3.9 (95)
19 Fitchburg Rd, Ayer, MA 01432
(978) 487-2362
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ana P
2024-04
The lady at the register was looking for her co worker . So instead of leaving to go find him she yelled his name at the top of her lungs “Carlos” repeatedly then the customers started yelling for him and one customer even went to the back of the store looking for him meanwhile the co worker at the register just stood there. I just found that so unprofessional it’s not the customers job to go searching for an employee it’s the other employees job to know where they are . We probably wouldn’t have had to wait so long if she would’ve just went to the back of store and found him . She ended up calling him on her cell phone which I don’t understand why she didn’t do that from the beginning.either way I left .
Oliver Blant
2017-05
Our local store, great value on lots of food and household products. Friendly staff. Always a pleasure to visit and shop.
Suzanne
2022-05
I don't understand why everyone is saying great things about this store!! The store is very messy!! They are usually closed when you need something. When you call them they have an excuse as they needed to go to the bank for change. Put up a sign PEOPLE!! That's the right thing to do. And yes the manager can be very rude. The most important thing to do is watch your prices!!! They will over charge you and then argue with you about it. If the store wasn't so close to my home I would never go in there. That is the only reason why they get my business!!Again I say watch the prices. I went into the store and would have gotten charged more if I had not spoken up. I just don't understand why they can't charge the right price. The remodel is completely confusing. Why did it have to be changed?? Just do some cleaning and stop putting boxes all over the place where the customers trip.
Robert S
2021-05
Good value, many items lower priced than other stores. Store has a new manager and it is cleaner and more easily navigable. Staff is mostly friendly, but new manager is a little gruff at times. One older gentleman cashier is very unhappy but everyone else is helpful and personable
Sonya Lodge
2019-05
This Ayer store has always been well stocked, and very clean and each of my visits. Each time I've been easily able to locate items looking for as well as a few extra. Though not ample there's a small parking lot that includes handicap parking as well as the store aisles are easily accessible for the handicap. Store staff were friendly and helpful.
Jackie Prescott
2018-05
No complaints. Nice selection. Good prices. Good finds. Never had a problem. Never too busy whenever I go, which is nice.I wish they had more arts/crafts supplies, but I know that is a specific request.They keep the goods stocked up well.
The OG Mizztress B.
2022-05
Debbie the manager is very nice, very professional and very accommodating, especially to people who are new in town. The other cashier working a young man that if I remember correctly, I believe his name is Westley and he is just the sweetest, most helpful Family Dollar employee I have ever encountered!! My debit card was malfunctioning and I was staying at the hotel across the street and Westley was SO KIND that he offered to pay for my items and allow me to repay him when I got my new card, or some cash. I have been to NUMEROUS Family Dollar stores throughout the state of FL. where I'm from, but I have NEVER, EVER FELT COMPELLED BY SUCH WONDERFUL STAFF AS TO STOP AND LEAVE A POSITIVE REVIEW. I really hope Family Dollar's Corporate office checks these once in awhile because those two employees deserve major recognition for making a lost girl in a strange town feel a little bit better about her situation knowing she's surrounded by caring people.
PandAnarky Studios
2018-05
This place has never let me down, and they have the nicest employees. I pop in numerous times a week simply for energy shots and they always have a good attitude. I can always count on the guy that works there for good conversation as well. And if they don't have something that you require they will make sure they have it for you next time
Diane M. Wolverton
2022-05
My visit was quick but from what I seen since the last time I was in there which was a year or so, The store was very organized but the cashier wasn't very friendly I felt like I was taking up her time. Other wise nice visit. .
miranda lopez
2022-05
There is a gentleman who does not wear a mask. It's a state law as well as posted on the door. No entrance without a mask. I won't shop there when he is on the register. This company needs to be more aware of it's employees and that they are following state guidelines. Update the sign is back up I assume because of the new variant strain. And guess who still does not know how to wear a mask. Yup him!
Unlinked (Unlinkedkid)
2023-05
Great store the staff is really nice and usually remembers me. Around the holidays I was wearing a Christmas hat and one of the staff there jokingly said "I would look better in that hat" and I said "bet" I still feel bad.
M F
2018-05
Probably should tell your 18 year old managers that people returning things with a receipt aren't criminals. The cashier was nicer to me, and even told the manager I had given my reasoning to her twice already and why did she keep asking me why I was returning it. Sorry I pulled you away from your phone to make you actually work.
Madder Hatter
2018-05
Great store selection . Store always clean and well stocked. However the staff is not very customer friendly I have had bad experiences returning items and having sensors removed from previously bought clothing .They treat you like you stole them .
Ana Araujo
2021-05
They have Newport %50 off.went to buy 4 pick reg and Tatiana ask every2 out store.to drop everything and leave store. Me as next on line leave but she tends to take care of every1 on store while more ppl are walking in totally rude .
Becca
2020-05
Use to be a great store, however has gone down hill quickly. Just stood in line for 10 minutes to get 4 items. Also, there's been times when the store is listed as open however it isn't.
Ginger Hazard-Blant
2017-05
When you're in need of supplies for home, office or on the go and are not looking to spend to much $$$. This is where to stop. This is a new store to Ayer, and the choice to bring it to this area was a blessing. Love the deals and savings.
John Doe
2021-05
Why is the store manager not wearing masks in this store. Every other employee that I see in there wear masks. For some reason he does not think that he needs to.
Skippy Stutler
2017-05
General LawsClick to PrintPrint PagePART IVCRIMES, PUNISHMENTS AND PROCEEDINGSIN CRIMINAL CASESPREV NEXTTITLE ICRIMES AND PUNISHMENTSNEXTCHAPTER 270CRIMES AGAINST PUBLIC HEALTHPREV NEXTSection 26Use of employee restroom by customer suffering from eligible medical condition or using ostomy device; non-liability; penalty for violationPREVSection 26. (a) For the purposes of this section, the following words shall, unless the context clearly requires otherwise, have the following meanings:''Customer'', an individual who is lawfully on the premises of a retail establishment.''Eligible medical condition'', Crohn's disease, ulcerative colitis or any other medical condition that requires immediate access to a restroom facility.''Retail establishment'', any business or place where members of the public have access as invitees or licensees.(b) A retail establishment that has a restroom facility for its employees shall allow a customer to use that facility during normal business hours if the following conditions are met:(1) the customer requesting the use of the employee restroom facility suffers from an eligible medical condition or uses an ostomy device, provided that the existence of the condition or device is documented in writing by the customer's physician;(2) three or more employees of the retail establishment are working at the time the customer requests to use the employee restroom facility;(3) the retail establishment does not normally make a restroom available to the public;(4) the employee restroom facility is not located in an area where providing access would create an obvious health or safety risk to the customer or an obvious security risk to the establishment; and(5) a public restroom is not immediately accessible to the customer.(c) A retail establishment, or an employee of a retail establishment, shall not be civilly liable for an act or omission in allowing a customer who claims to have an eligible medical condition to use an employee restroom facility that is not a public restroom if the act or omission: (i) is not negligent and occurs in an area of the retail establishment that is not generally accessible to the public; and (ii) results in injury to or death of the customer or individual, other than an employee, accompanying the customer.(d) This section shall not require a retail establishment to make any physical changes or improvements to an employee restroom facility located on the premises.(e) A violation of this section shall for the first offense be punished by a fine of $100. A second or subsequent offense shall be punished by a fine of not less than $100 nor more than $200.
Davidson Trindade
2022-05
Friendly staff. Super clean shop, and much bigger then it use to be. Love this place.
Debbie Shepherd
2017-05
Great place to stop and grab what you need. Sunscreen, bug spray, snacks and much more. If they don't have it, Shop and Save is across the street.
Mary Murray
2023-05
Very good store. Pleasant staff.Love Wayne
Ashleigh Mauro
2019-05
Great employees, selection and the store is always clean. But beware of the manager, shes rude as could be.
Liz Warwick
2023-05
Store was a bit array, but they were in the middle of changing up an displays.
Janna Oakfellow-Pushee
2022-05
Great service, answered my questions well, and, of course, good prices(usually more than just a dollar nowadays). 🙂
Evei Gaulin
2022-05
So friendly, professional and welcoming..I love shopping at this store😊
Jon Doe
2018-05
Very cheap (but good) products you would expect from a dollar store. Also you can load prepaid debit cards there.
Douglas Kane
2023-05
Good selection and prices. Great service.
Travis Mooore
2018-05
Small but good store in Ayer ma to get a little bit of everything
Erin Cushing
2021-05
I went here on my lunch break at 6:15pm and it was closed the doors were locked. It says open until 9pm. 4/03/2020
Cage820
2019-05
Woaa store looks like a bomb went off lately! Must be new incompetent management! Even the employees look in pain.
Monday | 8 AM-10 PM |
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Tuesday | 8 AM-10 PM |
Wednesday | 8 AM-10 PM |
Thursday | 8 AM-10 PM |
Friday | 8 AM-10 PM |
Saturday | 8 AM-10 PM |
Sunday | 8 AM-10 PM |
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