CVS Pharmacy

The Answer

2023-11

Absolute garbage. Stated policy now is lunch break for staff at 1:30 pm to 2:00 pm. Was there to pickup ready order, but had to have pharmacist enter in a second co-pay for it (to reduce the gouging), moving me over to that counter. He got the information into the system by 1:27 pm and the pharmacy started LOCKING DOWN with customers in line. Pharmacist starts screaming "It's 1:30" at that customer, who showed him the time from her phone. He then said to me "You'll have to come back after 2:00 pm."This pharmacy is just all around trash in general. Heard rumor corporate is shutting it down for underperformance. Good.

Devik Lansing

2023-05

Have been consistently understaffed and folks that are staffing seem so overworked that they are often rude to customers. There is one tech (non-pharmacist) who regularly barks at me - but seems congenially enough with his colleagues.They don't have enough folks to answer the pharmacy phone, so if you have a question good luck.If there is a problem with your prescription you have to leave one line and go stand in another line of people so they can use the correct computer - I get the need to use a different system, but when I've just stood in line for 20 minutes with an ansty child at the end of the day - instead of just barking at me to go to another line maybe go over to that computer WITH ME and solve the problem vs. making me wait another 15 because there is an error in YOUR system.Their system doesn't seem to sync properly with the CVS corporate app/systems. I frequently have issues with insurance information (even though calls to my insurance company shows no issue on the insurance end), refills flagged in the store system as filled and on the app showing as refillable (app was correct), they even delivered a number of my prescriptions to our old address (got an email that this was the case) and then denied it when I asked to update the address for the THIRD time.CVS mobile app is great - CVS corporate stuff seems to work really well - it's just this particular Pharmacy which seems to have issues.We are switching to a store with more congenial employees who are responsive, kind, accountable and actually care about their patients.

Susan Tyler

2023-05

They never have enough people working (with customers) at the pharmacy so there’s always a long line.There is one woman who works there who is always chomping on gum. Once, with me, she took it out of her mouth with her fingers, then proceeded to handle my prescription. Yuck! And they are rude! And they don’t answer the phone! I am writing about the Maynard CVS.

Daniel Clark

2023-05

Staff is great by it'd be great if management a few levels up could approve a few more of them, like one or two more for the pharmacy and one for the front checkout. But staff they do have do a heroic job.

Lisa T

2022-05

There are not enough staff here. The lazy customers at the drive-thru window always get preference for Rx pickup over people who actually make the effort to enter the store. You will NEVER reach anyone by phone, don’t even bother trying.

Riven Hart

2023-05

Very understaffed with waits and lines spanning 10 to 15 mins without acknowledgement or service. I have watched the 3 people in front of me leave from waiting in Line so long without so much as a "hi well be with you in a moment"

Barbara Lawson

2023-07

Shorten hold time on phone to speak to a pharmacy team member

Nippy

2018-05

Skinny worker who looks like a chicken is pretty rude

Elaine Shirron

2019-05

I am never disappointed by the friendly service and helpful staff.