South Deerfield Veterinary Clinic

Bevon EllHyl

2024-05

Never have I experienced a veterinarian practice to be so incompetent. We recently switched to South Deerfield Veterinary Clinic, when our longtime vet closed for retirement. My dog is seven years old and I’ve never had a problem with him being aggressive with anybody, ever. The first time I visited this practice, we were not welcomed with open arms. In fact, we were faced with technicians and doctors who right from the start seemed apprehensive about handling and treating our dog. Our dog has some anxiety, and I made everybody aware of the things that would trigger him at his first appointment (cause him to be scared and growl or bark). They recommended that he be put on “chill protocol” at his next appointment, which I agreed to, trying to abide by their policy.Upon our visit today, we were required to sedate him 24 hours in advance of his visit and then another two hours prior. First of all, I’ve never been asked to give my dog any type of medication to visit the vet or for anything. With apprehension, in order to follow their protocol, I did give him the trazodone as directed. At the time of the appointment, I noted that he didn’t seem to be affected, and that I was unaware of the reactions of him taking a drug like this when he never took it before. I mentioned this to the technician. Not even two minutes after letting the technician take our dog for his Bordetella vaccination, I was met in the waiting room by the doctor, holding him with a safety pole tight around his neck. Two technicians accompanied her and everybody stood there, looking at me accusing my dog of being aggressive, saying we can’t treat him because he tried to attack the technician.I’ve never in 7 years, since our dog was born, have known him to ever nip at anybody, let alone bite anybody. For the second time, I was given a suggestion to try it again another day. Why would I continue to follow their protocol, drug my dog and then have them see him and not be able to treat him?This veterinary practice is not accommodating to animals with special needs and not inclusive to trying to help these animals. I am deeply saddened by this experience today and will never return there, nor will I recommend anybody bring their pets there.

Emily Minor

2024-05

SDVC is the absolute best in the area. The entire staff is kind, compassionate and just overall incredible. I take all my animals to them for everything from annual appointments to life threatening emergencies. Dr. Clay is amazing, I’m forever grateful for her quick actions that saved my dogs life along with Vet Techs Lexi and Lizzy. I will always recommend South Deerfield Veterinary Clinic.

Amy O

2024-05

This vet has not been in business since 1993 as they state on the web. Dr. Schmitt has retired and these are new owners.We were with Dr. Schmitt for over 20 years but have switched vets now after two incorrect diagnoses (both confirmed by our new vet), a botched blood draw and a TERRIBLE experience with Dr. Clay on our farm. I have never before in my life met a vet that I thought was bad with animals, but this is one. Prices are outrageous as well.

Lynette Blakesley

2024-04

This was my dogs first visit here after his vet retired. He loved it here (he doesn't normally do well at the vet) and everyone was so welcoming and nice! So glad he has become a patient here!

Bill Kelley

2023-05

Our pets have bee in going here for a few years after our vet retired. This was the only office accepting new patients. The reviews were bad. I believe people get them mixed up with the hospital next door. NEVER have I had a rude staff member. This office CARES about your fur babies! Our beloved beautiful cat Tris got sick overnight Sunday. I didn’t think much of it until Tuesday. We were able to get an appointment on Wednesday. The emergency hospital said they MIGHT be able to fit us in but we have to call from the car and wait until there is anEMERGENCY opening which comes at a higher cost. They also required a 2500.00 hold on credit card for all the testing they would do. We waited for our vet at Deerfield Vet clinic. Dr. Clay was amazing and nurse Riley treated Tris like she was her cat. Over 2 days they found her problem and sadly no amount of money in the world could save her. They only did the tests they NEEDED to diagnose. Sadly we had to put Tris down. Dr. Clay made sure she found out what happened to Tris so we would know. Sadly I have put many pets down. Dr. Clay and Riley gave us plenty of time to say goodbye. We were not pressured to do this or to rush. They explained that yes she was in pain. I am pretty sure the office was closed but we weren’t rushed. They made sure we had all the time we needed and answered our questions. I wish we didn’t have to have this experience, but with extremely broken hearts I am so grateful for the entire staff and especially Dr. Clay and Riley. Tris came first!! Not a credit card on hold BEFORE they would see her! Losing a pet is traumatic, but being told money first and then wait and we will see if we can squeeze you in is crazy. I have used the emergency hospital 4 times ( 3 to put beloved pets down) and one was with a friend who had same experiences.. credit card FIRST! We are so thankful for South Deerfield Veterinary Clinic at 30 Elm St! If we had chosen the hospital we would be about 2500-3000 in debt and the outcome would be the same. Like I said I have put 3 beloved pets down at the hospital and definitely felt rushed 2 times. Because time is money and they needed the room. I encourage others to give this office a try and to make sure it’s this one and not the hospital ( which I agree we need more of them, but we need compassion too)!

Eduardo Melendez

2024-05

Great clinic, great attention to both pets and pet owners. Transparent procedures and prices. All my pets come here.

Becky Hallock

2023-05

The staff is super friendly and very welcoming. Very understanding of different circumstances. We brought our duck Tilly and Dr. Cole was amazing with her. Absolutely will use them as our vet going forward.

Leah Vandoloski

2023-12

I really love SDVC for both small and large animals. Everyone is nice, and exams are more thorough than at any other place I've been to and never feel rushed even though they are busy. I also really appreciate that they are happy to give suggestions for different things to try first rather than going right to medication for things like allergies. Thank you all so much. <3

Brenda Samson

2022-05

Dr. Clay and her team are fantastic! My dogs love their visits, are well cared for and the staff are always happy to greet them. Lady is no longer afraid to go to the vet and Jesse can't get out of the car to greet the staff fast enough.

Lee Iden

2023-10

This clinic came highly recommended. We are new to MA and needed a new vet for our 12-year old Cocker Spaniel Mix. While not close to our home, it was worth the trip. From the person who originally made our appointment to Corey, the tech, and Dr Cole, everyone was professional, knowledgeable and welcoming. I felt confident that my senior dog was getting excellent care.

Ruth Osgood

2023-11

My Dogs are patients at this clinic. My little dog was injured with a punctured wound and a scratch wound. He was in pain and traumatized. He needed antibiotics and pain meds. I called and was told he could not be seen for a week. Did not matter to these people that he was a patient and needed to be seen ASAP.. This is just unconscionable. It was not like I called a vet cold to get my little guy in. He was an established patient! They did the same thing to my cat a month or so ago. He had a hurt paw but was booking weeks out. Would not see him. They want u to go to ER hospital where clients will be over charged by hundreds or thousand of dollars. A friend took his young cat there and when was all done his bill was $4000!My friend’s Vet recommended we take him to Waschusett Urgent Care hospital in Westminister as they had had good luck with this facility. We called them and got aSame day appt. It was well worth the 1.5 hour drive. My little dog was treated with kindness and the best of care. He got his antibiotics and pain meds. All done at a reasonablefee for an emergency. The hospital even called the next day to see how he was doing. I would not hesitate to use this facility again even with the distance.I can say unequivocally that Dr. Schmidt never treated established clients like these new owners do. A sad day when he retired. It is very upsetting when u know u r an established patient but when u have an incident they refuse to see ur injured/sick animal. Time to find a new Vet! Not a fan of these Vets!

Apex Orchard Courtney

2020-05

South Deerfield Veterinary Clinic has been caring for my dogs for over 10 years and we feel truly lucky to be clients. Dr. Burand is attentive, knowledgable and truly dedicated to what she does. We couldn't have asked for a better veterinarian and staff to care for our dogs. Thank you SDVC !

Logan Edmiston

2023-05

This is my first visit here, reestablishing care for my 14 year old cat. I am absolutely thrilled with the service, knowledge, and kindness of everybody at the South Deerfield Veterinary clinic. I can't say enough good things about how gentle and thorough they were. On top of that, the visit was incredibly reasonable in terms of cost. I would recommend them without reservation.

Linda Songer

2023-05

Had to euthanize my best friend of 19 years 2 days ago. The staff was wonderfully sympathetic and compassionate. I cannot thank them enough for going the extra mile with calm, dimmed lighting, extra tissues and even Hershey kisses as a extra, "we're so sorry." They made one of the hardest days of my life a little more bearable and I will be forever grateful. They are all angels in my eyes. Thank you.

Charles Duchin

2024-05

Dr. Sam Clay is terrific. June 2021 drove back from Missouri with my 7 week old Aussie and brought her in for a check up. Staff is super. Very friendly, knowledgeable and professional. They treat you like family. 13 months later we’ve been through normal pup hiccups all the shots and heart, flea and tick medicines, her first heat and this week after 90 days her spay. All has gone very smoothly. Phone calls are returned by Dr. Clay quickly. Never a problem getting in for a convenient appointment. My pup loves it there!

Krissi D

2023-08

❌BEWARE!!!❌This place and these HORRIBLY UNDER EDUCATED “vets” KILLED my 3 YEAR OLD YORKIE!!!! 7,000$ later and treated her for a ALLERGIC REACTION, she WAS IN KIDNEY FAILURE!!!!! THEY are STILL ASKING ME FOR MONEY after they KILLED MY DOG!!!! Never again!! Stay clear of this place!!!! Don’t ever make this your first option. Seriously, they have NO CLUE WHAT THEY ARE DOING. Literally took 4500$ from me and my kids, four visits later and then SEND US TO TUFTS HOSPITAL WHEN THEY KNEW THEY DROPPED THE BALL…. How dare you STILL CONTINUOUSLY send me a BILLS, if it wasn’t for YOUR VETS, my dog would be ALIVE!!!!! Too little too late…. Smh…. It’s a shame.

Casey Pirog

2024-04

They Have Been nothing short of amazing with our Dog.

jennifer iannuccilli

2023-05

Couldn’t have asked for a better vet practice. Dr cole is warm kind and patient. After an emergency Dr clay saw our dog and both Drs are equally as knowledgeable.Wonderful with dogs and careful to explain options.The techs and reception are helpful. Very busy practice so plan accordinglyI highly recommend them

tmomikess7

2023-11

Even if you cancel 3 business days ahead of an appointment, front desk refuses to refund $75 office visit fee.

Yvonne M.

2023-10

I went with a friend who was bringing their pet in. The staff was so friendly and caring. They took their time during the exam and were very thorough.

J T

2023-05

They've been horrendous ever since Schmitt and Burand retired. I'm absolutely disgusted in the degradation in service.Three appointments in a row we have sat waiting for an hour after our appointment was scheduled...no calls or updates while wasting your time (yes, you have to sit outside in your car STILL).

David Ewell

2023-07

Appointment started right on time. Friendly and helpful staff. Would recommend to anyone with pets.

juanita aldrich

2024-02

Very helpful, honest and compassionate

Norma Huntley

2023-05

Friendly patient great with my german shepherd. Answers all questions and explains test results and information.

Tammy Renkowic

2023-05

Dr Clay and staff are amazing and I won't take any of my fur kids anywhere else!

Judy Kosuda

2024-02

Great vet

Kathleen Stier

2023-05

They are very gentle and professional, I would highly recommend bringing your pet here!

Lindsay Gutekunst

2023-05

Lovely, caring and smart staff. We found our new vet!

C Dupre

2023-05

Much appreciation extended to this team for providing preventative care to my pup

Mary Ellen

2022-05

Loved the information including lab reports. Glad we switched to a place right around the corner.