Try the apple smoked ham. You won't be disappointed. Great shopping before summer crowd arrives. Still the best

Laura S

2023-05

Was in line at the deli counter waiting my turn ( the numbers were not in use). I was next in line,yet the clerk took the woman behind me because she seemed to know her and they started chatting it up. Um ok annoying but not going to get into a fight over it. A man comes up and asks if he can help me, I ask for a lb of jam and glance down at my phone as he turns to grab it. He turned around and said sometime like are you pointing at the ham or are you on your phone? I said the ham but was a little taken aback by the comment. Only ordered one more thing because I was done being treated bad at the deli counterFast forward to next day. Went to get some ice cream for my kid. The cashier was polite but didn't even ask if I wanted a bag or not and proceeded to wait on the next person. I scooped up my stuff and left. Seems if you are a regular you get treated fine but if you are a "tourist" not so much

Peter Smith

2024-01

Perfectly good, mainstream grocery store.

Nancy Campbell

2022-05

Very impressive I had never been in there and because it's lay out is very similar to our smaller version. In East Providence, RI enjoyed my shopping experience. People were. very alert and oriented. So. I was able to get in and out in no time.

Ryan Clark

2023-05

Rude employees. Website still states they open at 6am. Place was open. As I was checking out this lady walked by and said "and again, we don't open till 7". I said "excuse me? Your own website says six..I checked before I came" she again rudely said "I don't have anything to do with the website and that it had just started today."Alright, then don't come at me first thing in the morning like I messed up cuz your website is wrong! When you change your hours you should totally update your website, or at least don't have the whole store open and self checkout up and running cuz boy was that confusing.

Thomas Williams

2023-08

It's a supermarket chain. Some things are cheaper than the competition, some more expensive. Some items are carried here and not there and vise versa. Generally I find super markets similar, and I shop here at Shaws and also at Stop and Shop at the other end of town.

Danny Rowland

2020-05

I was in Cape Cod for 5 days and I think I went to Shaw's 5 times. They have everything you need. I was very happy to find a good selection, good prices, and pleasant employees. They have freshly prepared meals as well. Their deli counter is nice. They have a flower section as well. They even have a lot of seasonal essentials in the one corner.

John Cardarople

2023-05

Always a staple when we come to the cape. The staff is friendly, the stock usually has all we need, and the service is prompt, especially the drive up & go. Very efficient on that service.

Carl Richards

2023-05

Wonderful supermarket. They have everything, well organized, at fair prices. Helpful staff, efficient checkout. What more could you ask?

Kori-Lin

2018-05

Good prepared food and we'll stocked shelves. Only downside is they never open up enough registers to support the number of shoppers, especially during peak season. Be prepared for a bit of a wait at check out.Unfortunately, they also did away with their self check out so if you are thinking about going later in the day, like close to closing, you are at the mercy of one, usually slow, register.

Marilane Correa

2021-05

Worst Shaws on the cape. Front end employees and cashiers are extremely rude. It almost feels that we are bothering them for shopping there. Let people self checkout if they have more than 20 items. Only you guys have that stupid rule. Train your employees better. They are awful. They lack customer service big time.

Ronald Gutman

2018-05

OK, not many Shaw's around these days.. this is a Wonderfully large and stocked Market with a nice section of heated meals as well as Subs to your liking. Nice and Clean and Tidy with an expansive selection.. and helpful staff and stamps (not sure about the stamps, you can do something with them.. BONUS).

Larry Krainson

2023-07

The store had what we needed. But the people working there were cranky and rude. Borderline hostile. Not what we were expecting at all and very different from all other grocery stores I've even been in.

Jessica S

2021-05

Busy, & too many people aren't willing to go only one way down the crowded aisles, but they were well stocked with great stuff as always.I did take away one star because I find not being able to bag myself annoying, but that's a norm here.

Kevin Boyan

2018-05

Great produce, very fresh. Great seafood and meat department. Plenty of fresh bread. Love the salad bar, Olive bar, Wing bar and all the hot foods available. Great store that has everything you need. Service is above average. The flower department is probably the only thing that's lacking a little but it is adiquate. 5 Stars. Great job Shaws!