Dog Shop

4.3 (49)

15 Baldwin St, East Longmeadow, MA 01028
(413) 525-5005
thedogshop.com

Claimed
Pet groomer

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Alexis Vega

2023-06

Absolutely love the staff at the dog shop! I have been bringing 3 of my dogs here for the past two years and have had no complaints!2 of my high energy pups go to daycare and when I pick them up they always have a smile on their face! They are just as happy as when I drop them off in the morning!My dog I bring for grooming loves them as well! He’s a somewhat difficult dog but they are very patient with him and the haircuts always come out just the way I want them to!I highly recommend The Dog Shop! We send friends, family, and even strangers to them! Thank you guys for treating my dogs like your own!

christine rigali

2023-09

Dallas our 14 year old mini schnauzer had a full grooming yesterday and he looks fabulous! We are very pleased with the The Dog Shop full service.

Christopher M. Trotta

2023-11

The Dog Shop does such a great job! My pup comes home clean, neat, and happy!

Zack Kline

2022-05

Update: we gave them another shot in terms of making an appointment and it went much smoother. It’s a small shop and they’re always busy so patience is key in getting in here. They do great work, our dog adores them & they’re priced fairly. Highly recommend the shop.We wanted to switch to Dog Shop after the great work they did with our dog. Unfortunately it’s appearing their communication and scheduling system is subpar. I called for an appointment and left my phone number only to never receive a return call. Instead they called my wife’s number while she was working but never left a voicemail. She called back, left a voicemail (our second attempt now) but we never heard back again (they did call the next day when she was working again but didn’t leave a voicemail, again). It’s a shame because they were extremely friendly and Sasha (dog) seemed to love her trip there.

Mark Benander

2022-05

Do not take your dog here.We have two Cavapoos, 2 1/2 years old and from the same litter.We've been to the Dog Shop a few times now, and each time our dogs seem more nervous when we arrive. The last time we were here, I offered a few requests for how the cut would be done, and I called attention to the one of the dogs who had a couple of mats on her shoulders. I acknowledged that I would be fine with them shaving those areas. I was certain there were no mats on the rest of her body. However, but when I picked them up, both dogs were shaved severely, almost over their entire bodies, even in large areas where I knew there were no mats (I brush them myself daily). They even shaved the dog that had no mats. No phone call, no text, no contact from them at all to check about this.I wanted to give the store the benefit of the doubt, thinking maybe I had missed other mats unknowingly, so I tried making one more appointment.Today I arrived and one of my dogs was literally shaking in terror and would not come close to let me pick her up out of the car. She was petrified, shaking and lifting one paw and then the other. It took several moments to calm her. We finally went inside, and the lady at the counter, not looking at me, asked, "Who do we have here?" I gave the names of the dogs, and she asked if there were any changes in what I wanted for the cut. I replied that I was certain there were no mats, and that we'd rather they were not shaved. Here's what turned out to be the last straw for me. She exclaimed, "Well, if we find any mats we WILL (emphasis was hers) shave them." At that point I left the store, and we won't be going back. Stay away if you love your dogs and want any control at all over their grooming.

David Tumosa

2023-08

So clean and organized! Beautiful big grooming area and plenty of room for the doggie daycare. My dog loves it there!

Shana Bartlett

2020-05

I love this place! My dog is terrified of getting his nails cut and his previous vets told us he would have to be sedated to come in. He was just scared. With the right tactics and knowledge, the awesome women at the Dog Shop can cut his nails in 5 minutes or less and he's SO HAPPY every time we go! Special shout out to Brigette, who he is always especially happy to see. Thank you for helping my pup!

Shana Bartlett

2020-05

My dog cannot handle his paws being touched. I can't do cut his nails at home and his old vet said they wouldn't touch him unless he was sedated. They tried once and four people needed to hold him down.I called the Dog Shop and explained how tough my dog can be for nails and they just said come on down, no hesitation. He was done in 5 minutes and came out running and all kinds of happy.I will never being him anywhere else. They understood what my dog needed to get though an event that makes him scared and anxious and I'm so thankful for that, along with the understanding that not every dog is perfect.Everyone is really great, especially Bridgette, who he sees the most (Rupert says hi and I'm sorry if I spelled your name wrong!).

Debra Hasatheory

2021-05

They do a good job, are nice, and reasonable. They do exactly what I ask.They also always work us in in less than a week. 👍

Tracy Fay

2019-05

I'm not one who typically writes reviews whether good or bad....but, I brought my dog to get his nails cut and he ended up bleeding from 8 of his toes. I had to bring him back within an hour so they could put styptic powder on them. Now a day later he still won't put all 4 feet down at the same time. Definitely not going back there. Zero stars should be an option.🐶😔👎👎

Sara Smith

2020-05

My dog was cut and injured that resulted in an emergency visit to a vet hospital, stitches, and a traumatized dog and a high vet bill. No calls from the staff to check on the status of my dog. I had to pursue reimbursement for the vet bill which they should have immediately initiated. Neither the owner not the manager called to see how my fog was doing. They've lost my business after 10 years. Beware.

Kassandra Turowsky

2019-05

I have a Newfoundland and a miniature Scotty-poo... my dogs went here for a couple years with no problem. Than all of a sudden they were traumatized by this place. My dogs would shake when we even walked near the dog shop. We stopped going there for a year than we saw an employeee that also worked at Browns and she joked about not having to “tourture” the dogs here..... my Newfoundland was so well behaved and loved being groomed. I firmly believe they’re aggressive and rough with the animals in their care. Do not bring your dogs here they’re cruel to dogs and put up a friendly front. If I could leave zero stars I would.

JOHN

2020-05

save your self time and heart ach. There are much better places. Best part. Over heard one of the groomers talk about her smoking weed. Yup dnt want her or any of the rest of them touching my dog. The short haird blonde also very nasty to one of her groomers. Only went there cause a friend of mine is a customer. Going to have to question her mental state. STAY FAR FAR AWAY.

Jody Del Valle

2018-05

These groomers did such a wonderful job. My girl looked Great and was very happy when I picked her up. This will definitely be my new grooming place.

Janaya Williams

2020-05

My dog came back extremely clean and finally for his nails cut, thank god, I also love the bandana they put on him.

Gretchen Demanche

2019-05

Been going for 14 years. Never a bad experience. My dogs look so good. Very convenient too!

Michael Crean

2014-05

Our maltese came back today with her eyes raw and bleeding-I understand that this breed is prone to tearing and staining but that is too much scrubbing for us.

cynthia wilson (Cyndie)

2022-05

Very pleasant people to deal with. Good communication. They do nice work.

Sandra “Sandy” MacInnis

2021-05

People are fantastic. Always pleased with grooming of my dog

Marc Tokar

2020-05

Good place for having your dog groomed or doing self bathing if preferred.

Mauro Balboni

2021-05

Kind and caring staff took care of my nervous dog when we went in to get his nails trimmed.

Marc Tokar

2020-05

Friendly staff, and a good place to bathe and groom your dog.

Melissa Rodriguez

2019-05

A+ our little guy Loves it! Very nice staff!

Michael Caliento

2020-05

They take excellent care of our Sophie.

Peggy Ann Richter

2019-05

Beth does a great job with Goldens!

David Garcia

2022-05

Always a great job on my poodle

John Crane

2021-05

Very good

Denise Olszewski

2019-05

Awesome job with my puppies

Harold Gibson

2019-05

Always an excellent job.

Rose RoseMajane

2022-05

Never returned my call

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