A.W. Brown's Pet & Garden

Mark Tetreault

2024-01

I like this place. It feels local, and it feels like it is laid back and easygoing. If I think about it, I will gladly take a drive to get my dog food and bird seed. I am sure that the store offers so much more, and I am vowing to spend time in the store this year to explore the gardening side of the store. I think I read somewhere that it became employee owned recently, so I would love to support that. If you want a great atmosphere with great, helpful people, give it a shot.

Coda Ashland

2024-02

This store is amazing! They have everything you could ever need for your pet. From dogs to cats to small animals like birds and reptiles, they have it! I noticed their selection is a lot better than retail pet stores, they have healthier food and name brand as well. They have beds, litter, toys, pet care, and so much more. The staff are super friendly and outgoing, definitely a cheery vibe all around! Even though their prices are a bit more expensive than retail pet stores, I will still choose to buy from here because I know they are a local business! Shop local yall!!

Jessica Benevides

2024-02

I love A.W. Browns. About a week ago my daughter lost her beloved hampster Patricia. She was the best little hampster. So gentle, sat and let my daughter hold her while reading, watching tv, etc. My daughter would put little hats on her and put her on little furniture, and the hampster loved it. (Patricia was also purchased at Browns.) I called the store around 9:15 in the morning, looking to see if they had any hampsters in stock. My daughter had recently lost hers, and was ready for a new one. I didn't want to bring her if there were none to pick from. The woman on the phone was so kind and knowledgeable. She was not hurried at all, and took her time telling me about the selection of hampsters they had at the moment. I left the conversation smiling and excited to bring my daughter in. That afternoon, I showed up with my daughter and we headed straight to the hampsters. Almost immediately we were greeted and asked if we needed some help. I said we were looking for a hampster. She asked me if I had called earlier. (Keep in mind this was 7 hours later.) I said I had, and the woman informed me that they were expecting me. She had been told about my earlier phone call and she would be right back, because another woman was somewhere in the back and she had also been brought into the conversation after my am call, and she felt they had the perfect hampster for us. I already could not believe the service. The chain of workers who had discussed my phone call this morning, and were ready to help me seemed to be endless. We were showed a hampster while we waited and were told it was a "boy." Immediately I saw my daughters face and knew it had to be a girl. We were then shown the most perfect hampster, the one that they had said would be just right for us. Before, anything was said, I looked at the employee, and whispered "it's a girl." She then said "It's a girl, " and my daughters face lit up. She let my daughter pet and hold the hampster (Now named Bella.) It was love at first sight for my daughter. Bella was boxed up and handed to my smiling daughter. We were shown the food that was currently the diet Bella was on. The employee wished my daughter well and then whispered, " Mom, just so you know, it really is a girl." I couldn't help but smile. At the register the employee there was also all smiles. She interacted with my 8 year old daughter and listened to her talk about her last hampster. She asked her questions about the possibility of a name for this one, and the color of her cage. Of course it is pink. She wished my daughter luck and fun and we were on our way. My daughter smiled the entire way home and so did I.The store is impeccably clean. All the staff are knowledgeable and super kind, and most of all the animals that they have are amazing. We have never seen a dirty cage, and every animal they have is handled so they will be the most friendly pet. There was even an employee walking around with a bird that was for sale. That is how well kept their animals are. Big pet chains just can not compare when it comes to the excellence that is A.W. Browns. I will always choose Browns.

Tam Dao Thanh

2023-07

I have years of experience raising fish. Yesterday was my first time going to this store. A girl at the freshwater fish area refused to sell fish to me because my pond was not “ready” How can you decide someone’s pond is not ready if you never see it?! Why I need to prove my pond is ready to buy fish?! Or I’m not a native speaker so you refused?! Or I don't use the same techniques with you so you refused?!It was very offensive and ridiculous!Worst service ever!

My Google Reviews

2024-05

Great selection of perennials, and Ann in the garden center is great!

Bob Roy

2024-04

Clean, great prices, large selection of everything and very helpful friendly staff

Katie Castagno

2023-11

I adopted my bunny white holland lop from this place..Excellent attitude and even let me hold her a couple of times before bringing her home..She has the sweetest temperament and the cutest personality.Thanks, again for my baby girl.

Henry Lanouette

2023-11

Our favorite pet and garden store! Owned by its employees… if you want personal service; this is the place to go!

J S

2023-05

PLEASE READ:I recently walked in to the pet area of the store and noticed a large bunny in a very small cage. The cage had a sign that said “adoption fee: &40”. The bunny could barely move in the cage. I spoke with the employee in the department and asked about the bunny. She told me that she had been surrendered by the owner a week prior to that day. I asked how often they take the bunny out of the cage. She explained to me that they don’t have the time to take her out. So, basically the bunny had been stuck in there for an entire week.I went home with a very unpleasant feeling. The next day I called to see if the bunny was still there and she was. I went back after work that day and the poor thing was still sitting in the tiny cage. I asked for information on her and they had nothing. That’s all she told me was that she was full grown. I adopted her.After getting her to my home and opening the cage, she could barely even hop. It was obvious she hadn’t moved like that in a while. Also, after doing about 30 seconds of research I found out that this bunny was a Flemish Giant breed and was approximately 5 months old and will het to be as big as 25lbs (we took her to the vet to confirm this).My point is, why would the store take in a bunny and if they couldn’t give it adequate accommodations? Also, why didn’t they have any information about her? It was not difficult to find. I am extremely disappointed and it’s so sad to see these kinds of things happening.She is the sweetest thing and I am so glad I stopped by that day and adopted her. I love her so much ❤️

Faye Krainson

2023-06

Purchased 2 hanging ferns for a shady porch. Kate was very helpful and kind with her suggestions and guidance of which plants were attractive. She snipped them to tidy them up, which was greatly appreciated.

Lisa Marie Laroche

2022-05

I personally had gotten all my hamsters growing up from here and they were always healthy and easily handled. I had my dad go in for me and got a winter white dwarf hamster for my daughter. He said the girl helping him was great and the hammy has been healthy and fun! Best place around here to get small animals 😁

Joy Alleman

2023-05

Love AW Brown, with a very special shout out to Annie! Thanks for helping me w/possible tick situation. False alarm, but she stepped right up with a can-do attitude for an unexpected request, all in a day at AWB! Rosie Riveter move over! 🤣🙏💟

Paul Goodchild Ph.D., CPA

2023-05

The place is great for all your yard and gardening needs. The people are nice and there are plenty of them to help. Bring your doggos if you visit, but keep in mind that there are a bunch of bite-level bins. If your pooch is quick, it could add up 😁

Tammy C

2021-05

Bought a new Weber grill recently and was very pleased with the delivery service, removal of old grill and the demonstration John gave me. He is so knowledgeable and taught me things about my new grill I would have never known. Definitely worth buying from these guys then the big box stores. Thank you so much John!

Michael Carannante

2022-05

I’ve been coming here for 15+ years. They always have everything I need as far as my pets and garden goes as well as other stuff. The pet side manager Jasmine is the best. She’s always there to help whenever I have questions and gives great advice for any animal needs. Thanks for everything!Mike from Bruno’s

Peach L

2018-05

We come here frequently for pet supplies for a guinea pig, 2 large parrots, two dogs (one with special needs) and a cat. The prices can't be beat. The real star is the staff. Every single person here is polite, knowledgeable, patient and welcoming. I have a 3 year old in tow and everyone always makes time to humor her, giving attention and answering questions (that usually don't make sense lol she is 3 after all) and giving her stickers. They let her see the large pets, like the rabbits and guinea pigs. I love the "homemade" dog treats. They are inventive and unique often with seasonally appropriate designs. And they have tons of items that aren't carried anywhere else. I've never had a single bad experience here in well over a decade. I love the little kitsch section with housewares, decorate items, candles, cards and neat little things thatyou doubt commonly see. The variety I the garden area is great too. We buy flowers pumping and little trees here as the price is superb and the plants are hardy and well taken care of. But mostly yeah, the employees are superstars that truly seem to enjoy their jobs and are eager to please!

Shino Sivally

2021-05

Got a female rat here a few years ago. They have a good selection of animals and they are different colors than you would see in something like petco. Very unique. Unfortunately, the rat I bought wound up being pregnant. We called the store not to complain or demand a refund, but just to get information on how to take care of her and the babies. The woman said she would get someone to help me, put me on hold and then hung up. I thought maybe I just had a connection issue so I called again and the same thing. Haven't bought another animal from there since then since they obviously can't tell boy animals from girls (and in rats, it's pretty obvious) or just don't separate them soon enough. But the store was very nice inside and the man who helped up get the rat was very kind and knowledgable.

Kelly Russell

2018-05

Great customer service.. Answered all of my questions I had and took the time to find out the information that I asked if they didn't know or weren't 100% sure. A very beautiful store with lots of variety to choose from.. Also prices are very fair!! Definitely loved the store.

Yari M

2021-05

Came to get two parakeets, they were very welcoming and helpful. Very knowledgeable.They also let me know they offer clipping of the wings for my parakeets. I will definitely be going back! Meet ed and Eddie!

marilyn ring

2019-05

Recently rescued a bunny and tried here for some supplies, as ive been disapointed in other stores selections. Was not disapointed at all. This is our new go-to store for all our supplies. The woman we asked for advice looked like she had just clocked off and was getting stuff for her own bunny, and was extremly kind and knowledgable. Everyone was nice in general. Prices were amazing, cheaper than pet co or any other big stores.10/10

Kim Bonacker

2019-05

Disappointed in the shrinking bird department. Used to have the best selection around (I even used to send customers from my own job with another pet retailer here because the selection was so much better). Animal care conditions are meh and a lot of the products sold for animals are not at all appropriate

Fishtress3

2019-05

Wonderful experience. Staff was all friendly. One employee approached me while I was looking at dog treats and asked what I was looking for. She offered several options to look at that I wouldn't have noticed on my own that were exactly the type of treat I was looking for. I will be going back for sure!

Kailyn Sullivan

2018-05

Bought a crested gecko here. Very nice people and good aquarium set ups

hannah omary

2017-05

I love this store. I got a little, super cuddly b&w teddy bear hamster from here a couple of years ago & named him Hank. Hank the hamster was the sweetest little thing and he was very healthy too. He lived a little more than 2 years and was very fun. I spoiled him with hamster cupcakes and let him scurry about outside on nice days. He never bit me, only a few times when he was new and I didn't know how to handle him, or by accident while I hand fed him. I want to get another pet from here! I miss Hank, he was the sweetest first hamster I ever had!

Aria Rager

2019-05

DO NOT SHOP HERE. Great business they are running. They kicked a 4 year old little boy and his 14 year old brother out of the store because they weren't buying anything and just wanted to look at the fishes. AFTER countless times that our family shops there, they treat us like this. ABSOLUTELY DISGUSTING. TERRIBLE staff. I AM ABSOLUTELY DISGUSTED BY THESE TERRIBLE HUMAN BEINGS.

William Miller

2019-05

They have a lot of different types of items here, I mainly shop here for items for my dog, but they also sell other type of items too, my wife likes to shop for flowers & plant type of items (when in season) I like this store because they carry better quality items than most other similar stores, also I like the family type of store setting ( I feel better shopping in a family run store over a big chain) if you have any questions or need any help or questions answered I feel the workers here are very knowledgeable ( and if they are not they will get someone to come over and help you that is) The items that are sold here are right around the same prices you will find at the bigger chain stores ( some even a little bit less on some itemscI have found) and many items you can not even find at all ar any other stores. And for me the overall quality of items, large selection of items sold, and the great knowlage of the staff who are selling the items. Makes this store a great spot to shop. ( I can tell you it is mo fun when you have a question about a product and you can not find anyone to come over to help you answer your questions, and then when you go to the front and they page someon for you to come help and you wait there of 10 or 15 min for someone to show up, but no one ever even comes, so you have to walk way down to the front register again ( this time mad) and you talk to the person Again who did the page for you on the beginning and they tell you just to go back down the ile and someone will come soon as they can, so you walk way back down the ile again, and then wait there another 10 or 15 min again ( and by this time you are real mad,) so will end up just leaving the store and wasting about 1 hour of your time driving there and then wating for help that never comes, or in the best case scenario, after your wait someone actually does shoe up yo help you and you realize after about 1 minute and a half of talking to this person who is trying to help you that in actuality you your self actually know a lot more about this product then the actual salesman does. And the store should actually higher you to come train there workers to help with questions about the product. Because all of the workers in the store do not actually know a thing about the product that they are supposed to be selling. ( and that is the thing that I dislike most about shopping at most of the big name chain stores,) and if you shop at Aw Brown's store this will never happen to you here.

J G

2020-05

They have a limited supply, but they have the best price around, did some shopping for my beardie got his green mat for 12$ nearly half of what Petco charges. Awesome place and were very friendly, asked as soon as I walked if I needed help awesome place

Eddie Anderson

2020-05

My family and I have been a long time customer of AW BROWN in EastLongmeadow, MA. Since they sell Yankee Candles and is within our neighborhood. On 1/6 purchased a a candle and today 1/11 brought it back to the store. Met with Kate ( Co-owner) explaining the continuous smoke while burning and NO LONGER has a Scent. It should of been a simple EXCHANGE since I am a reward Member. Kate (Co-owner) stared at the register screen for about 5 mins in complete silence. I then tell her rather than a refund. I ONLY WANTED AN EXCHANGE. She reluctantly agreed with a rude attitude and slammed the candle on the counter. While customers are watching. Shortly after she approached me while I'm shopping for a different candle. ONLY to tell me she can only give 50% off. And that it has to be from the clearance table. To avoid the hassle i just grabbed one and proceeded to checkout. When this cashier now tell me it can only be certain scents/brand ( unheard of) At this point i got frustrated and told the cashier " I will not do an exchange and will never shop here again “ also I will follow up with the Store Owner ( Steve Wheeler) AND Yankee Candle Corporation. AW BROWN is a Third party retailer. I walked out and was in distraught and an embarrassed. As the store was somewhat crowded. Unfortunately I lose $26.99 the price of the candle. Moving forward I will travel to The Yankee Candle Store in Deerfield, MA. Where I know what I’m buying is ACTUAL QUALITY CANDLES!AW BROWN just lost a loyal customer and my friends and family will NO LONGER DO BUSINESS WITH THEM.

Bill

2023-05

Good place to buy duck food and food for your animals

Michele White

2019-05

Love this garden and feed store. All the staff are super helpful and are always there to advise and offer reccomendations. Perhaps a little more expensive than Walmart or home depot but the service, quality, atlnd care is well worth it!!!!