Boston Paws

Madeline Murray

2024-01

I started using Boston Paws for daycare for my puppy a couple of months ago. The staff have been so friendly and you can tell they really care about all of the dogs! Moose always gets so excited when we are on our way and basically runs there out of excitement to see and play with his daycare friends. Super happy with the service and how the staff go out of their way to make the dogs and customers happy :)

John Galbreath

2024-02

Everyone here has been very friendly and seems to genuinely care about my dog's health and safety. I really appreciate being able to leave my dog with them knowing that they will take good care of him and I don't have to worry. Thank you!

Amir Baniassadi

2023-08

We have been taking our dog (a 10lb Bichon Frise) to Boston Paws for two years. Overall we've had a very positive experience so far.1- I think our dog has a great time there. I pay close attention to his behavior because I cannot see the area they keep the dogs in. He interacts well with the staff and gets super excited when we get there. He has separation anxiety and this is the only place he is fine leaving me behind. He comes home very tired, which is always a good sign. He has never been hurt or injured.2- We used to use their grooming service too, until we lucked out and our neighbor offered to groom him for us:) We were very happy with Amy's work and got what we asked for every time.3- We really like the small and family business vibe. They remember dogs and customers by name and Gil's way of greeting the dogs always puts a smile on my face. They are usually easy to get a hold of and try their best to accommodate your schedule for grooming, etc. Right before Christmas, they surprise you with a little photo of your dog with Santa, which is awesome:)4- They take vaccine and test check very seriously, even if it inconveniences a regular customer. That is a good thing.5- To the best of my knowledge, they are still one of the most affordable places around.6- The only con for me is that they aren't open for daycare on Saturdays.

Yennifer Pedraza

2023-05

I've been taking my dog for years to this place, so I thought strongly before writing this review but it must said.From the minute, I dropped my dog off, I was concerned. As a loyal customer of YEARS, there was not even so much as a "Hello" given back (on the street since owners can no longer enter the space). I can appreciate that dog owners might be demanding and there needs to be patience given in both directions, but the absence of good customer service entirely felt unacceptable. This was after I had been spoken to sarcastically by the man on the phone, who made inappropriate jokes and could no longer commit to a timeframe that had been previously agreed upon.In any case, this isn't even the main issue. Despite my dog being matted, he was trimmed so short that his pink skin was showing and has been irritated ever since. For more than 3 days, he has been shaking non-stop resulting in a vet visit and needing anxiety medication. Not only was the grooming costly, but it led to unnecessary medical expenses.I have no clue what happened to my dog, but there was clearly abuse at the hands of the groomer and/or other dogs in the room. He has NEVER been this way after a grooming, and now, he can't even hear the sound of keys without shaking compulsively. In addition to waiting for his hair to grow back and his skin to heal, we are concerned about when he will go back to his old self. I will not be returning to this establishment, but do hope, they can reevaluate and go back to the way they used to care for both clients and pets.

Brendan Christopher

2019-05

Sarah always makes Bernie’s hair look great! Short but still fluffy, just the way we like it. Thanks!

Winona Glascock

2023-05

Love this place. Have been using them since September and haven't had 1 issue. They have been incredibly easy to communicate with and accommodating with our puppy. He's always happy to go to day care and comes home happy and sleepy.

Meg Barhite

2021-05

Boston Paws is the best! Everyone on staff is incredibly kind and show genuine affection for our pup. They remember him and greet him with hugs and pets no matter how long it's been since our last visit. Boston Paws truly feels like family to us. They do a fantastic job with grooming and their rates are competitive for the area. We are so grateful for Boston Paws, and feel calm and confident leaving our beloved pup with them anytime!

Carlin Taylor Dacey

2022-05

I had a great experience at Boston Paws! My dog is normally not a fan of nail trimming, and often needs more than one person to get the job done. Ariel (Ari for short) had him in and out in less than ten minutes. She was calm, confident, kind - and did a great job with his nails! Best experience I've ever had with nail trimming, and would highly recommend.

Lauren Hasson

2022-05

Our pup loves going to Boston Paws! She attends daycare and also boarded with them while we went on a week-long trip. Every time we pull up to Boston Paws, she can't wait to get out of the car and in the front door. It's her favorite place and we completely trust Gil, Rachael and everyone else at their facility! If I could give them 6 stars, I would!

Eric Morgenlender

2021-05

Boston Paws is the best! Our dog has been going there for doggy daycare and grooming for a few years now, and the experience is always top notch. The moment we pull up to the store front, our dog starts getting super excited and he always sprints to the door once we are out of the car! Additionally, the grooming experience is always top notch, and our pup comes back with an adorable haircut.

Vaughn Henry

2022-05

I went to Boston Paws for my dogs 11am nail clipping appointment. While i was sanitizing my hands at the door (there's a sign that says sanitize before touching door knob) a women open the door and said "can i help you?" I say I have an 11 O'clock appointment while sanitizing one hand and holding my Yorkshire terrier in the other hand. She said "We called all our appointments today" Confused I say my dog has an 11 o'clock nail clipping. She says "didn't we leave you a message?" (while looking at me like she didn't want me there anyway because I am the wrong color) Still confused because I never received any call or message I ask a message about what? She pauses and looks at me again and says "Well the groomer is in the hospital" I just walk away because i recognize the look I was getting from her.

Natanya Auerbach

2020-05

My dog has been going to Boston Paws for daycare for a couple years and loves it. The staff are really invested in the dogs. The facility is indoor-only (they take the dogs outside on leash for bathroom breaks several times a day), so if your dog gets easily overwhelmed surrounded by lots of other dogs in one space it may not be the best fit.

Gabriela Alvarado Pasko

2024-02

Took my little guy there for the first time and they were all so kind

Mark Barash

2021-05

these folks are absolutely spectacular. we are talking dog whispers who truly get our doggies and connect with them, and also have the skill and ability to do whatever grooming you have in mind. our dog is a rescue with serious anxiety issues but who quickly came to love the folks at Boston paws. As do we!

Laurie Long

2020-05

My dog starts to cry with excitement the minute we turn onto Belgrade Ave and practically pulls my arm out of the socket busting a move into Boston Paws - he loves it! And he comes home totally exhausted - I love that! Rachel and crew are awesome. Worth every penny!

Kyle Curtis

2018-05

They are incredible!!! Our Henry loves his day with Sarah (his hair stylist). haha. We actually followed Sarah from another facility because she is THAT GOOD! Henry is a Bernedoodle (Bernese Mountain Dog and Standard Poodle) She is great with him and with us. She takes time to show us proper grooming techniques to mitigate matting in his hair. It helps us keep after it and allows us to let it grow out a little bit longer. If you want a proper cut for your dog and them to enjoy their time, go here! We are sure glad we did! Thank you to everyone there who gives our boy so much attention. -Kyle

Megan Prock McGrath

2021-05

I cannot say enough good things about Boston Paws! Our dogs have used every service and we have been thoroughly pleased. They are always full of wiggles and happy tails when we drop them off for daycare and boarding and come home zonked from all of their play time with friends. The pup taxi has dropped them at our home (pre-COVID), a feature that saved us more than once when stuck at the office or attending after work events. Ari has groomed our Irish Terrier, which involves the laborious process of hand stripping. He not only looks great, but she goes the extra mile to make sure the process isn't too taxing on the little babe. She is thorough and patient and even adhered to our ridiculous requests to leave his mohawk intact and beard extra long (definitely not the standard cut). Rachel, Gil and team are flexible, kind and trustworthy and we feel so great every time we leave our pups in their care.

Basic Info

2023-05

Update: as you can see, the owner has responded, and this is why I would never want to give feedback. I appreciate local, family-owned businesses, but it clearly turned into a lecture instead of an invite to communicate via phone or respond to what the concerns are. Again--I ask the owner NOT to respond in the platform, but it's turning into "attack on me" syndrome. Thank you for your support and professional courtesy not responding, and please take this in the spirit of constructive criticism--better yet, simply an area of concentrated improvement (let's take the criticism out to make it more digestible).A Bit More Professional Response from the Owner?I read Robert's review, and I was disheartened at the owner's response. I don't know Robert personally, and if, indeed, that is NOT his name, can you blame him? Look at the unprofessional, curt response of the Boston Paws owner. What happened to "Dear Robert. While we do not have a client on file by that name, we are sorry if this was your actual experience. We pride ourselves in . . . please contact us at so that we can discuss the incident, etc." Sometimes, companies get beyond themselves and become privileged when they get a stream of positive feedbacks, but wait a minute: there is always room to improve.Well, our dog utilized Boston Paws doggie daycare service, and the experience was discouraging to us. While for some it may be good, we did NOT have a good experience. Now, I would request that the owner NOT respond to my review like that; in fact, do not respond at all if it is not going to be professional and respectful. Do not devalue a customer's experience to the point that you can't identify areas of improvement. I would not recommend someone to a place where the owner(s) take feedback or an experience personal to the point where they attack a reviewer publicly. #humblecustomerservice #respectforcustomers #donttakeitpersonal #betterservice #betterresponse

Sara Slymon

2018-05

35 reviews1.0 star rating 12/9/2017We were highly unsatisfied with our experience at Boston Paw. The dogs boarded there over Thanksgiving weekend, and the location came at the recommendation of a friend. I was a little anxious that they had a choice of multiple accomodations when literally every other kennel in the greater Boston area was booked solid weeks in advance.When we arrived to pick our two dogs up the Saturday after Thanksgiving we were met outside with them on leash. I could smell them from 5 feet away, outside in fresh air. They smelled like urine and feces. I was so shocked at the smell that I just took custody of the dogs, and didn't say anything. The smell was so bad that we had to sleep with our windows open because it kept waking us up. We had to bathe them twice each the next morning.Additionally, both beds were soaked in urine. I had to throw them both out, I couldn't even bring them in the house. When the employee handed me the beds, I held them up against my legs and my jeans were immediately soaked.When I got home, I had recovered from my shock somewhat, and realized I had forgotten to ask if they had been given their medications. I called and politely asked if either of them had had accidents while at Boston Paw and was told: "Oh, yeah, the girl dog, a lot. She wouldn't come out for 24 hours, so we just left her in there and she peed all over everything."I was also told there was blood in her urine.Our female dog was very sick from the time we picked her up. She had explosive diarrhea for 3 days and was listless. Of greatest concern, she was extremely jumpy and shied from us when we tried to pet her.I emailed the owner asking for some reassurance, an apology, an offer to pay for their new beds, anything....I didn't hear back for over a week. When I finally did, she left a giggly voicemail on my phone laughing about "your nervous girl" and how much fun they had with the boy dog. I returned her voicemail with an email 5 days ago asking to please let me know, in writing, if she had anything to offer in the way of an apology and never heard from her again.AVOID at all costs!!!

Kate Daher

2020-05

Hi all, I've thought long and hard about posting this in here but ultimately my heart is saying it's necessary. Especially after speaking with other owners who have had a similar experience. I always condone supporting local business which is what I've always done - but in this case I would proceed with caution. After doing some research on local doggie daycares, I stumbled across Boston Paws. I spoke directly with the owner (prior to dropping my dog off) about what I was seeking and specifically what my dog would need. My dog is older and has a pinned knee so I wanted a place that would separate him with the smaller dogs and monitor him so he didn't become anxious or have a run in with larger more playful dogs. After being assured that this would be the case and he would be completely safe I decided to give them a try. Needless to say, without getting into all the details my dog was NEVER separated and his health and safety were put at risk. My dog could barely walk for three days and was in significant pain - he also came home with a dark marking under his neck...not sure if from another dog biting him or something being put around his neck. I was also overcharged twice with no apology or offer for reimbursement. When I requested to speak with the owner he refused to call me about my concerns. If you are an owner with an older dog please don't let your dog go here! In addition, this place does not limit dogs (unlike Lux Pet Resort which does) and there could be up to 100 dogs in that room at any given time which in my opinion is a safety risk. I felt that this information should be known and I'm happy to go into details if anyone wants to speak offline. From one owner to another please please do your research!

Robert Barrett

2023-05

I'm a local to Rozzie and was happy to find such an amazing place with friendly staff to watch over my pooch as I work. So happy to have found a place for my girl Lucy to hang out with furry friends!

Yyyi D

2023-05

Called to inquire about the place, prices, times, process etc. The man who answered the phone was extremely rude . I had to say”ok sorry for calling “ and hung up. I can’t even get myself to try again in hopes of speaking to someone else. My pup doesn’t deserve to be in a place with someone like him.

jamie cannan

2023-05

After just one visit the groomer remembered my pups quirks and now that we go frequently, my pup while still nervous is so much calmer being handed over to her.

Ed Greenaway

2018-05

They have gone above and beyond to take care of our new pup. She was having trouble crate training and they've done more than expected to help us out.

Alex Benedict

2023-05

Efficient and kind. Missed two nails while clipping. A little hard to schedule but they are trying

Theresa Gately

2020-05

Fabulous business and crew, you would think that the staff has known us for years, when it has not even been 2 months. They are super attentive and caring.....

O M

2023-05

Call me before you shave my dogs hair off entirely to confirm

MizukiGPO

2021-05

Treated my little princess with love and kindness also made her look wonderful

Halls of Tara Florist

2018-05

Friendly atmosphire and professional service. I can bathe Webster in their walk in service.

pikle boot

2022-05

I used my credit card and lost all funds in my account, must have been A mgr issue