CVS

Ronald Wilmot

2024-02

CVS has got to be the worst pharmacy out there. You call and get a computer talking to you. You are forced to re-enter personal data multiple times to move forward. According to what is probably an AI computer, my order was completed with a 7 PM pickup time. Two days later I called in to see if it was ready. No. There was no order placed.On another occasion, the order was transferred to another CVS, much further away. When calling back to refill it, that prescription # did not belong to me. (Each CVS assigns their own prescription numbers) So, the local CVS did not have it in stock and had not acted upon the phone order.CVS does not hesitate to cash in on all of the prescriptions they fill, but their service is not true customer service.Any good pharmacy chain has the opportunity to outshine this CVS chain and take over based on this type of service.

Ellen Stanikmas

2024-04

The staff here at the CVS in Charlton. They're awesome! Courtney especially. She has always always been so pleasant,helpful and professional.Thank you!Ellen Stanikmas

Carole Foley

2023-12

I was told to call pharmacy after my husband picked up a prescription. No one answered the phone was on hold for 1 1/2 hours. Sounds crazy to wait that long but I was sick so I didn't care. Left phone beside me. Then when I said something got short staff.

Warren Snow

2023-12

Went to get my granddaughters prescription; I had her and her 2 siblings in the truck, all not feeling so good. I decided to go through the drive through. I paid, asked the girl behind the window to throw my change in the bag which she did. She placed the CVS plastic bag in the window tray, I grabbed the bag and drove off. Arrived at the house, got all the kids inside. Opened the CVS bag and there was no prescription. I called the cvs,and was told that someone there said I was asked to wait??? No such conversation took place. I wasn't even in the building. So, they didn't put the prescription in the bag and then lied saying I was told to wait??? I then spoke to the manager Melissa, who said they have no way to deliver and she would review the tapes. Highly incompetent and no help.

Mary chipman

2023-09

I have been using this cvs pharmacy for prescriptions for years. In the past year, the pharmacy has become very difficult to deal with, especially the past month. The pharmacist Kate has been purposely not filling prescriptions for us. She will state that the insurance needs to be called, it needs a new script, it needs prior authorization, or it's out of stock. And when it's ready to be filled after 10 days, she cancels it, or makes us wait hours. It is very frustrating. We have only one pharmacy in town. But we had to switch to CVS 2 towns away in Auburn. Since then, 2 days ago, all the scripts we have been waiting weeks for have been filled. I don't know what is going on with the Charlton CVS, but it feels like the pharmacist, Kate, enjoys making filling scripts hard for patients. Please address this store and this specific pharmacist. Thank you

Tom Ciras

2023-12

I needed a common Rx for my routine (I hope) GI exam in the morning. They had none in Charlton CVS but 2 stars for sending me to Oxford CVS where they have cases of the stuff.

Melissa “Missy” Carlson

2023-11

The pharmacy continues to fill my older prescriptions and not the newer updated ones. I use the website and have an account. I archive the older, no longer used prescriptions in hopes that they will not refill them, but they do. No wonder health care costs are rising, I have to keep throwing away medicine I can’t use. I’ll be looking for a new place to do my business. And don’t bother calling the pharmacy, they don’t answer the phone.

Barbara Madore

2024-02

I picked up my sons medication right before ChristmasHe has early onset dementia at 35 cvs charlton short changed him by 30 pillsWe have been awake for 48 hours now I came on here and look at all the complaints

Samantha Cahill

2023-06

Friendly service at the Pharmacy, attentive and when asked a question there wasn't any problem getting the help you needed. The store is quite large, has all of those 'forgot to get' items. Staff is helpful to getting you where you need to be, they don't just point and guess the aisles, they lead you to the product you want.

Suzanne Dubeau

2023-05

Stay away from this pharmacy! They couldn't fill my prescription because it was out of stock but refused to transfer it out. When another pharmacy called and requested it they claimed they didn't have it. I called them and they said they did have it but again refused to transfer it, told me to call my Dr for a new one. Went in to talk to them and it was a mess. ZERO hippa compliance, while waiting I heard at least 3 different names and their medications being discussed.The store is OK but I'll never use this pharmacy.

Nick Ragozzino

2023-05

One star is being generous. After getting transferred around for 30 minutes I was told the computers were off and they were going to lunch. Fill your prescriptions at the Webster Price Chopper. The employees are friendly and helpful.

Andrea Fortin

2023-10

Cannot reach the pharmacy to ask question on medications! Called 3x , walked on hold only to be disconnected! Worse customer service. Tried to drive there, then they were closed for lunch. Please note, the times I tried to call they were not at lunch! Way to endanger the health of customers

Mariana Nunes

2023-06

The pharmacy staff customer service is literally non existent they are just rude and awful ladies. They are never willing to help or sympathetic. And always have a miserable attitude when talking, whether on the phone or in person.

Lenny McGuire

2023-07

I needed a COVID test kit. None located in pharmacy area?? Only behind front of store register. No one working the registers today. Self serve only choice so no test kit. Waste of gas money going there 😒

Deborah Dalton

2023-05

The service at this cvs has greatly deteriated in the last 6 months. I would not recommend it and will be changing to another cvs in hopes it is not cvs wide. I have had multiple problems in just the last two weeks.

Peter Hauge

2023-05

The worse pharmacy customer service that I have ever had to work with. Generally an issue no matter what prescriptions I'm picking up. When checking my info NEVER have my current physician correct.I'm switching to another pharmacy as this locations customer service is awful!!

Ms K

2020-05

I don't complain easily. But after giving the Pharmacy several chances....I'm fed up.The minute clinic is Excellent.The store portion is great.The Pharmacy is the TERRIBLE !They are sometimes out of medications which is understandable, but it's pretty often - which then sets you behind on your next pick up date.Not only have they LOST one of my prescriptions an hour after dropping off (setting me behind even more)My last visit I was told it was TOO SOON to drop off a 30-Day prescription(they looked up wrong one & wrong date)Since I no longer choose to argue with these incompetant clowns, I will just never fill prescriptions here again.Go to Auburn Pharmacy on Southbridge street!Never had an issue.They are friendly, fast & absolutely reliable hard-working guys.

Ronnie Siebenhaar

2022-05

This CVS and it’s employees in the Pharmacy are just awesome and life savers to me. Always there when you need them. Highly recommend this CVS. Great customer service.

Marie A.

2022-05

Our future does not look bright with this prejudiced nurse practitioner in control. I was refused healthcare because I am unvaccinated. Tell me how that matters if vaccines dont work anyways? I hope you need help one day and someone treats you the way you treated me. Karma.

Stephen Joyce

2020-05

Pharmacy needs retraining on looking up insurances. Sturbridge did it no problem this location not so much. Same patient. 6 hours to fill prescriptions. Poor.

Chelsea Lyons

2021-05

Never have I been asked by a pharmacy staff before if they could keep my insurance cards. Will not do anything for you unless you are at the store watching their every move, and they'll be plenty rude about it.

Tamika Meeks

2022-05

I really enjoy my experience her at CVS. Nice location and great big store. Pharmacy did an excellent job!

Dominick Mogstad

2023-05

Good luck getting ahold of someone on the phone. I was on hold for over an hour before I gave up. Very unprofessional.

Thomas Kozaczka

2021-05

The pharmacy has awful customer service and incompetent staff. The clinic and the store itself are great.

brian thomas

2023-05

Courtney in the pharmacy department was very helpful. Went out of her way for me. Thank you

Alex Palmer

2023-05

JOKE OF A MINUTE CLINIC TAKES HOURS DO NOT GO HERE. TOOK 30 MINUTES TO WRITE A DOCTORS NOTE. AWFUL BUSINESS NEVER GOING AGAIN

Nick Applegate

2022-05

CVS Rewards expire against state law in Massachusetts. Rewards earned in Massachusetts can not be redeemed in other states.

April

2020-05

Great staff , always helpful and nice , Pharmacy as well ! Great job 👍

Anna Mendes-OLeary

2023-05

Exceptional service, politeness,friendly and professional staff! Louis, Kelly and staff!

J Calkins

2023-10

Pick up the phone maybe???