CVS

Brianna Moore

2024-02

I waited over 30 mins on the phone only to be given attitude and no response to the status of my prescription... I was nothing but patient but the pharmacy this is unacceptable. The staff here are horrible, slow, rude and so unprofessional. I have to come here monthly for a recurring prescription and I absolutely loath it. My prescription is never ready. Once I had to come to this location 5 different times to just receive my prescription. Things are never ready or filled and the staff is so rude to everyone who enters those doors. Wish I could give zero stars. Do not recommend.

Alexandra Criado

2024-04

We don't even use CVS as our normal pharmacy, but we're on vacation and my husband needed an emergency refill of a prescription. The pharmacy staff here really went above and beyond, working with our normal (mail order only) pharmacy to get him a few days supply!

Ann Healey

2023-06

Shout out to the pharmacy staff. They were friendly, compassionate, and very helpful when dealing with an elderly woman who mixed-up her medication. It was refreshing to see all of them work as a team while dealing with the busy drive-thru andmultiple customers in the lobby and on the phone. They deserve recognition for their outstanding work ethic.

Anne Preble

2023-09

Closed the grate at the pharmacy in my face at 5 pm, even though pharmacy is suppose to be open till 8 pm and I had been waiting in line. Forced me to go get in line at the drive up for an additional 10 mins, if I wanted my prescriptions. This is the 2nd time in the last several months when they refused service during posted hours.

Amber Paterson

2023-06

Called at 7:40, waited on hold for 11 minutes. Called again from a different phone to see if I could talk to someone from the store and got redirected to the pharmacy again. I waited until 7:59 pm until they finally answered. I asked if it was the pharmacy and he said, "yes, but I'm closing in 10 seconds." I told him I was waiting for a cumulative 19 minutes, he responded he's sorry and then something about being 3 days behind. I get it, everyone is short staffed, but he was sarcastic and rude. I asked to speak to the store manager and he said he is the pharmacy manager, I said no the store manager, he said I'm the pharmacy manager again. I was mean and rude after that, but this was COMPLETELY unacceptable.

Amy G.

2023-06

Open, spacious store with self-checkout and helpful front of store employees. Despite likely being overworked these days, the head pharmacist and other pharmacy staff have gone above and beyond to provide exceptional service on multiple occasions.

George Reardon

2023-08

CVS at 75 State Street, Newburyport is head and shoulders above any other CVS I have visited, especially 13 Pond Street, Newburyport. Derrick, a pharmacist goes out of his way that customer service is top notch and he certainly leads by example!! Will never go anywhere else as long as Derrick continues to run the show!!

Andy Besse

2022-05

Bestest CVS I’ve ever been to in my life. The pharmacists are excellent and never had a problem with them! They’re very professional and know how to do their jobs correctly and profoundly! Excellent customer service and instead of 5 out of 5 stars it should be 10 out of 5 since they’re more than excellent. Derek and Nicole the head pharmacists are extremely nice and very helpful when it comes to medications. I’ve gotten my booster shot this morning at this location and since I have a fear of needles, Nicole and Katrina helped kept me calm and less nervous! There should be more people like them on this whole earth and less inpatient ones and know what they’re doing. If you live at least 75 miles away from this CVS location, it’s worth the hike/travel to get your medications to be sent here!

Michelle

2023-05

The pharmacists are awesome at this cvs..friendly..effient..clean environment..not a long wait for meds..today wasn't the greatest day for me..car issues..and appreciated the pharmacists that asked me if everything was OK today as if he knew something was wrong..not many would've even noticed..its much appreciated 🙂

Ki Jean

2023-05

Pharmacy is abysmal. Rude and unhelpful. Have screwed up my prescription birth control so many times it’s insanity.

Tanya Belletete

2022-05

Unreliable: I have come here a few times on a Saturday. They change the hours by posting paper over their hours. I’ve watch a dozen people walk up to the building at 8:45 on Saturday morning only to find the doors locked. You can’t tell me they couldn’t find one person to open the store.

Gregory Jennell

2023-05

Went to CVS to pick up prescription found they had closed an hour and half early, making me unable to pick up an emergency prescription that has been called in.

Funkyboob42 0

2023-05

Showed up to get a family member nonprescription meds, and they were closed an hour early.

Bethany Beck

2023-05

Pharmacy closes at 5 pm on Sundays not 6 pm as listed on website.

jon desmarais

2020-05

Not very friendly staff working up front. The guy working very unhappy looking and wouldnt talk

COURTNEY LEHAN

2023-05

they just close whenever they feel like it LOL. at 6 pm on a saturday

Taunya W

2023-06

Pharmacy guy could not care less. Use a local pharmacy instead.

Debbie Kahla

2019-05

The pharmacists are wonderful.Always there to help, as is the staff!

Miguel Nunez

2018-05

Conveniently located near I-95, well stocked and has a bathroom.

Joseph Marciszka

2018-05

Great store and pharmacy

Kathleen Marie Verdi Rice

2023-05

Unreliable Derek