eVacuumStore

Stone Cuban

2024-05

eVacuumStore has many vaccum parts at the best low price available online. I ordered a hard to find Dyson DC24 part and I received a brand new genuine Dyson product. Fast delivery and ease of ordering online. I am very satisfied with eVacuumStore.I've included a picture of my tiny DC24.

Blue Haired Witch

2024-05

Very good service. I did have to follow up with customer service as I had not received confirmation of my online order, but my query was answered very promptly and the order was shipped immediately afterwards. The quality of the items was excellent, as was the price.

Brad Bach

2024-05

Erin at the eVaccumStore was great. Answered my questions about the Sebo ET-2 Kit, gave me the 10% discount, got the order placed. Arrived in 7 days by FedEx in good shape. All of the parts were in the box. Very good buying experience overall. Happy customer

L Douglas

2024-05

Called me quickly after I left a message about vacuum cleaner part. Really nice on the phone. Knowledgeable. Quick shipping. Product arrived on time and in perfect condition. Thank you!

Andrew Walker

2024-04

Very pleasant experience. I called because had question regarding the ETA of my order. She told me it was slightly delayed due to brush roller, but I received an email with tracking information just within a day. A+ service. Thank you! Lowest prices on vacuum cleaner parts online. Vacuum runs like new again.

Lucinda Pytlak

2024-04

I am very happy with my new central vacuum system! It works well and seems more quiet than my old one. A friend of mine installed it for me, and he had wonderful help on the phone from the staff, most especially Erin. Thank you for being so helpful and for providing such an excellent product.

Darryl Benamati

2023-10

Probably the worst experience I've had dealing with an online retailer. I ordered a part in early August. After numerous inquires, they finally sent a part in late September and it was the wrong one. After several emails and phone calls they explained that I was mistaken even though the part that they sent didn't fit. I finally ordered from another supplier of vacuum parts and had the correct part within 4 days. I've asked for a refund and haven't received a response.

Marco

2024-04

Horrible customer service. They cancelled my order of over $4k without notifying me. Never responded to my emails or voicemails and everyone I spoke to on the phone had an attitude when I tried getting this resolved. I had to dispute the charge with my bank because they didn't refund the money. They're quick to cancel an order but slow to return the money. I ended up buying from somewhere else, do not buy from them if you want an easy, painless buying experience.

Randy Frazier

2024-05

I was very happy to have found this store and particularly since they had the replacement part I needed. Instructions to install (cord keeper) were clear, easy to follow and written in English. Yay! And my made in America Electrolux goes on!

Sherrie Sterrett

2024-04

I needed to replace a tool for my Kenmore canister and was greatly surprised that Evacuum store had the exact part and to top it off it was on sale. I received the package in about 5 business days after ordering. Good job!

Diane “Di” Glassel

2024-05

Fast service! I needed a part for a Bissell shampooer that is no longer manufactured, I searched several sites and finally found the eVacuumStore. Was elated to find they actually had the part and they shipped it right away. My shampooer is still working great and now with the new part I can finish my carpets. Thank you to the eVacuumStore!

JM Mack (AURADRONE)

2024-05

Never received item I paid for. Package shows delivered to mailbox with no address and customer service could care less. Sadly this is why smaller businesses are losing to Amazon. They couldn’t care less about their customers and refused to help. Will make sure to tell others to avoid this company at all costs.

M. Campbell

2024-04

My order arrived fast and the prices were reasonable. I checked the manufacturer's site, Sebo, to make sure I was ordering the right accessories for my model. Everything works fine.

Rene Harris

2024-02

We ordered a part for our vacuum cleaner. Through this company, the customer service was good at first. We placed our order and then about 2 weeks ago. We had to reach out to this company to find out what was going on. So I told the lady what the order number was. And she said she would check on it and she would get back to me. She finally got back to me. Told me that it was out of stock. Check with the warehouse and that she would email me back. Which never happened. So just when I was about to reach out to them again to find out what was going on. I all of a sudden got an email stating that our purchase had been Shipped. We ended up getting our part that we needed for our vacuum cleaner.I have been in the business of customer service for over 35 years and the one thing I. Definitely know is that when something is not right or the part is wrong. I. Definitely let my electricians know immediately and I fix the problem immediately. I never leave a customer hanging or wondering what is going on. In my opinion, this company could do better by better communications.By keeping their customers informed as to what is going on with their part weather. It is through a phone call a text message or an email. Like I said, we did receive the part for our vacuum cleaner cleaner. But the customer service communication was very poor.

Melinda Shore

2024-02

I should have checked reviews before ordering from them. They did not tell me at the time I ordered that the part was out of stock - I simply didn't hear from them at all, other than a receipt (and they charged my credit card immediately, despite not having the part). When I contacted them to find out what was going on they simply said "Good news, more are on the way and we will ship the same day that stock is available" without a single clue whether that means in a few days or a few months. Really terrible business practices.

Robin Mullen

2024-02

I ordered a hard to find replacement piece for my vacuum cleaner. I found it at eVacuumStore, the information was detailed and it was easy to see it was the right piece. Great price and very fast shipping. Have saved this store in my email for any future vacuum cleaner parts. A+

J Troise

2024-04

I purchased the top of the line Miele in February 2024. When I received it it did not work properly, and I had to return it. It’s now 3/26/24 and no refund. I called their customer support and some guy by the name of Andrew keeps hanging up the phone because he doesn’t have the ability to communicate effectively. Guess what? This is the USA and I don’t care if you like my tone! I want my money back. Had to report them to my credit card company. Buyer be aware. Totally unprofessional.

danstanhope

2024-03

The site had a replacement hose for a 25+ tear old Eureka Boss vacuum, when a few other sites showed it was no longer available. The info on the site made it easy to find the correct part and checkout and shipping were easy and fast. The part installed flawlessly. I will use them for future needs.

Kale

2024-03

I needed a new handle for a Bissell wet mop and was able to get it here for a reasonable price. It took a little extra time to arrive but came in a protected box and worked perfectly. A great company to order from!

Pamela Lavallee

2024-02

Miele Classic C1 is great. I was very nervous about purchasing a new vacuum since it had been years. My previous vacuum was just getting too old. I am so glad I did. It works great, is quiet and easy to use. The eVacuumStore was perfect. I had written my address wrong and they contacted me to make sure of the correct address. It arrived quickly.

Kristin

2024-04

I look forward to receiving my vacuum. But I was sent a link for tracking it after purchasing it with a link. The link took me to USPS which four days later was still saying status unavailable. I contacted support and they asked me if I had checked on FedEx. The link they sent was not for FedEx. When I went back to the original email, the link had disappeared. How does that happen?! And I can't get any more response from eVacuum. I hope it shows up.

Cheryl Cummings

2024-03

Product is as advertised. Website is user friendly, and shipping is reasonable and quick. These vacuum bags work really well. I have a 20+ year old Electrolux that I love! I only buy the best products because I want it to last forever! These are double-lined bags so they trap small particles from getting into the motor, thus protecting the vacuum. I have also purchased parts and accessories for this vacuum at this store. Very satisfied!!

Cindy Schaeffer

2024-04

This store has the best customer service I have ever received. After giving them all the information I thought they would need the belt we received was too big. I called and they immediately refunded me my money. There is nothing more you can ask from a company today, than to have this excellent customer service. This company has exceeded all my needs. For any future needs I will definitely go back to them.

G J

2024-02

It was a pleasure to do business with this company. I searched all over the Web site the item I ordered and they had the best price. Plus even though it was on backorder, they kept me informed and made sure to get it back in stock so they could send it to me. All other online sellers just cancelled the order due to being out of stock.

Garrett Blizzard

2024-04

Tried repeatedly to sign up for the 10% promotional email offer and it failed to send me the email. Yes I checked my spam folder. I placed the order without the discount, assuming I could call their hotline and receive the discount. The representative on the phone failed to acknowledge my concern. He was condescending and in no way helpful. I called again, hoping to speak to someone else. The same man answered, and I asked if I could speak to someone else. He lied and said he wasn’t the same person I had just spoke with. He would not allow me to speak to another person and told me I was rude for repeatedly telling him their email system doesn’t work. Absolutely abysmal customer service. I will be ordering from another vendor.

Philip Keener

2024-04

The price was comparatively reasonable and I received it when expected. However, the product sent (black) was not what was pictured (white). They said they don't have white even though they advertised a white accessory. They did not offer a refund or adjustment to the price. So beware of what is shown if you care what color or sameness the product is.

howard luedtke

2024-05

I'm a Canadian customer, this company is not international. They mailed my order without any documentation to Canada. Of course the order was delayed and held at Canada customs. I phoned and explained the problem, no problem we'll take of everything, nothing happened. A week later I sent an email, now someone did solve the problem and I would like thank that person. this was only a $100.00 0rder

Carl Stegmaier

2024-02

It was just a tiny belt for an old Kenmore Progressive carpet sweeper attachment. Took a few minutes to find the right piece to order, didn't have to call them. Fair prices so I bought a backup! The order arrived by standard shipping in less than 10 days. The repair took about 5 minutes.

Rebecca Alexander

2024-01

My husband started ordering the vacuum supplies for me from this store and I appreciate the sales and very quick service. I have taken over the ordering now and it is so easy! I had to order over the holidays (had 3 vacuum bags left but not sure how long it would take so ordered then) and it was a very quick reply stating the order was processed and the package of bags and filters came much quicker than I thought it would take. Thank you!

William Burke

2024-04

Very satisfied so far. Clean solid German design. A bit too heavy for my medium thick carpet upstairs so I sprang for the soft bristle roller and that helped a bit. I also sprang for the extended hose and I’m glad that I did. Very handy. This machine is much more effective than any of the shark rotator cheapies that I’ve been replacing for years.