CVS Pharmacy

Emma Rose Marella

2024-03

I am absolutely horrified at the level of ineptitude and rudeness that I experienced at the pharmacy at CVS on Boston Rd in Groton MA this evening. I came to pick up an antibiotic oral suspension. I am unable to swallow pills, therefore my doctor prescribes them in liquid. Before my prescription was filled, I asked about flavoring and "L" said that Massachusetts no longer allows flavoring. My prescription was then filled. "L" also assisted me at check out. She used this opportunity to lecture me on how to swallow capsule pills even though I had already told her that I am unable to do so and that is why I get the oral suspension. My Doctor prescribed the oral suspension and it is not the place of anyone at the pharmacy to argue with that. While I was waiting for my prescription to be filled I tried to look up the Massachusetts law saying that flavoring was no longer allowed. All that I could find was that flavoring was regulated under compounding. I asked "L" if the flavoring was something banned in Massachusetts or if it was still available at compounding pharmacies. She went to ask the pharmacist that question and was told by the pharmacist that they still do flavoring. However because my prescription had already been filled they were not able to add the flavoring and so I was stuck with the unflavored even though I asked for it to be flavored before it was filled and given incorrect information.I moved all of my prescriptions from CVS pharmacy about a year ago because of issues like this. I decided to give CVS another chance so I wouldn't have to drive as far to pick up this one particular medication. Thanks to this experience I now remember why I switched in the first place and I will not be picking up any further medications from any cvs location. This is entirely unacceptable.

R E

2023-10

Pharmacy has some serious issues. Super slow to fill prescriptions and always lines. Medications not in stock way more than acceptable. Management needs to take notice. I have CVS Caremark so my co-pays are free and I have four medications, but it’s so bad I’m ready to switch.

Vytas Subacius

2023-09

Pharmacy no matter what is always slow and the technicians do not care about their job and will move about as if this 20 minute line isn’t real. They sit their acting like they the main character when in reality this the most inefficient CVS you could probably step foot in, not only that but all the products are really expensive.

George K

2020-05

Last month, my prescriptions were faxed over by my Dr's office. 48 hours later, when I came to pick them up, they were not ready. Supposedly, the fax had been over looked. So, 40 minutes of walking around your store and I finally get them. Yesterday, I started getting texts that my scripts were ready. Today, I walk in and wait for 25 minutes to speak to someone. There's a line with only 1 cashier open. She's clueless and is taking way to long with the customer trying to print his receipt. Eventually, 1 of the 6 available people comes over to help and open a new register. She then informs me that only 1 of the 3 are ready and they're "working" on the others. How long does it take to count to 30 and print out a label? I know the answer. 30 - 40 minutes, so I can have the joy of looking around your store at the extremely overpriced items. Either you're faking incompetence to get customers to walk around the store and spend more, as is the CVS model, or you are incompetent. Either way, I'm moving my prescriptions to a real pharmacy and never darkening the doorstep of another CVS ever.

Michael Scibelli

2018-05

Customer service like the Ritz Carlton. I came in lost in confusion. In Sub-Zero temps my allergies were acting up. I was pointed in the direction of Claritin D. Now I can breath again. Thanks guys!

Randy LaShomb

2022-05

absolutely nothing wrong with this place I've got nothing but the best service

Fred Grant ll

2023-05

Great place.