CVS

Borges 1016

2024-02

The kindest people in the world work here! They run an excellent store! Very clean, organized, stocked & with the most friendly workers. Greeting you with good vibes.Hands down the most positive experience I've had at a CVS.They treat you with the utmost respect and are very kind & helpful.

Scott C

2024-01

The pharmacy is incredibly slow it took them 4 hours to fill a prescription that was just a cream no pills to count just put the tube of cream in a bag. If you're short staffed stop being so greedy and pay people more you need staff to run a business.

Jose Dos Santos

2023-11

It shouldn't take 5 days to fill a prescription. I don't care how short staffed they are. Yes, the staff are friendly but while I was standing in line waiting for about 15 minutes ( actual time ) in order to have a 3 minute conversation with the pharmacist because it takes them about an hour if you decide to call, and to top it off they want you to use the append that only makes everything worse.

Aaliyah Lamarre

2024-01

I was there earlier today and I was disgusted to see how the female manager was talking to the young lady associate. The manager made such a big scene in the store. The young lady was just trying to help a customer with her photos and manager loud response was truly unnecessary. I was a customer in line. I felt so disgusted that I didn’t even buy my order. This is unacceptable considering that the fact associate was only trying to help the customer. I really hope management starts taking better care and appreciating their young associates 😡

Matt F

2024-01

Tried to get a prescription last night. Was told they couldn’t find it and to drive around for 20 minutes while they look. I sat in the parking lot for 30 minutes and went back to the window to be told they still couldn’t find it and because it was “narcotics” they couldn’t refill it until the next day. So here I am sitting in the drive thru having waiting 20 minutes and rung the call button several times. If you can’t staff the window just tell us it’s closed.

Heather Brownell

2024-01

Every time I call and try to speak with someone at the pharmacy I sit on hold for over an hour. The last time I called I was hung up on 3 times and had to just go there to inquire why my medication (it comes in a box, no pills to count) was “in process” for 3 days and still hadn’t been filled. Ridiculous.

Emily Long

2023-10

The worst cvs. I’ve been waiting days for a medication that never got filled and every time I have tried calling the pharmacy to see what is going on I have waited on hold for so long to the point I had to hang up. I currently have been waiting to talk to someone about it for over an hour on the phone.

Christine Lane

2023-09

I am not a fan of CVS Pharmacies at all. Quite honestly, I recently switched my own scrips to Walmart Pharmacy. However, I was helping a friend refill some scrips today that were problematic. Italia and Anaise (sp??) of the Summer Street, Bridgewater, MA store were both awesome. They both went out of their way to help solve problems with and provide the necessary prescriptions. They were beyond pleasant and polite doing it. They both deserve a raise! Truly! I don’t find this to be common customer service at CVS Pharmacies. Maybe there is hope for CVS Pharmacies after all. Thank you to both of them!

J B

2023-11

Worst pharmacy ever. Staff has bad attitude, Scripts not getting filled after several days, no one answering phones, only two people working, drive thru closed. Called provider and changed pharmacy. New pharmacy filled everything within 30 minutes.

Julia Saccone

2023-10

Horrible customer service. I asked to use the bathroom and the employee straight up didn't let me. I went in and tried to get a drink and the workers where giving me looks, and kicked me out because i was using a cart? Also, i had a super small backpack and they made me leave it outside. Do not recommend.

Sage Mage

2023-05

Overpriced items, pharmacists are lazy, disrespectful, and not true to their word. My grandmother was picking up a medication that she had called for a day in advance, and the pharmacist she dealt with didn’t prepare her prednisone and said my grandmother never called. the next day, my sister and two of her friends went in, my sister used a product that she was going to buy (to insure quality), when this worker came up behind her and said that she either has to buy it, or she has to leave. before she could even say anything, the worker said that she was just going to take the makeup product and then kicked her and her friends out. The worker had a severe attitude issue and lacked customer service skills. Her reasoning for not letting her buy the item was because the worker doesn’t know her makeup, when she was wearing a full face of it. she should not be working in that area if she doesn’t know about what she is selling. As an employee she should know the place meant of items that a customer is asking about. Overall disappointed with this establishment. My sisters friend asked before we got kicked out if she could buy a drink real quick the women yes as long as you are buying something. when she purchased the drink she apologized for what happened and the worked said to her. “It’s ok at least you are going to grow up to be a good kid”. She had a very condescending tone that i would use when talking to a 3 year old.

Janine Daniels

2022-05

Below average service even for CVS standards. My elderly mother called here in the evening to refill her diabetes medication, after a 45 minute wait a staff member picked up the phone and hung up. We called back again another hour wait no answer. She was sick for days with high blood sugar. What are you people doing over there??? You realize some patients have medication they depend on to for survival, what is wrong with you? No one should get the phone hung up on them at all, especially the elderly disabled.This made me cringe and I never leave negative reviews. This is by far one of the worst branch locations state wide.The staff are either not good people or they are just lazy and inept? Strange options to choose from in a pharmacy.Well someone else just got sick, nearly passed away due to our negligence..just another night on the job. CLICK. ???Corprat needs to restaff this hole location the workers are dangerous.

Heather Pike

2024-01

Joyce the cashier was so amazing! She helped me out of a jam! She is a gem!

Amy Nelson

2022-05

Rude and uneducated. Do not know how to appropriately manage patients' concerns.. They are rude and have no patience. It's apparent that they are understaffed but for the staff to take out their frustrations on you is uncalled for. Their online services are lacking in many areas and there is a major lack in communication between pharmacy staff. When a pharmacy staff member tells you that you will be able to pick up your prescription on a certain date, one would think you can trust what they say. However, the staff at CVS 19 SUMMER St.in Bridgewater are not on the same page or there is someone there at any point, trying to make getting a refill difficult. I would not recommend using them if you have a recurrent prescription needing refills. It's too bad there aren't any independent pharmacies around, who actually care about their patients and will fill prescriptions based on the doctors'orders and not based off of their own discretion.This is not the only CVS in the area in which people have reported the same thing. My doctor actually advised against filling any prescription through CVS because of their gross incompetence.

Cynthia Lopes

2023-05

This pharmacy is by the far the worst pharmacy. I get voice-mail and texts that my meds are ready for pick up I go there and they are never ready and the staff give me attitude. I even showed them the text and voice-mail. They said it's not their problem and before that standing in line they took customers behind me like 6 of them before taking me they are understaffed and above all rude treat you like garbage and an inconvenience.

malak

2023-10

this place is trash. i’m a student with my friends, and the employee is only letting 3 people in. we wanted to use the BATHROOM, and she said no… she should be ashamed. the disrespect is insane. she should be fired.

Trista Ishmael

2022-05

Lexi in the pharmacy was very helpful, transferring my prescription over from Walgreens. They were low on supply for my script but were able to give me a few days supply until they could get more! Super grateful, because of that hopefully I'll start feeling better sooner rather than if I'd had to wait for the full script to be filled☺️

Andrew McCabe

2022-05

Pharmacy is lazy. Calls disconnected all the time (to bring down the wait time numbers). If an updated script is needed for refill they never offer to send the request to the dr. Instead they want you to call (and wait) the dr to send it over.Lines are always long and heaven forbid you get into the wrong line, the rep at the counter can never complete any task beyond cash out!What a miserable place to work and get service from.

Katrina Bresse

2017-05

MinuteClinic is fast and reliable however the pharmacy is something entirely different. I had to have my doctor's office call and fax (with confirmations each time) three times because this pharmacy claimed to never have received a request two prior times. I wasn't allowed to enter an order because it was a new script and they had nothing on file. They didn't try to help and simply gave me the "nothing we can do, call the office to confirm" deal. Unfortunately due to my insurance, I can't go elsewhere for prescriptions or they won't be covered.

Jeff M

2019-05

Today was the final straw. I have been patient with multiple smaller issues in the past. The quality of service is mediocre at best in the customer service delivery is poor in my experience.I finally moved my prescription over to Walgreens in under 5 minutes with a simple phone call.

Caitlin Komm

2019-05

I was on hold with the pharmacy for 52 minutes without speaking to a human. When I called back to speak to the CVS supervisor she was very rude (even though I was polite to her) and did nothing but put me back on hold in the middle of a question I was asking her. Will not be coming back here and will be filing a report with the coroporate store.UPDATE: Later in the evening I called back and was on hold for 20 more minutes. I finally gave up and drove to the store. My prescription was not ready even though it had been called in almost a week ago. I told them not to bother filling it and that I would be taking my business elsewhere.

H Cris

2020-05

Wow you talk about excellent customer service!!! Pharmacist Chris at CVS on Summer St, Bridgewater sure knows how to take care of his customers. There was a back-order on my husband's medication and I was really nervous he would run out and we would not be able to refill the prescription. Chris called our doctor and checked on an alternative medicine and then came in to the store on his day off to check a delivery to see if the medication had come in. It had and he called me personally to let me know it was in and the prescription would be filled and ready for pick up. Personalized customer service like this is rare now-a-days I highly recommend Chris and his team at the Summer St CVS!!

kristy hill

2021-05

Yet again I went to get my Rx at this location. I prepaid for "express" pickup. I get there at 315 pm to pick up on drive thru. Of course they are spending 15 minutes doing Covid testing on one patient. The other lane is not being used for some reason. Thus I waited until now. 326! Forget it. PLEASE staff appropriately for the love of Jesus. I am going in but if I pre-pay and order on line how is this efficient? Now I will wait in line inside too.

Kayla Silva

2019-05

Terrrible store & pharmacy. However, GREAT Minute Clinic. Most of the staff are absolutely miserable and unfriendly. I don’t blame them though honestly, the store looks dismal and like corporate doesn’t care at all. The pharmacy takes FOREVER to fill prescriptions. Clearly they need to hire more pharmacists.On the other hand, I wish I could give the MinuteClinic a seperate, 5 star review. Some of the most caring nurses I have met. Went in when I was really sick one time, and the nurse wouldn't leave my side until I found a safe ride home. Keep up the good work ladies!

Fisher Man

2021-05

Today was the 1st day for Covid 19 Vaccine here. A sign up glitch occurred where I had printed out my OK and had it with me but the store computer did not have me on the list. Alyssa (SP) and Kevin, (district manager?) could not have been more accommodating. They followed through the complex processes involved and got me through with my vaccine and Alyssa booked me for my 2nd one. I was most impressed with the service and friendly faces encountered today. Five plus stars.

Jenelle Green

2019-05

Worst pharmacy ever. They have mislabeled my sons prescription in past so it stated to give 5x the correct dose. I caught it in time because I realized we would run out if I gave him that amount twice a day and I called the pharmacy. Pharmacist was apologetic and seemed horrified so I gave her benefit of doubt. They have since messed up my mother in laws prescription. And countless times I receive the damn text message telling me to come pick up my prescription that is ready, only to get there and have them tell me it’s not ready but we can fill it for you. They are completely incompetent! And most of the staff is rude as well. Done! Transferred all my prescription to the East Bridgewater location.

Michael Takacs

2019-05

Have been a customer for several years. Within the last year or so the experiences have deteriorated. We have had several bad experiences with the pharmacy and most specifically the pharmacist. The latest straw that broke the camels back came after attempting to fill a prescriiption for my son's ear infection. The pharmacist was incredibly rude and basically appeared to not care about his customers. I spoke with a supervisor and requested a phone call from the store manager. Never happened. Steer clear and go to Walgreens.

Donny b

2022-05

Just so the pharmacist with the blond hair knows Sarah or Stephanie i believe her name is!! That young man who came to pick up his medication at 4:00pm had a bed at a detox at 5:00pm and because his ID was expired so you refused his medication and when the young lady who worked under you said oh honey you can use mine you denied your worker to help him ( side note the past 4 months never asked for his ID) and where talking about the same medication well Sarah Stephanie one or the other the young man missed his bed in detox and is now dead of a drug over dose all that power you have holding peoples medications there will be a story front page of the Boston herald!!!!!

Charlene Henshaw

2017-05

Worst pharmacy I've ever been to in my life. They refuse to follow their own corporate rule (as I called and was told their acts were against CVS 's policy). They also were in violation of the state of Massachusetts law. There is one young girl who works the register that tries to help but she works with a bunch of disorganized incompetent people including some of the pharmacists who are lucky I did not file a complaint against their licenses.....

Christine McKeon

2023-10

Called to speak to pharmacy multiple times because I had questions. I was on hold for a total of 3 1/2 - 4 hours. Ridiculous!!