Roz's Place Vintage & New

Niko G

2024-01

I was Googling Roz's to see what time they were open until when I saw all the recent negative reviews. I just felt like I had to chime in. I have been coming to Roz's since 2005, when I was in high school. I don't go all the time, but stop in every couple months or so. I have always had nothing but pleasant interactions with everyone there, and find the employees to be nice and helpful. They have a really cool selection and great deals. The shop dog, Morgan, is also always a treat to see. In my time coming here over nearly 2 decades now, I have always found everyone to be kind and patient with me as a customer. I do not mean to disparage anyone's experience they've had, but I just wanted to toss my own opinion out there. I really love this place and seeing all of the negativity made me sad, whether it was warranted or not.

B

2023-10

Friend showed me a skirt they had here to ask if it was my style of clothing, and I held it up to look at it not worrying about size.Woman who works there (who I felt had been watching me from the moment I walked in the store) instantly comes up to me saying its a child size very loudly.I explain to her my friend picked it out and she keeps going, loudly saying "are you a child size? Thats a child size" very patronizingly and rudeI felt like she was purposefully trying to embarrass or shame me.Buy somewhere with a less rude owner who doesnt shame all the customers

Hannah Perlmutter

2023-05

Stopped by here today after not coming in 9 years (since college) and I was overwhelmed by how amazing it still is. It’s only improved over the years and their collection is unmatched. This place helped feed my love of vintage in my teens and it still does today. I would’ve stayed hours if I could. Great prices, great pieces, and such friendly customer service. Cannot recommend enough

John Duffy

2023-06

I was so shocked by the behavior of the woman working there today that my partner and I are still chuckling to ourselves hours later about how absurdly rude she was. I asked her if there was somewhere I could leave the clothing I wanted try on while I was shopping because I have a shoulder injury and holding onto the heavy clothes was aggravating it. I was told that I either needed to buy the pieces right then or they would be put back on the retail floor for other customers to grab and that they couldn't be held behind the counter or in the fitting room. While this doesn't seem so unreasonable, she was very short with me and rude about her delivery of this message and I was really put off by it. Then the woman told me that I would not be able to try on half of the garments I had selected anyways because I would "stretch them out" and that they were too small. It's like...are you even trying to make a sale over here? At first I thought I was being sensitive but then when I witnessed her behavior with another customer I realized this woman is totally out of line. I watched her deny giving another customer a receipt and a few other people who were within ear shot audibly gasped when hearing how she was speaking to this man. This lady is out of control rude. At this point another couple who was in the store turned to me and my partner and stated how rude this woman had also been to them and how they were going to just leave. We all were in consensus that we didn't want to support this business and a big group of customers all walked out at the same time. It was ridiculous. I will never go back.

Hailey

2023-10

I went with my friend and showed her a skirt. The employee asked if she was a small as I gave her the skirt to look atShe said that she was just looking and the employee started saying very patronizingly that it was a childs size and kept repeatingly asking her it she was a childs size,AFTER MY FRIEND POLITELY EXPLAINED that I gave her the skirt to look at, not knowing my friend’s exact size

Saoirse Milligan

2023-05

The older woman who works there is so rude and unfriendly. It honestly has deterred me from coming in the store any longer, despite the nice collection of vintage. My last interaction with her last year in which I asked to try something on and she said it wouldn’t fit me. Weird because I don’t remember asking her if it did?? I’m a medium/large and I had picked out a medium shirt. It seems like this isn’t her first time body shaming customers, given that there are other reviews stating this.

Katrina Schroeder

2023-06

commentary from sales staff on other people's bodies is deeply inappropriate and uncalled for. rude and discriminatory. other trans people: protect yourself and DO NOT SHOP HERE. don't waste your time/money/energy at this business. shame.

Christopher Gazzara

2023-05

Pretty shocked at how they treated my friend that was admiring a top in the window. She went in to ask about it and they told her “it’s a size small. And you’re not a small”. Unfortunate. We can do better in Northampton, especially for our trans community.

Sabastian Makenzie

2023-05

I’ve shopped here my whole life and unfortunately that isn’t gonna be a thing anymore. One of my very good friends has just experienced what I consider to be one of the worst types of treatment as a customer in an establishment. They were looking at a top that was currently on display and the women behind the counter proceeded to tell them that the top was TOO SMALL for them. 1. They didn’t ask for your opinion on if it would fit they asked to see the piece and 2. What if they suffered from and eating disorder, or Body Dysphoria? That could have sent them into a spiral. From someone who openly suffers with both issues I honestly don’t know what I would have done. I am honestly so saddened and ashamed that not only my dear friend had to experience this while just trying to hand out flyers for an upcoming event and wanting to see a top, but also the fact that this had to happen in a place that is suppose to be a safe space like Northampton! Such a shame! Roz’s DO BETTER!

CrissyKiss

2023-05

I just walked in their store moments ago as I’ve always done in the past, when I see something interesting in the window. Today however I asked about a banana top that’s currently on display in the window. There was two people behind the counter one was a man another was a women. The man had no idea what shirt I was asking about purchasing and the women did know what shirt I was talking about but proceeded to tell me the shirt was “small like xs” to give me a idea of the size. Which I found odd because I was asking if it was for sale and then the man next to her agreed it was “too small” and wouldn’t fit me and made the comment “yea that shirts small and you are not small at all”. It’s the most disgusting way i’ve ever been spoken to and I don’t think it’s appropriate to be judging or making comments on anyones body type ever. In Northampton especially of all places!This place isn’t friendly nor is it body positive.I will be taking my business elsewhere and If you are body positive and or queer I wouldn’t dare support this establishment.

Jack Alberico

2022-05

My friend and I just went here for the first time and absolutely loved it! They were playing great music, it was warm and comfortable and full of well curated vintage pieces, along with a few new things. The owners were very friendly, and they even had a cute little friendly dog! My friend and I both found cute things to buy and absolutely plan on coming back!

Heather Pierce

2022-05

Roz's has been in business for years, and I don't question why! They have a very nice selection of both vintage & new clothing, with very friendly staff. Easy to find, right by the underpass. I bought a really funky, cool, long yellow dress here years ago to wear as part of my Halloween costume, I went as 70's era Cher. I loved it & received many compliments. Would definitely recommend for quality vintage clothing especially.

T Squared

2023-05

Hearing that this store employs people who body shame someone when inquiring about a shirt is just sad. Not only do they not know who they might’ve been buying the shirt for & maybe it wasn’t for themself but also how dare you tell someone they’re too large to buy a clothing item for their body. Truly disposable & I hope these employees are reprimanded.

Lucy Singleton

2023-05

Staff are rude and judgemental. I work retail and if someone asks about an item that doesn't seem like it would fit/suit them, my first thought is immediately "this is probably a gift for someone else," which I keep to myself and I continue to help them regardless. I like the selection here I've always felt like they're actively trying NOT to sell things in that place. Prices can be a bit over the top as well, but that's the least of my concerns.

carrot prime

2023-05

my girlfriends favorite store and mow mine too, we went in there to get some clothes and we were greeted by a very cute dog who was incredible at fetch. Overall a great experience would recommend

teayuh

2023-05

Wow, and to think I used to love shopping here. After hearing about the owner’s true nature and also hearing about the way a customer was discriminated against and body shamed, you can bet I won’t be stepping foot back into Rob’s Place.Honestly, they should be ashamed of themselves.

Rachel Craig

2019-05

I went here the other night with a friend and didn’t realize until right now while seeing the store hours online that we were in there well after closing (sorry!). The staff was still friendly and kind, and the selection was great! All the merchandise was in exceptional condition and priced anywhere between reasonable to extremely cheap. I bought multiple pieces and was so happy with all of them!

Analise Betances

2023-05

This establishment has workers that are unprofessional, rude, and discriminate against customers. Don’t shop here until they reprimand their workers and hold them accountable and give a formal apology to those they discriminated against.

Sara Clemons

2023-05

I've never been into this store but after getting a very upset message from my loved one about they way They were treated, I can say that I will never set foot in there!!

Aprylle

2021-05

I love it here, I’ve been a customer for over a decade. I will always find heaps of stuff I want. I appreciate how many options there are, and how things are organized. Never change.

Ava Heimgartner

2021-05

Best place I have ever shopped. I will be back soon!! Great staff!!

Violet Hall

2022-05

Really well put together selection of clothes and great staff

Luc Morton

2019-05

Been most excellent since I was in highschool.. my son likes it now

Carrie Alyssa Houlihan

2021-05

Very cool, would recommend going in, but a little hit or miss.

Andrew Curran

2023-05

The owner could be a little more respectful

Alison Cunningham

2019-05

Great vintage clothing