CVS

Janine Carreau

2024-01

The particular prescription that I needed yesterday is on automatic refill at the Kempton Street CVS. I called to check if it's ready (just to be on the safe side) and the machine said it's "in process" which is concerning because sometimes that means they are out of a particular medication so I figured that I better call. I get through to a clerk who said they give precedence to people waiting in store and that they were so backed up that they were not filling auto refill medications. I told her that I'd be right there. I come in, wait 20 minutes in line, get to the front where she says it's not filled but she will put me in priority which should "only" take 25 minutes to a half hour. The last time that I had called in a prescription (not a medication that I had on auto refill) I gave over 24 hours notice, when I came in it wasn't filled and they asked me to wait in the waiting area. Instead of calling my name to the area where I was instructed to sit in, I can only assume they did a general call out from the dispensing area. After about 45 minutes I finally went up to ask and it was indeed ready, so because of this reason I chose to stand beside the area where the clerk was so I wouldn't miss them calling my name. It appeared to only be 3 people on and I overheard the clerk comment to another customer who mentioned seeing only 3 people that they ALWAYS cut back on the number of clerks at 3:30. That's insane. So, today I transferred all my prescriptions out of there and replaced them on Mychart. It's not the clerk or the pharmacists fault at all.

Deanne Stanley

2024-03

If I could give zero stars, I would. Now, a prescription for a cat may not be important to everyone, but if you’ve ever witnessed your pet have a seizure, you’ll understand why I am so angry. My cat’s Kepra is supposed to be on auto refill. When it was low and still no notification I used the automated refill line. I received a message that the vet would have to authorize (again) and they would reach out to request it. That was at 6:22am on Wednesday. It’s now after 8pm on Monday. My daughter spoke to the vet this morning and they sent the authorization days ago. She talked to the pharmacy who said (again) that they hadn’t received it. When I checked around 5pm the automated line said it would be ready today at 6:47pm. I arrived to wait in line for ten minutes and got to the register around 7:30pm only to be told “we’re still working on it. I can expedite it but the wait will be about 30 minutes.” Are you kidding me?? My cat has missed 4 doses, luckily seizure free and her meds are still not ready?? I finally got my hands on the refill (90 day supply thankfully) and this will be the last. I will not have her meds filled at this pharmacy anymore. This is not the first time over the past 3 years either. I excused it because of covid, being short-staffed, etc. I love the store and the pharmacy staff have always been pleasant, but this is absolutely unacceptable! Sorry, but I am done with this pharmacy and will use Chewy instead, which I should’ve done in the first place.

Donna Pacheco

2024-04

Kayla at CVS was very polite, knowledgeable and professional. She explained to me the Extracare+ program and I readily joined saving a lot of money. Kayla should be commended for a job well done. She is a keeper! Donna P.

Whitney Duarte

2024-04

This place is HORRIBLE, specially the people who work at the pharmacy along with the IGNORANT MANAGER in the morning who likes to hang up on people, I don’t know what crawl up her a$$ or who ain’t giving her good loving but she needs to be fired , using her manager position as some type of authority to talk to people so rude and talking over customers when they are asking for information about their prescription!!!! They are all miserable in that place , takes forever to get a prescription filled and horrible customer service!!!!!! This place is a joke… The manager needs a good reality check as well , but it’s ok , karma will get you when you least expect it for being so rude to the customer coming to that pharmacy!!!!! Miserable Old Hagg.

Cruz Peckham

2023-12

Overheard the people working at the pharmacy making fun of costumers. They also were imitating and mocking people who they have to fill prescriptions for. I was in absolute shock. When they saw me It didn't even phase them. They didn't even care that someone saw and heard what they were saying. They had absolutely no shame. Absolutely terrible. I will NEVER come to this CVS for anything. No wonder why this store has such BAD REVIEWS. If I could give negative 10 stars I would.

Lindsay DaCosta

2023-12

It takes DAYS to fill my 7 year olds asthma medication. I always try to call before I head over and have to wait with 2 small children for them to fill the prescriptions but I end up on hold for 20-45 minutes to get hung up on. Tried to change to another CVS pharmacy and they won’t answer the phone either.

Laura Moniz

2024-01

I’ve Been On The Phone Waiting For Someone To Answer For an Hour & 45 Minutes Now. Still No One. Even Though I’ve Been There In Person & Watched Them Ignore The Phones. This Isn’t The Only Thing I’ve Gone 7 days Without Vital Prescriptions Because They Didn't Have A Delivery & That’s Happened Every Month That I’ve Tried To Fill My Prescriptions. I Wait In Line In store & In Drive Thru Sometimes 2 Hours Just For Them To Say They Dont Have My Meds In Stock & Then It Takes days For A Delivery. CVS Is The Most Incompetent Pharmacy Ever. But This Is The Worst One By Far.

Alvaro Dias

2024-03

The worst pharmacy service I've ever experienced. I can understand being busy but there's no reason to be rude to customers.

Diane DaPonte

2023-11

Hire sales associates like Donna on Kempton St in New Bedford. She was one of the nicest and most patient people I have ever dealt with in any retail service. She saw me come up with my 5 carts of times and looked at me and told me that we will get through this together and not to stress. Before I could stress when other customers commented on my size of purchase, she graciously offered that I was there purchasing items for a good cause. The computer system however was not very cooperative, and we ended up having to delete the whole order and started from scratch which caused me some stress, but she was not bothered at all. She jumped right back into it with ease!

Kristin Branco

2023-12

The pharmacy staff is clearly understaffed/overworked so the vibe in there is very negative. They never answer the phone and it takes hours if not days to fill perceptions even when the app says it will be ready by a certain time it will not. If you ask to wait they say it's over an hour. It's just a lot.

Justin Farland

2023-10

I am in complete shock at the lack of professionalism at this store. The pharmacy staff are very rude to the people who keep the doors open, the people who need help.someone needs to hold these guys responsible and train them. I plan on using my constitutional right in freedom of speech to stand outside the store with a sign telling the truth. I have two weeks vacation built up start respecting people start losing business. Keith is the only pharmacist in the store that has continuously went above and beyond they should really promote him and capitalize on his ability to be empathic.

Jenny Rae Bailey

2023-11

I’ve tried to call this pharmacy so many times in the last few days and they literally do not pick up the phone. What the hell is up with that? You need to go in person. Ridiculous. Never had these issues with Walgreens and would continue to use them if my insurance would allow me to fill anywhere else. Idiotic.

Heaven Scent

2023-12

Horrible! They NEVER answer the phone. On several occasions I attempted to speak to someone to expedite my RX, NO ANSWER. I drove there to be told they would have it ready in 1hr. And the rx was sent there 7 hrs earlier based on their text that it was "received "!!

M Kay

2022-05

ABSOLUTELY HORRIBLE! Every single time I come to this pharmacy, WITHOUT FAIL, no matter what time of day there is a line all the way to the middle of the store and you wait at least thirty minutes in line! If you have to pick up a script here and you're in a hurry FORGET ABOUT IT! You might as well give yourself a full 45 minutes to pick up your medicine! Absolutely horrible service! They need to hire more people to work bc it should never take this long just to walk in and pick up your medications!

Judy Winet-Florent

2023-11

Worst pharmacy ever!Lines are ridiculously long and they never have anything ready for us.Now I’m getting scam texts and phone calls from an unknown number.I also waited on hold for an hour to speak to a pharmacist.

Connie Sylvia

2023-11

Absolutely the worst location. Never answer the phone wait times are long. Cvs never has my daughters seizure meds on time. Its always a battle. Quality of service is horrible.

Hulya Ozdemir

2023-11

It was a worst experience I have ever had with cvs, they definitely need to be trained. The employee didn’t code my prescription correctly, I waited 2 hours because of her mistake.

William

2024-04

No wonder the 2.2 stars . I called to ask a question, after 30 mins on hold by the pharmacy I get hung up on… pathetic

Elizabeth T.

2023-09

I LOVED my late evening shopping excursion last night/early morning at the CVS at Kempton St. in New Bedford, MA.! The staff was unbelievably helpful and friendly even though it was SO LATE (and you'd think they'd want to be home!) I was incredibly surprised how knowledgeable every employee was about each and every question I had. Come to think of it, I was probably one of those annoying, "pain-in-the-butt" customers. Lol! 😆 Either way, they were lovely & friendly towards me. I was having such a fun shopping trip, untilbI looked down and noticed my dead celly. I was nervous because I had to call an Uber, and one of the young gentlemen even allowed me to use his charger; RIGHT THERE IN THE STORE!! Lastly, my Rewards Card/phone number was under my exes number - we were together for 16 yrs., so we shared one -but, now I have my OWN dang ExtraBucks Card! Yay! Thanks, CVS, for hiring such EXCELLENT customers service employees: (two gentlemen and a lady - I REALLY wish I could recall their names so I could givevthem a "shout out" on here, and so they may please get a raise😔 PLEASE!?)Sincerely,Elizabeth T.

S M S (Sasha)

2023-05

(I'm currently getting an oil change on my vehicle, and I don't feel comfortable doing a video recoding. ) I also paid a visit to the pharmacy to grab a script that I had waiting. I asked the cashier if you offered the COVID-19 BOOSTER shots, (I'm very well aware that you do.), she replied, "Yes, you need to go online and make an appointment to get one." I thanked her, and moved on. Why do you now offer walk in service for the Booster, or the Vaccinations? The pharmacy right across the parking lot does.

David Donahue

2023-05

It took me exactly 13 minutes on hold to talk to a pharmacy tech about a simple refill . I finally got through and they said it would be an hour. When I got there they claimed it wasn't ready and it would be an additional hour. I asked why One hour turned into 2 hours . I just got a bunch of blank stares. The poor guy in front of me was banging his head against the wall because they sent him a text that his prescription was ready and then claimed the Dr had spelled his name wrong so it was lost. And this was one of their better nights There is a culture of incompetence at this location that I Have never seen at any other CVS

Michael Cutillo

2023-07

I was desperate to help my friend a pair of hair clippers at about 3am and we came across Katie who was working so hard as a single mother working overnight to take care of her kids. She helped us pick out the the perfect clippers and was so kind and had a smile on her face along the way. I recommend anyone to come see her professionalism.

Earle Weeks

2023-11

Horrible pharmacy Went to pick up my prescription after my PHYSCIAN sent it in at 100 in the afternoon and at 500 pm it was still not ready.was told it would take another 30 minutes after waiting in line for 10 nins.They do not even answer the phone when you call the pharmacy. Also pharmacy staff is very rude. Stay clear.

lordhyperkill

2023-05

Drive-through is never open anymore. Pharmacy technician told me it was because no one wanted to work. That is not a valid excuse anymore. This is the only drive-through pharmacy that my health care plan “express scripts” which I pay a lot of money for uses. If it is no longer going to function as a drive-through I’m done.

Cromwell Child

2023-05

The pharmacy is a factory (with several key exceptions) of rude and unhelpful employees (especially the head pharmacist). What "Mike" wrote in his previous complaint is my experience entirely. When I complained to the store manager (one Julia) she took the pharmacist's word over mine and tried to condescend to me. That place churns out rudeness and indifference as if it's a labor camp (which because of CVS's monopoly) it IS! I would RUN back to Walgreen's were I able, but my insurance made me switch over to CVS. This is the nature of a monopoly.Time for a major overhaul. CVS Corporate TAKE NOTE!!!

Bob Lawton

2022-05

I'm hoping my Insurance company lets me switch pharmacies. Awful customer service, prescriptions always take a long time, and the pharmacy staff is usually rude. I called last night to check on a prescription and was told it would be ready in an hour. It ended up being too late to go back out, so I went out this morning. After waiting in line 20 minutes, was told that they were "just starting it, come back in another 20 minutes". No apology, no thank you when it was finally ready.

cara matthews

2023-05

this is the only 24 hour pharmacy in the area, you'd think because of that they'd always be stocked up on prescriptions and other medical items. plus they never answer the phone, ever. do we have to drive across the city just to be told "sorry, we're out of that" 😏

Alexandra Lopes

2022-05

If I could give 0 stars I would. Just to get a hold of the pharmacy takes 15 mins and 9/10 they hang up on you when you do get through. On top of that I've asked for assistance in getting my prescriptions filled before leaving the county and no one has helped. Truly horrible patient care.

Garret Purrington

2021-05

Been ordering my prescriptions from them for over 30 years. Until recently they were good. Now.. Totally different. Here's my latest experience:- I called. Pharmacy woman told me it would be ready "tomorrow morning". I arrived after waiting in line 20 minutes the following Afternoon. Pharmacy man told me, "it's not ready it's going to be another 30 minutes". I left.- following day my wife waited in line 30 minutes and was told it's Not ready!" Pharmacy told my wife it would be ready after 5pm!Do Not Trust CVS you are just a #!! Goodby CVS. Yes, I will be sharing this with Joslin Clinic Boston and my Southcoast Physician friends so they can help their patients better.- Garret Purrington

PETERed Out

2022-05

Terrible service they have no clue how to run their pharmacy. I went at their least busy time as everyone was standing around picking their noses (physically) and one guy is typing in a prescription of another customer using only 1 finger and 45 minutes later he still hasn't finished. Then an Asian pharmacist was ignoring customers as she talked about how she has no idea where to buy panties because she only likes a certain style. She was too busy wondering if women can free-ball it. Finally I had to leave or I'd be late to work. CVS needs to fire the entire staff at Kempton St. in New Bedford and put in educated ppl that know what they are doing.