CVS

Tim O'Leary

2023-12

Got my flu shot yesterday so this is specific to the pharmacy. The good? The people, the chit chat, and the drama free approach. The bad? I am not looking for the bad, but when it finds me I make note. This place had nothing bad to note. Its right downtown so parking is tough. A woman thought she knew me and said a big hello and kept moving. I enjoyed that. The person that shot me up counted to three but injected me at 2. She is a pro and she's cool. The corporate side of these box pharmacies rubs me wrong, but the people make all the difference. This place has what it takes to get the five.

Jennine Stevens

2024-01

This cvs is on my walking route home. I stopped in for tooth paste and felt like I was being followed because I had my backpack on. I admit, I'm not overally familiar with the store so I was wandering a bit....however an employee just happened to stop nearby....then asked if I needed help finding something. I was attempting to get in the self check out and get out asap! Not sure if the employee thought I was going to steal or wanted to be helpful. Seemed a little bit strange since the store was kind of busy. .

Bethany Krevat

2024-01

The Cvs app and the actual pharmacy don’t seem to be connected. I requested a medication refill twice in the app (for a prescription that was ready to be filled, and that I had refills on). Both times it was “being processed” for 24 hours, then got cancelled with out any notice (despite having email and text notifications turned on in the app and my settings). I eventually called the pharmacy (on hold for 25 mins) and they filled the prescription. But cvs makes it almost impossible to talk to a real person and their phone bot tells you repeatedly to use the app. It would be one thing if the app worked but it doesn’t.

brad mckinnon

2024-04

Hey, there's this one CVS that always answers the phone and gets my meds ready. And they have a great candy selection too!

Tracy M

2023-11

I love this CVS!! I was so disappointed with the CVS in Melrose, across from Walgreens. I walked out and left everything I put in my basket. The isles are wider, and the Pharmacy doesn't rush you. The employees actually enurage with customers instead of congregating in front of the store laughing & socializing with other employees like the CVS across from Walgreens in Melrose. This is the only CVS I will go too!! Also they keep your phone number on record so you don't have to keep entering it to get discounts from CVS card.

G Mensing

2024-02

Very poorly run. If they don't have the medicine you're trying to get, they don't inform you and don't pick up their phone, it will say "order processing" for days. You have to go to the store to wait in line to be informed they don't have the medicine.

Fred Miller

2023-05

After today I will never use this store again. Consistent problems with both the pharmacy staff and front store staff. Being a deli worker for Shaw's I fully understand being overwhelmingly busy and short staffed. This is no excuse for the way the staff treats there customers. Refuse to answer phones, walk away from waiting customers and would rather argue when people complain. The pharmacy act like they're the doctors writing the prescriptions. They constantly question doctor's orders and delay prescriptions until they feel like filling them. This has been a huge problem for my family trying to get medicine for our autistic son to the point were they have directly effected his sleeping patterns as well as other things. If the doctor writes a script who are they to question it? This is only a small example of the problems we have had there. Honestly I'm disgusted by the way we have been treated there and would rather travel miles away to use a different pharmacy. My advice for anyone else is avoid this CVS at all costs.

Linus

2023-05

I’ve noticed a pattern develop at this particular cvs in the past months I’ve gone here. Every single teenager that walks into the store is spied on and judged from the moment they arrive and it creates for me and my friends a sense of unsafety knowing someone is always walking behind us to make sure we don’t steal. The staff has always been incredibly rude to me and my friends for just going about our business trying to buy something. I’ve gone here over 50 times and always been judged just for being a teenager.

Ezeka Allen

2023-05

This is the worst CVS I’ve ever been too for some reason the pharmacy is so slow and inefficient. I went to get my medication and they filled one and not the other I had to come back the next day even though I needed that medication. The woman at the pharmacy that’s filling it is so inefficient I legit don’t think she’s doing anything back there. The two people ringing act like they have never typed on a computer before. Completely useless go to another location for better service.

Ashley Walker

2023-05

The staff at the pharmacy here are consistently rude and act inconvenienced at doing their job. One negative interaction is understandable, but it seems like the staff there should consider alternative career paths if they’re so unhappy.

Nancy Nazzaro

2023-08

The CVS brand medications have defective bottle caps. I overpaid for a medication that doesn’t open, and it’s a medication that I needed and had to go without. The CVS on Main St is also dirty and rundown aside from being way overpriced. Forget about returns - it’s a hassle anyway. I use this CVS only in total desperation.

Mattie Jean Roberson

2023-05

Excellent customer service from Nikola. I hope I’m pronouncing her name right she’s at the rare door cashier, there was a man out there, bothering me. She walked me to my car, made sure that the door was locked. .That’s what you expect when you go in the store and spend your money.

Jackie Jané

2023-05

Interested in calling the pharmacy? Don't, you will never reach them. You will hear a rotation of 20 seconds of calming (infuriating) music, and some man repeating a message about flu shots. This will continue for hours, until you finally make the move to hang up. I promise you, you will never speak to a pharmacist.I will do everything in my power to never go to this pharmacy again. Sprain my ankle walking down Main Street Melrose? Nope. Still wont go. I will limp/crawl/drag myself all 3.8 miles up to Stoneham CVS to get an ace bandage. Never going back here.Thanks for reading. Have a lovely day, everybody (besides CVS store #159).

Jacob Souza-Dickinson

2023-05

They use to be a great small pharmacy in town with amazing service and professionalism. They are overwhelmed doing what drs offices should be taking care of, vaccines and other covid related issues and has from my opinion caused a rapid decline in service. Leaving for vacation and have been calling for the last 2 days only to be sent to some random vm and never getting a call back. Finally stayed on hold for 48 mins before someone answered and initially said he and picked up by accident. Then to be informed my medication s are backorder and I need to call my dr as they can't do anything other than say what locations have the medications and to have the dr send new rx for pick up. They need to focus on being a pharmacy and get back to how they use to take care of customers.

Ted Chambers

2022-05

I have been going to this CVS for 12 years, and I think the staff here are amazing - especially given how understaffed they are and how busy the place is. Especially the pharmacy. I see lots of negative comments that to me seem more about corporate greed than 'bad employees'. The worst thing I can say about the place is the soundtrack which can only be described as an abomination. There is nothing wrong with this place that can't be fixed with better wages and more staff/staff support.

Kelly Pfeifer

2022-05

Whoever the woman with brown hair and had a black sweater on and was working Wednesday 3/16/22 around 9:51 pm To get my autistic child her Pull-Ups. I went right to the isle got the diapers and went right up to the self checkout with ONE package in hand. The woman was SCOURING me when I was purchasing my item. When I asked her if she thought I was stealing something because there's suppose to be a distant between people. I asked to her please not touch my belonging that I didn't need assistance I didn't need her to touch my items it's a pandemic really? And she became upset screaming at me saying she can't believe I would think she thought I was stealing and I told her OK I was a general manager for dunkin donuts and my employees would loose their job on the spot for the way u are harrowing me please leave me alone. She continued to belittle me in front of the other customer there and began to say I'm so sorry for her. Then she came back to me again and said MY MANAGER TOLD ME TO STAND RIGHT HERE AND NOT MOVE. I proceeded to say did ur manager tell you to scream at customers and belittle them in front of other customers? She finally stopped and I left with my PURCHASED item. I have done over 80 grand here easily in a year. I will never come back

Nancy Nunn

2021-05

Just wanted to let CVS know that the two front end employees are excellent. Brianna and Chris are so helpful and knowledgeable. More than once they have helped me when in CVS. They go the extra mile forCustomers without hesitation. Great job Brianna and Chris.

Inthira Non-amat

2023-05

The staff there very helpful and knowledgeable. So kind to help me find things that I was looking for. I will definitely recommend my friend and family to come in this CVS!

Gwen Coiley

2023-12

Lots of variety in what they sell and friendly staff. Easy to navigate and find what you need.

DudeWeird27

2023-09

We were asked to leave for no reason. We walked in and he asked us to leave because “people stole in the past.” And he called the cops. It’s the Asian man with the buzz cut. Fire him

Michelle Ryan

2023-05

Staff is always helpful ; can be a long wait for the pharmacy however it is well worth the wait because they are always so helpful and do care

Dee Mandolese

2023-05

Consistent quality service by their staff and at cashier's. Pretty much stocked with everything I was looking for. Ask a question and they walk you to what you're looking for. So happy they're in our town.

sylvia njau

2020-05

Donna from CVS Melrose. Just because someone has an accent doesn't mean that they want a passport picture for another country. I know you are in a rush to serve other customers but you can try and be kind.

C

2023-05

Do not use this pharmacy. Been on hold for a half hour now and they are definitely open. Horribly run location, they need to hire more staff.

Chris Hebard

2023-08

My cashier, Naura, saved me money today, spotting a deal that I missed. Thank you, Naura.

Bill Trippe

2019-05

Can’t say enough about how bad the pharmacy is. Slow, rude, error-prone. Never have enough people at the cash register. If you complain, they blow you off. Took my business elsewhere.

Raquel Silva

2021-05

A great local CVS but I do not understand why it opens at 8 AM that seems pretty late for most of the working people who may need to go to CVS to grab a prescription before work

Bobby Shmurda

2022-05

Got to meet Silvana and Donna and they were great.. I’m so happy with my experience , thank you!

Deb Duarte-Calorio

2017-05

It's a typical with employees are very attentive, helpful, kind and efficient in a conviniente location. Parking here can be rough. There is a parking lot on the back though.

Mohammad Azazi

2023-08

Vary slow,Very slow service and not enough staff, who are indifferent to the number of customers in the line