4.3 (259)
22 John Fitch Hwy, Fitchburg, MA 01420
(978) 343-4700
rockys.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cacayla
2024-04
Good hardware store, excellent staff, prices are a bit high, but aren’t they all? Sign up for the rewards, makes it a lot less painful at check out!
Anthony Lively
2023-09
Place is a hot mess. Went in for a return for an item that had a receipt. They wouldn’t return because it was from another store. Told me to drive 5 hours to return it, but I could order the item there. I won’t be back. The people that work there are nice but don’t seem to have much training. The manager couldn’t be bothered to help. I was going to be buying a bunch of power equipment but this made my decision easy to go elsewhere. If they won’t help with a 35 dollar item I’m not spending hundred or thousands at the store.
Trumpy 959
2023-11
Good store they always have what I need, and the associates are friendly and willing to help. Highly recommended!
W Gavazzi
2023-05
Rocky's has practically everything! The store is well organized and fully stocked. The staff is very helpful. The huge selection of hardware clearly displayed in all sizes makes tinkering much easier. The location is convenient and there is plenty of parking. The staff can cut keys while you wait and there is a large selection of Yeti brand mugs, coolers and accessories available.
PandAnarky Studios
2023-08
You know, it's not bad. There was only one guy working when I went, and he wanted to be helpful, but without someone else in the store he would've had to step away from the register
David Butler
2024-04
Always very helpful and excellent stock
RedSkuld Games
2023-05
I bought a midnight navy, they sold me a regular ulgy blue, the girl over there doesn’t have no ideia about colors. Never going to get the navy color. Now I’m in at home buying the color that I want. Don’t wast your time, don’g go there
Sara Amaral
2023-05
They did not have what I needed but the staff was very friendly and wanted to be helpful just there online did not match the store and having to drive to pick up something they said online they had and they did not I will double check for now on.
Dan T
2023-07
Clean loaded with plenty for your day projects. Staff are friendly and professional. Military discounts for veterans are honored.
John Buscemi
2023-05
The woman was super helpful, I'm 70 yrs old picking up 4 bags of water softner 40lbs each, 2 full grown young men, and cold and wet outside, and not one offer of help to bring the bags to my truck.
Elizabeth Kolb
2022-05
I work here and it's a wonderful hometown hardware store. We carry just about anything you would need for small home repairs especially paint projects. Feel free to come on down and find me in the store and I will do my best to help you find everything you will need.
Tim Morgan
2023-09
If you need it, Rocky’s has it. Great location and beats big box retail hands down.
Da G
2019-05
First off Ace charges a premium. You should get good service. I asked three separate times where different items were. The employees didn't help me find anything. They just told me what aisle they thought things were in. They were wrong twice. It took a half hour to get three items. I had to find a manager to get the last one. Doesn't make me want to go back. Next time I'll just go to Aubuchon or drive the extra few miles and go to Lowe's or Home Depot.
Bruinsfan 7
2022-05
Good for grabbing a few quick things, the prices aren't as good as some of the larger stores, but the people are nice and helpful. They have a rewards program too, so if you go fairly often it's not bad to have.
Barbara Guerriero
2020-05
This store has everything as well as helpful friendly cashiers and workers. Told us where everything was and helped put it in our car. Great prices. Better than Amazon no wait for delivery. Try it out. You wont be sorry.
Lisa (ILOVEPEZ92)
2019-05
My husband's number #1 store to go to whenever he needs something for a home improvement project. ( Even though the prices are a little bit more, it's worth it ) Just wish they would keep their employees long term, every time we get to know one or 2 of the employees really well, within a year they are no longer working there. They would always greet us by first name every time we walk through the door is a really nice thing, it's like your small town Mom and Pop shop not the big home improvement store's that has zero knowledge about any of the products they carry or what isle a product might be in, and that's if you can even find help. My only suggestion is to offer the employees much better benefits and/or perks so they want to stay there and want to climb the ladder to go as far as they can go. The greetings and very helpful employees they had is what has keep us coming back for anything we may need. If our local Rocky's looses that great part making you feel like family, I doubt we would continue going there. We miss the personal help for anything we are looking for. They would walk us to the isle and product each and every time, sadly & unfortunately the last 2 visits we have made there we had zero help and not even a hello as we shopping.
Mark W Paro
2020-05
Ordered Christmas decor through Rocky's and was happy to get hard to find stuff.
Wes G
2019-05
In a day and time where it seems that big box stores have taken over the world; it's refreshing to have a hardware store like Rocky's to go to. Sure, maybe they don't have the volume and prices that the monolithic companies have, but the variety of items that they carry isn't just what you would expect to find at a big box store. They carry a myriad of things besides just hardware. Things that you actually need and want. Not just a bunch of shiny trinkets to hypnotize the consumer into buying something that will sit in their basement/attic/garage until next summer's yard sale. Coupled with the friendly, knowledgeable and helpful customer service; you'll find yourself going back again and again. Just to be clear, I have no affiliation with Rocky's or it's employees. My opinions are my own and genuine.
OU812
2024-03
They are friendly had what I needed
Matthew McMiller
2023-05
Found exactly what I needed pretty easily. And the cashier was very nice and personable, and that to me goea a long way in todays world.
Curt Burnham
2021-05
Nice local hardware store with large selection for the homeowner or do it yourselfer. Clean store, with plenty of space for your shopping pleasure. Got what I needed and saw a few other things too.Try Rockys, you will be glad you did!
Ampi Chick RFantastic
2021-05
Knowledgeable staff, friendly, well stocked, and if you ask for something they can find it for you! I absolutely adore this store! I just go in and browse the isles, I never know what I'll find.
Mass Engineer
2022-05
Nice local hardware store. Some prices better than the local giant hardware chains. Also some better quality products than the giant chains, e.g. solid brass toilet bolts, garden hose made from rubber instead of plastic.
sean thompson
2023-11
Nice store, had what I needed
Francis Rocca
2023-05
Very nice hardware store with good customer service. Did not have what I needed but will stop by again.
Daniel Lemieux
2019-05
Very nice place to shop clean neat the sales people can’t do enough to help you. They go way out of there way to be there for the customers. I will be back . Thank you
Sarah Czubek
2019-05
Worst place ever. I had the MANAGER make a copy of my car key and he screwed it up sooo bad. He kept making it wayyy too narrow. Took him 3 times to mess up till he ran out of keyes to make copys so he asked me if i wanted him to special order another one so he can mess up again! I had this done before at this place with the same key and there was no issue. He just didn't know how to so his job. I think his name was Roy. He was such a douche. I will never go there again
Scott James
2020-05
Bought some huge healthy mums there today. Great price! Plus they just updated there aerosol section! Looks awesome!
Russ Josephi
2023-05
Hardware store is good. But the staff are what gives this place its 5 stars. Always helpful and extremely polite/knowledgeable
Judith Karkane
2019-05
The sales associate new what row it was in. And they were around if I had questions and did not follow me. Very courteous, and when I was ready to leave waited in right away.
| Monday | 7 AM-7 PM |
|---|---|
| Tuesday | 7 AM-7 PM |
| Wednesday | 7 AM-7 PM |
| Thursday | 7 AM-7 PM |
| Friday | 7 AM-7 PM |
| Saturday | 8 AM-7 PM |
| Sunday | 9 AM-6 PM |
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