Rocky's Ace Hardware

John Clader

2024-02

Nice people and the store seems well stocked, but their online inventory is SO inaccurate. Except for the most mundane items, if the website says an item is in stock at this store, more than half the time i get to the store and find the item is unavailable. Really frustrating, so most of the time I just don’t bother going there and head straight to HD or Lowe’s. Kinda of a shame, because it’s a nice store and I never end up using my rewards points.

Sylvia

2023-08

Awesome customer service. I bought a trimmer online, and the person who assisted me took his time to register the tool and demonstrated me how to use it. He also answered my questions very politely. Thank you for your time. I'm sorry I didn't get your name to add it to this review.

Mathew Farber

2024-02

Went there to get some keys cut today and I did not realize they charge $4 per standard house key when every other store on planet Earth charges between $2 and $3 including tax. Either the purchaser for this business does not know how to buy correctly or they're overcharging. Either way it should be corrected. The whole point of Ace hardware is being a local neighborhood friendly store. You can go to any other Ace hardware and pay just over $2 for the same thing.

Matt Esposito

2024-03

There wasn’t a single person in this store who even knew what fishing line was. Most Aces I’ve been in have minimal fishing supplies and at least some line to spool a reel. They were super confused and kept thinking I was asking for wiring. Had me running all around the store instead of just saying they didn’t having fishing supplies

Andrew Kalil

2024-04

Nice place if you're sick of the 3 big box home improvement stores

T O

2021-05

Waited 20 minutes in line just to get inside and then find out they aren’t making keys. That makes absolutely no sense. Are you not making paint or selling items either? It wasn’t even a self serve kiosk that was closed it was behind the counter. I went to true value and got key copies made there.

Tom Rhodes

2023-11

Awesome customer service. I bought a trimmer online, and the person who assisted me took his time to register the tool and demonstrated me how to use it. He also answered my questions very politely.

Joseph Martin

2023-05

I love this place. I wind up here somewhat frequently since I moved to the area. Way bigger than a typical hardware store so they’re likely to have what you need, but also way smaller than Home Depot where you have to wander countless aisles to find one item. I’ve bought everything from space heaters to push brooms to utility knives to measuring tapes to windshield washer fluid here. Friendly staff. Highly recommend.

Glenn Helvey

2023-11

I’ve been to this store a few times and am very happy with the selection of products and the assistance from the staff members.

Etown Alum

2024-02

Conveniently located but much pricier than Home Depot and not a huge selection.

Sofia Briskin

2019-05

Small and cozy store.From one modest store to over 32 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine and Florida, Rocky′s is now one of the nation's largest Ace dealers, known for expertise and great product selection in paint, hardware and lawn, and garden.

John Luff

2023-05

Received excellent service obtaining propane yesterday. The operator was polite and knowledgeable.I do have a favor to ask... could you call your North Reading and train them? They sent me away with a tank that was recertified in 2020. Your operator correctly noted a recert'd tank is good for 5 years.North Reading are not aware of this and it troubles me that if they don't know that basic regulation, what else are they doing incorrectly when managing a highly flammable substance...An obvious training opportunity for a) potentially safety and b) customer service since it was a bit of a waste of my time having to drive to North Andover (though you did great!)Appreciate it.

Chris Phaneuf

2023-09

Very convenient and great prices, but if a register opens up and the name tag says “AMANDA”…. let the person behind you go first

Chess Teachers And Learners

2024-01

Fantastic layout of the store, great selection!

lale wharton

2024-02

Half the workers don’t even know what’s in the store.

Justin Jones

2022-05

Rocky's is great. Good customer service, decent selection especially for a quick run and their rewards program/coupons are great. Every time I hear someone say that they aren't interested in joining I want to butt in and tell them but I mind my own business!

Damir Ismagilov

2023-11

great store with good selection and pleasant staff

Curt Raffi

2023-05

For personalized hardware store Rocky' is the opposite of the big box stores. Still has a great selection and people like Judy in the paint department make it worthwhile to visit if you're looking for true old fashioned help.

Sean Mccarthy

2023-10

I bought a chainsaw that give me trouble starting and when I went to return it they said they don't take returns on the chainsaw it was ridiculous because I spent over $400

Tony Hesketh

2021-05

Fairly limited selection, and I can never seem to find anything despite it being a smaller store. They never seem to have quite what I need. Their employees are somewhat helpful when you can catch one but they always seem to be too busy walking around looking busy. I usually resort to using their website while roaming the store to see if they have what I want in stock, but of course the website doesn’t tell you what aisle it’s in and inventory isn’t always updated. Plus their prices aren’t great. I recently tried buying some sawzall blades - the prices on the website, the hanger tag and at the register were all different. The response I got from the cashier was basically a shrug. I only go here out of convenience as there isn’t a better hardware store around for miles.

Eric

2023-05

I have reviewed them years ago. And here I am back here again. They seem to carry items that I can not find in other places. If your having a hard time finding some out of sorts item, stop in. The crew working there do seem to have some knowledge of what they are selling.

Michael Solt

2022-05

Middle of the road as far as local hardware stores go. Typically well stocked and the usual expected seasonal items. Some thing is different though with the staff. The mom and pop feel is gone. They're friendly and generally knowledgeable but seems like they're not empowered to differenciate their service from the big-box stores.

Salvatore Lipomi

2023-12

The store workers were very helpful.

Pat Diodati

2024-02

Looking for a bag to throw out my Christmas 🎄. Already packed away.

g d

2023-05

Consistently unhelpful customer service. Like they’re doing you a favor just acknowledging you. I want to support them over a large chain as it’s convenient to my home, but I have yet to not be treated terribly when I’m in there.

Nick Gerteisen

2023-05

New Review:It just keeps getting worse. I only stop in here when I am in a pinch and dont want to travel a longer way to a big box. Literally the last 4 times (not making this up) I have gone, I have been over charged at check out for items. Not the biggest over charge, 0.49 to 7-8 Dollars, but it is a theme. When brought to management, they complain "the kids dont care and dont update prices on the shelves"...well, anytime you start something with "the kids", you are saying more about yourself then your employees, plus, this is your store, you are responsible...just a poorly run spot. The location in Middleton seems to be a bit better run from my limited interactions there, so it is "possible" to run a hardware store well...Previous Review:Good selection in a pinch, but poor hours and very expensive, most things are 10-30% more expensive then they should be. This would be fine if the service was good, staff was well trained, and hours were good, but they are only 'ok' with all these attributes...

H S

2023-05

Ordered Benjamin Moore paint samples online. Not ready for pickup even after a day. Nobody to attend at the Paint department and a rude store manager to top it off. Off my list of stores to deal with!

Venkat Chandra

2023-12

The knife sharpening service here! Cool stuff.

Keith G

2021-05

Friendly service by knowledgeable people who stand ready to help with your project. Cool tools to include Craftsman and Stihl products, among others. Easy parking, comparable prices, and decent hours keeps me coming back.

Quality Inspector

2022-05

Came in here looking for a 1/2 inch, 6 point, 13mm socket. Was advised to use the 12 point. Upon using it, it completely stripped my oil pan bolt. Came in the next day to speak to Frank the manager and he new nothing about tools. A manager should be knowledgeable about all aspects of the store , this guy was clueless. After a stripped oil pan bolt and poor advice along with terrible product availability, I will not be back. Fail grade for this store, now I need to buy a new oil pan bolt. Won't ever be back. Thanks Ace !