3.9 (77)
133 Water St, Fitchburg, MA 01420
(978) 400-2204
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mary Murray
2023-05
The clerk was rude made us wait while she stocked. The older woman was helpful to the customer in front of me. Treat people nicer girly.....
Gray D
2022-05
This store was a disaster. I stopped in to grab some drinks as I was at Domino's next door. I dont expect a lot from a discount store but, there was zero standards being upheld. There was open bags of food in front of the refrigerated drinks. Expired food on the shelves. Every shelf seemed to be completely messy. Waited at the check out stand for a few minutes. Dinged the bell and was greeted by an associate who made their body language clear that I was an interruption to their night. I learned my lesson, I'll go to market basket next time.
sparkelbaby29
2023-05
Frank sediel assaulted me physically and verbally he’s made inappropriate remarks about 16 YEAR OLD GIRLS that have came into the store he’s made disgusting racial remarks about anyone who’s African American he’s called girls “too big too be wearing that” “she looks gross in that” he’s followed people around the store harassing them if he feels there “suspicious” he’s had a regular make a racial report on him that he joked about because Glenn the district manager has let him get away with all of this he’s restrained a female customer in the store and when asked about the footage deleted it I’m a formal manager there and I’m pressing charges just keep your daughters out of there if you don’t wanna be racially profiled as well I’d recommend park hill
Sober barbiie
2023-05
wow can’t believe how rude their employees are i went into the store to pick up a few things i checked out and seen i still had 15 mins before my uber would arrive so i proceeded to look for something i forgot the male employee was staring me down like i was doing something wrong so out of awkwardness i asked where would your products be to clean wounds or piercings he was huffing an saying i don’t know what you’re looking for so i repeated wound cleaner or first aid, i immediately said would it be these isles to walk away an he very snappy& very rude said we don’t have any first aid stuff at that point i gave up an decided not to purchase any more items an just walked out to wait for my uber
ANNYleft- -
2020-05
I don't know why this place most of the time looks messy, doesn't matter that the store has a lot of employees working there, most of the time the customers know more than the employees, they are always lost (not all of them). This is a good place to buy stuff when you are hurry but, needs a lot of work, a better store management and employee customer services orientation. -_-
John Doe
2020-05
The two women that work here are strait up rude, mouthy, not very helpful, and basically degrade every customer that comes in. One is a manager and the other I always there cashing people out. Family Dollar should send someone in undercover to shop in this store and have them stay inside during a time when it's busy. You will here complaining about no smoke breaks, no help, people calling out, complaining about people asking for help, making rude comment to people who want propane, or nasty comments to each other about a female who came in asking for a pregnancy test. Also the fact that this store is only 1.5 years old and looks the way that it does inside as if it instead ever clean and stuff all over the floor that needs to be put away but never does and always in the same spot but opened by customer. I feel bad for the guy that works there and before someone from family Dollar responds yes I am talking about the family Dollar right next to dominos and across from market basket
M S
2021-05
Alot of their products are not priced and yesterday I was told I could no longer wear my hood on my Columbia winter coat because "it looks suspicious." I think it is ridiculous to tell a customer who is simply trying to keep safe and warm during a pandemic that wearing a hood from their winter coat "is suspicious." Show me data that hooded winter coats are used in "suspicious" circumstances more than any other article of clothing.
Julie Love
2023-05
This store has the greatest manager, he literally goes up and beyond for a customer.
Bruinsfan 7
2019-05
It's ok, nothing special, need something quick, like tums, a last minute gift, some everyday things like paper towels, tooth paste, etc.. it's good to go to. If you're looking for groceries or a larger selection, its probably better to hit a bigger store.
seasun santiago
2022-05
Family Dollar is supposed to open at 8:00 when I get there at 8:00 the store is dark and the doors are locked what time do you guys actually open? Your hours should be posted on the door.
brittany moreau
2023-05
Friendly staff.However, they hardly ever have the items I'm looking for.
Sue Tarr
2020-05
I would much rather shop at this Family Dollar than the one at Parkhill Plaza. Way more productive, Friendly, and managed!! Thank you Jess at Water St !!
Debbie Paduani
2020-05
Cashier was nice. But store was in total disarray. Really needs to be cleaned.
Cheryl Hirst
2019-05
Man was very nice store is way too crowded
amber wright
2017-05
Love family dollar. this location is big, Lots of items and always great deals
Patricia Atwood
2024-04
Great place
Enigma
2017-05
This is a total waste of time! Dollar store is much much better! I gave this two stars to be NICE.
Jessica Gomez
2021-05
Service was excellent. I got what I needed for an economic price.
Jamie Smith
2023-06
Great store great prices
Joseph Smeraldi
2020-05
Always a mess.
Pamela Normandin
2022-05
NASTY!!! MANAGEMENT AND STANDARDS!!!!!DISGUSTING & FILTHY... BOH needs a visit...
Jenn Bonitz
2019-05
Cluttered and dirty needs better management and employees
Lakesha Harrell
2022-05
Friendly and clean awsome customer service
juan b delgado
2018-05
Great place to buy cheapest items and great location
Carolyn Lady in Waiting
2021-05
New look, new items great prices
Macey Bridge
2019-05
Service people were rude. Hated it.
Carrie Koivula
2021-05
Love the new set up
Jay
2023-05
Excellent prices
Tim Petty
2020-05
This place is a hot mess
Kevin Skinner
2023-05
Like a little Walmart
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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