Pet Recess Inc

Grace Whittemore

2024-05

I just moved to Lakeville and wanted to find a groomer closer to us and I couldn’t be happier choosing Pet Recess! All the women i spoke and interacted with were so nice and accommodating! My three dog came out so good and were in great moods! I couldn’t recommend them enough!

Hazel Lee

2024-04

I have been a long term client of Pet Recess and was sad to read the 1 star review. I can tell you that Julia Dixon is the most hardest working Doggy Day Care owner I have ever had the pleasure of knowing. She cares so much for all the dogs under her care. She equally is passionate about her staff. They work long hours, they are truly a happy family and it shows with every staff interaction. She runs a wonderful business as well as being involved in rescuing dogs in Antigua. She deserves 10 stars for how she runs Pet Recess.

Mark Regan

2023-12

They are the BEST! we have 2 difficult rescue dogs and Alice and Jasper actually get excited when we bring them. They love the staff and everyone there is so good at working with them. We're able to keep them together and they get private play because they're not great around other dogs and it's never a problem. We know we can leave the country and our dogs are safe, happy and having a blast.

Ashley Feltrup

2024-03

I'd like to just preface this review with, my husband and I have been taking our three dogs to Pet Recess for 4+ years and have utilized all services. Daycare, boarding and Grooming. Typically our dogs would attend daycare during the week and on very rare occasions would attend daycare on a Saturday. If our dogs were attending daycare on a Saturday, they were usually boarded for the weekend. In our time at Pet Recess all interactions were positive and cordial that is unless Julia Dixon, the owner was working. Any time Julia is working you can expect a crass, overall unfriendly attitude. But I never minded because you never know what people are going through. My dealings were mostly with Melissa who is fantastic. But fast forward to this past weekend my husband and I were hosting our son's first birthday party and opted to send our three dogs to Pet Recess for the day. We mistakenly believed pick-up was at 7pm but were quick to realize it was actually 5pm after receiving several borderline threatening voicemails and texts from Julia Dixon. My husband spoke with Julia on the phone who was audibly huffing and puffing but had agreed to stay open for us to pick up our dogs. Again, we were in the wrong and understood that we were, and my husband apologized again. Upon arrival at 5:30pm to Pet Recess my husband walked in and the first words out of Julia Dixon's mouth was "Five-o-clock means Five-o-clock". Now my very even keel husband had to endure a barrage of insulting, argumentative and just plain nastiness. All the while having planned on going in and apologizing for our oversight. Now were we wrong in mixing up the time? Certainly. But just the demeanor of this women, and how she speaks to customers is disgusting. We were charged an excessive late fee, that I’m sure was created on the spot, as everything is more expensive when Julia is working. But it was mutually agreed we would never take our dogs back to Pet Recess again. It is baffling how years patronage can just be thrown away without a second thought. I just wanted to pass along my experience. If being treated like garbage doesn’t bother you, then by all means go. But if like me, a reasonable person, you value good customer service and just kindness and understanding. Go elsewhere, you won’t find that with Julia Dixon and Pet Recess.Also, if you’ve made it this far, take a look some of the other negative reviews. You can see for yourselves, the responses are from Julia and even her responses are nasty and argumentative. So to Julia Dixon, good luck with that business model and I hope you have the day you deserve.To the staff of Pet Recess thank you for 4+ years of kindness and true love of animals. My dogs loved and were genuinely excited to go. I also apologize to those working on Saturday, February 24th, it was my oversight and I truly apologize making you stay past 5.

Joy Fitch

2024-03

I was just about to write a lovely review about my dogs stay with Pet Recess when I saw the last posted review. I too am a small business owner in Freetown and am always flabbergasted when a customer in the wrong leaves a bad review. So now I feel it necessary to address Ashley Feltrup. First and foremost, your time is no more valuable than the time of others and to think otherwise is arrogant. People do have lives outside of work. Who's to say that the owner didn't have something of importance to attend and now had to miss it because You were late. And the staff - what about the staff that may have had family obligations, date night at the movies, etc that they were now late to because You were late. Your lack of consideration for others set the ball in motion. Instead of leaving a bad review, take responsibility for your actions. My dogs love it there, and your petty review will not change anyones view.

Priscilla Tosta

2024-04

I left my dog ​​there to take a bath and do her hygiene, I made it clear to them that I would only cut her hair a little because I love her coat, when I went to pick her up she had groomed my dog, I didn't authorize her to shave, she is only 7 months old, I was taken away completely her baby coat without my authorization, I tried to call or understand why she did that and so far no one has come back and answered me, I thought it was a lack of respect not only for me but also for the baby dog, as before 10 months it is not advisable shave because it can cause skin problems... I felt disrespected, I could have called and asked for permission... I don't tell anyone, very sad...

Bernie Webber

2023-05

I’ve been bringing my dog jasper for grooming to Kathy for a while now. I was hesitant trying to find a groomer as this is our first dog and wasn’t sure where to bring him. But I have to say thank you Kathy you always do an excellent job!Today jasper went for a cool looking Mohawk I was nervous but Kathy was confident and knew exactly what to do, jasper looked adorable!!!!Thank you again Kathy for taking care of our very energetic puppy 🐶😄!!!

Jen Morgan

2024-02

The ladies at Pet Recess are just great!! They are so patient, skilled, and they clearly know dog behavior! They do an amazing grooming job and I couldn't be happier!

Gary Laboa

2024-04

We've been boarding there for a long time. Wouldn't go anywhere else. Josie loves them !!

Sean Reekie

2024-03

Board my three pups here when I vacation. They always come back happy and well taken care of. So glad I found this place through a strong recommendation from a work buddy.

Danielle Brady

2023-08

Pet Recess is the best of the best! Hands down a great facility where you can trust your pet to be in great and caring hands. They are clean, responsive and very friendly. Most important, they take care of my dog with love and respect. We’ve utilised the daycare and grooming services and both exceeded expectations. The groomer (Kathy) is very loving and gentle with our dog who is always very timid. Somehow we drop her off as a timid, shy dog and pick her up as an energetic and happy pup who got to play with friends. It’s been the best experience. Our dog also has some special needs when it comes to skincare and her ears. The Groomers are well equipped to handle these needs and the products they use are top notch. I also really appreciate that they focus certain days of the year on staff training, it’s another example of why Pet Recess is the best! We used to live right down the street from but have since moved about 25 mins away. However, there is no other groomer I’d trust my dog to, It’s worth the drive every time! Thank you Pet Recess for treating our dog like family!

Monique Vigeant

2023-05

My dog Sunny goes 2 days a week. She seems to love it.. She sleeps very well when she gets home. The staff is always very friendly.

Pam C

2023-09

Just went for a tour for my older greyhound. Place looks fun, lots of different fenced areas for different temperaments. Lots of dogs all very happy looking.They also have boarding and grooming. It’s a one stop shop I just hope my grey likes it.

Stacey Onges

2024-04

We love Pet Recess! I love knowing Harvey is well cared for any time he is there.

Erica DuFresne

2023-05

I cannot talk about how amazing Kathy in grooming is enough. She's the absolute best with my old girl Pebbles and I am so incredibly grateful that I've found someone who is so patient and understanding to work with her. I will never go anywhere else for grooming, even if I move out of town. No where has ever been so good to my girl before this place. Thank you so much Kathy ❤️

Katie Wright

2023-05

We love Pet Recess. After a not so great experience at a different doggy daycare we were nervous about bringing our dog in but the entire staff made us feel so comfortable! Now our girl starts howling in excitement when she realizes we are about to pull in for daycare! Highly recommend Pet Recess for daycare, grooming and boarding!

Adam Wentworth

2023-10

Our dog Rocky loves this place. He used to have anxiety in vehicles but now he knows where he's going he waits at the truck door to go. Great people and easy booking.

Danielle Wentworth

2023-05

Our dog loves it there! A little over a year ago we adopted a one year old dog with severe separation anxiety. After some training and him settling in with us, we decided to see if doggie daycare would be a good fit for him. From day one, he’s loved it and even enjoys car rides now. The staff is always friendly and are very efficient during the check in and out process.

Elizabeth OKeefe

2022-05

Best doggy dare care EVER!!! Both my dogs can't get there fast enough.Julia, Melissa and all the staff are the most compassionate and love every dog. We also board when away and its like a second home to them, which is very reassuring to us. I recommend them to everyone that is looking for doggy care!!

Kelly Clark

2023-05

Everyone I spoke to here was polite and helpful. By the amount of regular clients they have on a daily basis, we knew this would be a great place. Kathy took the time to speak with me before Nelson’s grooming, which was amazing. She made sure our very timid and scared rescue was comfortable and as calm as could be during the grooming. She did an amazing job and I highly recommend this business. We will be coming back for day care and future grooming needs. 10/10!

shawneen P

2023-05

My dog has been groomed at Pet Recess every 6-8 weeks for the last year and a half, and I have been so happy each time. My dog is very timid and shy and the groomers take the great care of her, as do all the other staff members involved. They are a great group of kind people, and I trust them completely.

sammynels

2022-05

We have used Pet Recess for (3) Years now. From the Owner to the Front Desk Staff- they are absolutely FANTASTIC. Clean facility, great turf for the dogs and nice overall space for the pups. We have absolutely no complaints and are lucky to have a facility like this close to our home. They have been lifesavers when we have a lot going on and we know our dog will get top notch care with them by people who live, eat and sleep dogs. Highly recommended. A+++

Brittney Marshall

2023-05

Can not thank Pet Recess enough for taking care of my boy Boone. He’s a tough dog and the way they care for him when I’m not around is no different than my care for him. They go so far above and beyond to make both myself and him comfortable. Truly exceptional place for your pet. (Even the ones with some anxiety issues!)

J McGue

2022-05

Pet Recess came through a referral to me for my 7 month old black lab, Louie. They are professional, knowledgeable, and go above and beyond! Louie went through the evaluation process and has been going to their doggie daycare ever since. He loves it!! He gets up in the morning, has his breakfast and wants to go. He is making friends (animal & human). When I pick him up, whether it's a full day or half day, he is happy & tired! I would highly recommend Pet Recess to anyone looking to for a place for their dog! They are wonderful, reasonable, & it's well worth it! Louie gets his exercise, socializes, and always comes home happy! In addition, they offer grooming and boarding, which is very convenient. I love it because I know he loves it and that is what's most important!

Kate Jesson

2023-05

My pups were soooooo excited to get out of the car for daycare today! They love it there! I now have two sleepy dogs, the best thing I could ask for! We’ve boarded our dogs with Pet Recess for about 11 years and they are happy every time they go.

Audra McPhillips

2022-05

We took our puppy Piper in today for her first grooming appointment here. We felt very welcome from the get-go and Piper went right on in. She can get a little nervous when being groomed and I LOVED the fact that they called to let me know she was anxious about the dryer, so they were going to skip it. I appreciate the focus on her happiness and well-being! She came home smelling great. Thank you Pet Recess! We will be back.

Alexandra Burrows

2021-05

I love Pet Recess! The entire staff is wonderful and they are always so accommodating. My dog goes there regularly for grooming, and we have had great experiences with boarding and doggy daycare. I always know my pup is in good hands whenever he's there!

Heather Ridley

2023-05

Pet Recess is awesome. They were willing to work with my dog that loves dogs but has issues with people. They spent month building a trust with him. He can now attend daycare with all his friends and board with them. Highly recommend.

Karen Casey

2022-05

Took my pets here for a bath a few months ago. It was a great experience, considering my dogs don't like to leave the house! They were so fast too, my dogs weren't there all day, it was in and out! They smelled good, had their nails trimmed and the price was just right! We'll be back next month for another spa day!

Kim Amato

2023-05

It was our first time boarding Stella, our Rottweiler, and to say we were nervous would be an understatement! Gabriela at Pet Recess put us at ease immediately. She recommended the Private Play option for Stella's first experience and Stella (and her humans) were completely satisfied. They sent pictures of Stella enjoying herself in the play yard which allowed us to relax while we were away out of state. We would definitely recommend Pet Recess and will use them again. Thanks Pet Recess!