Xfinity Store by Comcast

Vineyard Sound Integration

2023-10

Stacey and Chad have really improved the level of customer service in our local store. I really used to avoid going to our local store because it was always such a pain, a long wait, and grumpy employees...usually only one working at a time. Both Stacey and Chad have a high level of understanding of the processes so they are able to help fast and efficiently. Keep up the great work you two.

Mark Rasmussen

2023-07

Stacey and Chad have raised the bar for customer service well above normal expectations. Always willing to take the time to see to it that questions, issues or concerns are listened to and then constructive suggestions offered to resolve any issue. Upbeat, friendly and always smiling, these two deserve strong recognition for their brand of customer service.Heck, they even stagger lunch times between them to keep the office open at all times to the public. That's indicative of their attitude in keeping the customer first. Nice work!!

Igor Novic

2023-08

I have been wanting to write this review becase they deserve it. Working on the Island can be very hectic during the summer and having guys like Chad makes everyone's life much easier. With someone who understands Island economy and challenges that people are facing this store came to the top with customer service, knowledge about products and needs of end users. It is way better organized compared to years before when it took at least 45 minutes to replace a broken box or even more to get a new modem. Whatever was done now, it is done right and everything is more streamlined. My last visit took 10 minutes with 4 people in front of me! That is fast! Good job and keep up the good workP.S. I tried to reply on link provided but it does not work? Please fix the link and I can reply

Sarah Tuper

2023-06

I went to the Xfinity store in edgartown because I was having issues setting up my phone. Chad and Stacey were the most kind, fun, and helpful people to deal with. They went above and beyond to make the experience as pain free as possible especially because I had my 4 year with me (who I might add is not always easy to bring into a store). It was quick and my daughter and I actually had a really wonderful time (imagine that going into a place with technical issues and having FUN?!?) I can’t rate my experience high enough! Chad and Stacey are THE BEST!!! I will be continuing using the Xfinity service for many years to come! Thanks again Chad and Stacey for your excellent service!

John Robert Hill

2023-07

After several frustrating attempts to resolve numerous issues I was connected with Chad who was able to fix my problems. While I’m sure the problems were minor, to me they were exasperating. Chad acted in a professional and friendly manner and took the time to listen and ultimately correct the problems. Many thanks

The Stevensons

2023-10

Chad was absolutely outstanding in helping me trade my old equipment and explain how to set up the new. Thank you!!Mike Stevenson

Laird Kirchofer

2023-09

Chad and Stacey very professional took care of everything immediately got us back on the program would highly recommend them to anyone I’ll give them five stars and a raise.

Leah Pollard

2023-07

I am so lucky to be on MV because u walk in and there is no line, if there is there is a comfortable place to sit. People working there Ched and Allison I think her name is, so professional, I practiali r there because I have to keep starting and stopping services at my properties. I see them being insanely patient w our large elderly community , explaining g technology and helping them get their needs met whi h I love too!

Sandiemv Dolby

2023-07

I had a problem with my comcast box.. I spent several hours on the phone with whomever you talk to when you call.. no help.. I went to the store in Edgartown the next dsy and Chad resolved my problem in 2 minutes. He cared about my experience and was super kind and understanding.. I'm so grateful to know there is a local office that can help and is so kind and efficient.

jane gilday

2023-07

Mike ( from Kazakhstan) serviced us Saturday. He fixed everything !! Very happy, Jane Gilday

sandy joyce

2023-07

Excellent service, extremely friendly, helpful, and knowledgeable customer service reps! Very positive experience!

David Farman

2023-05

Had a great experience … Stacey was very knowledgeable and helped me decide what I wanted .. I want to thank xfinity for having such a good worker 👍🏼

Dan Natale

2023-05

Waited outside for 30 minutes along with 9 others. Sign on the door said “Out to lunch, be back at 3:00 pm”. I left at 3:30 pm. Someone left through a side door by taxi. Xfinity is notorious for abysmal customer service throughout their organization. Would change service but there is no other cable provider on this island. Awful

Michael Wexler

2023-05

THE WORST. No service, endless lines, frequent outages. One of the worst parts of Martha's Vineyard (and there aren't that many.)

Josh Saltmarsh

2023-05

They have left a "temporary" cable line above ground on my property for over a year, despite many requests to have them come bury it.

Richard Hamilton

2022-05

They know nothing, nothing. Upstream signal power 6db too low, their response, reboot your modem. They know nothing and the corporate culture prefers it that way.

Judi Shea-Vaillancourt

2020-05

Xfinity need to ask them to re-teach their support staff.... these two women know their stuff and they are able...they are sooo able XFINITY please note your phone support needs retraining ..bring these 2 women in they are fantastic.

Jim Feiner

2017-05

Terrible service. Guy came to install the system and couldn't finish the job due to a wire issue outside the house and then Comcast didn't come back, call or schedule anything for over a month.

Shivi Datta

2019-05

The ladies who work here are awesome and always very friendly and helpful!

Jake

2024-01

Helpful

Frank Rose

2018-05

Louise and Carol are very helpful & informative! They are wonderful!

Maria Plese

2022-05

Great, friendly, knowledgeable customer service!

Chris Downing

2020-05

Carol was friendly and knowledgeable.

Jeff Schwarz

2018-05

Very friendly, knowledgeable

Kendall Miller

2021-05

Good honest service

LE L

2020-05

Efficient return of equipment.

Robert Hakenson

2018-05

Centrally located.

tommy thompson

2020-05

Aite spot