Pet Supplies Plus Haverhill

Kelsey

2023-06

Love this pet store! I got my dogs leash from here. Was supposed to be strong enough for up to 110 lb dog. My dog barely weighs 40lbs but had nooo problem snapping the leash. I brought it back and they were happy to replace or exchange it for me. Got new “better brand” leash. 4 days later my dog managed to snap this leash, as well. Without issue. Brought second snapped leash back, again, and exchanged it for the cheaper brand heavier duty version of leash, and also got a rope leash IncAse ge manages to snap leash #3 (rly leash #5 but first two were from Amazon lol). So far he hasn’t snapped this leash, tho he has chewed up the handle a little bit. I have no doubt if or when he does snap this leash, pet supplies of Haverhill will happily let me exchange it for another.

Brenda Pease

2024-03

After being disappointed with the Nashua store I called the Haverhill store. They had what I wanted. I drove the 33 miles and was welcomed into the store by Tyler. He was friendly, apologetic that I had to come all that way. He thanked me and wished me safe trip back home. He made the ride worth it. I might not hesitate to venture down to this store again. I will say I wish MA. didn't have a sales tax. 😁😁 Thak you Tyler you made the 10 minutes I was in the store a pleasant experience.

Keith Chapman

2024-03

Whenever I walk into the store everyone is nice. I have never walked into the store and had a bad experience. Prices are a bit high but they have items that other stores do not.

Julia Richardson

2023-11

This location has officially lost my business. Two separate occasions I went to purchase cat food and the bag smelled of pee and had chew marks and holes all throughout the bag. No big deal, I understand so I went with another option. Then today, weeks later I have it a shot again to get more food. Lo and behold another large bag that I need had holes and left a stench on my fingers that smelled like rat pee. I understand they are a pet store, but come the heck on. I was told to “wait for another delivery” like no thanks. BEWARE and check your food, our pets deserve better!!!!!

Susan Bennett, LMHC

2024-04

Large selection of items for your pet, clean store with nice staff!

mari

2024-03

every time i go here i am helped by a friendly and knowledgeable young person and they always have what i need :)

Gin Sacca

2023-10

Great experiences there. Very knowledgeable and helpful staff. Was a little disappointed with the tailgating promotion as they were totally unprepared. Now, in fairness, they said the company didn't send them the giveaways. As a company, they need to do better! Staff is great.

Brad Nolan

2024-01

Price match only if it benefits them apparently. erything is very over priced, not worth shipping there, especially if they don't want to honor the price match program they advertise.

Karisa Benoit

2023-07

I would NOT recommend buying anything from this place. 7 months ago I bought a bag of Kitten food by Purina 3.5lb bag. I got home and as I was going to open it I felt stuff moving inside and hitting the side of the bag.. opened slowly 2 flies flew out, and there were maggots all in the food. Completely traumatizing. Last night I figured I would try it again, as I'm walking to the register and corner of my eye I see a bug crawling on the bag of food... went back to where I got it and banged on a bunch of different bags and 4 more came crawling out. I was appalled and the lady working there acted like it was something she deals with all the time "oh I think it's a beetle". My pets are my life and don't deserve that. I don't care what kind of insect it is.

Ezra Carter

2019-05

Great deal on a new fish tank. I went in there to just by a new cover. I walked out with a new larger tank with rocks and 5 fish!! Definitely will be going back again for all my aquarium needs!!

Jeff Blood

2023-05

Everyones always great ! Dino loves to come with us to pic his dog toy out himself and everyones so sweet to him !

Julie M

2023-05

Sam B was excellent when trimming my dog’s nails. She was very sweet to her and understanding when she got a little scared. It was such a more personable setting.Alanna was wonderful when answering our questions and checking out our items. She even answered questions when I called back, I will definitely be returning.

Ron H

2023-10

This has become my favorite local pet store. Impeccably neat and clean with friendly staff always willing to go the extra mile. Online and in store, their prices can't be beat. They also carry a great selection of premium brands like Weruva and Stella and Chewy. Their house brands are also excellent.

Sierra Cobb

2023-11

Rude employees. Mocking customers. Nothing in the tubs were working. Would never return simply because of the Large kid with the terrible hair cut.

Benjamin Poirier

2024-02

Went window shopping, got some dog treats, they have pet grooming, they sell birds,fish and some reptiles

Ashlee Murray

2021-05

Always good deals and being a PSP member I get coupons every month and they work everytime! Staff is always quick to help and friendly!

william blanchette

2019-05

Staff was very helpful more than one staff asked me if I needed help as soon as I walked in the store I'm like when you go to some stores they just walked by you until you ask for their help and prices ain't bad

Rebecca Arena

2021-05

This is an awesome store for both humans and pets. Everyone there is friendly and helpful. I can always find what I need and my dogs enjoy the interaction with the staff. The self dog wash is both convenient and easy. The manager Sam takes pride in her work and it shows. I have never been disappointed and always pleased with my experiences there.

Lorenzo Richard

2022-05

Decent place, prices normally better than big chains. Only complaint, the dog wash water cannot be adjusted. My dog almost strokes out, the water is too hot.Update: I not sure whats been going on with this store lately. Of the last 4 times I've driven here to wash the dog, they've closed the wash twice, due to short staffing. Wast of my time and gas. Guess I should call ahead or look elsewhere.Looks like they've fixed the dog wash issue. All good.

Ria Walkes

2020-05

Got my fish tank and some fish there. The best customer service. Very knowledgeable on products.

Psychotic Butterfly

2023-05

Where did you guys find this short rude manager that has no customer service skills at all and calls her workers her kids. Me and my husband come there every week for our puppy and tonight June 8 2022 at850pm I walked into the store cause I got off work late and my puppy ra n out of treats. First we had an associate ask us if she can help us find anything cause the store will be closing in 1 minutes husband nicely told her no thank you that we know our way around the store. Well I guess we were not moving fast enough so another associate said the same thing . I'm sorrybut I am a store manager myself. If the customer was already in the store before closing time you let the customer get done you don't rush them out. The manager obviously is new she needs more training in customer service and needs to understand that she has a job because of customers. What happened to the other crew they were 100 times better than these people.

Michaela Duggan

2021-05

I really liked coming to this store. It was close and convenient. The staff was always friendly and helpful. However, during my last transaction their system glitched and I was charged twice. I called the store and they told me that I needed to drive back to the store. After driving back I was told that I didn’t need to and that it’s in corporates hands now. They placed a ticket and my money would be returned.After 3 days of no further communication I sent an email inquiring about my refund. I was told it could take 7 days before my money is returned. After 9 days I reached out again. I was told I was given the wrong time period and it would take 30 days! An entire month for them to return MY money.Times are tough for everyone right now, every penny counts. I cannot afford to shop at a store that would take my money and not give it back for a month.

Ryan DiMauro

2023-05

A bit disappointing. Associate was helpful, but when they got the item off the 40.00 shelf and told me it was that much it rang up double the price. They just said oops, must've been in the wrong spot, you still want it?? Happened to be the only reason I was there, so I took it, but I'll probably make the trek to another pet store in the future.

Jake Lemieux

2023-05

They are so friendly! Have a large variety of option, and also carry store brands that compete with wellness. Our animals love Redford.

Andrea

2023-05

Very friendly, local pet store atmosphere. I find that there aren't any stifling corporate elements at the store. The Haverhill team creates such a light and relaxed atmosphere and they are always excited to entertain conversations about pets. Pet Supplies Plus is the only store where I can find a large selection of premium cat food in person. This store in general offers far more cat food as opposed to PetCo and PetSmart, where it feels like 75% of their products are for dogs and most of their cat food is out of stock.

Terri Given

2023-05

Sam B. saw me approach the line and opened up another register for me. She was extremely helpful with my coupon. Everyone is very friendly. Also, I trust them when it comes to clipping my dog's nails!

Shannon

2021-05

Favorite local pet store. Great prices. Always have coupons. The employees care. I had an emergency and called them at closing. They let me come in still to get some items for a newly adopted cat that was sick. Followed up with me when they saw me next. Carside option for high risk people through covid. I love this place and their people.

Ann True

2021-05

Very clean.. ppl great friendly kind and welcomes everyone

Craig Fountaine

2021-05

Used to be a GREAT place to wash your pup. My sister and I have washed our dogs (we have 4 between us) there for about 4-5 years.Went today and they had no towels because " we had a busy weekend" so told them I'd go buy towels at Marshall's in the same plaza. Did so and was offered not even an apology.Now we head to the baths and all the shelving and hooks that lived in the corner are gone no where to put your belongings, towels or hang your leash. Obviously the floor has a 1/4 inch of water so that's not an option. Only two harnesses one of which was completely broken. Was planning on using the shampoo and conditioner they provide but now the products are completely watered down to the point that it's literally like colored water, no conditioner to boot.When I started the hose up (which was just a garden hose sprayer they used to be nice) it leaked and sprayed me all over my clothes and face, not the end of the world but wasn't expecting it. They used to have a mixer so the water wouldn't be cold but I let it run for a few minutes and it was still ice cold. Overall it was a terrible experience and even though we have 6 remaining washes I don't think we will go back. Really unfortunate.

Lisa Pezzella

2023-05

I always have a great experience here! Associates are helpful and friendly. If they don't have what I need they always try to find alternatives or try to assist me in another way.