SEPHORA

Jasmine Prewitt

2023-11

I walked in hoping to buy products to do a full face of makeup and that didn’t happen. I asked this one associate if they had Patrick TA products and she responded while having her back towards me, like she wasn’t bothered to talk to me at all. Then I see another associate stocking products so I asked her if she could help and instead she radioed if another person could help me as if stocking the shelves was more important than helping the other customers in the store. After waiting a while for someone to come help, I decided to go to the register but the person left as soon as I walked up to the counter. So I left and on my way out, the same associate that was stocking asked me if anyone helped me but she knew that the answer was no because I had been in her line of sight for the entire time I was in the store. Long story short, don’t come to this Sephora if you need help finding the right products for you

Migdalia

2024-01

Poor customer service not enough experience in knowing their products for different tone skin not too friendly there was only a young African young girl she was friendly

Tatiana Joyce

2023-05

I booked a 60 min full face beauty service/make-up appointment 6 days in advance and got a call the morning of my appointment that their make-up artist called out sick. I completely understand that this staff member needed to take care of themselves and have no ill-will towards the staff, however the Sephora policy on staff cancellations is TRASH. They cancelled my appointment and just told me the two other stores that had some availability today (both being inconvenient locations for me). The staff could neither offer to assist me in re-booking or offer any kind of store discount. Their cancellation policy is: "appointments canceled or rescheduled less than 24 hours prior to the appointment time are subject to a cancellation fee of $20.00". They called me only 5 hours before my appointment and cancelled but if I was 15 minutes late I would've been charged. This was incredibly inconvenient and I think people should be aware that this could happen to them and throw off party-day plans.

Subhan Azimzade

2024-05

Great customer service friendly very helpful. Thank you Suki

Marty

2023-12

They sell defective items and then don’t fix the problem. Avoid Sephora

Sara Pettersson

2023-05

Came to Sephora to pick up a new bare minerals powder. On my way to the register I was looking at the moisturizers when one of the store associates came up to me and asked if I needed help. I let her know that I did not need help and she continues to let me know with the exact words “in your condition I’d be looking at which brands you should use” referring to me being 9 months pregnant. I told her I’m aware what I should be looking for as I’ve had the conversation with my providers and she said “that’s good and all but we’re trained on these products”. Just completely unsolicited comments when I said I didn’t need any help and rude remarks! A few minutes later she came up to me and said that the brand I was looking at is in fact ok to use when you’re “in my condition”. Horrible experience and made me feel so uncomfortable. If I wanted help with pregnancy safe skincare I would have asked, and describing it as “in your condition” was so distasteful.

rachael maples

2024-05

Not competent couldn’t even complete an exchange

Laila Kassis

2020-05

I would like the makeup artists to be available and allowed to assist me in learning how to use and apply the products I’d like to purchase and work with me to apply them so that I can feel good that I’m getting the right shades and color tones. When I asked for help I was told no, the associate would only be able to apply one item and I could pick if it should be a contour stick, a highlighter or a foundation - not all three and not the eye shadow I wanted to try. I said “well I’m looking to purchase 8 or 9 items and spend $200-300. I have never done contouring and I’d like the associate to show me how to do it and to make sure I’m getting colors that look nice on my skin.” The answer from the manager was that I need to book an appointment and pay for that service. I said again, “How can I spend $200-300 on makeup if I’m not sure how to apply it and whether the colors are right? I’ve never been refused help at a makeup store or counter...” I was angry and almost left the store. But Silvana was very nice and said she’d do her best to help me. In the end she helped me with the foundation, dark contour, a couple different types of highlighters to see what works best for me and a blush. I ended up buying 7 items for $220. I’m not sure if I’ll be back to a Sephora again given the treatment I received and the new philosophy about NOT helping customers. Everything I purchased I can get from the department store makeup counter or online. If I return, the only reason will be that Silvana was so helpful. As a company you can choose to offer added services like full makeup for a fee. But that doesn’t mean you should refuse to help customers apply the makeup products they would like to purchase, especially if they ask for it and say they haven’t used these types of products or these techniques before and need to learn and/or test the colors with the opinion of a professional. That is the only reason to come to the store in the first place, otherwise can just purchase online. Your approach makes customers feel like scum frankly. You should treat customers with respect, believe them when they say they need help with new products, and actually help them rather than make them feel like you think they are trying to get a paid service for free.

Alex Z

2021-05

Picked up something that was left for me at counter, when called to find if the store dad it. The wait was a bit long with 2 different people getting serviced at the check out counters, when I walked in & 1 in front of me - maybe about 5 minutes.The girl at checkout asked about health worker - didn't even think about it & I was able to get an unexpected discount for the purchase.The checkout counters were so close, that I had to ask the checkout girl to repeat question she asked me, because the conversation at the other counter was interfering and making it almost impossible to hear lesson speaking to me. 🙂

Sharon Sewall-Lindsay

2020-05

Frequent the store for myself and gifts. Can’t seem find a foundation that doesn’t irritate my skin or flake off. I purchased a few different kinds. I didn’t return them as I didn’t blame the associate that assisted me, it was my decision to purchase them. I asked the associate standing by the door tonight for assistance and she refused to help me. She stated she would send another artist over and never did. She stood at the register and watched me walk out without making a purchase. Doubt I will go back.

Jam

2022-05

It 's the first time I 've been here and I won 't come back here anymore . Very poor customer service . The most offensive thing is the girls who were standing at the checkout talk witht you to depend on your clothes. She didn't even want to put in a package the goods that I bought a few pieces, and I asked for it for gifts, but they didn't pack it for me anyway!!!Natik mall Sephora store is better and amazing staff !

Gedi Beats

2023-05

Horrible experience my moms birthday present was stolen by Ubereats driver which Sephora uses for same day deliveries! At least I got a full refund smh

Christina “Tina”

2021-05

The Chestnuthill location is NEVER crowded and they almost always have what you are looking for. A Fenty fan myself (heyyyyyy RiRi) they are quick to show me new additions to the line, and how to do some of the trickier applications.Pre COVID, Laura was FANTASTIC for event makeup and I HIGHLY reccomend her when you have a big night out.

Emily Dennis

2021-05

The helpful staff quickly helped me understand the brands and colors. In general, I am satisfied with the store and of course I will return to refill my cosmetic bag.

Nechama Shimanovich

2018-05

As soon as I walked in a worker came to me and asked if I needed anything .I replied that I'm just going to look around because I didn't come for anything specific. the worker then said well have fun just looking around -very sarcasticly and responded to me with a few rude comments to which I just walked right out of the store.I will never be going back to this sephora again.

Abigail M.

2019-05

The staff were all very helpful and attentive. They were all very knowledgeable about each brand and helped me find my perfect concealer shade.

Carlos Linera

2022-05

Emily was very helpful! I needed to buy make up for my 16 year old and the the heck do I know about make up? Lol thanks Emily!

L B

2019-05

instead of helping me they decided to just stare me down instead and when I would approach them about something they just seemed to all disappear

Catherine Conti

2020-05

Love the Anastasia rep. Great personality and suggestions of product

Lauren Lane

2020-05

Silvana was so helpful with my lashes!

Dally Ramos

2019-05

I love this Sephora!

Eleanor Friedman

2020-05

Always love Sephora

Nina Shah

2018-05

awesome

Kerry Clancy

2020-05

Because of Maritza!!