Unleashed by Petco

4.5 (113)

13 Austin St, Charlestown, MA 02129
(617) 242-2093
stores.petco.com

Claimed
Pet store

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Danielle Morison

2018-05

Best self wash dog wash for the price north of the river, and yes we've tried every single one. We used to live right down the street and didn't realize how much better it was from the other. Now we live 25 min away and will make the drive just to use the self dog wash.It's $10 and you can use all of their supplies. They have a lot of towels, a blow drier, shampoo, brushes, treats, waterproof aprons, etc. They do a really good job of keeping everything really clean. There are three stations and we've only had to wait once in a year and a half. All of the employees are really friendly and helpful, and you can tell they all love animals and love to say hi to pets that come in the store.As for the rest of the store, it's clean, organized and has everything your average Petco would have. They have the bulk homemade treats that our dog loves, and it's nice to be able to make your own bag.

Jacques Dupuis

2017-05

We took our dog to the self-serve bathing and it was really great. The store is nice and clean and employees are friendly. The reason this isn't 5 stars is that we tried three separate times to take our dog for the puppy playtime when she was little and every time we showed up after calling ahead (twice a day before, once on the day of) and found out that either the time we were told and was posted on the site was wrong OR that the trainer wasn't going to be there that day. In all cases, seems like the employees should have known when we called....

Chris Sol Gully

2021-05

Good basic neighborhood pet store. They don't sell actual pets/animals at the smaller 'Unleashed' stores (seems to be common question as I just heard a guy come in to ask the staff this), but are well stocked for dog and cat supplies. Have just a bit of basics for other types of pets like fish, reptiles and birds but not much in that department. Good place to take your dog with you into store. The staff are particularly helpful, friendly, and love pets, so there's a good vibe.

Cynthia Cunningham

2020-05

Great place been going on and off for years.... Price keeps going up on the dog wash but it's still effective and worth it. When I first went it was $10 now it's $15. My dog loves it here and the staff is super friendly and helpful.

Jennifer Tran

2020-05

I come here often for the DIY doggie wash. Super convenient with 3 tubs of different heights and all the toiletries you need plus towels. Best part is not having to clean up all that fur compared to bathing doggo in your own home.

Sabrina Maloney

2022-05

Staff was super friendly and helpful. I came for the dog wash. They had all the supplies I needed and it was clean.

Dennis Murphy

2019-05

Great experience, very helpful staff. We somehow ended up with multiple Pals rewards accounts and the staff member that we spoke with provided us additional information to hopefully resolve the issue.

Tiziana B

2021-05

This place was ok. Customer service was meh. They have ok options but they are a bit pricey. Its an ok experience. I probably wont be back. I prefer Pets Supplies Plus.

Robin DB

2021-05

Love the stores employees everyone is very helpful....it's... also a small store but seems to have everything I needYou can also do your pets baths yourself low price

yvonne lywood

2019-05

Petco vaccination killed my miniature Pomeranian. I am devastated!They were heartless and disrespectful to offer me a refund for the cost of the injection ($45) that killed my petπŸ˜’πŸ’”πŸ˜­πŸ’•πŸ˜’

S L

2018-05

There is constant employee turn-around, The store is dog friendly, but if you have a cat Then its frustrating. More than not they are out of his food. Its frustrating!

Shahnaz Nair

2020-05

Good variety ......Cashier was very helpful and guided me with to buy foam toothpaste rather than the usual.Helpful staff

Anonymous Anonymous

2016-05

Taking my dog for a bath at unleashed is awesome. They provide everything you need. The staff is friendly and helpful.

Cristina Gutierrez

2018-05

Love the place... Expensive but it does not matter because you can find a lot of different types of food for your pet.

ivelise barrera

2021-05

Been coming here for my cats food for more than a year, its chill here. Love to see the other pets that come through!

Matt Piontkowski

2018-05

It's a small Petco serving the Charlestown community. The best thing about them is the self clean dog bathing area.

tashea antonette

2019-05

The guy helped us get all the stuff for my new dog and even gave us coupon so shopping will be easier

Lisa Doherty

2018-05

Small store but they always have what I need. Very personable staff.

Maria Rosa

2020-05

Unfortunately, I came in a not so good time. Very hairy dog was being taking a bath and owner very inconsiderate blowing it all over instead of to the side...

Anthony Caruso

2022-05

Very nice and clean great place to go shopping for your pets

Avishek Banerjee

2020-05

I know they are not the full sized Petco, but they merchandise is just way too small when it comes to dog treats!!!

loretta young

2019-05

Clean ,friendly, fast service, just what u want for your frist cup of morning Joe.

dawn dawnandkatie@comcast.net

2020-05

Place is great and very pet friendly. The worker are very helpful and friendly

Margaret McArdle

2018-05

This Petco is small and might not have everything you want but the staff is a delight and always make me and my dog feel welcome!

Lucas (Lucas12825)

2017-05

awesome store! friendly customers! Lola helped me out a ton and I appreciate it!

Audra Kilp

2020-05

They are never there at 9 am. Sometimes not until 10. I went in to an empty store onetime at 945 and the representative came in 10 minutes later . It’s so bad

J W

2019-05

Compact version of larger warehouse type store, decent selection, neighborhoody feel. Friendly staff.

keli chang

2019-05

Clean & plenty of supplies. Friendly & helpful staff. Free parking with a lot of space.

Ana Sanchez Junkin

2019-05

Friendly staff, treats by the pound bar, and great tubs for baths

phyllis proctor

2017-05

Friendly staff, you can see that they really do like animals.

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