Caring Hearts Animal Hospital

Nellie Pottle

2023-05

This was my very first time taking my dog to any hospital, and caring hearts was so kind from the phone call to picking up my fur baby! The staff were incredibly helpful as I was a wreck and the fear of the unknown, they loved my dog and was so good to her. The price was doable as I was expecting a nightmare 💕💕💕definitely will be going back for any issues concerning my fur baby!!

John Marcellino

2023-11

5 BIG STARS! This place has everything you need for your pet. The Medical care is top shelf, customer service is perfect, Well done.

Don Foose

2021-05

Make sure you bring your pets here. The staff and the veterinarian, there are amazing. They have great plans to take care of your pets.

Wes Cherwinski

2023-05

Although I have been bringing my dog to this Vet for 2 years (with their dog health plan), when I called recently with an emergency situation, I was told they don’t handle these. They only do preventative care. They actually said they would give a heart worm preventative shot that was scheduled and I could make an appointment which was two weeks out. I told them to change their name to ‘We don’t care’ hospital.

Whitney Picco

2023-05

I went here for years and only had good experiences. Dr. Baer clearly loves animals. He was always upfront about my options and wanted to avoid unnecessary tests so there was no overcharging. The clinic was always able to fit me in when I needed to come in quickly. I also didn't realize until I moved away that other vets can take a lot longer to give you test results. This hospital has a blood testing machine, so if you need blood work you are given the option to wait in the exam room for 20 minutes to hear the results or to get a call from the veterinarian in 20 minutes - that's amazing. The turnaround time at other hospitals can be days since they have to send the blood off to another lab for testing. Just wanted to mention this because it's quite a nice perk.I liked the convenience of having a pet store inside the hospital. The only thing I didn't like is that the checkout process took a while. They did not have enough computers and employees for all the people wanting to check out of the hospital and buy pet supplies. It's possible this has gotten better since the time I was there and it was never an important issue to me anyway - I enjoyed chatting to the ladies there. Everyone is very kind.

R Ducharme

2022-05

Excellent care, friendly staff, and transparent pricing. Brought my pup in for a laceration and the staff were very kind and efficient. The doctor was very knowledgeable and took the time to make sure I understood the procedure and aftercare. Before we left, the follow up appointment was already scheduled. Thanks for making the whole process smooth and pleasant!

Charlie Pearsall

2022-05

As a business owner I am surprised that this place has any repeat customers. The front staff and the veterinarian are rude and unprofessional. The vet who seems to be in over his head, since he never has time for his clients who unknowingly are being overcharged seems to base most of diagnosis off of assumptions. The only thing he cares about is charging you for as much as he can get away with. He nearly killed our cat and when he was confronted about it his response was congratulations. I’m sure he was embarrassed that a real vet helped our cat when his $600 assumption fell short. But he got his money so that’s all he cares about. Long story short we brought our cat there for about 20 minutes and walked out with a $600 bill that didn’t help our cat. The next day we brought our cat to a real vet because she was still sick she was there for 12 hours and the bill was only $300 something doesn’t add up with this place never come here. Grimy

Southern Hospitality

2022-05

Amazing! My pup swallowed a toy and my regular vet was closed. They were able to take us in for an emergency visit. (Emergency Vet is 45+min away) The staff was sweet but the vet didn't really have time to talk with me. Overall I will go back and I am so thankful they were there for me!

Jen Rivera

2021-05

My dog is a client at Caring Hearts and we have the animal care plan. My dog was having tummy trouble and I called to ask for an appointment. My choices were April 28 or I could pay $149 for an emergency visit. I questioned the emergency visit fee as well as the first available appointment being a month away. I decided to call another vet. I was told to give my dog a bland diet and they could see my dog tomorrow without the $149 fee. None of this was offered by my dogs actual vet. Later in the evening I received an email with the terms and conditions of the animal care plan. I sadly thought they were checking on my dog. No they weren’t. They don’t care about my dog they care about the money.

Bill Hornick

2021-05

We've been bringing our dog Doyle here since we got him 7 years ago. Always helpful caring staff. Dr Baer, Terri, Ashley and the rest of the techs are amazing. Thank you so much for caring for our little guy (he's 95lbs of Labrador love) .

Briana Vittorini

2020-05

My 6 week old kitten got sick soon after I brought him home. He wouldn’t eat, he was lethargic and was throwing up. Weighing only 1lb I was scared so I called Dr. Baers office and to my surprise they told me to bring him in even though I didn’t have an appointment and they were booking out for weeks. I dropped my Brody off and as soon i got there I felt better. I felt confident that he was in the best hands and he was going to receive exceptional care. Dr. Baer and his staff called me multiple times throughout the day to update me on my little guy and sent me home with medication for him. Within 24 hours he was feeling great and back to being his lovably spunky self! A huge thank you to Dr. Baer and his amazing, loving, thoughtful and thorough staff! You have my business for the life of my animals! I highly recommend this veterinary center for their professionalism, excellent customer service and above and beyond care!!

Kelly Carroll

2023-05

I simply love Caring Hearts Animal Hospital. Dr.Baer and the staff are completely committed to the care of our pets. After my 1st visit 10 years ago I knew I would never go anywhere else.

Charlie Miller

2020-05

I'm an existing customer getting a new puppy. I needed an appointment to have the puppy looked over and to have a form completed. I have 48hrs to get this done.I was not able to get an appointment, I explained the situation and no flexibility here!So I found a new vet, caring hearts missed out on many years of vet visits and lost a customer. I don't recommend this kind of factory.

Pauli Pendleton

2020-05

Our cat had an abscessed tooth that went into the bone. Teeth extracted but a long haul with antibiotics and a sick kitty. Dr Baer was caring, thorough in his explanations, and diagnosed something missed by another vet.His staff is great and we have been very happy with the care our cats have received.

jennifer mulroy

2022-05

I just left this office and after more than 2 years of going here I can say today I am done!!! They tell you one thing one time and change it another they call my son to tell him my dogs appointments they call me to tell me about my son's dog you speak with them on the phone they tell you one thing you go in they tell you another. The way I was just dealt with in this office was so unbelievable this girl was so rude I can't believe she is hired for customer service !! What ever you do get it in writing with this place! Also they put your dogs in cages for hours they are always overbooked this place is definitely in it for the $$ and not the pets

rebecca winslow

2020-05

This place is only looking to make money. They recommend and push unnecessary treatment, the vet is always rushed and apathetic to your pet. They're constantly way behind and make you wait for at least 30 minutes past the appt time to even drop your pet off, and they never return phone calls even when it's an emergency.My dog was put under general anesthesia for dental work here and when I came to pick her up and find out how it went (she was still VERY sedated) the vet had left early. There was no vet there in the building in case she had an emergency coming out of GA or even there to answer my questions or give me post anesthesia instructions. I was horrified.My advice: take your beloved pets elsewhere.

Deborah McLain

2020-05

Vet and staff care for each animal with genuine care and concern. Their compassion and love for animals is apparent with every pet they care for. The staff greets you with a smile and greets your pet by name. I have never had a vet I feel more comfortable with than Caring Hearts.

Harriet Southerland

2022-05

Today I called about my doxie Olivia who has been a patient for a year along with Elliot another doxie. I explained that Olivia had a tick in her ear that I removed. However she was sahaking hear head and I was concerned. Denise asked if I could come at 10:30. I live in Falmouth so I plan 1/2 hour to arrive on time. I brought her in and she has anxiety. They asked me what ear and I told them. Next I was told for $130 emergency fee they couldn’t schedule an appointment till July no emergency fee. I am so disappointed and like a previous review I will have to go somewhere else!

Priscilla Hapeman

2019-05

Dr. Baer and his staff are wonderful. You can feel their genuine love and concern for the well being of animals, they are very accommodating, and never too busy if your pet is in an emergency situation. Dr. Baer is an experienced vet and I am so grateful for all of his attention to my dogs. Caring Hearts Animal Hospital forever has my business. He has proven to be more than capable of complex, life or death procedures - and further, his fees are beyond reasonable (ie: I was given an estimate of $1,500 for a particular procedure last spring at another facility, but I brought my dog to Dr. Baer when his clinic opened that same morning and he performed the procedure for $175... unbelievable cost difference). I cannot praise Dr. Baer and his staff enough.

Val A

2018-05

I have 3 rescued shihtzus of various ages (8-18). I met Dr. Baer when I saw him on a Sunday for an emergency visit. while addressing the real reason for the visit, Dr. Baer diagnosed a skin infection that my regular vet had ignored/overlooked for more than a year, and it had progressed badly, being touted as "seasonal allergies". Dr. Baer was able to treat Bella for the skin infection and it improved markedly within a month on treatment. Disgusted with my other vet, I immediately switched all care for my 3 dogs over to Dr. Baer. I have been very happy with the care they have received. I would prefer at time not to have to drop off, as one of my dogs does not do well at all with this. My youngest has had itching/scratching allergy issues as well, and Dr. Baer tried two different modes of treatment, the latter has been lasting and given my tzu much relief!

Sara Norman

2017-05

I am a crazy pet mom, and they are always available to help whenever I need it. I have 2 dogs and 2 cats. My dogs are both on the annual care plan and my cats are seen as needed. I am crazy about the dogs and every little thing they answer most for me right on the phone with no visit needed to save me after hours $$. I remember once after calling about my small 10lb dog after multiple bee stings they told me what to do and watch for and the doctor even called another time that night to check on him. Just amazing the care they provide. One of my cats I just brought in thinking it was his time but instead it turned out He has diabetes and is now on insulin. They were all so helpful and informative I feel like an expert when doing what I have to do at home to hopefully regulate the poor old guys blood sugar. I cant say enough good things about the care my animals receive there and the care in which they provide this crazy pet mom.

Theresa Valente

2021-05

Beau's first visit to Caring Hearts was very successful. A good Veterinary Clinic, is a treasure. We were quickly put at ease, by the professionalism, knowledge and kindness show to us all.

Corissa Bubenick

2018-05

I just love the vet and the staff here! They have fit us in for a few unexpected visits and my dog and myself received the best treatment from everyone involved. I wish I could give you guys a 10 star rating!

Michael S Olstein, M.D.

2020-05

I have never written a review before but the incredibly superb care our beloved cat received from Dr. Baer and his staff makes me want to share our experience with other pet owners.Shayna, our 24 year old Himalayan, stopped eating and drinking and became lethargic.She was dying. On the second day we brought her to Dr.Baer. In spite of her having multiple serious medical problems, including kidney failure, Dr. Baer saved her life. After three days in his hospital we were able to bring Shayna back home and, so far, she is doing well. Dr. Baer personally called us twice every day during her hospital stay and his staff continued to check on her condition for days after her discharge. I can sum it up best by repeating what my wife said: “When I get sick I want Dr. Baer to take care of me.” And her doctor is at MGH !

Connie Katsampes

2017-05

Dr. Baer is a terrific, and very experienced Vet...his staff is friendly, and goes the extra mile to make visits as stress free as possible. Dr. B. is sensitive to the costs of Tx, and provides Tx options when surgery &/or other procedures are being considered. I've been to other Vets in the past, and options were not provided.

Kelsie Morahan

2018-05

This is the Closest Vet to my new summer home in Mashpee so when my golden doodle developed a hotspot on a Friday I went to this establishment to purchase a head cone to prevent biting and to create a relationship in hopes to make this my summer vet. I have been with Foxboro Animal hospital for over 25 years but having an alternate vet near me for the time I spend in Mashpee makes sense. I was asked by the receptionist all my personal information for their computer and then she asked my dogs weight and she determined the size cone for him and I was also offered the choice of a soft or hard cone - I opted for the soft one - got home and placed it on him and realized about an hour later it was the incorrect size so I brought it back and asked for the next size up or a hard one that may work better - she told me she couldn't do that - she told me to go get my dog so she could have him measured - so I went back home and brought my dog back and she measured him and I walked out with a hard cone this time - Sunday morning I realized he was still able to bite at his hotspot - I was unable to return it Sunday so I was going in on Monday for the return - in the meantime I wrapped my sweatpants around his waist along with the continued use of the wrong sized cone - Monday they are closed so I need to keep the sweatpants around him for another 24 hours. I went back early Tues to inform them that he was able to get at his hotspot and the needed the next size up - to my shock they would not do an even exchange because my dog scratched the cone and they couldn't resell it - WHAT - your receptionist measured him wrong and I need to repay for an item that you told me to purchase - I did pay for the larger cone but not after trying to make them understand that I was told by them to bring my dog in explicitly for proper sizing - I did as asked because that made total sense - no more guessing - so I thought my third visit to them that Friday morning was the charm - far from it!! Paid $22 twice to protect my pup - it will be the last $$ they will get from me - If they are incapable of measuring a dog head cone and then not taking responsibility for it - enough said!! Time to research another vet near me!

Jean Bowden

2023-05

I brought my sweet parakeets for a nail clipping and checkup. They have a Pet shop there where I originally obtained the birds and Grooming center for Dogs

Gary Cook

2019-05

My dog loves it here. When I drop him off for boarding, he is pulling at the leash to get in. When I pick him up, he is always happy and tired; goes to sleep within 5 minutes of getting in the car.

Susanne Novak

2022-05

My puppy was very sick. He could not stand and abnormal labs. The staff took suck wonderful care of my Nicholas! So grateful 🙏

Judy Roderick

2021-05

5 star rating the care of your lovable " child with fur as if they were their own loving pet they are 💯 the best veterinary services around the have a food store , friendly staff ! & most importantly a 24 hour vet hospital ! & the vet techs are kind & caring ! As well as doctors Terri & Micheal BAER ! they are trusting & loving ! & are meticulous in explaing the love & care & best options for your pets needs & care for prolonging their life & again most importantly they love & treat your pet as lovingly & professionally as if it were their own loving pet ! Especially with exotic & full bred breeds ! They have everything a real professional hospital has & needs to care for your pet ! & in emergency great location close to home ! Wonderful Wonderful vet staff & doctors & store food staff & grooming staff very descent prices !!! As well ! I would give them 10 stars ********** if i could ! Thank you doctor's TERRI & MICHAEL BEAR & STAFF JUDITH RODERICK ! & FAMILY !!